DATACTICS LIMITED

Augmented Data Quality by Datactics

Datactics Augmented Data Quality platform enables public sector organisations to profile, cleanse, monitor, report and match data from disparate sources. Its business-user friendly UI enables self-service by business users. Built-in AI / ML features help to automate the setup and day-to-day management of data quality.

Features

• Data profiling, data cleansing, data matching and data de-duplication.
• Automated data quality rules suggestion using NLP model.
• Data analyst friendly, drag-and-drop functionality with no programming knowledge required.
• Centralised rules management hub to enable continuous data quality monitoring.​
• Hundreds of built-in rules to profile/cleanse/parse/validate/match common data attributes.
• Data quality issues management and remediation workflow for data stewards.
• Data quality reporting and advanced insights to predict data quality.
• Fast 'in-memory' solution scalable for Big Data, highly performant.
• Master Data Management Integration through RestAPI, SOAP, HP7 FHYR, MSMQ.
• Enrichment with globally curated data sets e.g. Experian, Gazetteer, AddressBase

Benefits

• Reduce manual effort by automating processes saving time and cost
• Rapid deployment (hours, not days/weeks) brings immediate insight
• Data matching automation, automated record categorisation and data workflow automation
• Return broken/exception data to owner for correction/ reconciliation/ remediation
• Improve citizen/user experience through a better understanding of their data
• Competitively priced with strong and rapid return on investment
• Experience with 40+ councils, police constabularies and central government departments
• Integration with a clients (OpenID/SAML/LDAP) systems or Active Directory
• Improved quality/rapid matching speeds on large citizen data sets
• Proven DQ framework incorporating pre-built accelerator logic rules

£4,166 an instance a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalgov@datactics.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

692800029043608

Contact

Kieran Seaward
07828953368
digitalgov@datactics.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Buyers must have their own hardware/VM/Cloud environment
  • Microsoft Windows, Windows Server or Linux OS
  • Container Environment (AKS, EKS, RHOS etc)
  • VDI Environment

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard support is UK business hours. Support can be tailored according to client needs including response times for weekends.; ; Datactics provides all customers with access to web-based customer support portal which allows for the submission of issues, feature requests and general feedback.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Datactics includes a standard support package for its products and services, including a Helpdesk during UK Business Hours. On receipt of key information concerning the issue, we will categorise it on a severity scale as follows, and aim to resolve within the timeframes as outlined below: Critical - The Software is inoperable or a core function of the Software is unavailable - Response 2hr - Resolution 4hrs. Serious - A core function of the Software is significantly impaired - Response 4hrs - Resolution 8hrs. Moderate - A core function of the Software is impaired, where the impairment does not constitute a serious issue; or a non-core function of the Software is significantly impaired - Response 1 Day - Resolution 4 days. Minor - Any impairment of the Software not falling into the above categories; and any cosmetic issue affecting the Software - Response 5 days - Resolution 10 Days.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: The level of engagement depends on client requirements; some require fully-managed implementations whereas others prefer to be completely self-sufficient and Datactics can provide for all scenarios. The most common engagement involves initial implementation of software and rules building before training and handing over to the client. Datactics can provide onsite training as well as online training modules. Comprehensive user and system-specific documentation is provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Help files contained within the software
• End-of-contract data extraction: Datactics does not store copies of client's data but instead processes the data in-memory and deletes it automatically once processed. Data is exported in the form of transformed/cleansed data files and exception reports. A series of log files are created that detail process runs and metadata on users. All of the data mentioned above can be easily extracted at the end of a contract by a user with administrator login credentials. Datactics can assist with this process to ensure complete deletion, if required.
• End-of-contract process: Datactics can work with the client to ensure all data is extracted / deleted from the system as required and this is included in the price of the contract. The software will then be uninstalled from the client's environment. Any work that involves migration to a new system will be charged as per SFIA rate card.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: • Business-friendly web application for non-technical users to profile and apply data quality controls to a wide variety of connected data sources; quarantine and remediate bad data; get advanced insights into data quality issues and trends over time; • Administrative web application to configure platform, configure data and API connections, build complex data pipelines as Directed Acyclic Graphs (DAGs), perform ETL and data wrangling, integrate with other Datactics AI microservices • Windows/Linux GUI studio for advanced data manipulation and DQ rules All web user interfaces provide authentication, authorization integration with corporate directory services, and fine-grained roles-based access control.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: The Datactics software components are comprised of two web-based applications and a thick client deployed on a local machine or in a server environment. The graphical user interfaces of the Datactics software components can greatly benefit from leveraging many of the built-in Windows accessibility features assisting users with assistive needs as well as third party solutions that typically work with windows applications and web applications. The web applications are tested to ensure that they adhere to the 4 principles of accessible web design: Perceivable, Operable, Understandable, Robust.
• API: Yes
• What users can and can't do using the API: Datactics provides an HTTP REST API to programmatically configure, query and control the service including • query system version and status info; • query configuration metadata; • create/update/delete configuration metadata; • create/update/delete user accounts, roles, permissions; • create/update/delete data pipelines (solutions); • query status of data pipelines; • execute data pipelines via synchronous or asynchronous API call; • query pipeline execution status • retrieve pipeline artefacts such as data files or logs Additionally Datactics provides a Java API to allow the buyer to extend the functionality of the no-code user interface by writing custom plug-in modules. With the exception of basic status info, all HTTP REST API calls must be authenticated and are also subject to roles-based access controls. Full detailed API documentation on request.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Datactics provides a basic out of the box solution which is then configured during a period of implementation. Initial configuration is typically carried out by experienced Datactics Data Engineers and then handed over to client once tested and in production. The Datactics service is very customisable - clients can configure and build new rules and workflows to meet their own specific requirements.

