EOLAS MEDICAL LTD

Eolas Medical - AI Internal Knowledge Management for Healthcare

Eolas transforms your health system's knowledge into trusted answers, saving clinicians' time and improving patient care.

Eolas is The AI Answer Engine for Healthcare Teams.

Features

• AI Knowledge Management Platform for Healthcare Teams
• Streamlines access to vital resources.
• Integrate everything your team needs into one place.
• Streamlines content into one place: guidelines, protocols, education, communications, leaflets.
• Automatic content indexing.
• Easy access and reduced administrative effort.
• Users can quickly search and find what they need.
• Answers delivered speedily, in seconds.
• Covers all hospital, primary care, community and mental health departments

Benefits

• Fast and efficient access to information healthcare professionals need.
• Simple to add, index, find and share information.
• Covers guidelines, protocols, education, communications, patient leaflets and medical guidelines.
• Delivers streamlined access to vital departmental resources.
• Built for healthcare and healthcare professionals.
• Powered by effective, transparent AI.
• Monitoring and actionable insights to improve compliance and care delivery.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan@eolasmedical.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

693545033202759

Contact

Ryan Samuels
+447762091179
ryan@eolasmedical.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Adult Social Care
  • Children's Social Care
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There are no service constraints we are aware of.
• System requirements:
  • Smart mobile phone or tablet.
  • Internet connection (Wi-Fi or mobile phone data network)
  • The desktop/laptop version requires a browser.

User support

• Email or online ticketing support: Yes
• Support response times: We provide support Monday to Friday, 9am till 5.30pm (excluding Bank and Public Holidays), via email and telephone.; ; We aim to respond to all emails within 2 hours and all telephone calls immediately.; ; Extended hours, holiday or weekend support may be available if ever required, but an additional charge will likely apply.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support Monday to Friday, 9am till 5.30pm (excluding Bank and Public Holidays), via email and telephone.; ; We aim to respond to all emails within 2 hours and all telephone calls immediately.; ; Extended hours, holiday or weekend support may be available if ever required, but an additional charge will likely apply.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full remote or on-site support can be provided when users onboard. However, the app is built to be highly intuitive, with lots of built in, online help, enabling healthcare professionals to get started and start using and sharing information, without the need for extensive training.
• Service documentation: Yes
• Documentation formats:
  • ODF
  • PDF
• End-of-contract data extraction: The content users put into the Eolas system remains their property and they are free to load this into other systems either at end of contract or during the contract. Indeed, it is highly likely information in Eolas will come from other sources. ; ; Eolas specific content developed by us, remains ours of course. ; ; There is no data as such to move to another application. The content required would simply be loaded into the alternate sources from its creation sources.
• End-of-contract process: The content users put into the Eolas system remains their property and they are free to load this into other systems either at end of contract or during the contract. Indeed, it is highly likely information in Eolas will come from other sources. ; ; Eolas specific content developed by us, remains ours of course. ; ; There is no data as such to move to another application. The content required would simply be loaded into the alternate sources from its creation sources.; ; We have yet to have a contract end, but should we face one, we will support the customers to transition smoothly to an alternate solution.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Eolas is designed to be used on mobile and smart phone/tablet devices. There is also desktop/laptop if this is required. Our app is fully optimised for mobile working.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: No
• Customisation available: Yes
• Description of customisation: Customer can customise the content of Eolas, indeed, that is one of the main features, to reflect the information they need access to.

Scaling

• Independence of resources: Eolas auto scales.; ; The cloud technologies used allows our application to add resources such as additional memory, CPUs to handle large amount of users and high usage demand.; ; The cloud software uses regions to also manage high usage demand, meaning high usage demands in one region will not affect any other regions.; ; In each region multiple copies of the application can be created as user demand increases meaning users can be provisioned and more resources can be dedicated to handle more users.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide information on usage, uptake, which documents or information is accessed the most, and by whom, a full range of audit information features.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data export is not required with this app.
• Data export formats:
  • ODF
  • Other
• Other data export formats: PDF
• Data import formats:
  • ODF
  • Other
• Other data import formats: PDF

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We aim to have our platform available 100% of the time, 24/7. We contract for 99.99%, just in case there is some requirement for maintenance to take place.; ; The nature of our service means that we cannot control the networks that our service may utilise as they are the responsibility of other organisations (eg: Wi-Fi, mobile data networks).
• Approach to resilience: Our datacentre provider provides various approaches to ensure high availability and resilience of our service. Approaches include; ; Automated database replication and self-healing clusters ensures resilience by making identical copies of the primary data storage as secondary storage and self healing helps if the primary database fails then one of multiple secondary databases can be switch to. This ensures little to no downtime.; ; Multi region clusters helps reduce the impact of all users being effected by cloud downtime. If one region goes fails the other regions remain operational for users to uses. If a cloud provider fails for whatever reason our datacentre can switch between multiple cloud providers to ensure high availability and resilience. The datacentres monitoring tools can be used to predict potential future failures and prevent before occurrence.
• Outage reporting: In the unlikely event of an outage to our platform, we communicate the outage to our customers via phone and email, and to all users via a message at the entrance to the solution.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Via multi factor authentication and userid and password.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: We have a full suite of information security policies and processes. We ensure these are followed through contracts, onboarding and induction processes for staff and contractors and through regular refresher updates.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Due to the software nature of our product our team track all internal and external changes requests through our project management tools (e.g. bug tracker, task management). ; ; Any changes made to the software application by the development team are tracked and release notes accompany all updates.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our vulnerability management process includes the following components:; 1) vulnerability scan every year, 2) define remediating action, 3) implement remediating actions, 5) rescan to gauge impact of remediation plan.; ; Once we have identified vulnerabilities, we deploy patches as soon as possible to our services. Whilst this can vary depending on the complexity of the patch, we aim for within a few weeks.; ; We get information about potential threats from vulnerability scans through our cloud provider.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use our Data Centre providers cloud security monitoring tools. ; ; If a compromise is identified, immediate action is taken such as deletion of compromised access keys to stop access to cloud hosted solution, remove resources that are compromised or created as a result of the compromise. ; ; After a compromise is removed regular audits are completed for a short time to reduce the risk of missed compromises.
• Incident management type: Supplier-defined controls
• Incident management approach: User contact the Service desk to log a call and is provided with a reference number and applied a priority.; ; A member of the Service Desk will perform first line troubleshooting and diagnostics, if the first line troubleshooting and diagnostics resolves the issue then it is agreed with the user to close the issue.; ; If first-line action can't revolve the issue, then the issue is communicated to the relevant team(s) for detailed investigation to resolve the issue. Once resolved, in agreement with the user the issue is closed. ; ; However, if the issue cannot be resolved the escalation process begin.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We provide free access for individual healthcare professionals. There is no time limit on this. They have full access to the Eolas app, and core, generic content, but obviously greater benefit is derived from working in a departmental or enterprise model.
• Link to free trial: https://www.eolasmedical.com/contact

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E85db609-f8c1-4707-88eb-3cfd6ec8e071
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ryan@eolasmedical.com. Tell them what format you need. It will help if you say what assistive technology you use.