Valamis Learning Solution

Valamis is a digital learning platform and learning ecosystem, designed to create branded and personalised learning experiences by combining learning content from different sources to support both individual and organisational performance.

The platform provides all necessary functionality to achieve this including: LXP, LMS, LRS, Content Authoring, eCommerce and content/system integrations.


  • End-to-end learning solution that scales as the organisation does.
  • Content Authoring capability. Full xAPI and SCORM compliance.
  • Personalised Learning/Recommendation Engine. Combine Machine Learning and Artificial Intelligence.
  • Learning Management (LMS) and Learning Experience (LXP) functionality.
  • eCommerce module with Stripe and worldpay integration.
  • Proprietary Learning Record Store (LRS). xAPI statements from Day 1.
  • Reporting and Analytics Engine built as standard within the solution.
  • SSO/Integration capabilities to third-party systems and content providers.
  • WCAG 2.1 AA and Section 508 Compliant.
  • Native Valamis Learning Solution mobile app for Apple iOS/Android Devices.


  • Align the corporate learning strategy with the overarching business strategy.
  • Facilitates the onboarding, up-skilling/re-skilling, training and career development of learners.
  • Publish content in real-time. Respond to changes in compliance/legislation.
  • Knowledge sharing/tacit information is continuously nurtured through social learning.
  • Learn anytime, anywhere with a fully responsive/native app compatible solution
  • View learning dashboards/reports at all hierarchical levels - demonstrate return.
  • Utilise external data for learning and performance analytics.
  • Streamline procurement. Everything available from one supplier.
  • Cost efficiency from reduced installation and SaaS costs.
  • 24/7/365 Customer Support - a true learning partnership.


£0.72 to £24.12 a licence a year

Service documents

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G-Cloud 13

Service ID

6 9 4 0 4 3 9 4 1 4 9 9 6 1 1


Telephone: +44 (0)7595 982 600

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
The Valamis Learning Solution is built on a Microsoft Azure cloud architecture therefore there are no constraints that buyers should know (other than those listed by Microsoft; documentation readily available on Microsoft's own webpages).

Valamis shall use its best efforts to ensure that any planned downtime (for maintenance, patches, upgrades, hardware configurations) will not exceed 6 hours each month. The outage time slot and total outage time will be discussed with the Customer in advance of the planned work commencing.
System requirements
  • Valamis is a SaaS solution running in a cloud environment
  • No specific system requirements are needed

User support

Email or online ticketing support
Email or online ticketing
Support response times
Valamis support teams operate 24 hours a day, 7 days a week, 365 days a year.
Our response times vary from 1-6 hours depending on the nature of the incident/error and the Customer Service Level Agreement (SLA) package.
Full detail of our response times will be outlined in our Service Level Agreements (SLA).
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Support levels
Valamis provides three support levels as defined below:

Premium (+20% cost to annual licence subscription). Response time for incident classifications: High: 1 hour, Medium: 3 hours, Low: 3 hours.

Extended (+10% cost to the annual licence subscription or can be exchanged in return for customer referencing and marketing rights). Response time for incident classifications: High: 3 hours, Medium: 6 hours, Low: 6 hours.

Basic (included in all Valamis implementations as standard). Response times for incident classifications: Best Effort (e.g. no defined response time).

Technical account managers and cloud support engineers will be utilised internally when required and are not generally connected to customer cases. A dedicated Key Account Manager (KAM) will be the customer front-facing point of contact for any support concerns in addition to Valamis' 24/7/365 customer support channels.
Support available to third parties

Onboarding and offboarding

Getting started
Valamis includes training and administrator support as part of the implementation project/phase. The training can be facilitated both on-site or via conference call (as per the Customer preference).

After this initial training period, Customers are invited to attend a free virtual Valamis Roadmap webinar once every quarter which informs attendees about the new features of Valamis and highlights general digital learning trends which may be of interest.

Additionally, all Valamis Customers receive a free digital Valamis manual of the generic or custom training which has been created for them during the implementation project.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Return of Customer data is part of the end of contract agreements outlined in Valamis contractual information. Data is exported from the databases, and from the learning solution.

