Akita Systems Ltd

Microsoft Dynamics 365 Services

Consultancy, development, and support services for Microsoft Dynamics 365 CRM solutions. Our expertise covers Dynamics 365 Sales, Customer Insights, Field Service, Customer Service and Project Operations.

Features

• Strategic consultancy for deployment, expansion & tailoring of Dynamics 365.
• Professional development of Dynamics 365 applications.
• Tailored Dynamics 365 customisation for specific operational needs.
• Integration between Dynamics 365 and wider systems.
• Creation of bespoke API solutions for use with Dynamics 365.
• Comprehensive Dynamics 365 and Power Platform support.
• Wider assistance with Business Central, Power Platform and SharePoint requirements.

Benefits

• Skilled developers with global experience in top-tier organisational consulting.
• Benefit from expertise gained across all sectors and business levels.
• Leverage cross-industry best practices.
• Achieve organisational goals with our expert technology implementation guidance.
• Custom Dynamics 365 development for specific, granular operational requirements.
• Fast issue resolution for minimal downtime and maximised productivity.
• Ensure tight alignment of systems, processes, and requirements.
• Navigate complex software integrations for streamlined operational efficiency.
• One-stop solution for all Microsoft business and third-party software issues.
• Eliminate multiple vendor reliance with our holistic business systems approach.

£180 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@akita.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

691106201012105

Contact

Akita
0330 058 8000
info@akita.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Services subject to Microsoft's terms
• System requirements:
  • Microsoft Dynamics 365
  • Stable internet connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Guaranteed response for support within 2 hours; Operates on business weekdays, 9am to 5pm
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: 2 hour service level agreement, with prioritisation of business critical issues
• Support available to third parties: No

Onboarding and offboarding

• Getting started: New projects involve a scoping session to determine requirements,
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Organisations leaving Microsoft Dynamics 365 can extract data as .csv files.
• End-of-contract process: Subject to Microsoft's terms

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Streamlined UX on mobile devices for use on the go
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Customers can dictate the mix of services they take from Akita based on requirement.

Scaling

• Independence of resources: Our project management team ensures consultancy and development teams always have sufficient capacity. ; Our support team can leverage our developers to assist them should they receive unusually high volumes of support tickets

Analytics

• Service usage metrics: Yes
• Metrics types: Support usage
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: .csv export or PDF reporting
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Not Applicable
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Support offered with 2 hour response SLA; Microsoft guarantees 99.9%
• Approach to resilience: All CRM system data is held in Microsoft's cloud environment. Microsoft has a highly-reliable hosting process including an industry-leading backup process.
• Outage reporting: Microsoft will alert customers with emails in the rare case of an outage

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Administration accounts are password and MFA protected
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 08/03/2024
• What the ISO/IEC 27001 doesn’t cover: Microsoft Dynamics 365 itself is not covered by Akita's ISO 27001 accreditation
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials Assessor Status

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Policies are held within our company SharePoint and reviewed annually by the Infrastructure and Technical Directors. We use our ISO 9001 and 27001 assessments as catalysts to review our internal security documentation and processes.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration of Microsoft Dynamics 365 is defined as scoping and feedback from the customer. Post-deployment, solutions are subject to Microsoft's bi-annual updates and regular security patching.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Dynamics 365 is hosted within Microsoft's secure environment. Microsoft monitors for threats 24/7 and applies patches as required. Additional support requirements can be fielded to Akita's support helpdesk.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: This is taken care of by Microsoft
• Incident management type: Undisclosed
• Incident management approach: Most incidents relating to Dynamics 365 will be controlled and managed by Microsoft. Any wider issues experienced by users can be submitted to our helpdesk for assistance.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  At Akita, our people are our greatest asset. Our team are chosen for their intelligence, adaptability and – above all – dependability. And as a company, we’re committed to cultivating a culture of learning and development that empowers them to reach their full potential. They're also supported in their wellbeing through provision of healthy in-house meals, provision of personal support measures and enhanced annual leave.

Pricing

• Price: £180 a unit an hour
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@akita.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.