Scaling

• Independence of resources: Datactics does not provide a managed service to monitor system resources. Datactics recommends server specifications to clients based specific use cases (predicted data volumes, rule complexity etc.) It is up to the customer to monitor their infrastructure.

Analytics

• Service usage metrics: Yes
• Metrics types: Datactics provides detailed usage metrics of the service that include; who used the service, when it was accessed, when the service was run, success indicators of runs, failure indicators, detailed artefacts, detailed analysis of time taken for each run to an individual node level. The service usage metrics are provided via an interactive dashboard accessed via the proprietary Data Quality Manager application. This information can be exported for audit purposes. The system uses role-based access to restrict access to this functionality to authorised personnel only.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be exported in a number of ways including, but Not limited to; CSV export, XLS export, email, JSON, API, JDBC, ODBC, uploaded to FTPS / SFTP.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • .XLS
  • JSON
  • JDBC
  • ODBC
  • Third party services via REST API
  • XML
  • CSV
  • Text
  • Almost any format can be supported for export
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Txt
  • Xml
  • JSON
  • Xlsx
  • JDBC
  • ODBC

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Datactics does not store copies of client's data or transfer data between networks outside of the buyer's own secure environment.
• Data protection within supplier network: Other
• Other protection within supplier network: Datactics does not store or transfer any of the buyer's data within our own network.

Availability and resilience

• Guaranteed availability: The Datactics service is tailored to the customer’s requirements. Appropriate service levels can be agreed prior to an order being placed. The service levels will be documented and written into a formal agreement.
• Approach to resilience: The Datactics service is deployed within the buyer's datacentre.
• Outage reporting: Datactics proprietary Data Quality Manager software records a full audit trail of when the service was run and by which member of staff. If the service has any outages, the details are recorded in log files and administrators can drill down to quickly identify reasons for service failure.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Username or password
  • Other
• Other user authentication: The platform has built in user account system, but more usually integrates with the Buyer’s corporate directory service such as Active Directory via LDAP, OpenID Connect or SAML to perform authentication and authorization to the Datactics services.
• Access restrictions in management interfaces and support channels: Access is restricted by login credentials with defined roles and responsibilities. Note all access in managed by the Buyer, and within the buyer's infrastructure.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: The platform has built-in user account system, but more usually integrates with the Buyer’s corporate directory service such as Active Directory via LDAP, OpenID Connect, or SAML to perform authentication and authorization to the Datactics services.

