Hubken Group Ltd

Moodle Learning Management System (LMS)

A Moodle LMS provides a broad range of e-learning features in a single, open-source package. Moodle delivers compliance and competency training, CPD, onboarding, and more. Combined with our SaaS HubkenCore platform, we offer extensive value-added features unique to Hubken as standard. We‘ve been delivering dynamic online learning solutions since 2004.


  • Fully managed and scalable hosting platform
  • Tailored implementation and ongoing unlimited support for administrators
  • Branded and fully responsive
  • Upgrades included and access to comprehensive unique HubkenCore featurese
  • Dedicated account manager and experienced implementation team
  • Range of supported media (SCORM, Interactive Documents, HVP, Video)


  • Easy to use interactive course builder
  • Rapid deployment
  • Low cost
  • Scalable
  • Provide access to interactive and engaging learning 24/7
  • Create and manage e-learning delivery and assessment


£4,500 a unit a year

Service documents

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G-Cloud 13

Service ID

6 9 4 0 4 7 7 3 3 8 4 5 4 0 5


Hubken Group Ltd Grace Lawrence
Telephone: 0330 660 1111

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
Planned maintenance: 14 days' notice.
Requires modern web browser: Latest Chrome, Firefox, Safari, Edge.
System requirements
  • Internet connection
  • Web browser: Latest Google Chrome, Firefox, Safari, Edge

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1 Incident - ASAP
P2 Incident - ASAP
P3 Incident - 8 Hours (Mon-Fri)
P4 Incident - 8 Hours (Mon-Fri)
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Support levels
All included:
LMS technical management: Installation, upgrades, plugin installation
1st, 2nd, 3rd line support for administrators.
Support available to third parties

Onboarding and offboarding

Getting started
We provide a full onboarding service.
Onboarding consists of a blend of training, consultancy and/or configuration to meet each client's specific requirements.
We provide help desk support for site administrators during and after the onboarding phase.
Service documentation
Documentation formats
End-of-contract data extraction
All user and course data can be extracted by a site administrator using standard functionality.
A data export can be packaged for installation on a suitable server for a nominal fee.
End-of-contract process
On request - All data packaged for download by client - nominal fee applies.
All data is deleted within 30 days.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Responsive layout for mobile devices.
Access to all features.
Service interface
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
All user access and administration of the Moodle platform is via a web browser. Available features are governed by the logged in user's role.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
What users can and can't do using the API
Update user data and enrolments.
Users will work with Hubken to set up API calls.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Full administrator access to configure standard features.
Service options to:
Integrate with third-party systems.
Customise the branded user experience.


Independence of resources
Scaling resources to meet clients’ expected needs, expandable micro services which can scale up with usage. Dynamic resource allocation across hosting platform. Advanced monitoring of performance. Load balancing and advanced web server and operating system configuration.


Service usage metrics
Metrics types
Support time used. Logins over time, User statistics (Active, suspended, deleted, unused), Count Active users, Live users (On site now), storage allowance usage, page statistics (Visits and average time on page), user visit detailed information (IP, location, visitor type, number of visits, days since last visit, device type, OS, web browser).
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Application native backup format and/or CSV.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Application specific backup format
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.95% excluding scheduled maintenance.

Service credit if service availability falls below 99.95% in two consecutive months.
Approach to resilience
Available on request.
Outage reporting
Email alerts.
Public status page.

Identity and authentication

User authentication needed
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Regularly reviewed role-based permissions rules.
Access restriction testing frequency
At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
Active Directory groups.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
SNR Certifications
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Services other than hosting.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
Our data centre provider is ISO 27001 accredited. Data centres are TIA-942 Tier 3 and approved to hold data up to HMG Infosec IL5.

We have security related documented processes and procedures that all staff are required to follow.

Our operations network has Cyber Essentials Plus certification.
Information security policies and processes
System Administrator -> Infrastructure Manager -> Responsible Director.
Incident review.
Audit programme.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Full logging of LMS configuration changes.
Where appropriate changes are checked in a staging environment prior to production deployment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Preventative: Weekly vulnerability scans of hosting platform by a third-party service.
Remedial action ASAP after discovered.
LMS application patches applied ASAP after released by core application developers.
Subscribed to third-party security service. Application developers.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Weekly vulnerability scans by a third-party service.
Move to remedy ASAP when issue is identified.
Incident management type
Supplier-defined controls
Incident management approach
User notifications: By helpdesk, phone or email.
We acknowledge incidents within one working day and aim to fully investigate and respond within five working days.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Enables remote working reducing travel based emissions.
Equal opportunity

Equal opportunity

Users are able to access learning irrespective of their geographical location.


£4,500 a unit a year
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.