CARBON60 LIMITED
Defence Cloud Support Services
Carbon60 support the Digital Strategy for Defence, through comprehensive end-to-end engineering, project management, service design and delivery to industry standards and cloud-based architecture in Maritime, Air and Land environments. Our technical teams help customers develop, deliver, and manage cloud-based ICT solutions, hosted on MOD premises.
Features
- Experienced MOD partner; fully aware/aligned with MOD strategy.
- Extensive knowledge of C5ISR cloud support requirements.
- Tailored support: 1st/2nd/3rd line engineers, SIEM and Integration specialists
- Service management to industry standards including ITIL and COBIT
- Solutions architecture, service design and ongoing Continuous Service Improvement
- Client onboarding service offered from inception to completio
- Transition specialists support customer onboarding into cloud hosted environment
- End-to-end management throughout Design, Transition and Ongoing Service Delivery
- JSP604 compliant Secure by Design solutions – c/o industry experts
- Experienced at O to TS level
Benefits
- Experience. FSC organisation, technical support all fully SC/DV cleared.
- Cyber Essentials Plus supplier, 35+ years’ experience in Government/Defence/commercial environments.
- Breadth. Providing multi-domain support across MOD Maritime/Air/Land Commands and OGD’s
- Operational Knowledge. Extensive MOD fixed/deployable C5ISR experience
- Requirements Based. Developing systems and solutions IAW Information Exchange Requirements
- Innovative. Managing service transition mitigating risks/issues, using Agile methodologies
- Assurance. Consulting/Assurance services protect Client’s Cloud-based business model
- Secure by Design. Security Assurance Coordinators, Information Security, Health Checks
- Worldwide. UK/overseas coverage – technical experts CONDO accredited
- Flexible. Project, service, or performance-based delivery models
Pricing
£300 to £1,500 a unit a day
Service documents
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Framework
G-Cloud 14
Service ID
6 9 3 9 2 8 9 9 8 0 1 4 2 4 3
Contact
CARBON60 LIMITED
Jenny Underhill
Telephone: 07788717916
Email: bids@carbon60global.com
Planning
- Planning service
- Yes
- How the planning service works
-
Carbon60 will work with the client to identify from their business case exactly what requirements they have, the skills and experience currently available, and what services they are intending to provide. Full Software as a Service (SaaS) model, using their own bespoke software, Full Platform as a Service (PaaS) using available online tools and components or a toolkit PaaS using standard parts to provide non-standard processes in a managed environment.
Carbon60 will help the client to identify the best and most cost effective option for supporting this service be it through the clients own hardware or the use of Infrastructure as a Service (IaaS) on a pay as you go basis. We will also help the client to identify the scope of their market and the appropriate deployment model they require. Public cloud, Community cloud, Private cloud or Hybrid cloud.
With these requirements defined Carbon60 will assist the client in creating an Implementation plan using one of the standard methodologies, such as Agile, Scrum or Prince 2, dependent on the client’s requirements, resources, familiarity and preference. This plan will include costs, documentation, data migration, customisation, integration with other systems and schedules for training. - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Platform as a Service (PaaS)
- Infrastructure as a Service (IaaS)
- Software as a Service (SaaS)
- Virtual Data Centre (VDC)
Training
- Training service provided
- Yes
- How the training service works
- Carbon60 offers support to develop and deliver training requirements to support this cloud-based service. We carry out industry standard training needs analysis to develop the most cost effective training to bridge the gap between clients existing knowledge and that required to effectively exploit new systems. We provide qualified and experienced staff to deliver user training and provide ongoing support to ensure that clients can operate new systems effectively and independently. Training packages are designed specifically for the system and the client’s needs and can be delivered by state of the art on-line training, residential multi-day packages or by experts onsite at the client’s premises.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Carbon60 will work with the client to identify their requirements by conducting a co-ordinated business analysis to produce a business model. It will also consider business continuity and disaster recovery scenarios, such as cloud service disruption or cancellation. This model will then be used to carry out an initial threat and risk assessment for the client.
The business model and risk assessment provide a basis for determining mandatory and desirable requirements using a standard practice description, such as the IT Infrastructure Library (ITIL).The business case is then written, capturing business needs, how cloud computing will meet this need and how it aligns with the clients requirements. Ensuring they have a clear and detailed definition for the contractual terms they require.
Carbon60 will support the client in the preparation of an exit strategy to document contingency plans to migrate records securely to another solution should circumstances require, whilst maintaining full business continuity.
Carbon60 will aid the client in the creation of a project and team to manage both the activities needed in house and those needed to support on-going operations. This would also include the identification of any additional skills and training requirements for their staff and assistance in it's provision. - Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Software as a Service (SaaS)
- Platform as a Service (PaaS)
- Infrastructure as a Service (IaaS)
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
As an ISO9001 accredited company Carbon60 has an in-depth knowledge and understanding of Quality Assurance (QA). We will work directly with the client, either through their own Quality management team or assist them in the implementation of a Quality Management system (QMS).
