Skip to main content

Help us improve the Digital Marketplace - send your feedback

HITACHI DIGITAL SERVICES UK LIMITED

AI Business Accelerator Optimise & Solidify

Accelerator "Optimise & Solidify" sets out to advance your AI digital solution beyond initial launch, maximising and ensuring value continuity. By blending innovative methods, technology assets, and services, the project supports organisations through a phased approach: (i) solution review, (ii) solution hardening and optimisation, and (iii) service and support enablement.

Features

  • Seamless AI journey with validated steps for innovation.
  • Solution review of current state and identifying improvement areas.
  • Solution hardening implementing resilience, scalability, efficiency and security.
  • AI optimisation with live performance tuning, iterative enhancements and automation.
  • Data science method ASUM-DM to build and deploy AI products.
  • Agile development with incremental delivery of value.
  • Automation and DevSecOps/MLOps practices.
  • Hitachi data & AI technology and method assets.

Benefits

  • Better strategy alignment by tailoring solutions to business needs.
  • Improved AI solution towards peak efficiency and performance.
  • Reduced operational cloud costs with optimised compute utilisation.
  • Reliable and resilient solution ensuring value continuity.
  • Secured solution ensuring compliance standards.
  • Scalable solution verified to support anticipated business demands.
  • Technology stack positioned for future development needs.
  • Designed and established service and support operations.
  • Faster development with Hitachi data & AI assets.

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at HCUK.BidTeam@hitachids.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

6 9 2 2 1 1 4 2 1 0 5 9 3 1 2

Contact

HITACHI DIGITAL SERVICES UK LIMITED Jessica Chandler
Telephone: 07810873824
Email: HCUK.BidTeam@hitachids.com

About your service

Service categories

Cloud Support Services

Set Up and Migration

  • Other

Service scope

Service constraints
Data quality and availability are crucial for the effectiveness of AI solutions. Constraints in these areas can impede the development and performance of AI models.

Furthermore, regulatory compliance can pose challenges, particularly in limiting the scope of data collection and processing, which in turn impacts the development of AI solutions. To mitigate this, the project utilises technologies and assets specifically designed to comply with these regulatory requirements, promoting robust and compliant development.

User support

Email or online ticketing support
Yes
Support response times
Within 24 hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
N/A
Support levels
Hitachi's AI Business Accelerator offers a flexible support structure tailored to align with unique requirements of each client. The programme offers a range of support options designed to adapt to different operational needs, ensuring optimal use of AI technologies. By customising support to demands and complexities of each organisation, Hitachi ensures that clients receive precise and effective assistance, enhancing their overall AI implementation and operational success.
AI chatbot
Yes

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £520.91 £278.82
Associate business architect £870.00 £302.37
Business architect £936.00 £380.64
Lead business architect £1,188.29 £435.01
Data architect
Role level UK Rate Offshore Rate
Data architect £869.35 £302.37
Senior data architect £980.40 £380.64
Chief data architect £1,188.29 £435.01
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £936.00 £278.82
Senior enterprise architect £980.40 £302.37
Lead enterprise architect £1,188.29 £380.64
Principal enterprise architect £1,353.02 £435.01
Network architect
Role level UK Rate Offshore Rate
Associate network architect £869.35 £302.37
Network architect £1,188.29 £380.64
Lead network architect £1,353.02 £435.01
Security architect
Role level UK Rate Offshore Rate
Security architect £980.40 £302.37
Lead security architect £1,188.29 £380.64
Principal security architect £1,353.02 £435.01
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £730.91 £246.50
Solution architect £869.35 £278.82
Senior solution architect £980.40 £302.37
Lead solution architect £1,188.29 £380.64
Principal solution architect £1,353.02 £435.01
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £730.91 £246.50
Technical architect £869.35 £278.82
Senior technical architect £980.40 £302.37
Lead technical architect £1,188.29 £380.64
Principal technical architect £1,353.02 £435.01

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,353.02 £435.01
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,353.02 £435.01
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,353.02 £435.01

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £980.40 £380.64
Principal cyber security audit and assurance £1,353.02 £435.01
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £980.40 £302.37
Lead cyber security governance and risk manager £1,188.29 £380.64
Principal cyber security governance and risk manager £1,353.02 £435.01
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £980.40 £302.37
Lead cyber security monitoring £1,188.29 £380.64
Principal cyber security monitoring £1,353.02 £435.01
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £980.40 £302.37
Lead cyber security incident response £1,188.29 £380.64
Principal cyber security incident response £1,353.02 £435.01
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £980.40 £302.37
Lead cyber security vulnerability management £1,188.29 £380.64
Principal cyber security vulnerability management £1,353.02 £435.01
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £980.40 £302.37
Lead cyber security digital forensics £1,188.29 £380.64
Principal cyber security digital forensics £1,353.02 £435.01
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £980.40 £302.37
Lead cyber security penetration testing £1,188.29 £380.64
Principal cyber security testing £1,353.02 £435.01
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £980.40 £302.37
Lead cyber security secure systems architecture and design £1,188.29 £380.64
Principal cyber security secure systems architecture and design £1,353.02 £435.01

