Health Sector Talent Limited

Healthdaq Cloud – The Healthcare Talent Acquisition Platform

Talent acquisition suite/platform with comprehensive ATS and CRM. Our service is a comprehensive healthcare recruitment platform that streamlines the applicant lifecycle. It offers features such as applicant tracking, automated communication, candidate management and onboarding workflows. Our solution helps healthcare organisations attract top talent, optimise their recruitment processes, and reduce costs.

Features

• Interactive CRM for capturing and storing candidate data.
• E-invite feature for inviting candidates to join your talent pool.
• Omni-channel recruitment marketing with job board and job widget.
• Custom dynamic workflows for processing applicants.
• Pre-recorded video interviews for accelerated hiring process.
• Automated interviews and hiring calendar event booking.
• Multiple user profiles with permission management for recruiters/hiring managers.
• Digitised offer management with branded contracts and cover letters.
• Streamlined onboarding with candidate e-wallets for document storage.
• Real-time reporting with dashboard metrics for recruitment lifecycle and compliance.

Benefits

• Streamlined recruitment processes to reduce time-to-hire.
• Improved candidate experience for better recruitment outcomes.
• Increased in-house recruitment capacity for more direct hires.
• Enhanced employer brand and retention by improving recruitment experience.
• Easy to use cloud-based platform delivered via SaaS,.
• Supports centralised or decentralised recruitment models.
• Compliance with data protection and privacy regulations for recruitment.
• Real-time reporting for better visibility and decision-making in recruitment.
• Integration with HR and Finance systems for seamless data flows.
• Scalability to manage large volume and customised recruitment campaigns.

£995 to £6,666 a unit a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bfallon@hst.health. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

691002154028290

Contact

Beverley Fallon
+35319645502
bfallon@hst.health

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Our service operates 24/7, providing round-the-clock support to our customers. We have defined maintenance windows during off-peak hours to minimize disruption. While our cloud service is modular and fully customisable to meet specific requirements, we adhere to best practices to ensure system stability and security. We provide regular updates and communicate any scheduled deprecation of functionality/features well in advance to allow customers to plan accordingly. Our goal is to provide a reliable and flexible service that meets the needs of our customers while maintaining a high level of performance and availability.
• System requirements:
  • Internet connection
  • Modern browser with preference to Google, Chrome, MS Edge
  • Device equipped with web browser: PC/Laptop, Phone, Tablet etc

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 issues are responded to within 30mins.; Priority 2 issues are responded to within 2 working hours.; Priority 3 issues are responded to within 8 working hours.; Normal working hours are 9am to 5pm, Monday to Friday.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 1.Relationship Management: We assign a dedicated account manager who serves as the primary point of contact for each client. Our account managers facilitate effective communication, address concerns, and provide ongoing support.; ; 2. Proactive Engagement: We actively engage with customers to understand their evolving needs and challenges. Regular check-ins, feedback sessions, and performance reviews help us identify areas for improvement and tailor our services accordingly.; ; 3. Customer Satisfaction: We place great emphasis on delivering high-quality services that meet or exceed customer expectations. We continuously monitor customer satisfaction levels and take prompt action to address any issues or concerns.; ; 4. Value-added Services: We offer additional services and resources to enhance the customer experience. This may include training sessions, workshops, and access to industry insights and best practices.; ; 5. Collaboration and Partnership: We foster a collaborative approach, working closely with customers to align our services with their goals and objectives. We seek opportunities for mutual growth and explore innovative solutions to drive success.; ; By adopting these practices, our aim is to build strong, long-lasting relationships with clients based on trust, satisfaction, and shared success.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: • An initial online introduction meeting with the clients users.; • Setting up the client as a user organisation within the system.; • System overview, processes and features workshop.; • Live training on demand (workflows, ATS features, modules selection as required).; • Onboarding and SLA ad hoc support.; • Follow up meeting with leads.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Video guides
  • Online training
• End-of-contract data extraction: • Client accessible CSV downloads for bulk extraction of data.; • Client accessible PDF document packs for the applicant folios and application forms copies.; • Custom extractions.
• End-of-contract process: • Client have full access to all their own application and vacancy data and this can be extracted in CSV files.; • Additional bespoke reporting or data access can be provided.; • Account goes inactive – determined by expiry date set by SLA.; • Data maintained and kept on user defined basis.; • Access to unchanged flows and parameters can be reinstated before the expiry of the data processing/holding time (term).; • Once account is fully deleted no data or processes can be retrieved.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Full operational capabilities via mobile devices (Marginal differences in layout, interface)
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Web platform, cloud based system using classic website interface/experience to operate.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: In-house user experience and flows testing. Typical website experience templates and blocks checks for clickability, operations and general UX.
• API: Yes
• What users can and can't do using the API: As we own the platform and having control of its abilities and structure including data bases and processes we can allow users to interact with most of aspects of the system via developing on request APIs.; 1.Applicants data interaction including own system export/integration.; 2. Vacancy access/posting to external sites.; 3. Contacts/Talent Pool access.; 4. Key reports data.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: • The features and functionality are managed by the systems admins (ourselves).; • The customer is provided with an account owner level account as well as set of levels for their users (managed by client or supported by system admins).; • User brand, contact end point and information is customisable.; • Jobs and forms are customisable.; • Levels and users credentials are customisable.; • Templates add and edit are customisable.; • Workflows apart of KPI related stages are customisable (part of can be added by super admin).; • Client can independently invite ‘known’ users by email to their talent pools or jobs (workflows) via omni including ambient lead capture for existing platform users (candidates) .

