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EXCEPTION LIMITED

Digital Transformation Support Service

Exception’s Digital Transformation Support Service offers comprehensive assistance for digital transformation, from planning to execution. Our flexible approach ensures support at every stage, including initial mapping, successful implementation, and maintaining business-as-usual. Our experts in Programme Delivery, Architecture, Agile delivery, DevOps, and change management, help achieve a balanced and sustainable transformation.

Features

  • Digital Readiness Check/Digital Maturity Assessment
  • Change Readiness Assessment/Change Maturity Assessment
  • Transformation strategies, business cases, roadmap development
  • Enterprise and solution architects/Technical Design Authority
  • Service design, User Experience, User Research, Business Analysis
  • Digital platform development, implementation and support
  • Change and Adoption Management/Communications Strategies/Benefits Mapping
  • Agile delivery, DevOps practices and continual improvement
  • Test management services and resource teams
  • Expertise in multiple cloud technologies and application modernisation

Benefits

  • Development of a high-level solution design
  • Independent, solution agnostic expertise
  • Processes re-engineered to deliver full digital transformation benefits
  • Actively encourage curiosity and participation to maximise skills and knowledge
  • transfer, increasingly self-sufficiency and inclusion for all
  • Reduce costs and increase efficiencies using digital technologies
  • Business case development and benefits realisation mapped
  • Rationalise and modernise legacy application estates
  • Obtain Digital Transformation/ Business as Usual Balance
  • Access to our bespoke CDDO aligned Digital Readiness Check tool

Pricing

Service documents

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Framework

G-Cloud 15

Service ID

6 9 0 9 3 3 0 8 3 9 3 4 3 5 9

Contact

EXCEPTION LIMITED Public Sector Sales
Telephone: 0131 313 2960
Email: publicsector@exceptionuk.com

About your service

Service categories

Cloud Support Services

Managed Cloud

Managed Private Cloud

  • Managed Private IaaS
  • Managed Private SaaS/PaaS
  • Application management

Managed Public cloud

  • Managed Public IaaS
  • Managed Public SaaS/PaaS
  • Application management

Managed Hybrid Cloud

  • Managed Hybrid IaaS
  • Managed Hybrid SaaS/PaaS
  • Application management

Service scope

Service constraints
No

User support

Email or online ticketing support
Yes
Support response times
Specific to Service Level Agreement subject to contract terms
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
No
Web chat support
No
Support levels
Exception's standard support levels are 9.00 to 17.00 Monday to Friday with a 4 hour response. An extended support level is available 9.00 to 17.00 seven day 4 hour response.
A technical account manager or cloud support engineer can be provided should a client elect to use Exception for this.
Costs are subject to scope and quantity.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £350.00
Associate business architect £500.00
Business architect £750.00
Lead business architect £900.00
Data architect
Role level UK Rate Offshore Rate
Data architect £500.00
Senior data architect £900.00
Chief data architect £1,050.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £500.00
Senior enterprise architect £750.00
Lead enterprise architect £900.00
Principal enterprise architect £1,050.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £500.00
Network architect £750.00
Lead network architect £900.00
Security architect
Role level UK Rate Offshore Rate
Security architect £500.00
Lead security architect £750.00
Principal security architect £900.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £400.00
Solution architect £500.00
Senior solution architect £750.00
Lead solution architect £900.00
Principal solution architect £1,050.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £400.00
Technical architect £500.00
Senior technical architect £750.00
Lead technical architect £900.00
Principal technical architect £1,050.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,050.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,500.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,500.00

