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Cognizant Worldwide Limited

Cognizant Oracle ERP Cloud Support Services

Cognizant’s team of Oracle consultants ensure customers receive seamless end-to-end support for Oracle ERP Cloud. With our mature processes for improved efficiency, customers are assured of increased flexibility and reduced total cost of ownership. PS: Under planning services, EPM Cloud is a typing error.

Features

  • Application Maintenance for Oracle ERP Cloud
  • Defect Fixes for ERP Cloud
  • Enhancements / Service Requests for ERP Cloud
  • Service Request Management for ERP Cloud
  • Preventive Maintenance for ERP Cloud
  • Problem Management for ERP Cloud
  • Periodic Events Support for ERP Cloud
  • Release Management for ERP Cloud
  • Knowledge Management for ERP Cloud
  • Continuous Improvements for ERP Cloud

Benefits

  • Accelerated Oracle ERP Cloud deployment using Rapid Start implementation methodology
  • Pre-populated templates to guide customers through a recommended setup
  • Pre-built test scripts to improve quality and shorten testing timeframes
  • Playbook day-to-day implementation plan encapsulating learning across 160+ Cloud engagements
  • Pre-built reports to simplify data collection, validate conversion data loads
  • Q&A document to uncover customer needs across ERP Cloud
  • Global Oracle practice of 1000+ Oracle Cloud specialists
  • Four time winner of Oracle Cloud Specialised Partner Award

Pricing

£415 to £1,550 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 9 3 8 7 5 9 8 5 6 3 7 9 2 6

Contact

Cognizant Worldwide Limited Frank Mcdade
Telephone: +44 (0) 7711 588 127
Email: inquiryPSandHealth@cognizant.com

Planning

Planning service
Yes
How the planning service works
CloudMap for Oracle EPM Cloud is an advisory offering that enables companies to effectively plan and accelerate implementation of Oracle EPM Cloud. This solution is founded upon Cognizant's real world experience in successful EPM Cloud implementations and specific modern best practice, Cloud project methodologies gained from 350+ Oracle Cloud projects. The CloudMap EPM methodology incorporates structured workshops with business leaders from EPM functional areas to understand customer requirements and develop a comprehensive view of functional processes and key data/process connection points when migrating to Cloud. Many midmarket and upmarket companies are looking to quickly move to the Cloud, modernise EPM systems, and get out of the data center business. The Cognizant CloudMap solution will allow companies to achieve these goals while avoiding risks and costly implementation projects.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Oracle EPM Cloud

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Oracle Cloud Applications are designed to co-exist with current IT investments, providing a wealth of options for companies migrating to the cloud. Oracle Cloud Applications leverage technologies, such as mobility, social enterprise, cloud computing and powerful analytics, to enable new levels of performance across the enterprise. Cognizant has been an Oracle co-development partner from the beginning of Oracle's cloud program. We have had the benefit of early insight into Oracle’s Cloud Applications, as well as wide ranging implementation experience and are uniquely positioned to help customers successfully deploy the next generation of enterprise solutions in the cloud. Cognizant utilises Oracle’s Rapid Start for EPM Cloud implementations as a way for customers to implement best practice processes and reduce time to value. Rapid Start provides the framework for Cognizant to deliver EPM Cloud in a predictable, accelerated, low cost model that will meet goals and allow users to be productive from day one.
Setup or migration service is for specific cloud services
Yes
List of supported services
Oracle EPM Cloud

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • GBEST
  • CREST
  • Tigerscheme
  • Cyber Scheme
  • Other
Other security testing certifications
Certified Ethical Hacker (CEH)

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
Not Applicable

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
DNV Business Assurance
ISO/IEC 27001 accreditation date
02/07/2021
What the ISO/IEC 27001 doesn’t cover
Certain locations of Cognizant are not in scope of the certification
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
ISO 22301 – Business Continuity Management System

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

OUR SOCIAL VALUE COMMITMENT
We support and deliver across all identified areas of Social Value. We have provided the below as an example for Fighting Climate Change.
Our Social Value typically has two components:
1-Reducing the greenhouse gas emissions of clients’ in house software development/support teams.
2-Training technical teams in ways of working that reduce GHG emissions.
Below is dependent on the size/scope/length of the engagement:
ACTIONS WE WILL UNDERTAKE
• We typically start with a one-day workshop to 1) Define what sustainability is in terms of software development/support. 2) Agree what can be measured, monitored and improved. 3) Produce a comprehensive Social Value Plan outlining our actions.
• We use Cognizant's Carbon Footprint Calculator to measure and report on the IT team’s baseline emissions, using energy as a proxy. This data drives action planning and progress tracking.
• If appropriate, our specialists conduct in-depth assessments of existing services/ways of working and identify areas where environmental impacts can be reduced. This process aligns with the Greenhouse Gas Protocol Product Standard and ISO/IEC 21030 standards for software measurement. We will assess ideas such as 1) cloud migration (eg optimised scalability). 2) Cloud native design (eg microservices and containers). 3) Green software design (eg code that minimises resource usage)
• If appropriate, we host workshops to discuss findings and agree changes in ways-of-working.
SUSTAINABILITY PRINCIPLES
We typically run sprints to test changes and measure improvements. We agree ways to integrate these techniques into business as usual.
EMBEDDING THE PRINCIPLES
We train client’s staff in the new ways of working by a blend of joint working, training sessions, and an on-line Sustainability Guide which will cover best practices for sustainable design, development, and operations. We periodically meet with the client to encourage continuous improvement through a blend of refresh training and challenge.

Pricing

Price
£415 to £1,550 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.