Arcus Global Limited

Arcus Cloud Solution Brokerage and Implementation

Arcus can broker and supply services from a wide range of Cloud service providers operating across the infrastructure, software, platform, storage and desktop as a service spectrum. We will identify, negotiate and contract on your behalf, allowing you to procure any Cloud solution via the G-Cloud framework.

Features

• Widest possible range of SaaS solutions, procured via G-Cloud
• Highly skilled, experienced team with deep and wide knowledge
• Transparent Costs
• Official and Official Sensitive solutions design & delivery experience.
• Focus on delivering solutions to meet our customers’ needs.
• We track SLAs and have been attaining targets consistently
• We have Security Cleared team members
• We have experience of delivering Salesforce environments in government
• Qualified Solutions Architects, Security Specialists, Developers and SysOps staff.
• Our Architects hold Professional Salesforce certificates

Benefits

• You always know where you stand/there are no surprises
• Ensures that your SaaS costs remain predictable whatever happens
• Confidence the best, most optimal solution is designed
• Best practice, tested and assured solutions are deployed.
• Our code is easier to maintain and support
• Assurance and compliance for government specific requirements
• We take away the hassle of contracting

£650 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@arcusglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

693961069664084

Contact

Paul Langridge
+44 (0)1223 911841
gcloud@arcusglobal.com

Planning

• Planning service: Yes
• How the planning service works: We provide a range of planning services including:; - Discovery and business analysis services to help buyers understand the problems they are trying to solve and to investigate and advise on how cloud services might help address these problems. ; - Service and solution design to suggest how buyers may best solves these problems using cloud services, so they can engage with the market to do so.; - Technical architecture services to ensure that any planned solution is robust, scalable and secure.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Arcus services and the broader Salesforce Platform

Training

• Training service provided: Yes
• How the training service works: We provide training for both end users and system administrators of the cloud services we provide, and for both end users and system administrators on the wider salesforce platform.
• Training is tied to specific services: Yes
• Services the training service works with: All services provided by Arcus Global

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide a range of services to help buyers migrate onto Arcus products and the broader Salesforce platform including; - Environment spin up and base configuration; - ETL service to add migration of data to the cloud system; - Business and application consultancy to ensure buyers make best use of the services they have procured; - Training services to ensure the buyer can use the services they have procured
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Arcus services and the broader Salesforce Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide support to users and administrators of the cloud services we provide via web, email and telephone channels.

Service scope

• Service constraints: Salesforce.com implements a release schedule of 3 major versions per-year, this is done outside of business hours and with minimal five-minute disruption to Salesforce.com instances. Significant new features are implemented on a continuous cycle of improvement along with scheduled maintenance of service and underlying systems. Maintenance events usually scheduled to occur outside normal hours-of-business (assumed 08:30-17:30). Details of Arcus release schedules available as part of on-boarding process.; Significant customisation possible subject to separate quotation. Customer-specific branding of software is included with a 12-month contract. Additional customisation features can be configured by the customer – Arcus Global will then provide guidance.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times depend on how critical the issue / question is: Critical <4 hrs, High <8 hrs, Medium <16 hrs, Low <40 hrs. These are intended for the purpose of guarantees related to Service Credits. The actual response time will generally be much faster. Support is 8:30 am to 5:30pm - Monday to Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Following on from the customers 1st line trained support team, Arcus Global aim to seamlessly work with our customers to seamlessly assist in those areas which require more expertise. Second and third line support is included in the price of the proposal. Triaging, Telephone Support, Email/Ticket Support (24 / 7 web based support call logging), Remote Access Support and On-site Support. Standard support includes: Perpetual bug-fixes, Software updates to support all legislative changes, Assistance with customisation and reporting. Enhanced Second line support option also available at extra cost including: Management of role hierarchy, User management, Assisting with reporting and dashboard configuration, Management of email and letter templates and supporting static resources (logo’s). The dedicated Account Manager is supported by the other departments within Arcus - this includes Support, Technical and Cloud engineers.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Socotec
• ISO/IEC 27001 accreditation date: 27 October 2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 9001 : 2015

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  The great outdoors and green space has proven to be invaluable in helping to maintain our mental health and wellbeing through the challenges we have all faced through the pandemic.; ; With that in mind, the team at Arcus Global chose to donate 100 tree saplings to all our local authority customers and work with them to get them planted in their locality. We have pledged to do this every year, so every Sept/Oct our local authority customers can apply to receive their annual allocation of saplings to grow as we grow!; ; Showing our long-term commitment in this way, we hope to help enrich the local environment for our customers' citizens. Giving them access to more woods and trees on their doorstep, improving mental health and wellbeing, as well as providing habitats for wildlife to thrive and ultimately impacting overall carbon levels.; ; https://www.arcusglobal.com/news/a-grand-day-out-planting-grow-with-arcus-trees-at-rosliston-forestry-centre-in-south-derbyshire/; ; We also extend our ‘Grow Green’ initiative to our staff, who are able to claim back a nominal amount bi-annually on expenses, which can go towards growing something themselves, be it fruit, vegetables, flowers or even purchasing a house plant for their home office.; ; Identifying our environmental impact and achieving ISO 14001 certification goes hand in hand with Arcus’ environmentally-friendly ethos, and means that we’re able to make our day-to-day operations more sustainable. It should also be noted that Salesforce, the platform Arcus build their applications on, achieved NetZero in 2021. https://www.salesforce.com/news/press-releases/2021/09/21/salesforce-achieves-net-zero-across-its-full-value-chain/; ; When in the office, we reside in a building that has a BREEAM rating of EXCELLENT - the Building Research Establishment Environmental Assessment Method (BREEAM) is the world’s foremost environmental assessment method and rating system for buildings and sets the standard for best practice in sustainable building design, construction, and operation.

