CareFor

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud
Service constraints: CareFor Scheduling Cloud software is web-based, so it can be accessed from any suitable browser enabled device, Chrome preferred, with an internet connection. The Carer mobile app operates on current supported versions of Android and iOS mobile devices (smartphones), recommended minimum mobile data allowance 1GB per mobile device/line p.m.
System requirements: CareFor Desktop/Family Portal: via secure internet browser login.

CareFor Desktop/Family Portal: Chrome, Microsoft Edge and Safari. Chrome preferred.

CareFor Desktop/Family Portal: Desktop/laptops required for UI access.

CareFor Carer app: requires current Android & iOS versions.

CareFor Carer app: distributed via Play Store and AppStore.

Evidenced visit times/locations with CareFor Carer app use GPS.

User support

Email or online ticketing support: Email or online ticketing
Support response times: Issues raised by email: C4 Ulysses use best endeavours to determine (during Working Hours, i.e. Mon-Fri 9am - 5:00pm excluding public holidays in England, unless stated otherwise below) whether an issue affects protected functionality and into which priority category an issue raised falls. Priority categories:
Critical (reported 24 x 7)
High
Medium/Normal
Low
Target acknowledgement (email): 30 minutes.
Issue target response and fix times:
Critical: 2 hours response, 4 hours fix (24 x 7 clock)
High: 4 hours response, 2 working days fix
Normal: 8 hours response, 7 working days fix
Low: 3 working days response, future release fix
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: Web chat
Web chat support availability: 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard: None or don’t know
How the web chat support is accessible: Online web chat is accessible from within CareFor Scheduling Cloud software. The facility is provided by 3rd party web chat provider Intercom.
Web chat accessibility testing: None to date.
Onsite support: Yes, at extra cost
Support levels: CareFor Support Service operates 24 x 7 x 365 days p.a. for Critical (Cloud software service down, not due to customer specific localised issues affecting a customer such as failure of customer devices, mobile coverage, or local internet access etc.) issues, and during office hours (9:00 a.m. – 5:00 p.m., Monday to Friday excluding English public holidays) for all issues.

The Support Service is the first point of contact for all Customer enquiries and service-related issues receives support requests via email to our support portal, 24 x 7 x 365, or by phone or web chat during office hours. Support calls/emails/messages are logged, processed and followed up by our Support Service Staff for the prices quoted.

CareFor Support Service also provides general advice and guidance on Service use, incident knowledge, workarounds and next release information.

Client management:

During implementation, CareFor’s Project Manager is responsible with escalation to the designated CareFor Account Manager for the customer, and then C4 Ulysses's Managing Director if/when applicable.

Post implementation, CareFor's designated Account Manager and Contract Manager for the customer are responsible for BAU liaison and Contract and Performance reviews respectively, with escalation to C4 Ulysses's Managing Director if/when applicable.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: We provide business process consultancy to aid customers define the most appropriate changes to their business process to obtain maximum benefit from our Cloud Software. Upon implementation CareFor Scheduling and Mobile Cloud software will then reflect their new business process requirements and workflow. We then provide contextual online training, and user documentation, plus support via a designated project management, and Support Service.
Service documentation: Yes
Documentation formats: PDF
End-of-contract data extraction: C4 Ulysses will assist with the migration of data at the end of the contract, in a .SQL backup file format for CareFor, with the following quite straightforward process which is our standard approach in this regard:

1. The customer provides written contract termination notice to: accounts@mas-group.co.uk
2. The customer will receive a written notification reply letting you know we have received the request. Our reply will include the end date.
3. The customer will be provided instruction on how to receive your data. The data comes in the form of a .SQL database backup file.
4. The customer is obligated to configure the CareFor interface with their SFTP server, and once in place the customer will receive the .SQL file automatically via SFTP. C4 Ulysses can show the customer's IT Team how to do this.
5. We delete the customer data in our hosting after the customer has confirmed satisfactory receipt, onboarding to the new system and sufficient UAT.