However, to export all data from the Valamis Learning Solution a request must be made from the Valamis support/operations team.

Valamis is extending the Customer ability to export Personal Information (PI) individually during H2/2022 as part of our Valamis Roadmap and development cadences.
End-of-contract process
At the end of the contract term, Customers can export their content (learning modules) and xAPI statements from the Valamis Learning Solution without additional cost. The environment is then shut down on the agreed date.

As an additional fee, Valamis can provide support for this process. e.g. content management, ramp-down process, documentation, or reporting activities. Further analytics and learning consulting services are also available. These can be agreed either for a hourly rate or an agreed fixed project fee.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The Valamis Learning Solution is fully responsive and can therefore be used on any device/browser with internet connectivity - allowing access to all functionality.

The Valamis Mobile App (a downloaded native app for Apple and Android devices) is a lightweight learning solution used to engage learners with relevant content/functionality via their mobile device(s). The App can be used both online and offline (offline completion data is synchronised to the LRS when connection is restored).

Functionality available from the Mobile App: Learning Paths, Lessons, Assignments, Courses.

Functionality not available from the Mobile App: Social Feed, Skills Matrix, Profile Area, Learner Reports/Dashboards.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Valamis' Learning Solution works with all modern browsers on desktop computers, tablets and mobile devices. In addition to the web app, a native Valamis Mobile App is available for download for Apple iOS and Android platforms.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Valamis has conducted manual and automated WCAG 2.1. AA compliance testing.

For one Valamis Customer (in a public sector organisation) they recently tested the learning solution with users of assistive technology (Spring 2022), next to an external accessibility test.

The test was undertaken with two learners: a learner who had a visual impairment and a learner who had a neurological impairment. Overall, the Valamis learning solution performed well in the test however, improvements were highlighted.

Valamis product teams and platform developers are currently in the process of analysing and discussing the results internally. Thereafter, planned or necessary functional improvements will be made and incorporated into the Product Roadmap cadence cycles. Initial improvements highlighted include improvements to page structures (H1, H2, H3 headings) and the course navigation menu (not main menu).
What users can and can't do using the API
Valamis' APIs comply with SCIM and xAPI specifications.

SCIM is defined and conforms to IETF RFCs 7642-7644.

xAPI is defined at

The SCIM API can be used to provision learners, learner groups and organisations within the Valamis Learning Solution. It can also be used to fetch that data from Valamis for use in other integrated systems.

The xAPI API allows access to learning record data stored in the Valamis Learning Record Store (LRS).

Any possible restrictions arise from these specifications and standards with which Valamis complies. Therefore, Valamis advise reviewing the definitions of the previously mentioned standards in advance.

Further API documentation can be provided on request.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
The Valamis Learning Solution is a fully customisable and highly scalable platform built around customer needs. The site structure and pages, page layouts, tools used and all content and learner management structures are fully customisable. These are controlled by admin rights and changes made by admin users will impact all learners in the platform.

Valamis has an advanced and secure system of users, roles, and permission rights which allows the granularity to define every role and its permissions. It also grants and prevents access e.g. to specific content, sites, features. Admin users can configure these permission rights based on simple to follow system screens with check box options to permit or deny access (system functionality or content access).

Valamis’ User Experience (UX), design and implementation teams can design and build a brand-specific look and feel for the solution, to match Customer or Marketing brand standards, and enhance the learner engagement. This is achieved in partnership with the Customer.


Independence of resources
Valamis is a multi-tenant service, which means that multiple Customer deployments and Virtual Machines (VMs) are stored on the same environment. Valamis uses built in logical isolation, tenant ID, to segregate each Customer’s data from the data of others. Segregation provides the scale and economic benefits of multi-tenant services while rigorously preventing Customers from accessing one another’s data.


Service usage metrics
Metrics types
Service usage can be inspected by metrics for platform adoption and engagement.

Adoption metrics express how actively users use the platform e.g.
Number of learners in the platform.
Number of logged in learners.
Number of sessions per learner.

