Ve3 Global Ltd

Digital Asset Management

VE3's Digital Asset Management empowers the organization to efficiently handle digital content such as images, videos, documents, and more. This is achieved through a centralized repository, metadata, collaboration tools, workflows, and an API layer for secure publishing to applications like CMS and social media, or to other users.

Features

• Secure repository as single source of truth
• Extensive search based on content indexing
• Role based access
• Collaboration features including sharing, collections, baskets, versioning, check in-out
• Basic image editing including brightness, cropping, modifying resolution, etc.
• Configurable workflows
• Real time notifications for all defined user actions
• Cloud based application, web application with browser based access
• Creating collections of assets

Benefits

• Manage rich media including images, videos and documents
• Easy, role based search on all content. Complete content indexing.
• Easy collaboration on all content, sharing, workflows, comments and annotations
• Workflows to ensure right reviews and approvals
• Easy to publish content to multiple devices
• Digital rights definition and control on the content
• Access to content from browser based interface. Responsive web design.
• Share content as emails, collections - time bound, protected links
• Download content in different formats, as collections, contact sheets
• Encryption in transport layer and at rest on server

£175 to £850 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

694443838335923

Contact

Nikhil Alex
02045520840
prime@ve3.global

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: There are no specific constraints in place. Maintenance windows will be established after consulting with the client. VE3 offers implementation, application, and infrastructure support.
• System requirements:
  • No specific system requirements
  • Compatible with all leading web browsers

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: VE3's Standard SLA outlines the following response and resolution times for incidents:; ; Severity 1 (Platform outage rendering it unavailable) - Response within 1 hour; Severity 2 (Critical functionality issue with no workaround, halting production) - Response within 2 hours; Severity 3 (Non-critical functionality issue with no workaround) - Response within 4 hours; Severity 4 (All other non-critical defects, enhancements, feature requests, training, and documentation issues) - Response within 24 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: VE3 provides three support tiers for this service:; ; L1 - 24/7 phone and email support staffed by a team of trained analysts who serve as the initial responders for resolution, debugging, minor support, and assistance queries.; L2 - 8/5 or 16/5 support by a team of trained developers and testers, focusing on debugging and resolution following the build/deploy cycle for patches and solutions.; L3 support encompasses infrastructure, product code, and other components. This tier is responsible for fixes and deploying them into production within the build cycle.; Onsite, a technical support analyst can be arranged for enhanced support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We have the capacity to organize an in-person training session for the client, employing a Train the Trainer methodology. Furthermore, these sessions will be complemented by workshops during Go-Live Webinars conducted via WebEx, recordings of training sessions, a user manual, and a training guide.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Utilizing a blend of manual procedures and automated scripts, we retrieve assets and metadata from the existing DAM for transfer/transformation to the proposed system. Our handover/migration strategy is outlined as follows:; ; Retrieve assets from the current system and store them on a shared drive or portable drive.; Provide metadata information structured to reflect the existing database schema, including all table relationship data.; Extract metadata from the source database.
• End-of-contract process: Typically, when a contract reaches its conclusion, it is subject to renewal. During this process, the rules, deliverables, and costs can be reexamined and renegotiated based on mutual understanding. Alternatively, the terms and conditions may remain unchanged if agreed upon. In the event of non-renewal, all client data will be transferred back to them. Since the software operates on a licensing basis, the instance will be deactivated according to the prior agreement. assetSERV requires a 3-month advance notice before contract termination. This time frame allows for content migration activities to ensure that all client content and metadata are successfully transferred back to their systems.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: For our Digital Asset Management service, we've optimized the user experience for mobile devices to ensure seamless accessibility and functionality on the go. While the core features remain consistent between mobile and desktop versions, we've tailored the interface for smaller screens, prioritizing essential actions and streamlining navigation. Additionally, mobile users may benefit from features like simplified upload processes, touch-friendly controls, and offline access for viewing assets. Overall, the mobile service maintains the same robust functionality as the desktop version while providing a user-friendly experience tailored to mobile usage patterns.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Our service interface offers a user-friendly experience with intuitive navigation, clear labeling, and interactive elements for efficient asset management. We adhere to WCAG 2.1 AA standards, ensuring accessibility for all users, including those with disabilities. Users can upload, organize, search, and download assets seamlessly across devices. Our interface supports keyboard navigation, screen readers, and alternative text for images, enabling users with visual impairments to navigate effectively. Additionally, we provide high contrast options and resizable text for enhanced readability. Overall, our service is designed to prioritize inclusivity and usability for all users.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: To ensure the accessibility of our service interface, we conduct rigorous testing with users of assistive technology, including screen readers, voice recognition software, and alternative input devices. We collaborate with accessibility experts and organizations representing users with disabilities to gather feedback and insights throughout the development process. User testing sessions involve individuals with diverse abilities navigating the interface, performing tasks such as uploading files, searching for assets, and interacting with menus and controls. We closely observe user interactions, collect feedback on usability, and address any issues identified promptly. This iterative testing approach allows us to refine the interface, improve accessibility features, and ensure a seamless experience for all users, regardless of their assistive technology requirements.
• API: Yes
• What users can and can't do using the API: Our service provides a comprehensive API that enables users to integrate and extend its functionality seamlessly into their workflows. Through the API, users can set up the service by programmatically creating accounts, managing user permissions, and configuring asset metadata schemas. Users can also make changes to assets, including uploading, updating, and deleting files, as well as organizing assets into folders and collections. Additionally, the API allows users to perform searches, retrieve asset information, and track usage analytics. While the API offers extensive capabilities, there are limitations to certain administrative tasks, such as account billing and subscription management, which must be performed through the web interface for security and compliance reasons.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customize our service to align with their specific needs and preferences. Customization options include branding elements such as logos, color schemes, and typography to reflect the user's corporate identity. Additionally, users can configure metadata schemas to organize and classify assets according to their unique taxonomy requirements. Administrators have access to advanced customization features, including user permissions, access control policies, and workflow automation rules. Customization can be done through the web-based administration dashboard, which provides intuitive controls and settings for modifying various aspects of the service. Users with appropriate permissions, typically administrators or designated power users, can make these customizations to tailor the service to their organization's workflows and branding guidelines.

