SAPPHIRE TECHNOLOGIES LIMITED
Incident Response Service
Responding to an incident can be daunting. How quickly can you contain the threat? Where do you start? Who do you call? Sapphire’s IR Service is here to help, 24/7. Our comprehensive service helps prepare you for the worst but also quickly investigates, contains attacks and gets you operational.
Features
- Incident Response plans tailored to you
- A range of proactive retainer plans with investigation hours
- Onboarding and preparation to speed up response
- Access to IR teams 24/7 with ransomware negotiation capability
- Post incident support to prevent and mitigate future attacks
- Complete incident handling from tirage to containment and remediation
- Extension of your SOC/IR teams
- A bridge to research and intelligence
- Proactive services as well as reactive response
- Real-time remediation
Benefits
- Multi-threat analysis to help you understand threats and respond
- Engage early to understand preparedness to deal with incidents
- Live Incident Handling with our Cyber Attack Hotline
- Extend your security team with our global experts
- Industry experts for major incident investigations
- Response planning to reduce the level of breaches
- Access to actionable intelligence that can improve your posture
- Valuable insight on how and why an incident occurred
- Proactive cyber response in line with best practice
- Return to operations quickly after an incident has occurred
Pricing
£385.20 a transaction an hour
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@sapphire.net.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
6 9 5 4 8 6 7 3 0 0 0 2 5 3 4
Contact
SAPPHIRE TECHNOLOGIES LIMITED
Katie Smith
Telephone: 0845 58 27001
Email: info@sapphire.net
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
-
- Security strategy
- Security risk management
- Security design
- Cyber security consultancy
- Security testing
- Security incident management
- Security audit services
- Other
- Other security services
-
- Security Governance and Compliance
- Application Security and Data Protection
- Security Monitoring and Response
- Digital Identity Management
- Threat and Vulnerability Management
- Endpoint protection
- Threat Intelligence Analysis Platform
- Platform Security
- Secure Cloud
- Certified security testers
- Yes
- Security testing certifications
-
- CHECK
- CREST
- Cyber Scheme
- Other
- Other security testing certifications
-
- OSCP
- OSCE
- CISSP
- CEH
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Subject to scoping and requirements definition
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 1 business day
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
- Dependent on level of retainer. However, Account Manager and technical points of contact available to clients during working week.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Multiple. Refer to our additional resale terms and conditions.
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- SGS
- ISO/IEC 27001 accreditation date
- 12/09/23
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Equal opportunity
- Wellbeing
Fighting climate change
We make sure that we recycle where we can and take appropriate modes of transport to get to clients. Our offices in Darlington and Glasgow are easily accessible by public transport meaning that many of our colleagues go to an office by these means. For other colleagues, we offer remote working, and colleagues are able to attend an office when they need We are pricing our services to encourage customers to prefer remote access and remote working where possible. One of Sapphire staff is undertaking a part time PHD studying the carbon consequences of cyber crime and it’s mitigation which is inclusive of Sapphire customers and partners.Covid-19 recovery
We have encouraged our staff back to office working especially in the SOC which runs 24*7 shift patterns. We have recently engaged in local communities by hiring space in local charity buildings for company meetings as in house face to face meetings. We have performed pro-bono work with charities to check their security status and help them move onwards from Covid in the face of increased cyber attacks on charities.Equal opportunity
We have an Equal Opportunities policy which everyone in Sapphire adheres to. We are currently at 29% of females in our organisation, a number that has grown over the last few months. Our recruitment processes allow us to interview the best people for the roles we have available, and we insist on 50:50 short-lists for all roles. We value the views of others and see as a strength our openness to challenge. We employ military reservists, and are supportive of their overseas deployment commitments on behalf of HM Government. Recently we have signed documentation to join the NCSC Cyber First scheme to help young people especially women and girls to join the ranks of cyber professionals. We also mentor young people who are keen to move into cyber at some stage in their career.Wellbeing
We take the wellbeing of our colleagues seriously; we offer an Employee Assistance Programme, have health cover, a pension scheme and Life Cover. We also provide opportunities for colleagues to Give Back to local projects/schemes and they can use a day a year to do this.
Pricing
- Price
- £385.20 a transaction an hour
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at info@sapphire.net.
Tell them what format you need. It will help if you say what assistive technology you use.