Engagement metrics express the amount of content in the platform and how actively it is used e.g.
Number of lessons, learning paths and training events in platform.
Number of learning activities by status (attempts, completions, failed attempts, enrolments).
Completion rate.

Metrics can be divided and viewed by different criteria e.g. time, organisational hierarchy, learner groups, content type and content category.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other data at rest protection approach
The Azure Database for PostgreSQL service uses the FIPS 140-2 validated cryptographic module for storage encryption of data at-rest. Data, including backups, are encrypted on disk, including the temporary files created while running queries. The service uses the AES 256-bit cipher included in Azure storage encryption and the keys are system managed. Storage encryption is always on and can't be disabled.
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
A new user export will be part of the user account page. Currently, learning experience data can be exported from the Learning Transcript. Other than these areas specified, there is a limited amount of Personal Information needed to export.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • ZIP
  • PDF
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Valamis offers 3 levels of Service Level Agreements (SLAs) for availability and error/incident correction. These are:

Premium - the response time for incident classification: High: 1 hour, Medium: 3 hours, Low: 3 hours.

Extended - the response time for incident classification: High: 3 hours, Medium: 6 hours, Low: 6 hours.

Basic - the response time for incident classification: Best effort, no defined response time.

Valamis takes pride in assisting Customers in a timely manner to resolve errors/incidents quickly. This is why we do not have a refund policy.

On occasion, clauses (which may include potential financial penalty/refunds) have been negotiated and included in the contracting phase. However, these remain subject to both parties accepting the terms/penalties defined and are not guaranteed as standard working practices.

In 2021, the Valamis Learning Solution availability was 99.9% for the entire year. There were 6 minutes of total outage recorded during this time.
Approach to resilience
Valamis uses Azure cloud services. More information can be found in Microsoft’s documentation:
Outage reporting
Valamis support informs the Customer about the length and nature of any outages by email. Unplanned outages are measured using Pingdom.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Valamis has implemented and maintains HR security measures to ensure that employees/contractors involved in the delivery of projects, solution maintenance and the accessing of data are properly authorised to do so. Appropriate confidentiality agreements exist and staff are trained in accessing, handling and protecting data as part of mandatory annual training.

Valamis devices, information systems and other infrastructure, (along with customer data), are covered by an acceptable use policy. Compliance with the policy is monitored and appropriate action is taken against policy violation.

The Valamis platform also provides a mechanism to control and restrict both application features and user access.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
KPMG IT Certification Ltd
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Clauses not included in our ISO 27001 certification scope:
1. Scope of the standard
2. How the document is referenced
3. Reuse of the terms and definitions in ISO/IEC 27000
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
AICPA/ISAE 3000 (SOC 2 - type II) certified.

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Valamis has implemented and maintains a documented and ISO/IEC 27001:2013 certified Information Security Management System (ISMS). This document defines the policies, procedures, administrative and technical safeguards to minimise security risks thus protecting its data against accidental or unlawful loss, access or disclosure or other misuse.

The document is regularly reviewed and updated when required which changes being communicated to all relevant business stakeholders through appropriate internal channels.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Valamis has implemented and maintains a change management programme that meets or exceeds industry standards. This includes without limitation: maintenance, patches, data formatting changes, new deployments of code or systems, or for any work to restore services as the result of an Incident, where as “incidents” are intended events that are not part of the standard operation of the Services and cause an interruption to, or a reduction in, the quality of the Services, or events causing integrity or confidentiality issues on Company Data or Security Breaches.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Valamis conducts at least once per year an application Vulnerability Assessment and Penetration Test (VAPT) in collaboration with an external company. Thereafter, there are processes in place to manage and remediate any newly found vulnerabilities. Additionally, Valamis runs automated vulnerability tests using tools on each new Valamis version. Finally, automated weekly run code and library vulnerability tests have been implemented on Valamis delivery pipelines.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Valamis implements and maintains system event logging procedures (designed to meet/exceed industry standards) in the detection, investigation and response to suspicious activity in a timely manner.

Logs are sent to a centralised repository and monitoring tools are in place to analyse them for possible/actual security breaches.

