REGISTER DYNAMICS LIMITED

Data Groundwork - Data Literacy Platform

Data Groundwork is an online learning platform designed to improve data literacy in non-technical and technical staff. It offers a wealth of easy-to-access training tools that empower users to build essential data literacy skills at their own pace.

Features

• Customisable digital platform that can be tailored for specific needs
• 24/7 access to an extensive and ever-growing resource
• Wealth of expert-driven learning materials: videos, courses, apps, digital library
• Diagnostic tools to assess level of data literacy and progress
• Personalised training modules to support individual learning preferences
• Interactive data literacy games to practice skills and enhance learning
• Real-time data and reporting for managers and team leaders
• Regular updates and refreshing of content to ensure market relevance

Benefits

• Empower staff to take ownership of their own learning
• Up-skill both technical and non-technical staff
• Improved understanding of data, interpreting visualisations and presenting of data
• Greater appreciation of the value in data and data-based problems
• Increase data maturity and data literacy across the organisation
• Help staff extract valuable insights and use data more effectively
• Encourage improved data sharing and data-driven decision making
• Bridge skills gaps across teams and departments
• Increase awareness of the latest developments in data and industry

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@register-dynamics.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

692895906028559

Contact

Andy Bennett
+440
hello@register-dynamics.co.uk

About your service

• Service categories:

  Applications

  Content workflow and management

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Digital Asset Management Applications
  • Product Content Management Applications

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Data Groundwork is a public cloud SaaS platform and requires internet access. Planned maintenance may temporarily affect availability, with advance notice provided. Users can configure branding, livery, and web address settings, but deeper customisation is subject to advisory support. Integration with Azure, AWS, or other cloud platforms requires correct configuration and access. Organisations with specific personalisation or data security requirements may need additional guidance. Private cloud deployment is available but would be implemented under customer control with guidance from the Registers.app team. Data residency and compliance depend on hosting cloud locations.
• System requirements:
  • Internet access required for platform use
  • Modern web browser (Chrome, Edge, Firefox, Safari) supported.
  • No additional local software, servers, or storage needed.
  • Correct configuration needed for cloud integrations (Azure, AWS).
  • Standard organisational IT security measures expected (firewalls, antivirus, policies).
  • Optional software licences for integrations with PowerBI, Tableau, or others.

User support

• Email or online ticketing support: Yes
• Support response times: For all customers, we provide support within standard business hours (Mon-Fri 8:00am-6:00pm, excluding English public holidays). We respond to P1 (loss of service) and P2 (loss of update) incidents within 2 hours. We respond to P3 (degraded experience) incidents within 4 hours. We respond to P4 (manual configuration or training) requests within 1 business day. Support outside of standard business hours or with agreed shorter resolution time is available as a paid add-on.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: For all customers, we provide support within standard business hours (Mon-Fri 8:00am-6:00pm, excluding English public holidays). We provide agreed response and resolution times depending on the priority of the support request.; ; • For P1 (loss of service) incidents, we will respond within 2 hours and resolve within 4 hours.; • For P2 (loss of update) incidents, we will respond within 2 hours and resolve within 8 hours.; • For P3 (degraded experience) incidents, we will respond within 4 hours and resolve within 2 business days.; • For P4 (manual configuration or training) requsts, we will respond within 1 business day and resolve within 4 business days.; Please see our service definition document for our description of these standard support tiers.; ; For Pro tier customers, support requests are limited to P3 or P4 levels. For customers of Business tier or higher, support outside of standard business hours or with agreed shorter response or resolutions times is available as a paid add-on.; ; All customers of Business tier or higher are assigned a Technical Account Manager.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: For all customers, online training is available from within the service to provide users with information on how to use the application. This includes basic "getting started" guides and step-by-step "how-tos" covering the main functionality of the service.; ; For Business tier customers, onsite training is available as a paid add-on.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: All user data is available via API or user interface at all times, so users can export all their data before the contract ends as desired.; ; If requested, Business tier customers can also have their data e-mailed to a named account e-mail address free of charge at the end of the contract.
• End-of-contract process: At the end of the contract, if users previously authenticated via a SSO mechanism, the users are emailed a link to create a new password the first time they attempt to sign in and any free resources continue to be available to them. All private data and environments become read-only to their owner and are deleted after 90 days.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AAA
• API: Yes
• What users can and can't do using the API: Users can specify new configuration, access read-only information such as results or statistics, and modify user profile information (such as desired setup for new users).
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customers of Business tier or higher can fully customise the logo, branding and livery of all app pages served from their custom domain by sending their custom CSS documents from one of their account e-mail addresses.

