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FLOWMOTION LTD

ServiceNow® platform support

ServiceNow implementations keep your organisation running.
Flowmotion provide support, upgrading, patching and platform maintenance to your instance to support alongside your day-to-day operations team.

Features

  • Platform Management
  • Upgrades & system patches
  • Instance Hygiene monitoring
  • Platform clone-overs
  • On-call priority 1 support
  • Training
  • Regular service management conversations
  • Custom integration & process support

Benefits

  • Extensive ITIL experience
  • Security Cleared (SC) support agents
  • Agile practices

Pricing

£300.00 to £1,200.00 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@flow-motion.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 9 3 5 1 0 5 3 3 6 6 0 6 8 8

Contact

FLOWMOTION LTD Andy Whittle
Telephone: 07968142418
Email: hello@flow-motion.io

Planning

Planning service
Yes
How the planning service works
Efficient planning is vital to success. To correctly support your processes and integrations, its imperative we conduct knowledge transfer sessions and scope out potential issues with current implementations.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
ServiceNow

Training

Training service provided
Yes
How the training service works
We provide training sessions for your internal teams to ensure that they are utilising the platform to the full extent that it was built for. Collaboration with your service desk teams not only guarantees your ITIL processes are being followed correctly, but also builds a network with our team to better connect communication channels between us and your teams.
Training is tied to specific services
Yes
Services the training service works with
ServiceNow

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Flowmotion will provide a platform capability on top of your day-to-day service desk operations. This includes software patches and upgrades.

Please see the service definition for more details.

Service scope

Service constraints
Platform support is only available remotely. ServiceNow is a cloud software platform. Flowmotion do not support on-premise systems.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response and Resolution times are contracted based on SLA times and ticket priority.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
ServiceNow® contains user preferences, allowing customisation of accessibility settings. The platform has been tested thoroughly to achieve WCAG 2.1 AA. Further development work may require accessibility testing.
Support levels
We offer ServiceNow® platform support. Our service does not cover day-to-day service desk operations.

Flowmotion offers to support your ServiceNow platform, upgrade, and patch software issues.

Levels of support vary depending on the agreed contract, for more details please see the service definition.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

e recognise the importance of protecting the environment for current and future generations. As such, we are dedicated to minimising our ecological footprint by implementing sustainable practices throughout our operations. This includes reducing energy consumption, minimising waste generation, and responsibly managing resources. We offer a bike to work scheme and encourage car share where possible. We hope that as we grow we will begin to actively seek out opportunities to contribute to environmental conservation efforts in our local community and beyond.

Equal opportunity

Diversity and inclusion are fundamental to who we are as a company. We are committed to fostering a diverse workforce that reflects the rich tapestry of our society. We believe that diversity fuels innovation and creativity, and we actively promote equal opportunities for all, regardless of race, ethnicity, gender, sexual orientation, disability, age, or any other characteristic. We strive to create a workplace where everyone has an equal chance to succeed, grow, and contribute to our collective success.

Wellbeing

Our employees are our most valuable asset, and their health and wellbeing are paramount. We prioritise creating a supportive and inclusive work environment where every team member feels valued, respected, and empowered to thrive. We provide resources and support for physical and mental health, including flexible work arrangements, access to wellness programs, and opportunities for professional development. Additionally, we promote a healthy work-life balance to ensure that our team members can excel both professionally and personally. We encourage social events and where possible we fund these.

Pricing

Price
£300.00 to £1,200.00 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@flow-motion.io. Tell them what format you need. It will help if you say what assistive technology you use.