TalenTeam Limited

TalenTeam for SAP SuccessFactors Implementation Services & Support

TalenTeam is one of SAP SuccessFactors premier UK partners with a 100% focus on their leading cloud based HCM solution. We are a Gold level Value Added Reseller with SAP recgnised expertise in talent solutions offering the full spectrum of products and related services.

Features

• Implementation
• Support
• Heath Check
• Reporting
• Integration
• Cloud Extensions
• Training

Benefits

• Accelerated deployment options
• Leaders in talent and learning accross EMEA
• 100% SuccessFactors focussed and specialists
• Various local and central government customers
• Own IP and innovation in the solution
• Recgnised Expertise for SuccessFactors and Professionally certified consultants
• DBS checked staff
• Experienced with the full suite

£100 to £175 a unit an hour

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rsalmon@talenteam.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

691534169682105

Contact

Rob Salmon
07899920810
rsalmon@talenteam.com

Planning

• Planning service: Yes
• How the planning service works: Determine business drivers and best implementation approach
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: SuccessFactors

Training

• Training service provided: Yes
• How the training service works: TalenTeam understand that enablement is critical to the success of the project and to achieve self-sufficiency. We pride ourselves on delivering high quality admin training and insist on face to face/instructor led training. Knowledge transfer will be provided throughout the engagement to your project team by our expert consultants and collaboration using TalenTeam’s instance of SAP’s social collaboration platform, JAM.; ; Admin training will be delivered in person, on customer location and for a maximum of 12 delegates.; ; • PTO (Project Team Orientation) training occurring right at the start of the project explains the functionality of the system and enables the project team to make informed decisions right from the start.; • Knowledge transfer built into each project activity - As true partners TalenTeam will work jointly with your team to ensure as much detail and knowledge as possible is transferred. We use SAP JAM (collaboration platform) to facilitate and preserve this for you.; • Face to face administrator training (up to 4 days) so that your administrators will be fully functional and get the best out of the solution.; • Use existing materials from SuccessFactors/SAP such the SAP Learning Hub.
• Training is tied to specific services: Yes
• Services the training service works with: SuccessFactors

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Extract data , transform data and import into SuccessFactors with the SAP connectors and our own proprietary tools
• Setup or migration service is for specific cloud services: Yes
• List of supported services: SuccessFactors

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: SuccessFactors enhanced support by TalenTeam:; ; • Dedicated Support Account Manager: Single point of contact who will draft in our experienced consultants as and when required. ; • Flexible and consultative: See use cases below of our customers typically utilise their support package.; • Support of the entire SuccessFactors suite; ; Use Cases:; ; • Config and change requests; • Resolving issues, errors etc; • Data upload; • How to questions; • Company specific quarterly release overview – i.e. how do these new functionalities affect you? should you opt in/opt out etc; • Additional admin training: Delta/New starters

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: TalenTeam enhanced support which is seperate to SAP SuccessFactors Technical Support is designed to offer a more flexible, consultative service.; ; System Up but Critical Functions unavailable - 4 working hours; Non Critical functions unavailable - 1 working day; ; Support is offered 8am-6pm Monday to Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: • Dedicated Support Account Manager: Single point of contact who will draft in our experienced consultants as and when required. ; • Full suite support: All of our consultants are SAP certified and very experienced and many have professional level certification within their individual areas of expertise which covers the entire suite.; • Flexible and consultative: See use cases below of our customers typically utilise their support package.; ; Use Cases:; ; • Config and change requests; • Resolving issues, errors etc; • Data upload; • How to questions; • Company specific quarterly release overview – i.e. how do these new functionalities affect CMS, should you opt in/opt out etc; • Additional admin training: Delta/New starters

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  The HCM Suite, by it nature, identifies and records all of an individuals' attributes (including, but not limited to: skills, competencies, abilities, knowledge, certifications and preferences) and therefore allows employers to asses employees by these attributes regardless of their personal differences.

Pricing

• Price: £100 to £175 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rsalmon@talenteam.com. Tell them what format you need. It will help if you say what assistive technology you use.