ARUM SYSTEMS LTD
Migrating Debt Collection and Recovery Services
This service will help you to identify and address the challenges you face in improving your billing, collections and recoveries functions improving how your staff and technology work together to deliver better and fairer customer outcomes. Our collaborative approach produces solutions that are practical and deliverable within your financial constraints.
Features
- Design, planning and application of (cloud) technologies to improve operations
- Operating model design and business case development leveraging Cloud capabilities
- Operational planning, management, business process redesign and optimisation
- Strategic reviews, current state assessment and improvement planning
- Review of regulatory compliance; policy development and operational alignment
- Review billing and discretionary award schemes and their implementation
- Develop collection Strategies, analytical frameworks and conduct data analysis
- Develop structures, systems and processes to support vulnerable customers
- Bespoke leadership development and mentoring; staff training and accreditation
- Performance monitoring, analysis, visualisation and benchmarking
Benefits
- Better and fairer outcomes for customers
- Increased revenue more quickly and at a lower cost
- Strategy, analytics and insight driven operations, collections and recoveries
- Improved productivity and maximised use of resources
- Cashable operational cost savings and reduced bad debt provision
- Improved customer experience, engagement and retention
- Accredited and empowered staff that take the best recovery actions
- Improved compliance with Government requirements and statutory regulations
Business architect
| £947.00 |
|
| £1,838.00 |
|
| £2,035.00 |
|
Data architect
| £1,838.00 |
|
| £2,035.00 |
|
Solution architect
| £1,838.00 |
|
Data analyst
| £1,177.00 |
|
| £1,398.00 |
|
| £1,838.00 |
|
| £2,035.00 |
|
Performance analyst
| £947.00 |
|
| £1,177.00 |
|
| £1,398.00 |
|
| £1,838.00 |
|
| £2,035.00 |
|
Business relationship manager
| £1,398.00 |
|
| £1,838.00 |
|
| £2,035.00 |
|
Change and release manager
| £1,838.00 |
|
| £1,838.00 |
|
| £2,035.00 |
|
Business analyst
| £947.00 |
|
| £1,177.00 |
|
| £1,398.00 |
|
| £1,838.00 |
|
| £2,035.00 |
|
Delivery manager
| £1,177.00 |
|
| £1,398.00 |
|
| £1,838.00 |
|
| £2,035.00 |
|
Digital portfolio manager
| £1,177.00 |
|
| £1,398.00 |
|
| £1,838.00 |
|
| £2,035.00 |
|
Product manager
| £1,177.00 |
|
| £1,398.00 |
|
| £1,838.00 |
|
| £2,035.00 |
|
| £2,195.00 |
|
Programme delivery manager
| £2,035.00 |
|
Quality assurance testing (QAT) analyst
| £1,177.00 |
|
| £1,398.00 |
|
| £1,838.00 |
|
| £2,035.00 |
|
Test engineer
| £1,177.00 |
|
| £1,398.00 |
|
| £1,838.00 |
|
| £2,035.00 |
|
Development operations (DevOps) engineer
| £947.00 |
|
| £1,177.00 |
|
| £1,398.00 |
|
| £1,398.00 |
|
| £1,838.00 |
|
| £1,838.00 |
|
| £2,035.00 |
|
| £2,035.00 |
|
Frontend developer
| £947.00 |
|
| £1,177.00 |
|
| £1,398.00 |
|
| £1,838.00 |
|
| £2,035.00 |
|
Software developer
| £947.00 |
|
| £1,177.00 |
|
| £1,398.00 |
|
| £1,398.00 |
|
| £1,838.00 |
|
| £1,838.00 |
|
| £2,035.00 |
|
| £2,035.00 |
|
Standards and certifications
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ISO/IEC 27001 certification
-
Yes
-
ISO/IEC 27001 accredited by
-
Alcumus ISOQAR
-
ISO/IEC 27001 accreditation date
-
Tuesday 30 January 2024
-
What the ISO/IEC 27001 doesn’t cover
-
None
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
ISO 9001 certification accredited by
-
HSEQ SMART
-
ISO 9001 accreditation date
-
Tuesday 20 May 2025
-
What the ISO 9001 doesn’t cover
-
None
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Cyber Essentials Certificate Number
-
5f944b14-4d2e-4ad5-8318-ecfc11e482d3
-
Cyber essentials plus
-
Yes
-
Cyber Essentials Plus Certificate Number
-
4c5c55dc-531b-496a-80b7-5a3bdf656311
-
Other security certifications
-
No
Social value
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Mission: Kick start economic growth
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To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
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New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
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Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
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Plans to engage the contract workforce in deciding the most important workplace issues to address
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Ensuring new workers are informed of their right to join a trade union
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Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
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Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
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Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
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Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
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Activities to cascade good practice on fair working conditions throughout the supply chain
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Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
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Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
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Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
-
Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
-
Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
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Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
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Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
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Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
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Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Volunteering opportunities for staff
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
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Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
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Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at
forid.meah@arum-global.com.
Tell them what format you need. It will help if you say what assistive technology you use.