Scaling

• Independence of resources: • Performance is monitored and resources scaled according to predicted demand.; • We have active monitoring and alerting on resources such as bandwidth, disks i/o, disk space, memory and CPU.; • The system devops team assessing the Azure public cloud the system is hosted on to scale as required.

Analytics

• Service usage metrics: Yes
• Metrics types: Recruitment process pipelines,; Dynamic Applicants breakdown,; Time to hire,; All leads breakdown,; Dashboard process KPIs and overall metrics.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: CSV Export: Users can navigate to the relevant section or report within the platform. Upon locating the desired data, they click on an “Export to CSV”. The system will generate a CSV file containing the data, automatically downloading to device. PDF Download/generation: Certain values/information or specific data can be exported to a printable version. User will identify download enabled section/element (e.g., summary, application, document or individual records). Click on the Download option associated with that data. The platform will create a PDF document with the selected content automatically downloading to device. Users can save the PDF file locally or print.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • DOC
  • Jpg
  • Png

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Our platform guarantees a high level of availability to ensure uninterrupted access and optimal performance for our users. We maintain a robust infrastructure and employ redundant systems to minimize downtime and mitigate potential disruptions. Our architecture is designed to withstand fluctuations in traffic and handle peak loads efficiently.
• Approach to resilience: Our platform ensures the availability by having automatic scaling and redundancy in place at the server and the database level. We also ensure to have checks in place to avoid running malicious queries or programmes through user input.
• Outage reporting: We monitor our systems proactively, employing automated alerts and real-time monitoring tools to identify and address issues promptly. Additionally, we have implemented comprehensive disaster recovery plans and failover mechanisms to ensure continuity of service in the event of unforeseen circumstances