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Datactics is Cyber Essentials Plus certified.; The Security officer has a documented framework for security governance, with policies that cover services we provide to clients. There is a mechanism for reporting any potential security risks. NB - Datactics does not transfer or store the buyer's information outside of their network.
• Information security policies and processes: Datactics’ information security policies and procedures ensure; (1) business continuity through the prevention, control, and minimisation of the impact of information security incidents; (2) the confidentiality, integrity, and availability of customer information by documenting, implementing, and measuring information security controls against defined policies; (3) that company employees comply with legal, regulatory, and contractual requirements relating to the security of customer information. All information security incidents are reported, classified, handled, reviewed and documented using security incident management processes. Information Security Officer has a documented framework for security governance, with policies that cover services we provide to clients. There is a mechanism for reporting any potential security risks. Security and information security processes are reviewed regularly to ensure they comply with legal requirements. All Datactics authorised users undergo appropriate screening prior to engagement. All Datactics authorised users understand their security roles and responsibilities, and this is included in appropriate recruitment documentation and contracts. Any change of role is subject to system access, permission and asset possession review.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Software changes and patches are centrally distributed and the configuration must be centrally controlled. The Software Version Control Officer(s) is responsible for designating and configuring changes to software that is in use and shall have access to systems used to distribute software. Other personnel shall not have privileges to distribute software. Changes made to software distribution points shall be tested, monitored and logged. All software changes must be done using the normal change process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: NB - Datactics service is typically deployed inside a buyer's network and adheres to their vulnerability management processes. When required, Datactics follows a standard vulnerability management process: preparation, vulnerability scanning, define remediating actions, implement remediating actions, rescan. The scanning is performed using a third party vendor tool.; Internally we use Ivanti EPM for vulnerability management/information. We assess/deploy patches within the guidelines of CE Plus
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: NB - Datactics service is typically deployed inside a buyer's network and adheres to their designated protective monitoring processes.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident prioritization; Initial diagnosis; Escalation, as necessary, to level 2 support; Incident resolution; Incident closure; Communication with user group throughout the life of the incident. Users typically report incidents via the service support desk function. Certain incidents may also be reported by certain users directly via their Line Manager and then logged and recorded via support desk function. After a full investigation has been conducted, incident reports are made available to buyers. It is recommended that regular reviews take place with buyers to discuss levels of recorded incidents.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity

  Fighting climate change

  Datactics has committed to the fight against climate change by creating an action plan to achieve Net Zero by 2035 including a reduction of carbon emissions by 16% over the next 5 years. This will be achieved by; ; * Office consolidations,; *Reduced or more effective business travel; * Low energy lighting; * Power & AC management policies; * Cycle to work scheme; * Hybrid working model

  Tackling economic inequality

  Datactics is committed to targeting industry skills shortages by providing various methods of hiring and upskilling new employees, including a training Academy aimed at individuals changing careers or returning to work, apprenticeship schemes in collaboration with the local further education colleges, and student placements and internships for valuable industry experience. ; ; Datactics invests in developing career opportunities outside of traditional red-brick universities. Through engagement with Belfast Met and the Open University, Datactics plays a key role in supporting earn-as-you-learn approaches to taking on a career in technology and data. This extends to visiting local schools across all socioeconomic backgrounds on a proactive basis to talk to young women at GCSE and A Level IT about the various roles in tech, and to encourage more young women to continue their education in STEM subjects to close the gender gap. The company has hosted local hackathons, open to all abilities, and supported initiatives such as the Catalyst Generation Innovation programme. ; ; Datactics supports the continued education of all employees, with 12 dedicated Training Days a year offered to staff, access to further education such as LinkedIn Learning courses, and a monthly forum to discuss leadership and strategy. Opportunities for certification are also offered to employees, such as DCAM Certifications and AWS Certification. To identify skills gaps, managers conduct training needs analysis for any training and skills gaps within the team, with a focus on training bespoke to our technology. ; ; Datactics is proud to offer staff volunteer days, in partnership with Rosetta Primary School to read with children, encourage learning through play, and maintenance of the school grounds. Datactics was shortlisted in The Responsible Business Awards for helping raise the aspirations and achievements of young people through a solid business education partnership.

  Equal opportunity

  Datactics tackles inequality in employment by utilising inclusive and accessible recruitment practices. Datactics was awarded the Diversity Mark Bronze accreditation, which recognises our commitment to advancing Gender Diversity and involves review of recruitment policies by an independent third party. Accreditation is reviewed annually, which provides us with a time-bound action plan to ensure we have a workforce that proportionately reflects the diversity of our community. ; ; Datactics is committed to promoting Women In STEM at every level. Datactics has a gender split of 42% women and 58% men, well above the industry average of 27%. Datactics has supported female employees to speak at various Women In Tech panels and conferences, hiring women in senior roles, and doing our part to close the gender gap in STEM by speaking to young women at GCSE and A Level to encourage them to stay on with their STEM subjects through to university. We carry out benchmarking once a year with an external body (NI Tech survey) which surveys the promotion, pay and rewards processes of most of the tech companies in NI and we aim to be as competitive as we can. Promotion tracks are available and published internally across all departments. Every 6 months, equal pay audits are carried out to reflect the industry and inflation. Datactics offers flexible working for all roles to reflect the needs of an individual's work-life balance. At Datactics, we believe people are our biggest asset and to that end, we have been awarded the Investors in People (IIP) Gold accreditation that provides assurance that we invest in training and development for our staff. Datactics has offered schemes such as a 'Data Academy', Apprenticeships and internships, particularly to allow routes to work to those who did not have a non-traditional educational track.

Pricing

• Price: £4,166 an instance a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalgov@datactics.com. Tell them what format you need. It will help if you say what assistive technology you use.