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £520.91 £174.03
Analytics engineer £730.91 £246.50
Senior analytics engineer £936.00 £302.37
Lead analytics engineer £1,188.29 £380.64
Head of analytics engineering £1,353.02 £435.01
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £730.91 £246.50
Data analyst £869.35 £278.82
Senior data analyst £980.40 £302.37
Principal data analyst £1,353.02 £435.01
Data engineer
Role level UK Rate Offshore Rate
Data engineer £869.35 £278.82
Senior data engineer £936.00 £302.37
Lead data engineer £980.40 £380.64
Head of data engineering £1,353.02 £435.01
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £1,188.29 £380.64
Head of data ethics £1,353.02 £435.01
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £980.40 £302.37
Lead data governance manager £1,188.29 £380.64
Head of data governance £1,353.02 £435.01
Data scientist
Role level UK Rate Offshore Rate
Trainee data scientist £520.91 £174.03
Associate data scientist £730.91 £246.50
Data scientist £869.35 £278.82
Principal data scientist £980.40 £302.37
Lead data scientist £1,188.29 £380.64
Head of data science £1,353.02 £435.01
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £1,188.29 £380.64
Lead machine learning engineer £1,353.02 £435.01
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £869.35 £278.82
Performance analyst £936.00 £278.82
Senior performance analyst £980.40 £302.37
Lead performance analyst £1,188.29 £380.64
Head of performance analysis £1,353.02 £435.01

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Associate application operations engineer £730.91 £246.50
Application operations engineer £869.35 £278.82
Senior application operations engineer £980.40 £302.37
Lead application operations engineer £1,188.29 £380.64
Principal application operations engineer £1,353.02 £435.01
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £980.40 £302.37
Senior business relationship manager £1,188.29 £380.64
Lead business relationship manager £1,353.02 £435.01
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £980.40 £302.37
Change and release analyst £1,188.29 £380.64
Change and release manager £1,353.02 £435.01
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £936.00 £278.82
Senior operations analyst £980.40 £302.37
Operational control manager £1,188.29 £380.64
Head of command and control £1,353.02 £435.01
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £869.35 £278.82
End user computing engineer £936.00 £278.82
Senior end user computing engineer £980.40 £302.37
Lead end user computing engineer £1,188.29 £380.64
Principal end user computing engineer £1,353.02 £435.01
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £936.00 £278.82
IT service manager £980.40 £302.37
Senior IT service manager £1,188.29 £380.64
Head of IT service management £1,353.02 £435.01
Incident manager
Role level UK Rate Offshore Rate
Incident manager £1,188.29 £380.64
Major incident manager £1,353.02 £435.01
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £869.35 £278.82
Infrastructure engineer £936.00 £278.82
Senior infrastructure engineer £980.40 £302.37
Lead infrastructure engineer £1,188.29 £380.64
Principal infrastructure engineer £1,353.02 £435.01
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Associate infrastructure operations engineer £869.35 £278.82
Infrastructure operations engineer £936.00 £278.82
Senior infrastructure operations engineer £980.40 £302.37
Lead infrastructure operations engineer £1,188.29 £380.64
Principal infrastructure operations engineer £1,353.02 £435.01
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £1,188.29 £380.64
Problem manager £1,353.02 £435.01
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £936.00 £278.82
Senior service desk analyst £980.40 £302.37
Service desk manager £1,188.29 £380.64
Head of service desk £1,353.02 £435.01
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £936.00 £278.82
Service readiness analyst £980.40 £302.37
Service transition manager £1,188.29 £380.64
Lead service transition manager £1,353.02 £435.01

