Moodle Learning Management System (LMS)
A Moodle LMS provides a broad range of e-learning features in a single, open-source package. Moodle delivers compliance and competency training, CPD, onboarding, and more. Combined with our SaaS HubkenCore platform, we offer extensive value-added features unique to Hubken as standard. We‘ve been delivering dynamic online learning solutions since 2004.
Features
- Fully managed and scalable hosting platform
- Tailored implementation and ongoing unlimited support for administrators
- Branded and fully responsive
- Upgrades included and access to comprehensive unique HubkenCore featurese
- Dedicated account manager and experienced implementation team
- Range of supported media (SCORM, Interactive Documents, HVP, Video)
Benefits
- Easy to use interactive course builder
- Rapid deployment
- Low cost
- Scalable
- Provide access to interactive and engaging learning 24/7
- Create and manage e-learning delivery and assessment
Pricing
£4,500 a unit a year
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
6 9 4 0 4 7 7 3 3 8 4 5 4 0 5
Contact
Hubken Group Ltd
Grace Lawrence
Telephone: 0330 660 1111
Email: tenders@hubkengroup.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
-
Planned maintenance: 14 days' notice.
Requires modern web browser: Latest Chrome, Firefox, Safari, Edge. - System requirements
-
- Internet connection
- Web browser: Latest Google Chrome, Firefox, Safari, Edge
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
P1 Incident - ASAP
P2 Incident - ASAP
P3 Incident - 8 Hours (Mon-Fri)
P4 Incident - 8 Hours (Mon-Fri) - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
-
All included:
LMS technical management: Installation, upgrades, plugin installation
1st, 2nd, 3rd line support for administrators. - Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
We provide a full onboarding service.
Onboarding consists of a blend of training, consultancy and/or configuration to meet each client's specific requirements.
We provide help desk support for site administrators during and after the onboarding phase. - Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
-
All user and course data can be extracted by a site administrator using standard functionality.
A data export can be packaged for installation on a suitable server for a nominal fee. - End-of-contract process
-
On request - All data packaged for download by client - nominal fee applies.
All data is deleted within 30 days.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
Responsive layout for mobile devices.
Access to all features. - Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- All user access and administration of the Moodle platform is via a web browser. Available features are governed by the logged in user's role.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- See: https://docs.moodle.org/400/en/VPAT#Moodle_accessibility_conformance_report
- API
- Yes
- What users can and can't do using the API
-
Update user data and enrolments.
Users will work with Hubken to set up API calls. - API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Full administrator access to configure standard features.
Service options to:
Integrate with third-party systems.
Customise the branded user experience.
Scaling
- Independence of resources
- Scaling resources to meet clients’ expected needs, expandable micro services which can scale up with usage. Dynamic resource allocation across hosting platform. Advanced monitoring of performance. Load balancing and advanced web server and operating system configuration.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Support time used. Logins over time, User statistics (Active, suspended, deleted, unused), Count Active users, Live users (On site now), storage allowance usage, page statistics (Visits and average time on page), user visit detailed information (IP, location, visitor type, number of visits, days since last visit, device type, OS, web browser).
- Reporting types
-
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Application native backup format and/or CSV.
- Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
- Application specific backup format
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
99.95% excluding scheduled maintenance.
Service credit if service availability falls below 99.95% in two consecutive months. - Approach to resilience
- Available on request.
- Outage reporting
-
Email alerts.
Public status page.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Regularly reviewed role-based permissions rules.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Dedicated link (for example VPN)
- Username or password
- Other
- Description of management access authentication
- Active Directory groups.
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- SNR Certifications
- ISO/IEC 27001 accreditation date
- 21/2/2022
- What the ISO/IEC 27001 doesn’t cover
- Services other than hosting.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
-
Our data centre provider is ISO 27001 accredited. Data centres are TIA-942 Tier 3 and approved to hold data up to HMG Infosec IL5.
We have security related documented processes and procedures that all staff are required to follow.
Our operations network has Cyber Essentials Plus certification. - Information security policies and processes
-
System Administrator -> Infrastructure Manager -> Responsible Director.
Incident review.
Audit programme.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
Full logging of LMS configuration changes.
Where appropriate changes are checked in a staging environment prior to production deployment. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Preventative: Weekly vulnerability scans of hosting platform by a third-party service.
Remedial action ASAP after discovered.
LMS application patches applied ASAP after released by core application developers.
Subscribed to third-party security service. Application developers. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
Weekly vulnerability scans by a third-party service.
Move to remedy ASAP when issue is identified. - Incident management type
- Supplier-defined controls
- Incident management approach
-
User notifications: By helpdesk, phone or email.
We acknowledge incidents within one working day and aim to fully investigate and respond within five working days.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Enables remote working reducing travel based emissions. - Equal opportunity
-
Equal opportunity
Users are able to access learning irrespective of their geographical location.
Pricing
- Price
- £4,500 a unit a year
- Discount for educational organisations
- No
- Free trial available
- No