Scaling

• Independence of resources: VE3's Digital Asset Management platform boasts a sturdy architecture capable of dynamic scaling. It comprises several server components, each with specific roles, enabling independent scaling based on customer needs. The system is composed of four primary components:; ; Web Application Server; Search Server; Storage Server; Conversion Server

Analytics

• Service usage metrics: Yes
• Metrics types: VE3 offers comprehensive statistics for all actions related to assets and users. Users can access statistics for uploads, downloads, logins, and delve into detailed analytics at both the individual asset and user levels. Usage of assets is meticulously tracked for directly connected channels.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: VE3 offers 256-bit encryption for data at rest through the utilization of AWS security services. This feature is available based on client preferences. Encryption during transit is ensured through TLS.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: For administrative users, the Platform allows download of log files/data or allows administrators to export them via API.; Regular users can use various means like:; - Downloading CSV cantainting asset details/Metadata; - Use assetSERV Drive; - Download collections/Lightboxes
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We will strive to ensure a minimum Platform Availability of at least 99.5%, measured on a per calendar-month basis, through commercially reasonable efforts.
• Approach to resilience: Utilizing cloud infrastructure, VE3 offers robust failure resilience. Features such as server auto-healing, auto-scaling, and the modular design of our platform ensure compartmentalized operations and smooth recovery from failures.
• Outage reporting: Outages will be assessed according to the severity of the issues requiring resolution and will be communicated through the appropriate channels. These channels typically include email alerts sent to designated users. Additionally, notifications, pop-ups, or banners will be displayed on the login and landing pages to inform users of the current status.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: VE3 maintains a stringent access monitoring and management system.; VE3 supports integration with an existing Identity System (IDP) via Federated Identity. IDPs operate under their own privacy policies and have control over the information they share with a Service Provider (SP). Through Federation, a Circle of Trust (CoT) can be established, enabling a remote IDP to transmit a message to the SP containing relevant authentication and authorization details. Subsequently, the SP determines whether to grant the user access to its services.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EGAC
• ISO/IEC 27001 accreditation date: 06/01/2024
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Regulatory requirements like PCI DSS, HIPAA, ISO 27001, GLBA, and SOX necessitate organizations to safeguard, monitor, and manage access to sensitive data.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: VE3 collaborates with clients to evaluate change management needs and develops a customized Change Management Plan aligned with their requirements and organizational culture. Leveraging deep industry knowledge and advanced RIM 2.0 services, VE3 offers innovative solutions like the VE3 OnTarget™ ITIL-based platform and distinctive Operations Maturity Model to help clients lower infrastructure management expenses, minimize risk, and enhance business outcomes.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: VE3's platform is hosted on the AWS cloud, which aligns with SAS70 Type II compliance standards. Additionally, we employ Qualys Web Scan to detect and address the latest vulnerabilities, including those outlined in the OWASP Top 10 list.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: VE3 utilizes a range of performance monitoring and optimization tools, including Brocade for Traffic Management, AlertLogic for security and vulnerability assessment, and AWS Monitoring tools.; ; For database security and intrusion detection, VE3 employs AWS CloudWatch, CloudTrail, and custom SQL scripts. Additionally, SIEM log monitoring and a Web Application Firewall are utilized to detect network intrusion attempts or unusual activity.; ; We offer comprehensive audit logs detailing all user activities on the system, complete with timestamps. Furthermore, we can provide the IP addresses of all users connected to the VE3 system. Forensic investigations are conducted in accordance with DSS requirement A 1.4.
• Incident management type: Supplier-defined controls
• Incident management approach: VE3's system features automated monitoring for network performance, platform availability, and security incidents. Error handling mechanisms are integrated into the application to manage various scenarios such as upload failures, save failures, download failures, and workflow triggers. Additional failure scenarios are incorporated based on the platform's configuration throughout the engagement period. In the event of encountering other issues, users can raise tickets for resolution. Furthermore, additional analysis aimed at preventing issues is available as supplementary services, which are offered based on the support level agreement signed with VE3.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme: ; ; Environmental Sustainability in Operations: ; ; We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure. ; ; Promoting Sustainable Practices: ; ; VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain. ; ; Responsible by Design Framework: ; ; Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients. ; ; Training and Education: ; ; VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work. ; ; Community Engagement: ; ; We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

