Gradian Systems Ltd

Broadcom/Symantec Web Protection Suite

Symantec WPS gives organizations an advanced cloud-delivered Secure Web Gateway and leading on-premise SWG deployment—both of which can operate seamlessly together with a unified management, reporting, and policy control interface. It also includes Threat Intelligence, SSL Inspection, Content Analysis, Isolation, Sandboxing, WAF, and more.

Features

• Multi-layered dual anti-virus and heuristic analysis combines to block malware
• Advanced sandboxing capabilities protects against targeted attacks
• Hybrid model or 'Full Cloud' service deployment options available
• Flexible integration across multiple authentication mechanisms
• Classify URLs in 84 categories
• Migrate your existing on-premise (ProxySG) policies into the Cloud seamlessly
• Integrate your existing Symantec DLP, CASB, SES technologies
• Administrative interface supported either on-premise or via online portal
• Includes security options and integrations at no additional cost
• Strong foundation for Secure Access Service Edge (SASE) framework

Benefits

• Protect users against malware by leveraging advanced multi-layered detection techniques
• Set granular access policies and log user internet usage
• Extend security controls and protect your mobile work force
• Flexible traffic forwarding options fits multiple topology requirements
• Gartner MQ 'leader' demonstrating excellent quality of service
• Independently certified to SSAE16 and ISO 27001
• Shared threat intelligence via Symantec's Global Intelligence Network
• Typically lower cost than the competition
• Detailed logging and reporting capabilities for monitoring user activity
• Use existing SIEM by leveraging our API to download logs

£1 a user

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

691355446241161

Contact

Stuart Case
07770 377936
stuart.case@gradian.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: CASB - Cloud Access Security Broker DLP - Data Loss Prevention SES - Symantec Endpoint Security
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: Connectivity to the service include multiple options: - Transparent IPSEC tunnels - Explicit IPSEC tunnels (explicit over IPSEC) - Explicit proxy (direct browser settings) - Proxy Forwarding (Hybrid deployment) - Unified Agent app for mobile device - SEP proxy setting enforcement (Symantec Endpoint customers can use a 'single agent' for both local malware protection and traffic forwarding to the WSS service). Authentication integration with AD include: - SAML (ADFS, Ping, OKTA..etc) - Azure AD - Captive portal - HTTP Header injection - IP-to-User mapping
• System requirements:
  • Authentication requires Microsoft AD, Azure AD or SAML 2.0 IDP
  • Traffic forwarding with either IPSEC, Proxy, Browser Settings or Software

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please see Gradian's Support Guide attached
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Please see Gradian Support Guide attached.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Gradian possess the skills and support to configure, deploy, support and run this service on your behalf. These services can be found under Gradian's Professional Service and Gradian's Managed Configuration Service. Alternatve support options can be found under Gradian's Technical Account Service Plan (T.A.S.P) and Gradian Support for Symantec Products.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats: PowerPoint
• End-of-contract data extraction: The service is terminated should the contract end.
• End-of-contract process: Customers will be removed from the WSS service and no further web traffic will be processed. All services are included in the price of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: IOS devices will forward traffic to our cloud web proxy via an integration point with SES. Android devices support is provided via an App in the Google Play Store Desktop users will use either the provided unified agent, SEP, VPN or PAC files in the web browser Static locations will forward traffic via proxy chaining or VPN
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web based service interface accessed via web browser
• Accessibility standards: None or don’t know
• Description of accessibility: Unknown.
• Accessibility testing: Unknown.
• API: Yes
• What users can and can't do using the API: SyncAPI offers the ability to 'pull' the raw cloud logs from the service for near real time logging. Customers can parse those logs into their own SIEM for local processing. This offers an additional method for web reporting in addition to the built in logging and reporting tools provided as part of the standard service offering. More details can be found here: https://support.symantec.com/en_US/article.DOC10379.html It is also possible to update your public IP record in our cloud service for IPSEC connected customers using the following API: https://portal.threatpulse.com/docs/sol/AccessMethods/Tasks/dynamic_dns_api_ta.htm
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Administrators can customize the following: - Content Filtering rules - Malware detection rules (whitelist) - Web activity Reports - Exception pages (block pages returned to users who match a block rule) - Authentication rules - SSL interception policies - and more..

Scaling

• Independence of resources: Fully multi tenanted service governed by ISO 27001 and SSAE16

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics are provided for all aspects of the WSS service including Bandwidth Block/Allow statistics; Quota; Data Protection Violation; ; Available via the real time dashboard or summary/detailed reports.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Broadcom/Symantec

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: On demand Excel/PDF format API extraction.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: XML/CPL from Management Center for policy uploads

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: Other
• Other protection within supplier network: Information on request (not public)

Availability and resilience

• Guaranteed availability: 99.999% availability - Service credits for not meeting
• Approach to resilience: Available on request (not public knowledge)
• Outage reporting: Service outages are reported via; -MSS management portal; -bto.bluecoat.com; -SMS alert; -email alert

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Multiple options including: SAML, IP-to-User mapping (agent installed on AD), HTTP header injection (SEP and proxy forwarding), Azure AD, Captive portal
• Access restrictions in management interfaces and support channels: Available on request (not public).
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Unknown
• ISO/IEC 27001 accreditation date: 11/12/2013
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Details of information security policies are provided on request. Compliance with these policies is assured by independent testing.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Available on request (not public).
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Available on request (not public).
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Available on request (not public)

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  Gradian are very proud to be an equal opportunity employer.

Pricing

• Price: £1 a user
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at stuart.case@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.