  Covid-19 recovery

  The solution offered by Arcus is Cloud-based. Access to the systems is via a browser, meaning the systems are ideal for home or hybrid working. When the pandemic hit in 2020, our customers were able to immediately allow their staff to work from home. This has continued for the last two years. Some staff are now back in their offices either full-time or in a hybrid working pattern, the impact on the departments was minimal and fits with the new ways of working. Mobile working, integral to the solutions, allowed inspectors to continue to work without having to return to the office.; ; During the pandemic, Arcus recognised the need to support its staff. The introduction of ‘Beingwell’ (https://www.beingwellfamily.com/) in May 2021 further strengthened the support offered by the existing offering from Healthshield (https://www.healthshield.co.uk/) - which is available to all employees when they join the company. Beingwell offers online talks and training, in addition to an interactive account to monitor health and activity progress. The entire company was encouraged to take part in BuddyBoost, twice over the last 12 months. All of these actions support the physical and mental health of Arcus staff.; ; Arcus has always encouraged the use of public transport for staff, it should always be considered first before the use of a car. The nature of the Arcus solution means that many staff were already home-based, but this increased to 100% during lockdown. The office in Cambridge was modified to allow for social distancing when a return to the office was allowed and has now gone under a complete transformation to take advantage of the space created by the reduction in desks. This includes more open spaces, bigger gaps between desks and more areas for staff to have meetings and socialise.

  Tackling economic inequality

  Arcus have had work placements for school/college students to allow them to get a feel for the sort of jobs that are available at Arcus. We train them to use Salesforce, carry out research and update our records. They also have an opportunity to work with our development department and in our Account Management Team. This gives the young person the experience of working in an office with all the social contact and the obligations attached to having a job. It also gives them an insight into the workings of a software house.; ; Previous apprentices have gone on to then apply for full-time jobs with Arcus, furthering their experience and skills. Though we do not currently have any apprentices working with us, part of our recruitment planning approach involves taking on apprentices across various teams with the aim of developing skill sets to then take on as employed members of staff, offering longer term career opportunities.

  Equal opportunity

  Arcus is committed to creating an environment of positive working relationships. To preserve and protect such an environment, the organisation has policies and procedures that set out standards of conduct that must be observed and enable staff to raise concerns, to be provided with a response and for those concerns to be addressed in an appropriate forum and, to obtain an appropriate remedy. These include an Equality, Diversity and Dignity policy, a Recruitment Privacy Policy, sections of our Employee handbook outlining our Code of Conduct and practices around Harassment & Bullying, Anti-bribery and Corruption and Whistleblowing.; ; Arcus believes that every employee has the right to be treated with equality, dignity and respect in the workplace and is committed to providing a supportive working environment to foster such a culture by addressing unacceptable behaviour and promoting positive behaviour this policy fully underpins Arcus’ vision and values.; ; Arcus is committed to the principles of the Modern Slavery Act 2015 and the abolition of modern slavery and human trafficking. We strive to ensure the highest standards of integrity and ethical practice in all aspects of our business and this includes ensuring that our suppliers and service partners share these high standards. Within our organisation we are committed to creating and ensuring a non-discriminatory and respectful working environment for our employees. We are an accredited employer with The Living Wage Foundation.; ; Our full Modern Slavery Statement can be found here: https://www.arcusglobal.com/modern-slavery-statement/

  Wellbeing

  As a business, we have a duty of care to look after the health and safety of employees, including their mental and physical wellbeing. There are many factors that influence health and wellbeing. Understanding and addressing these factors can result in a range of benefits for both individuals and the wider business. We have opportunities in place to promote and support the Mental and Physical health and wellbeing of all employees. To support healthy lifestyle choices and enable a healthy work/life balance. Arcus offers options for flexible working and working from home and to set realistic targets and deadlines to prevent excessive working hours.; ; Mental Well-being aims:; a) To create a supportive workplace culture, tackle factors that may have a negative impact on mental health, and ensure managers have the right skills to support staff.; b) To provide support and guidance for any member of staff experiencing mental health issues; Physical Activity & Nutrition; To raise awareness of the importance of both physical activity and healthy eating for managing stress and maintaining mental wellbeing.; ; Healthier and happier staff which benefits both the person and the company. Healthier and happier staff have less days off sick and perform their roles to a higher level.; ; Supportive culture: three qualified mental health first aiders who can support employees with mental ill health; provide opportunities for employees to engage in social events and shared interests, enabling them to support their own mental wellbeing. We have a designated social committee: team Awesome; offer options for flexible working and working from home and sets realistic targets and deadlines to prevent excessive working hours; zero tolerance policy for bullying, harassment, racism or discrimination in the workplace. We also allow staff two volunteering days a year, where they can contribute to a worthy cause of their choice.

Pricing

• Price: £650 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@arcusglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.