We typically include an allowance for Project Management and Technical Services in our pricing response to oversee the exit process at the end of the contract.
End-of-contract process: We normally include sufficient chargeable time in each contract for our designated project manager (exit) to prepare and agree the exit plan with the customer, then manage the exit (supplier side) and for our technical services team to offboard the customer's data, preparing the .SQL backup file, prior to deleting the customer's data in accordance with the following quite straightforward process which is our standard approach in this regard:

1. The customer provides written contract termination notice to: accounts@mas-group.co.uk
2. The customer will receive a written notification reply letting you know we have received the request. Our reply will include the end date.
3. The customer will be provided instruction on how to receive your data. The data comes in the form of a .SQL database backup file.
4. The customer is obligated to configure the CareFor interface with their SFTP server, and once in place the customer will receive the .SQL file automatically via SFTP. C4 Ulysses can show the customer's IT Team how to do this.
5. We delete the customer data in our hosting after the customer has confirmed satisfactory receipt, onboarding to the new system and sufficient UAT.

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Chrome

Safari
Application to install: No
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: The services are fully integrated, real time and complementary.
Scheduling is performed in CareFor Scheduling Cloud software, accessed by internet browser, rosters created, eForms customised and assigned to visits, then sent automatically via the CareFor app so care workers can see their own rota, visit and task details etc., log their visit time and attendance by checking in/out, record feedback/visit notes and complete eForms (all as applicable). The visit times, and data including eForms, once logged/recorded automatically updates the planned roster in the scheduling service with actual visit times and data for onward processing and care plan reviews.
Service interface: Yes
User support accessibility: None or don’t know
Description of service interface: CareFor Scheduling system (Desktop)/Family Portal:
Browser based: instant access to the main functional areas of the CareFor service via a vertical tool bar, multiple browser tabs can be kept open. Data entry/review is via configurable, auto verifying fields for data type at the point of saving if not before. Extensive use made of colours, graphic charts, fly by/hover over tips.
Carer app:
Native app-based: Care workers view their rota, visit, task details (including medication tasks) etc., log their visit times (using GPS), record feedback/visit notes/observations/carer concerns, including service user comments (all as applicable).
Supports online/offline working.
Accessibility standards: None or don’t know
Description of accessibility: The CareFor Scheduling system is cloud based, accessed via Safari and standard Chromium-based browsers, Chrome preferred, and is designed to support standard browser-compatible accessibility tools.

The CareFor Carer Mobile app is supported on current supported versions of Android and iOS, and hence support the standard accessibility tools on each of these platforms respectively.
Accessibility testing: We have not, as yet, done any assistive technology testing with CareFor Scheduling Cloud software.

If the Customer has specific accessibility requirements we would be pleased to review and advise on the support status. Bespoke accessibility requirements would need to be specified and done under a change request, which may be chargeable.
API: Yes
What users can and can't do using the API: CareFor Scheduling Cloud software solution will conform to the standards typically set out in the API documentation as provided by the 3rd party system under contract requirements for IT solutions provided to local government (typically to encompass systems such as: Liquid Logic LAS, Servelec Mosaic, ContrOCC and the Customer’s HR and Finance systems, e.g. Oracle Cloud Fusion and Finance, Agresso etc.). Web services will conform to local authority encryption standards and use API keys where appropriate. We also utilise CSV file exchange where appropriate and secure file transfer. All measures to conform to programming standards are adhered to.

Whilst we typically integrate with 3rd party systems via CSV flat file imports/exports as required, we would be pleased to utilise other integration methods where appropriate. We would expect to work with the customer's analysts to develop a complete configuration blueprint that describes how the Solution needs to be configured to deliver the full functionality.

Our consultants would work with the customer's and/or 3rd party system analysts using configuration tools supplied as part of the Solution to build the desired configuration into the base Solution, and to test completeness and accuracy. Typically, this work is scoped and priced within the contract value.
API documentation: Yes
API documentation formats: PDF

Other
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: 1. Customers can define naming conventions for client and staff. Client, service user, customer. Staff, carer, support worker etc. This is usually done during the initial database setup.
2. Customer system administrators can upload their logo, and configure a range of behaviour via the CareFor Scheduling system settings.
3. Customer system administrators can utilise the CareFor Scheduling system Access Matrix to configure and tailor access levels and permissions.

