FullProxy Ltd

F5 Distributed Cloud Services (Silverline Web Application Firewall) - Direct / AWS CPPO

F5 Silverline Web Application Firewall is a cloud-based service with 24x7x365 support from highly specialised security experts. It helps organisations protect web applications and data, enabling compliance with industry security standards, such as PCI DSS. Available as a fully managed service or as an express self-service. Utilises Multi Cloud Networking.

Features

• Comprehensive Managed Service App Protection
• Built-In Compliance and Reporting Capabilities
• Comprehensive Attack Protection
• Hybrid Policy Management and Deployment
• Receive Expert Policy Building and Monitoring
• Comprehensive Web Application Firewall Service

Benefits

• Ensure application security and compliance
• Get 24x7x365 expert service
• Deploy flexibly across hybrid environments
• Defend with proven security effectiveness
• Drive operational and cost efficiencies
• Gain attack insights and intelligence

£1 to £2,000,000 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@fullproxy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

693894759276598

Contact

Chris Templeton / Ewan Ferguson
0141 291 5500
g-cloud@fullproxy.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: As a cloud based service there are no system requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response time SLAs are negotiable with the client
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: F5 Security Operations Center experts are available 24x7, offering a 99.999% uptime SLA.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Pre-sales consultancy; Online training; User documentation
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: No user data is retained as part of the service.
• End-of-contract process: Renewal notice issued 90 days prior to contract end date.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service has been optimised for mobile devices.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Configuration; Analysis
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: User Interface customisation; Role Based Access Control

Scaling

• Independence of resources: Unlike other DDoS cloud-scrubbing services that process traffic symmetrically, degrading the user experience with slow page load times or broken links, Silverline DDoS Protection has several asymmetric traffic return mechanisms. These include Layer 2 VPN (L2VPN) technology, allowing high-traffic sites to take advantage of protection without affecting the user experience. Only a fraction of the bandwidth is required to process inbound traffic, ensuring normal delivery of traffic back to your users with the lowest rate of false positives and with maximum performance.

Analytics

• Service usage metrics: Yes
• Metrics types: Attack volume, Clean bandwidth
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: F5 Networks

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Download from the Silverline Portal; API
• Data export formats:
  • CSV
  • Other
• Other data export formats: Syslog
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: F5 Silverline: 99.999% Uptime; F5 SOC Availability: 24x7x365; FullProxy Helpdesk Availability: 9am - 5pm, Monday to Friday (excluding Bank Holidays)
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Role based access control
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International Ltd
• ISO/IEC 27001 accreditation date: 30/11/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: All staff comply with FullProxy's own Information Security Policy

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: F5 Networks can provide documentation on their configuration and change management approach on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: F5 Networks can provide documentation on their vulnerability management approach on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: F5 Networks can provide documentation on their proactive monitoring approach on request.
• Incident management type: Supplier-defined controls
• Incident management approach: F5 Networks can provide documentation on their incident management approach on request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  FullProxy position can be provided upon request
• Covid-19 recovery:

  Covid-19 recovery

  FullProxy position can be provided upon request
• Tackling economic inequality:

  Tackling economic inequality

  FullProxy position can be provided upon request
• Equal opportunity:

  Equal opportunity

  FullProxy position can be provided upon request
• Wellbeing:

  Wellbeing

  FullProxy position can be provided upon request

Pricing

• Price: £1 to £2,000,000 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full featured, time limited trial license

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@fullproxy.com. Tell them what format you need. It will help if you say what assistive technology you use.