Valamis provides an Audit Trail function that details administrative actions performed by learners of the platform e.g. important changes to course completion or enrolment status.

Log files and audit trails are maintained as long as required under applicable law and in accordance with Valamis' retention policy.

Response times are covered by Valamis SLA's.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incidents are logged within a ticketing system, assigned a severity rating, and tracked to resolution. Documented escalation procedures for managing incidents are in place to guide the response (and mitigation activities), as well as procedures for the investigation into the root cause(s) of identified incidents.

Valamis notifies Customers of confirmed incidents as established in the Agreement and in the Addendum for Security Breaches.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Two million people use Valamis around the world to learn. We help our Customers cut their environmental footprint by decreasing the need for traveling to learn and the need for physical learning materials. When Valamis Customers use the learning system, the digital learning materials can be scaled to serve as many people as necessary.

As a SaaS company, emission production is low (since Valamis doesn’t manufacture any physical goods). The biggest environmental impact comes from our servers, business travel and office energy consumption. In 2020, Valamis reduced energy consumption per end-user by 30% through server and software optimisations. Since Covid 19, business travel has decreased significantly and the majority of business meetings taken place virtually. Moving forward, Valamis is continuing to limit the amount of business travel.

For energy consumption Valamis has chosen green energy (generated from natural resources, such as sunlight, wind, or water), and this accounts for a vast majority of the energy consumed in the business.

In 2021, Valamis learning trees were planted in Kuortane, Finland, by youth workers from the 4H organisation. Thus, we were able to support young people’s summer employment and help reforest a discontinued peat-mining area. Valamis also gives incentives for cycling to work. In 2021, employees cycled 38,069.9km, saved 2,664 litres of gasoline (by cycling instead of driving), saved 6,660 kg of Co2-emissions and collected 1,523 euros for the Valamis charity (Finnish Red Cross).

At Valamis' offices, unnecessary printing is avoided. We consistently recycle waste, such as cardboard, glass, paper, etc. in all our offices where this is possible. For business gifts/trade show merchandising, Valamis is moving to more sustainable choices, such as choosing organically produced or fair-trade products. Every 'Valamisian' is trained to follow environmental guidelines as part of the onboarding process which is refreshed annually.
Covid-19 recovery

Covid-19 recovery

Covid-19 has changed the working culture forever but it has proven that working remotely is as effective as working from the office. Working from home decreases the use of vehicles and thus it’s an environmentally sound action.

At Valamis, the Human Resources (HR) department now advocates the hybrid-working model, and encourages adoption across the business. HR encourages employees to come to the office during the workweek so that employees also get a sense of belonging to a community.

Maria Vihtkari, (Chief Human Resource Officer of Valamis), wrote a blog on “Taking Care of Employee Wellbeing in Times of Distress” ( In it, she describes the well-being actions Valamis has taken during and after the Covid-19 pandemic.

In addition, according to the internal wellbeing survey conducted in late 2021, up to 92.5% of Valamis employees felt that they have enough opportunities to do their work regardless of location. Maria states, that the result can be considered good, but as remote work is here to stay, there is a risk that some employees will fall outside of support, career development possibilities, and a sense of community. It is also more likely that possible difficulties in coping and mental health struggles will go undetected.

To minimise these risks Valamis has initiated structured 1:1-meetings between the employees and their supervisors. For this purpose, Valamis implemented a solution called Humbol, through which the company can ensure that all employees are treated equally and as individuals.

At Valamis, every employee has the right to good leadership and that doesn’t happen without regular conversation between the employee and their supervisor. Valamis’ proactivity has been effective, and the employee satisfaction rates during and after Covid-19 have proven that the right kind of measures have been taken.
Tackling economic inequality

Tackling economic inequality

Social matters are very important to Valamis. Our core values include 'Responsibility', which reflects in all of our operations. Thus, Valamis is committed to tackling economic inequality.

Valamis headquarters are located in Joensuu, a small town in Eastern Finland. In 2003, Valamis was a small start-up company, but now it has created employment opportunities and 80+ jobs in this scarcely populated area. Worldwide, Valamis has 240+ employees and has been the first workplace for many. In fact, Valamis has employed unemployed people without previous experience and trained them into successful platform/software coders and Product Managers!

