Mitra Innovation

Quality Engineering (Manual Test and Test Automation)

Mitra provides, quality assurance testing and test automation services for, application systems, cloud, database, mobile applications, and integration.

Features

• Test automation design and execution
• Legacy green screen terminal automation
• Functional and usability test design and execution
• Mobile testing and test automation
• Performance test design and execution
• API testing and test automation
• Security, vulnerability and penetration test design and execution
• Database testing, OWASP testing
• Test Center of Excellence ( TCoE)
• Testing as a service

Benefits

• Shift left in quality. (Early defect identification)
• Development and Operational cost reduction
• Enhance user experience
• Reduce release cycle time
• Accelerated test execution and design
• Centralised management of testing
• AI automation testing tools, Selenium, Karate, JMeter

£110 to £850 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accountcreation@mitrai.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

691190665260774

Contact

Ashok Suppiah
07917508319
accountcreation@mitrai.com

Planning

• Planning service: Yes
• How the planning service works: We engage with the buyer at an early stage to identify the cloud requirement and its corresponding risks. Based on this requirement, we will identify the testing requirements to mitigate the system vulnerabilities and risks. We will then plan the testing lifecycle and quality improvement / management processes, tools, and required training.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: In addition to our testing services, we provide UAT training, testing tool training on request. We also provide training on cloud hosting platforms such as AWS, Azure, GCP and cloud software services such as WSO2, Creatio CRM.
• Training is tied to specific services: Yes
• Services the training service works with:
  • AWS
  • Azure
  • GCP
  • Creatio
  • WSO2

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our testing services organization comprehensively grasps the intricacies of cloud migration, crafting a meticulous test plan. This plan guarantees the seamless transition of transactional and master data, business rules, applications, user and platform configurations, credentials, business logic, and user interactions, ensuring a smooth and successful migration process. We will also introduce tools and acelerators to increase quality, speed and cost of the test design and execution process.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We offer comprehensive and end-to-end quality assurance service that include test design, test planning, functional test execution, security test execution, and usability test execution. Our test services also include performance tests such as load testing, scalability testing, and stress testing using tools and frameworks such as Jmeter, Karate framework, load runner, and webload. We leverage industry as well as in-house-developed tools for test automation that would accelerate the testing process.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: ISTQB

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Mitra has a dedicated support function that manages Level 1, level 2 and level 3 managed services that offer different coverage models all the way till 24/7 support. Our support teams are located both in the UK and at offshore. We follow the ITIL process and follow strict adherence to SLAs for for different priority levels. We set up monitoring and alerting tools for proactive monitoring. ServiceNow is set up as our ticketing tool and is configured with monitoring and alerting tools to trigger alerts as proactive alerting.

Service scope

• Service constraints: Mitra is a UK based software services company, while our primary engineering center is located in Sri Lanka to optimise our costs. We operate in a offshore and onshore model, depending on our customers requirements. Mitra is able to provide onsite support on request made by the client.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Critical(Business impact of the Fault is immediate and major, use of the service is not possible and no workaround exists) -SLA is 15 mins.; High(Business impact of the fault is immediate and major, but a business or technical workaround has been put in place. Production use of the service is possible with some functionality disabled or performing in a degraded state) - SLA 25 mins; Medium(Business impact of the Fault is low. The services are not severely impacted because an acceptable workaround exists)- SLA 45 mins. Low - Fault is causing some inconvenience to the End Use SLA 55
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Support levels: Level 2 - Application Support; Provides technical support for Production Systems / Applications / Websites; Triage with Development team and other stakeholders to identify the root cause of issues in the system and to resolve them; Deploy code/solution in Production systems while adhering to Change Management Processes; Monitor the system and highlight if any potential risks or issues identified; ; Level 3 - Development & QA; Level 3 Development team that deals with more in-depth technical problems.; Typically performing defect fixes, research and developing new solutions for client needs.; QA team that deals with maintaining quality deliverables; Manual Testing, Automation & Defect management ; ; All support projects will have a technical account manager and will conduct monthly service reviews with buyer.; ; Support will cost based on the location the support is required (UK or offshore) and monthly capacity buckets ( 40 hours a month or 80 hours a month or 160 hours a month)

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Group
• ISO/IEC 27001 accreditation date: 18/04/2022
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Mitra drives many initiatives that help our environment (ie. employee pledges to not use plastics within work place, Converting facilities to operate on soloar energy, etc.) We are tracking our ESG goals through tools and have a goal to become net zero by 2025.

  Equal opportunity

  Mitra believes in equal opportunity for all our employees and in gender equality. with over 30% of our staff being female including the CEO. We are a member of Diversity Collective Lanka, an organisation dedicated towards creating gender diversity and equality.

  Wellbeing

  Mitra encourages a work-life balance for our employees and carries out multiple initiatives to help our employees. We allow a hybrid approach to work location, weekly entertainment events, annual parties, gym facilities within the office, and medical and life insurance for all employees, among other well being initiatives.

Pricing

• Price: £110 to £850 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accountcreation@mitrai.com. Tell them what format you need. It will help if you say what assistive technology you use.