Scaling

• Independence of resources: • We operate in a cloud environment and scale our resource usage in real-time to meet demand.; • For customers with an on-site installation, each instance is run in a separate cloud environment to ensure complete isolation from other users.

Analytics

• Service usage metrics: Yes
• Metrics types: Contract owners are able to see the usage of the platform by their users.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export all data and environments from the system via API calls or from the user interface.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • XML
  • XLSX
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: For SaaS usage, we guarantee 98% availability Mon-Fri 8am-6pm, excluding English public holidays. Account owners are automatically notified by e-mail if delivered availability drops outside this limit, Please see our service definition document for full details of our SLAs and refund policy.
• Approach to resilience: We make use of cloud hosting with multiple availability zones and distributed database technology to provide resilience of our service. Details of our specific design are available on request.
• Outage reporting: Outages are communicated via a human and machine-readable status page and are distributed via e-mail.

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Access to support channels and admin role modification is limited to a set of named account email addresses. Only emails that are received with domain verification and from an account email address are able to manage support tickets and request admin role changes.; ; Only users given an admin role via an account email address are able to access management interfaces and grant access to other lower capability users.
• Access restriction testing frequency: At least once a year
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We have assessed ourselves to be compliant with CCM CSA v3.0. We have security policies that outline the governance requirements on all our systems, infrastructure and staff, and we can share these on request.
• Information security policies and processes: Our Security Policy requires that change management, vulnerability assessment, data security and incident management processes are followed, and governs how we undertake datacentre security, key and encryption management, access management and audit. We designate a named Director who is responsible for ensuring that processes are sufficiently rigorous and are being implemented fully. Governance is delegated to an Operational Security Group (OSG) who have responsibility for implementing and reviewing our security governance processes, and for undertaking review of our deployed systems and infrastructure. All staff with access to sensitive information report how they are meeting the requirements of the policy to OSG.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our change management approach complies with CSA CCM v3.0. Any new development or acquisition of application, operational resource or development tool is approved and tracked. Access to security keys or passwords for any accounts through which these resources are acquired is limited to named individuals. Releases of software or infrastructure components are assessed for risks, possible impacts, and possible vulnerabilities and require approval. Backout plans are defined. All changes are tested and validated in a test environment prior to being pushed to production. Appropriate software and hardware protection is utilised to protect devices and infrastructure with access to sensitive information.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our vulnerability management approach complies with CSA CCM v3.0. New resources and changes are assessed for vulnerability and potential compromise as above. Infrastructure and devices have platform-appropriate malware and mobile code protection installed or deployed. Best-practice user authentication to infrastructure (e.g. public key, 2FA) is used where available. Use of third-party dependencies is limited to trusted sources. Changes to third-party dependencies are applied regularly are assessed, approved, tested and released as above. External vulnerability announcements for all third-party dependencies are monitored and corrective action taken if appropriate. Penetration assessments are carried out at least annually by an external accredited organisation.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our protective monitoring approach complies with CSA CCM v3.0. Systems and infrastructure are analysed thoroughly to ensure potential compromises are understood and all vectors have sufficient audit information collected and stored using platform-appropriate technology. Access to sensitive audit information is limited to a named list. Regular and frequent analysis of audit information occurs automatically or manually as appropriate to the nature of the potential compromise. Potential compromises have an incident management process defined (as outlined below) that ensures timely communication with customers and resolution of incidents. Protective monitoring approaches are reviewed regularly both internally and externally by an independent body.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our incident management approach complies with CSA CCM v3.0. Possible security incidents have a defined incident management process (including steps for triaging the potential impact of the incident, identifying and communicating with affected stakeholders in a timely and regular manner, identifying affected information, and taking immediate steps to resolve the incident and secure any affected systems). Possible and past incidents are reviewed regularly to identify where implementing additional security controls would prevent the incident from occurring. Points of contact (email and phone) are actively maintained and made available for customers to report potential incidents and for liaison with external enforcement.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 18%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 49c65e82-620f-458f-a7b3-b1c50051817a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8b1fdf7a-9fc3-40bb-aea9-9e1105891999
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@register-dynamics.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.