Valamis is constantly educating its employees and its Customers, and as an end-to-end learning solution provider, Valamis has over two million learners. We have created a framework model for our Customers where we map out the possibilities for development to increase productivity and reduce economic inequality (through learning opportunities) and provide ideas and tools to help achieve them. We also co-operate with several learning institutes; notably the University of Eastern Finland.

As a SaaS business operator, all our employees work in-house and hence our supply chains are small-scale. However, the commitment to working with small, diverse, high-quality suppliers is an essential aspect of our procurement process. For instance, when purchasing business gifts, our Marketing team favours local small and medium-sized businesses and we buy directly from producers.
Equal opportunity

Equal opportunity

Valamis’ values include Responsibility, a Sense of Community, and Development which we consider fundamental in terms of Diversity, Equality, Inclusion, and Belonging (DEIB). Our company is committed to encouraging equality, diversity, and inclusion among our workforce, eliminating unlawful discrimination, and taking action to make our company an even better place to work. Our aim is that all our employees feel respected and are able to give their best.

Valamis’ policy purpose is to: 1) provide equality, fairness, and respect for all in our employment, whether temporary, part-time, or full-time; 2) eliminate unlawful discrimination of the Equality Act 2010 protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy, and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, and sexual orientation; 3) oppose and avoid all forms of unlawful discrimination, including pay and benefits, terms and conditions of employment, dealing with grievances and discipline, dismissal, redundancy, leave for parents, requests for flexible working, and selection for employment, promotion, training, or other development opportunities.

Our company commits to 1) encouraging equality, diversity, and inclusion in the workplace as they are good practices and make good business sense; 2) creating a working environment free of bullying, harassment, and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued; 3) making decisions concerning recruitment and career development based on merit and skills.

There is complete gender equality at Valamis, salary categories are equal for all for the same job, and there are no gendered titles.

For people with an impairment, Valamis has passed an accessibility assessment by an Accessibility testing company in Sweden. The assessment stated that Valamis is fully compliant. However, we are still continuously developing and improving the accessibility of our solution.


Employee wellbeing is a primary focus at Valamis and the company offers a wide range of benefits to support employee mental and physical wellbeing. The HR team diligently solves wellbeing challenges and Valamis offers a wellbeing program that is constantly developed to meet employee needs.

Physical wellbeing is well catered for at Valamis. Several offices have running, cycling and orienteering groups, and there’s an allocation of money provided by Valamis for either sports clothing, gym membership or for taking part in sport events. There is a massage therapist or a massage chair available and in some offices, neurosonic mattresses and meditation apps are provided.

With regard to mental wellbeing, here are some examples of the practices Valamis has implemented: 1) initiation of structured, recurring 1:1-discussions between supervisors and employees; 2) learning paths about mental wellbeing were added to our internal digital learning solution, Valamis. Employees are given time to study these during the workday. 3) Availability of professional mental health services to employees were added globally; 4) webinars for our employees about topics such as recovery, managing fears, and resilience, 5) the availability of 6 months of paid maternity leave for all female employees globally, 6) employees were given the opportunity to use some of their working time to do things that made them happy or were important to them; 7) community events that prevent isolation and build team spirit, 8) possibility to do shortened work weeks.

With 10 global offices, suggestions for wellbeing improvements can differ, and employees can influence what is provided. According to the Employee Wellbeing Survey conducted at Valamis in 2020 and 2021, up to 88% of Valamis employees feel that the employer fully supports their wellbeing. Valamis also improves community integration by community events and by educating its partners on wellbeing via “Valamis Talks”.


£0.72 to £24.12 a licence a year
Discount for educational organisations
Free trial available
Description of free trial
A sandbox environment is offered to allow customers to evaluate the Valamis Learning Solution. It demonstrates both the user experience, platform functionality and example reports and analytics. It does not demonstrate custom system/content integrations. Access is granted for the duration of the password rotation cycle - typically 4 weeks.
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.