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £520.91 £174.03
Junior business analyst £730.91 £246.50
Business analyst £869.35 £278.82
Senior business analyst £936.00 £302.37
Lead business analyst £1,188.29 £380.64
Head of business analysis £1,353.02 £435.01
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £936.00 £278.82
Delivery manager £980.40 £302.37
Senior delivery manager £1,188.29 £380.64
Head of (Agile) delivery management £1,353.02 £435.01
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio analyst £936.00 £278.82
Digital portfolio manager £980.40 £302.37
Senior digital portfolio manager £1,188.29 £380.64
Head of portfolio £1,353.02 £435.01
Product manager
Role level UK Rate Offshore Rate
Associate product manager £869.35 £278.82
Product manager £936.00 £278.82
Senior product manager £980.40 £302.37
Lead product manager £1,188.29 £380.64
Head of product £1,353.02 £435.01
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,353.02 £435.01
Service owner
Role level UK Rate Offshore Rate
Service owner £1,353.02 £435.01

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £936.00 £278.82
QAT analyst £980.40 £302.37
Senior QAT analyst £1,188.29 £380.64
Lead QAT analyst £1,353.02 £435.01
Test engineer
Role level UK Rate Offshore Rate
Tester (test engineer) £936.00 £278.82
Test engineer £980.40 £302.37
Senior test engineer £1,188.29 £380.64
Lead test engineer £1,353.02 £435.01
Test manager
Role level UK Rate Offshore Rate
Test manager £1,188.29 £380.64
Head of test £1,353.02 £435.01

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
Apprentice DevOps engineer £520.91 £174.03
Junior DevOps engineer £730.91 £246.50
DevOps engineer £936.00 £278.82
Senior DevOps engineer £1,188.29 £360.64
Senior DevOps engineer - management £1,188.29 £380.64
Lead DevOps engineer £1,188.29 £380.64
Lead DevOps engineer - management £1,188.29 £380.64
Principal DevOps engineer £1,353.02 £435.01
Principal DevOps engineer - management £1,353.02 £435.01
Frontend developer
Role level UK Rate Offshore Rate
Apprentice frontend developer £520.91 £174.03
Junior frontend developer £730.91 £246.50
Frontend developer £869.35 £278.82
Senior frontend developer £980.40 £302.37
Lead frontend developer £1,188.29 £380.64
Head of frontend development £1,353.02 £435.01
Software developer
Role level UK Rate Offshore Rate
Apprentice developer £520.91 £174.03
Junior developer £730.91 £246.50
Developer £869.35 £278.82
Senior developer £936.00 £278.82
Senior developer - management £980.40 £302.37
Lead developer £1,188.29 £380.64
Lead developer - management £1,188.29 £380.64
Principal developer £1,353.02 £435.01
Principal developer - management £1,353.02 £435.01

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Junior accessibility specialist £936.00 £278.82
Accessibility specialist £980.40 £302.37
Senior accessibility specialist £1,188.29 £380.64
Head of accessibility £1,353.02 £435.01
Content designer
Role level UK Rate Offshore Rate
Associate content designer £730.91 £246.50
Junior content designer £869.35 £278.82
Content designer £936.00 £278.82
Senior content designer £980.40 £302.37
Lead content designer £1,188.29 £380.64
Head of content design £1,353.02 £435.01
Content strategist
Role level UK Rate Offshore Rate
Content strategist £1,353.02 £435.01
Graphic designer
Role level UK Rate Offshore Rate
Associate graphic designer £730.91 £246.50
Junior graphic designer £869.35 £278.82
Graphic designer £936.00 £278.82
Senior graphic designer £980.40 £302.37
Lead graphic designer £1,188.29 £380.64
Head of graphic design £1,353.02 £435.01
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £730.91 £246.50
Junior interaction designer £869.35 £278.82
Interaction designer £936.00 £278.82
Senior interaction designer £980.40 £302.37
Lead interaction designer £1,188.29 £380.64
Head of interaction design £1,353.02 £435.01
Service designer
Role level UK Rate Offshore Rate
Associate service designer £730.91 £246.50
Junior service designer £869.35 £278.82
Service designer £936.00 £278.82
Senior service designer £980.40 £302.37
Lead service designer £1,188.29 £380.64
Head of service design £1,353.02 £435.01
Technical writer
Role level UK Rate Offshore Rate
Technical writer £1,188.29 £380.64
Lead technical writer £1,353.02 £435.01
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £730.91 £246.50
Junior user researcher £869.35 £278.82
User researcher £936.00 £278.82
Senior user researcher £980.40 £302.37
Lead user researcher £1,188.29 £380.64
Head of user research £1,353.02 £435.01

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
Sunday 3 August 2025
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
BSI
ISO 9001 accreditation date
Wednesday 16 July 2025
What the ISO 9001 doesn’t cover
N/A
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
39099cb7-bbca-406f-9ee0-2a7d9b300a66
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
A2682ac9-5f03-437c-9693-d216d3b6f7c0
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at HCUK.BidTeam@hitachids.com. Tell them what format you need. It will help if you say what assistive technology you use.