Responsiv Solutions Ltd

Responsiv Solutions IBM API Connect Hybrid and Reserved Instance

IBM API Connect on Cloud enables the Client to create, run, manage, and secure APIs and microservices allowing API developers and businesses to design APIs with enterprise-grade security policies. The Cloud Service also allows the sharing of APIs across organizational boundaries and environments, while gaining insight into API usage

Features

  • Automated, visual and coding options for creating APIs
  • Node.js and Java support for creating Microservices
  • Full clustering support
  • API lifecycle management and governance
  • Full control over access management to APIs
  • Self-Service developer portal for on boarding users of APIs
  • Integrates with IBM DataPower
  • Advanced API usage Analytics
  • Policy enforcement, security and control

Benefits

  • Accelerates the time to value by speed of delivery
  • Secured gateway
  • Includes support for Swagger and WSDLs
  • Accelerates time to innovation by providing immediate API Management platform
  • Available public or private cloud

Pricing

£456.48 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 9 4 8 4 1 8 5 2 9 6 8 5 8 7

Contact

Responsiv Solutions Ltd Mike Axial
Telephone: +44 (0)1344 266 980
Email: sales@responsiv.co.uk

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
API Connect is delivered on the IBM Cloud platform. IBM Cloud has access to more than 160 different services that can be used to further enhance an API Management solution offering.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
Service constraints
Cloud Services are designed to be available 24/7, subject to maintenance. Client will be notified of scheduled maintenance.
System requirements
  • https://www.ibm.com/software/reports/compatibility/clarity/softwareReqsForProduct.html
  • https://www.ibm.com/docs/en/api-connect/10.0.x
  • https://www.ibm.com/docs/en/api-connect/10_reserved_instance

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response time depends upon request severity. Severity 1 has an objective of under 2 hour response time, 24 x 7, whilst a Severity 4 has an objective within 1 business day (Monday-Friday business hours)
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
https://cloud.ibm.com/docs/overview/accessibility?topic=overview-accessibility-platform
Onsite support
Yes, at extra cost
Support levels
IBM provides a large range of support options these can be found in some detail in the IBM Support Handbook. The hand book set out the various levels of response and details of the additional services and value added services a client may wish to take in pursuit of support for their projects

http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html

On-site support provided as a Time & Materials basis and will be scoped and agreed before attending site
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite and online training can be provide as required (charges apply).
Extensive user documentation exists on the IBM site,
Customers can benefit form a number of programs to help them get started

1) Proof of technology – single days lecture and lab execises on using the solution this is free of charge
2) Self paced learning and exercises downloadable for the API Connect customer facing web pages – these are free of charge
3) Formal training courses role based – chargeable
4) Formal architecture and design workshops – fast start programs to pre production and production deployments via service for skills transfer – chargable
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
API definitions and usage analytics and any data stored in databases can be extracted at any time by authorised user/ administrators.

IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process
It is the responsibility of the customer to terminate the service in writing to IBM. This policy is set at the time of contracting. IBM will continue providing the service until either a product support ends creating a need to recontract for the service, or the client ceases payment.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
What users can and can't do using the API
The API Connect REST APIs provide complete access to the capability of the platform with the latest version (v2018) The capabilities provided by the API Connect REST APIs include the following: Automate administration of the platform. Implement scripts and tools to support a continuous integration environment for API development and publishing. Manage catalogs of APIs, and their subscribers. The operations provided in the REST API also correspond directly with commands in the toolkit CLI.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Please refer to the IBM Accessibility Checklist at https://www.ibm.com/able/product_accessibility/request?requestId=c62a4eb28a1ba28892e9d9dc63c53ea2
API
Yes
What users can and can't do using the API
The API Connect REST APIs provide complete access to the capability of the platform.
The capabilities provided by the API Connect REST APIs include the following:

Automate administration of the platform.
Implement scripts and tools to support a continuous integration environment for API development and publishing.
Manage catalogs of APIs, and their subscribers.

The operations provided in the REST API also correspond directly with commands in the toolkit CLI.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Role based access allows customisation of the developer portal and the way API are presented.

Scaling

Independence of resources
The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Service usage metrics
Yes
Metrics types
Metrics on all API calls are recorded and displayed in dashboards on API Connect.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
IBM

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The web user interface and REST APIs can be used to export configuration and usage data from the service.
Data export formats
Other
Other data export formats
  • JSON
  • YAML
Data import formats
Other
Other data import formats
  • JSON
  • YAML

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Availability during a contracted month = Compensation
(% of monthly subscription fee for contracted month that is the subject of a claim)
<99.9% = 2%
<99.0% =5%
<95.00% = 10.0%
IBM will make a rebate directly available to Client. Further details at
https://www.ibm.com/software/support/saas_support_overview.html
Approach to resilience
Available on request
Outage reporting
Email notifications for scheduled changes
System status updates can be found here - https://status.eu-gb.bluemix.net/

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas Certification Holding SAS
ISO/IEC 27001 accreditation date
29 November 2021
What the ISO/IEC 27001 doesn’t cover
https://www.ibm.com/cloud/compliance
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
02/01/2020
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
The IBM CSA Star Self-Assessment can be viewed https://cloudsecurityalliance.org/star/registry/ibm-cloud/services/ibm-cloud-services/
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • https://www.ibm.com/uk-en/cloud/compliance/global
  • https://www.ibm.com/trust

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months. IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
IBM: -maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law. -investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan. -promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred. -provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Tackling economic inequality

Tackling economic inequality

Responsiv Solutions is a new business that employs both graduate and school leavers. We have approximately 40% non-native English speakers, and a gender balance of around 50% male. Our business works with smaller businesses to help them use technology to grow and prosper. We are bringing knowledge and expertise more commonly found in larger organisations to the masses.
Equal opportunity

Equal opportunity

Responsiv prides itself in selecting our staff on their individual merits, and their ability to work with our customers as part of the Responsiv team. We do not single out particular groups by any measure and regard ourselves to be an equal opportunity employer.
Responsiv has signed up to the Disability Confident initiative as a Disability Confident Committed Employer.
Wellbeing

Wellbeing

Responsiv provide our staff with wellbeing advice and private medical care that includes mental health and encourages good habits to promote healthy lifestyles. Many of our staff are keen sports people who participate in cycling and sporting events.

Pricing

Price
£456.48 a unit a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
API Connect Lite plan is free to use
Link to free trial
https://www.ibm.com/uk-en/cloud/api-connect

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@responsiv.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.