Scaling

Independence of resources: Our CareFor Scheduling Cloud Software solution is based on a SQL database architecture and fully scalable e.g. so that there are no issues as the customer/or customers add new users. In addition for major customers we deploy dedicated virtual server and database resource.

Analytics

Service usage metrics: Yes
Metrics types: Generally we would include the provision of the following service metrics and a review online with the customer on a quarterly basis:
1. Service availability levels.
2. Number of Customer-reported incidents at each priority level and fix times.
3. Number of supplier self-notified incidents at each priority level and fix times.
4. Any issues/support/breaches of the SLA.
5. Downtime periods.
6. Service availability figures and other relevant information to be provided to the Customer 5 days in advance of each meeting.
Reporting types: Real-time dashboards

Regular reports

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: None

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)
User control over data storage and processing locations: No
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: Less than once a year
Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media

Other
Other data at rest protection approach: C4 Ulysses utilise the cloud hosting services of Rackspace Ltd to host our CareFor Scheduling Cloud Software system at their London 3 data centre. Rackspace hosting datacentre is located at:

RACKSPACE LIMITED
Unit 5 8 Millington Road, Hyde Park Hayes, Hayes, Middlesex, UB3 4AZ

Rackspace maintains the following certifications for our hosted infrastructure. Rackspace have been assessed and hold validation for the following compliance frameworks:
• ISO 27001
• SSAE 16 and ISAE 3402 (Previously SAS 70 Type II)
• PCI DSS
• Safe Harbor (export.gov)
• Cyber Essentials Plus
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach: CareFor Scheduling Cloud software includes the following selection of standard reports (typically exported in Excel, PDF or CSV format):
Check in/out positions
Client/Staff Data Extract
Client Map
Client/Staff Notes Report
Planned v actual
Training Matrix
Regular Care Hours
Upcoming Care Reviews
Medication Administration

CareFor Scheduling Cloud software includes:
Customers facility to configure regular (e.g. daily) delivery of .SQL backup copies of the customer's CareFor data and sent via SFTP to the customer's network
Plus the cost options of:
MyDBR licence (any of the data held in CareFor could be reported upon and/or extracted by the customer)
Custom reports
Data export formats: CSV

Other
Other data export formats: Excel

PDF

SQL
Data import formats: CSV

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)

Other
Other protection between networks: Web services will conform to local authority encryption standards and use API keys where appropriate. We also utilise CSV file exchange where appropriate and secure file transfer.

We utilise federated authentication, MFA, Server certificates, Service accounts with complex 32 character passwords, 256-bit or higher encryption at rest within the service.
Data protection within supplier network: TLS (version 1.2 or above)

Other
Other protection within supplier network: We utilise federated authentication, MFA, Server certificates, Service accounts with complex 32 character passwords, 256-bit or higher encryption at rest within the service. In addition, C4 Ulysses utilise the cloud hosting services of Rackspace Ltd to host our CareFor Scheduling Cloud Software system at their London 3 data centre.

Rackspace maintains the following certifications for our hosted infrastructure. Rackspace have been assessed and hold validation for the following compliance frameworks:
• ISO 27001
• SSAE 16 and ISAE 3402 (Previously SAS 70 Type II)
• PCI DSS
• Safe Harbor (export.gov)
• Cyber Essentials Plus

Availability and resilience

Guaranteed availability: We propose a Service Level Agreement, which includes the Target Service Availability of 99.85% for our hosted services in any given 12-calendar month period, 24 hours per day, 7 days a week, 365 days per annum, planned maintenance periods excepted.
Approach to resilience: CareFor Scheduling Cloud software is hosted in resilient infrastructure with no single point of failure, so recovery from a localised system or hardware failure would typically take minutes/seconds as a result of the auto-failover architecture that is in place.