  Covid-19 recovery

  Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process: ; ; Remote Work Enablement: ; ; VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees. ; ; Business Continuity Planning: ; ; We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events. ; ; Digital Transformation Acceleration: ; ; VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape. ; ; Healthcare Support Solutions: ; ; We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes. ; ; Economic Stimulus through Innovation: ; ; VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

  Tackling economic inequality

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality: ; ; Access to Affordable Technology: ; ; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy. ; ; Skills Development and Training: ; ; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects. ; ; Support for Minority-Owned Businesses: ; ; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities. ; ; Digital Inclusion Initiatives: ; ; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity. ; ; Fair and Transparent Procurement Practices: ; ; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Equal opportunity

  We are deeply committed to promoting equal opportunity and fostering diversity and inclusion in all aspects of our G-Cloud service provision. Here's how our services contribute to advancing equal opportunity: ; ; Diverse Workforce and Inclusive Culture: ; ; VE3 prioritizes building a diverse workforce and fostering an inclusive culture where all individuals, regardless of background or identity, have equal opportunities to succeed and thrive. We promote diversity in recruitment, hiring, and talent development processes, and actively support initiatives that celebrate and embrace differences. ; ; Equal Access to Opportunities: ; ; We are dedicated to ensuring equal access to opportunities for all individuals, including those from underrepresented or marginalized communities. Through our G-Cloud services, we strive to create pathways for inclusive economic participation by providing access to training, resources, and support for entrepreneurship and career advancement. ; ; Supplier Diversity and Inclusion: ; ; VE3 promotes supplier diversity and inclusion by actively seeking out and partnering with businesses owned by minorities, women, veterans, LGBTQ+ individuals, and other underrepresented groups. We believe in creating a diverse and inclusive supplier ecosystem that reflects the communities we serve and fosters economic empowerment for all. ; ; Accessibility and Inclusive Design: ; ; Our G-Cloud services are designed with accessibility and inclusivity in mind, ensuring that everyone, including individuals with disabilities, has equal access to digital platforms, applications, and services. We adhere to accessibility standards and guidelines to remove barriers and create seamless user experiences for all users. ; ; Education and Skill Development: ; ; VE3 invests in education and skill development initiatives to empower individuals with the knowledge and capabilities needed to succeed in the digital economy. Through partnerships with educational institutions, nonprofits, and community organizations, we provide access to training programs, scholarships, and mentorship opportunities that promote equal opportunity and career advancement.

  Wellbeing

  We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing: ; ; User-Centric Design: ; ; VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load. ; ; Health and Safety Protocols: ; ; We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services. ; ; Promotion of Work-Life Balance: ; ; VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing. ; ; Mental Health Support: ; ; We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need. ; ; Community Engagement and Social Impact: ; ; VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing. ; ; Environmental Sustainability: ; ; We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment.

Pricing

• Price: £175 to £850 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.