We would recommend a QA structure based on the Plan-Do-Check-Act (PDCA) cycle as this allows for improvement of the service and the QMS.
Carbon60 works directly with our clients to understand their performance testing requirements. This includes identifying what resources and capability they already have and what additional resources they might require, or information on the use of cloud based services for testing. We will provide the client with advice on the most cost effective and efficient process for carrying out performance testing.
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Certified security testers
- Yes
- Security testing certifications
-
- GBEST
- CHECK
- CREST
- Tigerscheme
- Cyber Scheme
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by a third-party organisation
- How the support service works
- Cloud Strategy guidance, Programme/Project Management and Assurance, Procurement Support, Risk Management, Design/Development through to Service Management and Technical Support.
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Email, Phone, Onsite
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- N/A
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BM Trada
- ISO/IEC 27001 accreditation date
- 12/05/2021
- What the ISO/IEC 27001 doesn’t cover
- Services hosted in or provided from Impellam offices and data centres outside of the UK are specifically excluded from the scope.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- Facilities Security Clearance (FSC)
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
Fighting climate change
We’re committed to achieving Net Zero by 2050 and will set UK-wide targets through a public commitment to the Science Based Targets initiative by year end 2024. Our decarbonisation targets will eliminate Scopes 1 & 2 emissions from UK operations by 2030. Our annual Carbon Reduction Plan captures our achievements and makes our commitments public.
Being open and transparent about our carbon footprint, and sharing our journey to Net Zero, is key to building and retaining the trust of our staff, customers, suppliers, communities, and investors.
Our other environmental protection initiatives we will adopt in our G-Cloud service provision include:
1) Travel. We promote online meetings rather than travel.
2) ICT. Prioritise re-use or energy efficient and ethically sourced purchases.
3) Utilities. We only purchase electricity generated by renewable energy.
4) Paper consumption / consumables e.g., recycled, recyclable, double sided, black and white printing.
5) Waste disposal of electronic devices in line with the Waste Electric and Electronic Equipment (WEEE) Regulations 2013.
We will capture and monitor data, quantify, analyse, measure against targets, and report the impact of our initiatives, seeking feedback from staff, Authority, and stakeholders on how well we have performed and what actions are required.Tackling economic inequality
Our initiatives vary from financial investments in local communities, appointment of local Small Medium Enterprises (SME) on larger more complex contracts and supporting career progression leading to greater earning potential.
Working hand in glove with our diversity initiatives, we will assess the following for every G-Cloud call-off to achieve equity in employment/skills/pay:
1) Prioritise local job applicants from deprived areas where possible.
2) Promote high-earning careers in STEM subjects through schools’ outreach, addressing the digital skills gap.
3) Provide CV/Interview workshops for unemployed/underemployed to help secure work.
4) Fund and manage training and apprenticeships for our workforce.
5) Provide our people with the platforms, confidence, and reassurance to be treated equitably in regards pay and promotion.
6) Prioritise purchases from SMEs/subcontractors based locally to site.
7) Prompt Payment <30 days (typically faster) to support our supply chain.
We will capture and monitor data, quantify, analyse, measure against targets, and report the impact of our initiatives, seeking feedback from staff, Authority, and stakeholders on how well we have performed and what actions are required.Equal opportunity
Our objective is to address equality of opportunity challenges, understand and deliver best practice through positive action, flexibility, adaptation, and support mechanisms. For each call-off we will design a social value proposition that leverages our focus on:
1) Supporting ex-military personnel find work
2) Supporting disability accessibility initiatives
3) Flexible/remote working arrangements to match all lifestyles and backgrounds
4) Training our people regarding equality / equity / unconscious bias
5) Targeting diverse recruits through specialist tools aimed at service leavers, women and trainees.
Our successes with the MOD are underpinned by our targeted hiring of ex-military personnel which remains core to our recruitment strategy. Our apprenticeship schemes complement this through upskilling a workforce with the corporate and digital skills needed by our customers.
To further diversify and complement our ex-services workforce, we work with PETA training providers, to access local communities, students, and graduates for recruitment through colleges with a target of 25% of new apprentices from groups underrepresented in the workforce.
To further enhance the future talent pipeline, our schools’ outreach initiatives promote STEM learning as a path towards high-earning careers, addressing the digital skills gap.
We will capture and monitor data, quantify, analyse, measure against targets, and report the impact of our initiatives, seeking feedback from staff, Authority, and stakeholders on how well we have performed and what actions are required.
Pricing
- Price
- £300 to £1,500 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at bids@carbon60global.com.
Tell them what format you need. It will help if you say what assistive technology you use.