The CareFor Cloud software solution is a fully resilient hosted solution, with offline capable mobile apps that retain and cache rota and visit data even while offline.

Technical infrastructure and viability: C4 Ulysses utilise the cloud hosting services of Rackspace Ltd to host our CareFor Scheduling Cloud Software system at their London 3 data centre. Rackspace perform full backups once per day and incremental backups hourly. Backups are held on resilient infrastructure at Rackspace, RACKSPACE LIMITED Unit 5 8 Millington Road, Hyde Park Hayes, Hayes, Middlesex, UB3 4AZ

In addition, as a professional datacentre hosted services supplier Rackspace employ the following environmental controls:
Dual power paths into facilities
Uninterruptable Power Supplies (minimum N+1)
Diesel Generators (minimum N+1)
Service agreements with fuel suppliers in place
HVAC (minimum N+1)
VESDA / Fire Suppression
Flood detection
Continuous facility monitoring

CareLineLive Group also operate our own Business Continuity Plan, to maintain support to customers in the event of a threat to normal operations.
Outage reporting: Via the CareFor Uptime robot (https://status.care-for-it.com/).

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password

Other
Other user authentication: All user access is secure via username and password. Our standard password rules are that each password must have a minimum of 8 characters, 1 lower case, 1 capital letter, and 1 number. We have provided single sign-on via SAML integration with our identity service (the method by which we control all usernames/password), and we have implemented Azure AD (now Microsoft Entra ID) integration with a local authority, and this, or integration via Google, could be in scope. We also offer the ability for full 2FA whereby a 1-time code is emailed to the user when doing a password reset.
Access restrictions in management interfaces and support channels: Access to accounting and operations software is controlled by means of logins and passwords. These are given only to users who need to work with the respective packages, and their level of access is controlled by permissions allocated to the various login identities. Access to network objects is limited by individual logins that are authorised on the basis of operational requirements. User access rights are decided and/or approved by the Managing Director. Application user rights are decided by the Managing Director.
Department heads have the authentication controls to administer access to systems they are responsible for.
Access restriction testing frequency: At least once a year
Management access authentication: Username or password

Other
Description of management access authentication: Department heads have the authentication controls to administer access to systems they are responsible for. Also equipment is whitelisted on the company network.

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users have access to real-time audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: Yes
Who accredited the ISO/IEC 27001: QMS International
ISO/IEC 27001 accreditation date: 3rd January 2024 (C4 Ulysses Ltd was incorporated into MAS Group ISO 27001 & 9001 certifications).
What the ISO/IEC 27001 doesn’t cover: All recommendations identified during our most recent ISO 27001 2013 audit have been implemented. We also perform quality monitoring via our ISO 9001 certification.
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: Yes
Other security certifications: Yes
Any other security certifications: SSAE 16 and ISAE 3402 (Previously SAS 70 Type II)

Safe Harbor (export.gov)

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001

Other
Other security governance standards: C4 Ulysses utilise the cloud hosting services of Rackspace Ltd to host our CareFor Scheduling system at their London 3 data centre. Rackspace have been assessed and hold validation for the following compliance frameworks:
ISO 27001
SSAE 16 and ISAE 3402
PCI DSS
Safe Harbor (export.gov)
Cyber Essentials Plus
Information security policies and processes: CareLineLive Group (/MAS Technicae Group (International) Ltd ) operates an IMS that has gained ISO 9001:2015 and ISO 27001:2013 certifications, including aspects specific to its Scope of Certification. CareLineLive Group aims to provide defect-free products and services to its customers on time and within budget, and is committed to operating its business responsibly in fulfilment of its compliance obligations. It is the Organisation’s declared policy to operate with and to maintain good relations with relevant regulatory bodies. CareLineLive Group has prepared and published an Information Security Policy and a suite of information security aspect-specific IS policies, held as part of the IMS, that should be used in conjunction with this overall IMS Policy. Top management is committed to:
• Develop and improve the IMS
• Continually improve the effectiveness and performance of the Integrated Management System
• The enhancement of customer satisfaction.
All personnel understand the requirements of this IMS Policy and comply with the contents of the IMS. The Organisation constantly monitors its performance and implements improvements when appropriate.
The CareLineLive Group follow, maintain and uphold ISO 27001, and ISO 9001 information security policies and processes and are registered with the UK ICO.