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: We have assigned credentials to individuals that have access to support channels. We also have enabled 2FA wherever possible. We ensure that the credentials are revoked as soon as the individual doesn't need access to those relevant channels.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We conduct rigorous risk assessments to pinpoint vulnerabilities, followed by implementing mitigation strategies. Role-based access and multi-factor authentication restrict unauthorized access. Encryption protocols safeguard data in transit and at rest, with SSL certificates fortifying client-server communication. Stringent security policies encompass data handling and incident response, reinforced by regular training. Real-time monitoring and audits uphold compliance, while vendor scrutiny ensures third-party security alignment. A structured incident response plan coupled with backups ensures swift recovery. Continuous improvement involves staying abreast of emerging threats, with periodic security assessments fortifying defences.
• Information security policies and processes: Our information security framework encompasses a range of policies and processes designed to safeguard data and systems. We adhere to strict access control policies, implementing role-based access controls and regular access reviews. Data encryption protocols are enforced for sensitive information in transit and at rest. Regular vulnerability assessments and penetration testing ensure the integrity of our systems. Incident response plans outline procedures for detecting, containing, and mitigating security breaches.; Reporting structure involves a dedicated security team overseen by our Director of Finance and Operations who reports to senior management. Additionally, we conduct regular audits and assessments to evaluate policy adherence. Employees receive comprehensive training on security policies and procedures, with ongoing awareness campaigns to reinforce best practices. Compliance monitoring tools track policy enforcement and flag deviations for review. Regular security reviews and management meetings ensure alignment with evolving threats and industry standards. Through these measures, we maintain a robust security posture and foster a culture of vigilance throughout the organisation.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a code review system where any change is first reviewed by the team. We manually review the code for security and performance issues. The changes are then deployed to a staging server where we do smoke testing and the QA. Once everything looks good, the changes are deployed to production servers. The code changes are tracked through git and infrastructure changes are not tracked at the moment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We use AWS Vulnerability Management processes which meet exacting client requirements in secure and sensitive, compliance-driven environments, using best in class threat definition resources internally and externally.; Operating system patches are applied automatically server side when published by the vendor. Bug fixing brought to or attention by customers are investigated and expedited as quickly as possible and implemented out of hours to mitigate impact on the customers service.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use logs, APM and error reporting tools to be notified of any potential threats. We then triage and fix the issues and deploy them to production as soon as possible.
• Incident management type: Supplier-defined controls
• Incident management approach: We use logs, APM and error reporting tools to be notified of any potential threats. We then triage and fix the issues and deploy them to production as soon as possible.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Healthdaq pledges to combat climate change through a comprehensive array of initiatives aimed at reducing our environmental impact and promoting sustainability.; Energy Efficiency: We prioritise energy efficiency by conducting thorough audits to identify areas for improvement. Implementing measures such as optimised lighting, energy-efficient appliances, and smart HVAC controls will minimize energy consumption, thus reducing greenhouse gas emissions.; Renewable Energy Adoption: Transitioning to renewable energy sources is a key focus. Healthdaq will invest in onsite renewable energy infrastructure such as solar panels. Additionally, we'll explore partnerships for procuring green power, significantly reducing our reliance on fossil fuels.; Waste Reduction and Recycling: We implement comprehensive recycling programs, encouraging employees to segregate waste and adopt reusable packaging. These efforts will divert waste from landfills and conserve natural resources.; Sustainable Transportation: We promote sustainable commuting options like public transit incentives, carpooling programs, and remote work arrangements. Transitioning our corporate fleet to electric or hybrid vehicles will further reduce emissions.; Stakeholder Engagement and Advocacy: When engaging with stakeholders, we raise awareness about climate issues and encourage sustainable practices. Advocating for climate-friendly policies at all levels, we support initiatives promoting renewable energy adoption and environmental conservation.; By integrating these initiatives into our operations, Healthdaq demonstrates its commitment to environmental stewardship and sustainability. These proactive steps not only mitigate environmental risks but also contribute to a healthier, more sustainable future.

  Covid-19 recovery

  Throughout the Covid-19 pandemic, our priority has been the well-being of our employees and clients. We have demonstrated our commitment by providing unwavering support to our clients, adapting our technology to meet their evolving needs, and facilitating initiatives to support communities impacted by the pandemic. From scaling our platform to accommodate surges in applications to offering our services free of charge to organisations in need, we have actively contributed to the global recovery efforts. Additionally, we have upheld our commitment to our employees by maintaining job security, offering flexibility in remote work arrangements, and prioritising their health and safety. Our dedication to supporting both our internal and external stakeholders during these challenging times reflects our core values of resilience, compassion, and solidarity.

  Equal opportunity

  Our organisation is committed to fostering a culture of equality, diversity, and inclusion (EDI) both internally and externally. We uphold equal opportunity principles in our recruitment, retention, and development practices, ensuring that our workforce is reflective of the diverse communities we serve. Our Equal Opportunities Policy prohibits discrimination based on gender, race, disability, sexual orientation, and other protected characteristics. We actively promote diversity and inclusivity in our workplace, providing a supportive environment where all employees are valued and empowered to reach their full potential.

  Wellbeing

  At our organisation, employee wellbeing is paramount. We prioritise the physical, mental, and emotional health of our employees, recognising that their well-being directly impacts their productivity and engagement. Through comprehensive well-being initiatives, we provide resources and support to help employees maintain a healthy work-life balance, develop professionally, and thrive in their roles. From offering flexible working arrangements to investing in continued professional development and promoting fatigue management, we are committed to creating a positive and supportive work environment. Our dedication to employee well-being extends beyond the workplace, encompassing holistic support that enhances their overall quality of life and fosters a culture of care and resilience.

Pricing

• Price: £995 to £6,666 a unit a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Healthdaq Cloud offers a 30-day trial of its CRM and ATS, allowing clients to experience benefits before full engagement. Trial availability is subject to discussion. Proof of concept demos and testimonials are available. Conditions for access are determined case-by-case. Contact our team to discuss needs and options

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bfallon@hst.health. Tell them what format you need. It will help if you say what assistive technology you use.