Data roles

Data analyst
Role level UK Rate Offshore Rate
Associate analyst £300.00
Data analyst £400.00
Senior data analyst £500.00
Principal data analyst £750.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £400.00
Senior data engineer £500.00
Lead data engineer £750.00
Head of data engineering £900.00
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £300.00
Associate data scientist £400.00
Data scientist £500.00
Principal data scientist £750.00
Lead data scientist £900.00
Head of data science £1,050.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £750.00
Lead machine learning engineer £900.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £400.00
Performance analyst £500.00
Senior performance analyst £750.00
Lead performance analyst £900.00
Head of performance analysis £1,050.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £400.00
Application operations engineer £500.00
Senior application operations engineer £750.00
Lead application operations engineer £900.00
Principal application operations engineer £1,050.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £500.00
Senior business relationship manager £900.00
Lead business relationship manager £1,050.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £350.00
Change and release analyst £400.00
Change and release manager £750.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £400.00
Senior operations analyst £500.00
Operational control manager £750.00
Head of command and control £900.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £350.00
End user computing engineer £400.00
Senior end user computing engineer £500.00
Lead end user computing engineer £750.00
Principal end user computing engineer £900.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £400.00
IT service manager £500.00
Senior IT service manager £750.00
Head of IT service management £900.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £500.00
Major incident manager £750.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £350.00
Infrastructure engineer £400.00
Senior infrastructure engineer £500.00
Lead infrastructure engineer £750.00
Principal infrastructure engineer £900.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £350.00
Infrastructure operations engineer £400.00
Senior infrastructure operations engineer £500.00
Lead infrastructure operations engineer £750.00
Principal infrastructure operations engineer £900.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £400.00
Problem manager £500.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £350.00
Senior service desk analyst £400.00
Service desk manager £500.00
Head of service desk £750.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £400.00
Service readiness analyst £500.00
Service transition manager £750.00
Lead service transition manager £900.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £300.00
Junior business analyst £400.00
Business analyst £500.00
Senior business analyst £750.00
Lead business analyst £900.00
Head of business analysis £1,050.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £500.00
Delivery manager £1,050.00
Senior delivery manager £1,050.00
Head of (Agile) delivery management £1,050.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £400.00
Digital portfolio manager £500.00
Senior digital portfolio manager £750.00
Head of portfolio £900.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £350.00
Lead product manager £750.00
Head of product £900.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,050.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,050.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £400.00
QAT analyst £500.00
Senior QAT analyst £750.00
Lead QAT analyst £900.00
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £400.00
Test engineer £500.00
Senior test engineer £750.00
Lead test engineer £900.00
Test manager
Role level UK Rate Offshore Rate
Test manager £900.00
Head of test £1,050.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £300.00
Junior DevOps engineer £350.00
DevOps engineer £400.00
Senior DevOps engineer £500.00
Senior DevOps engineer - management £750.00
Lead DevOps engineer £750.00
Lead DevOps engineer - management £900.00
Principal DevOps engineer £900.00
Principal DevOps engineer - management £1,050.00
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £300.00
Junior frontend developer £400.00
Frontend developer £500.00
Senior frontend developer £500.00
Lead frontend developer £750.00
Head of frontend development £900.00
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £300.00
Junior developer £350.00
Developer £400.00
Senior developer £500.00
Senior developer - management £750.00
Lead developer £750.00
Lead developer - management £900.00
Principal developer £900.00
Principal developer - management £1,050.00

User-centred design roles

Content designer
Role level UK Rate Offshore Rate
Associate content designer £350.00
Junior content designer £400.00
Content designer £550.00
Senior content designer £750.00
Lead content designer £900.00
Head of content design £900.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £900.00
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £350.00
Junior graphic designer £400.00
Graphic designer £550.00
Senior graphic designer £750.00
Lead graphic designer £900.00
Head of graphic design £900.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £350.00
Junior interaction designer £400.00
Interaction designer £550.00
Senior interaction designer £750.00
Lead interaction designer £900.00
Head of interaction design £900.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £350.00
Junior service designer £400.00
Service designer £550.00
Senior service designer £750.00
Lead service designer £900.00
Head of service design £1,050.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £750.00
Lead technical writer £900.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £350.00
Junior user researcher £400.00
User researcher £550.00
Senior user researcher £750.00
Lead user researcher £900.00
Head of user research £1,050.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
None of the criteria
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
895a2182-7996-48e4-8cce-c0ef878d80d1
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@exceptionuk.com. Tell them what format you need. It will help if you say what assistive technology you use.