Operational security

Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach: Managing changes covers requirement gathering, specification, coding, testing and release management with respect to the live CareFor environment.
We adhere to a strict change control process, documented in the CareLineLive Group ISO Secure Systems & Development Aspects Policy. Any change requests will be carefully considered, documented in a requirements specification documentation that has to be agreed and signed off by all stakeholders prior to resources being assigned.
Major changes: applied during planned maintenance window in consultation and with agreement of the customer typically during low traffic periods. Minor changes: applied during normal hours of business at C4 Ulysses discretion.
Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach: Appropriate patching controls ensure technical vulnerabilities are managed effectively: adherence to the Malware and Vulnerability Aspects Policy and Directive.
Controls (Anti-Virus software, hardware/software firewalls, Internet web traffic): scanned for malware, potential phishing threats are used to detect threats. Threats risk assessed, appropriate action determined by the ISMS committee, recorded in the risk register, risks mitigated depending on severity/impact.
Issues deemed critical: target resolution within two business days or as soon as possible.
Anti-Virus software, hardware/software firewalls, Internet web traffic scanned for malware, and potential phishing threats: Logs are checked regularly, any significant reports escalated to the ISMS Committee and investigated.
Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach: CareLineLive Group perform protective monitoring in accordance with our ISO policies and procedures, (clause A.12.4 refers) overview:
A12.4.1 Event logging: Event logs that record user activities, exceptions and information security events to be generated and retained for an agreed period to assist in monitoring access control and as evidence in potential information security investigations.
A.12.4.2 Protection of log information: Event logs and the systems and services used to generate them to be protected against unauthorised access or modification.
A.12.4.3 Administrator and operator logs: System administrator and operator activities to be recorded, with the logs protected and subject to review.
Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach: Incident reporting uses our ISO9001 logging process which identifies the problem, possible source, etc. A threat assessment is done to determine what impact is likely and then escalated as required. All incidents are then reported on the ISO27001 logs which will be shared with the Customer. We report routinely once a month but if there is a serious incident such as a GDPR breach then this is reported and acted upon without delay in order to minimise or mitigate any damage. Where needed we will also report to the ICO and other bodies as required.

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: Yes
Connected networks: Other
Other public sector networks: Hampshire CC, Azure AD

Milton Keynes Council, ContrOCC, Azure AD

Bristol City Council, Azure AD

Social Value

Tackling economic inequality
Equal opportunity
Wellbeing

Tackling economic inequality

CareLineLive Group Social Value Policy:

At CareLineLive Group we create infrastructure, support local communities and enable growth to deliver community benefits and additional social value. We assist our customers to maximise social, economic and environmental wellbeing of local communities in accordance with The Public Services (Social Value) Act 2021, The Procurement Reform (Scotland) Act 2014 and the Wellbeing of Future Generations (Wales) Act 2015.

This policy is supported by our sustainability strategy, 'Our Sustainability Policy', and delivered through our community investment targets on an annual basis.

Through collaboration with our customers and suppliers we are committed to:

Employment & Skills
Enabling local people to obtain skills needed to access employment – working with local technical colleges to offer apprenticeship.
Providing our employees with new skills for the future, access to ongoing training
Creating employment opportunities within the community
Removing barriers to employment within the IT industry
Offering employment to those who have served in the armed forces
Local Business & Economy
Procuring goods and services locally wherever possible
Supporting small and micro businesses, social enterprises and minority owned businesses to improve capability and grow sustainably

Community Engagement
Carrying out activities that deliver benefits to local communities
Supporting local community-based charities that support employment opportunities and environmental regeneration to meet local needs.
Working with education and training providers to offer educational support and work experience opportunities
Supporting our team to live healthier lives
Environment:
Using resources efficiently to reduce waste and maximise value – wherever possible being a paperless company
Reducing our impact on the environment but recycling and being mindful of resources used within our work environment
Promoting sustainable and ethical procurement

Governance, Measurement & Reporting
We maintain clear records on how we deliver this policy

We communicate this policy to all our employees, supply chain and review it annually.

