ClearBox Consulting Limited

Intranet navigation user research and menu design

Design your intranet navigation menus to fit user expectations and needs, based on research results and good practice. Our iterative design-and-test process delivers demonstrably easy-to-use menus, with visualised data to show stakeholders actual user behaviour. Avoid bias and debate; use repeatable research methods and provide an intranet menu that works.

Features

• Based around important content, assessing labels and meaning.
• Virtual testing, typically with 50-100 employees.
• UX techniques e.g. card sorting, tree tests, and first-click analyses.
• Step-by-step experimentation shows incremental improvements, allows for logical changes
• Assumptions (from stakeholders) can be tested to validate or reject.
• Resulting best-fit design can be retested to demonstrate ease-of-use.
• Any intranet, any technology; SharePoint or a standalone intranet solution.
• Examples of good practice from other intranets.

Benefits

• Demonstrates direct user involvement.
• Qualitative results provide novel insights.
• Quantitative results clearly direct the end design.
• Visual results prove to stakeholders why decisions were made.
• Improves colleague satisfaction and intranet use.
• Best fit design can be re-evaluated, finessed for successful navigation.

£190 to £225 a unit an hour

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@clearbox.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

693184039461619

Contact

Sam Marshall
01244 458746
hello@clearbox.co.uk

Planning

• Planning service: Yes
• How the planning service works: Relying on business needs and user research, this is a planning and design service. You can create the resulting best-fit menu design in your existing or upcoming intranet system. Further guidance or direct help can be offered if desired.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: If desired, training can be provided to ensure you can implement and maintain the menu with or without your IT department's support.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: While we often work on-site for research and major meetings, we rely on digital collaboration channels for day-to-day work and when travel would not be appropriate. We're regularly invited to use existing internal project channels or can provide a collaboration environment. This service is particularly suitable for online management, rather than in-person.

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: We do not provide direct end-user or technical support. As a consultancy we work with the project team to plan solutions and so work closely and collaboratively in line with the project plan and team needs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  As a small, digital-first consultancy, our environmental impact is greatly reduced by having always adopted work-from-home practices and avoiding maintaining a physical office. Our transport and paper use is very modest, and while we are happy to travel for major meetings with clients, the majority of our work is conducted within the client's digital workplace and video calls. While we are aware of the environmental impact of colossal data centres that support the cloud (considering power and water) we believe that centralised systems for decentralised workers is an efficient approach considering the shift in working practices in the last 30 years, and in the pandemic and post-pandemic years.

  Equal opportunity

  In our own company and with clients, we focus on individual strengths and respect individual differences. We follow all relevant legislation, such as the Equality Act 2010, and always support additional legislation and policies that our clients work within. As a small team of colleagues, we respect each other's privacy while welcoming conversation about personal and social topics, such as gender, race, family, neurodivergence, physical and mental health, disability, LGBT+, and religion. Further, we discuss and highlight accessibility issues with technology vendors and clients in order to improve employee experience and inclusion. ClearBox works to help clients provide a good digital employee experience. We perform employee research so we can advise the client on user experience (UX) and usability. Good usability requires accessibility. We are very aware of individual differences and always care and advise about colour, user interface design, and vocabulary and readability. We understand that accessibility has a relationship to disability, and that disability can be permanent, temporary (injury, overwhelmed), situational (life-stage, activity, distracted). Further, we discuss Web Content Accessibility Guidelines (WCAG) with the technology vendors we work with.

Pricing

• Price: £190 to £225 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@clearbox.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.