WYVERN BUSINESS SYSTEMS LIMITED

DSE and Ergonomic Assessment Services

DSE and ergonomic assessment services supporting safe, healthy and productive digital working. Services include remote and on-site assessments, workstation reviews and actionable recommendations, helping public sector organisations meet health and safety obligations, reduce risk and improve employee wellbeing across office, hybrid and home-working environments.

Features

• DSE workstation assessments for office, home and hybrid workers
• Ergonomic risk evaluations to identify posture and equipment risks
• Remote and on-site delivery flexible assessment delivery options
• Individual and group assessments support for single users or teams
• Workstation setup reviews including guidance on equipment supply
• Actionable recommendations with guidance, procurement support and equipment supply
• Digital assessment tools for Cloud-enabled assessment and reporting tools
• Health and safety assessments aligned to DSE regulations
• Follow-up support and ongoing advice after assessment delivery
• Assessment reporting and documentation for employers

Benefits

• Reduces musculoskeletal risk - Identifies and mitigates ergonomic issues
• Supports DSE compliance - Helps meet health and safety obligations
• Improves employee wellbeing - Promotes healthier digital working
• Reduces workplace absence - Helps prevent discomfort-related absence
• Improves productivity - Enables comfortable and effective working
• Reduces delivery time by combining assessment, supply and ongoing support
• Provides audit-ready evidence - Clear records for compliance purposes
• Improves workplace safety - Reduces risk of injury
• Delivers consistent assessments - Standardised assessment approach
• Supports inclusive workplaces - Considers individual ergonomic needs

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@wbs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

693807495714721

Contact

Sylvester Foley
01432 271 233
enquiries@wbs.co.uk

About your service

• Service categories:

  Cloud Support Services

  Quality Assurance and Performance Testing

  Operational readiness testing

  • Accessibility testing

Service scope

• Service constraints: Services are delivered primarily on a remote basis using digital assessment tools, supporting home, hybrid and office-based working. On-site assessments can be provided where required and subject to agreement at call-off. Recommendations are based on information provided by users and observations at the time of assessment. Implementation of recommendations, including equipment provision or workplace changes, may depend on organisational policies, budgets or third-party suppliers and are scoped separately where required.

User support

• Email or online ticketing support: Yes
• Support response times: Wyvern Business Systems provides clear, reliable response times for service-related questions and support requests. Enquiries are prioritised to ensure appropriate handling. ; ; P1 critical issues receive an initial response within 1 hour and resolution within 4 hours. ; P2 high-priority requests are responded to within 4 hours and resolved within 8 hours. ; P3 medium-priority enquiries receive a response within 8 hours, with resolution targeted within 48 hours. ; P4 low-priority queries are responded to within 24 hours, with resolution within 5 days. ; General administrative or commercial enquiries are typically acknowledged within one business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Our Assistive Technology Trainer and Software Specialist has conducted practical accessibility testing on our web chat system to ensure it is usable by individuals who rely on assistive technologies. Testing focused on compatibility, ease of use and accessibility across a range of access needs.; ; Screen reader workflows were tested using Dolphin SuperNova and VoiceOver to confirm that chat elements, including new messages, buttons, input fields and notifications are correctly announced using appropriate ARIA labelling. Keyboard-only navigation was also tested to ensure clear focus indicators and predictable navigation throughout the chat interface.; ; The experience for neurodivergent users was reviewed, with consideration given to layout clarity, message flow and cognitive load, informed by our wider experience delivering assistive technology and study skills support.; ; Voice-control compatibility was validated using Dragon NaturallySpeaking, ensuring the chat can be operated hands-free. Low-vision testing was also undertaken, including assessment of zoom behaviour, text resizing, contrast and content reflow to support users with visual impairments.
• Support levels: Wyvern Business Systems provides tiered support levels designed to scale according to customer needs.; ; Essentials Support provides baseline reactive support, including a UK-based remote service desk during business hours (typically Monday to Friday), incident and service request handling, routine patching and updates and standard reporting.; ; Standard Support offers a more proactive service, including extended support hours where required, proactive monitoring, backup and recovery oversight and regular service reviews. This level is commonly supported by a named Technical Account Manager to provide continuity and service oversight.; ; Premium / Fully Managed Support is designed for organisations requiring higher availability and assurance. This may include priority SLAs, optional out-of-hours support, enhanced monitoring, cloud optimisation activities and strategic service reviews. Customers at this level typically receive a dedicated Technical Account Manager and access to a Cloud Support Engineer.; ; Pricing varies depending on scope, scale and service requirements. Indicative support pricing (where applicable) may range from the following per user/month:; ; £15–£25 for Essentials, ; £25–£45 for Standard,; £45–£75 for Premium support.; ; Optional services such as extended hours, on-site support, enhanced security and specialist accessibility or ergonomic support can be added where required.; ; Final pricing and support arrangements are agreed at call-off.
• AI chatbot: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Pricing

• Discount for educational organisations: Yes

IT operations roles

End user computing engineer

Role level	UK Rate	Offshore Rate
End user computing engineer	£650.00
Senior end user computing engineer	£750.00
Lead end user computing engineer	£850.00
Principal end user computing engineer	£900.00

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISO Quality Services Limited
• ISO/IEC 27001 accreditation date: Tuesday 8 January 2019
• What the ISO/IEC 27001 doesn’t cover: There are no material exclusions relevant to the Cloud Support services offered under this framework. Wyvern’s ISO/IEC 27001 certification applies to the assembly, supply, installation, support and servicing of IT systems, network design and configuration, software development and cloud services. Any activities outside this scope would be explicitly agreed at call-off
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: ISO Quality Services Limited
• ISO 9001 accreditation date: Tuesday 13 November 2018
• What the ISO 9001 doesn’t cover: There are no material exclusions relevant to the Cloud Support services offered under this framework. Wyvern’s ISO 9001 certification applies to the assembly, supply, installation, support and servicing of IT systems, network design and configuration, software development, cloud services and the provision of assistive technology products and training. Any activities outside this scope would be explicitly agreed at call-off.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 96aca483-fba6-4600-b0ed-9ba615582bf5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D1d27efe-7a68-4231-999e-d088ddedd862
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@wbs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.