Equal opportunity

CareLineLive Group Social Value Policy:

At CareLineLive Group we create infrastructure, support local communities and enable growth to deliver community benefits and additional social value. We assist our customers to maximise social, economic and environmental wellbeing of local communities in accordance with The Public Services (Social Value) Act 2021, The Procurement Reform (Scotland) Act 2014 and the Wellbeing of Future Generations (Wales) Act 2015.

This policy is supported by our sustainability strategy, 'Our Sustainability Policy', and delivered through our community investment targets on an annual basis.

Through collaboration with our customers and suppliers we are committed to:

Employment & Skills
Enabling local people to obtain skills needed to access employment – working with local technical colleges to offer apprenticeship.
Providing our employees with new skills for the future, access to ongoing training
Creating employment opportunities within the community
Removing barriers to employment within the IT industry
Offering employment to those who have served in the armed forces
Local Business & Economy
Procuring goods and services locally wherever possible
Supporting small and micro businesses, social enterprises and minority owned businesses to improve capability and grow sustainably

Community Engagement
Carrying out activities that deliver benefits to local communities
Supporting local community-based charities that support employment opportunities and environmental regeneration to meet local needs.
Working with education and training providers to offer educational support and work experience opportunities
Supporting our team to live healthier lives
Environment:
Using resources efficiently to reduce waste and maximise value – wherever possible being a paperless company
Reducing our impact on the environment but recycling and being mindful of resources used within our work environment
Promoting sustainable and ethical procurement

Governance, Measurement & Reporting
We maintain clear records on how we deliver this policy

We communicate this policy to all our employees, supply chain and review it annually.

Wellbeing

CareLineLive Group Social Value Policy:

At CareLineLive Group we create infrastructure, support local communities and enable growth to deliver community benefits and additional social value. We assist our customers to maximise social, economic and environmental wellbeing of local communities in accordance with The Public Services (Social Value) Act 2021, The Procurement Reform (Scotland) Act 2014 and the Wellbeing of Future Generations (Wales) Act 2015.

This policy is supported by our sustainability strategy, 'Our Sustainability Policy', and delivered through our community investment targets on an annual basis.

Through collaboration with our customers and suppliers we are committed to:

Employment & Skills
Enabling local people to obtain skills needed to access employment – working with local technical colleges to offer apprenticeship.
Providing our employees with new skills for the future, access to ongoing training
Creating employment opportunities within the community
Removing barriers to employment within the IT industry
Offering employment to those who have served in the armed forces
Local Business & Economy
Procuring goods and services locally wherever possible
Supporting small and micro businesses, social enterprises and minority owned businesses to improve capability and grow sustainably

Community Engagement
Carrying out activities that deliver benefits to local communities
Supporting local community-based charities that support employment opportunities and environmental regeneration to meet local needs.
Working with education and training providers to offer educational support and work experience opportunities
Supporting our team to live healthier lives
Environment:
Using resources efficiently to reduce waste and maximise value – wherever possible being a paperless company
Reducing our impact on the environment but recycling and being mindful of resources used within our work environment
Promoting sustainable and ethical procurement

Governance, Measurement & Reporting
We maintain clear records on how we deliver this policy

We communicate this policy to all our employees, supply chain and review it annually.

Pricing

Price: £3.15 to £47.25 a user a month
Discount for educational organisations: No
Free trial available: Yes
Description of free trial: Including access to a full version of CareFor Cloud software, CareFor Family Portal, and CareFor Carer app. Not included: professional services, customisations, integrations with third party systems, and bespoke development. Time limited: by prior agreement. Part chargeable pilot schemes also available (automatically ongoing if proven).
Link to free trial: On request

Features

Benefits

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Pricing

Service documents

Cookies on Digital Marketplace

CareFor

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents