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Meteoric Ltd

Unified Communications, Collaboration, Video Conferencing and Telephony in the Cloud

Meteoric provides expert support to design, plan and implement cloud-centric unified communications, collaboration, video conferencing and telephony solutions for enterprise, and organisations undergoing significant business transformation who require rapid implementation of collaborative working solutions across their estate.

Features

  • Cloud-first design principles
  • Retirement and replacement of legacy collaboration technologies
  • Cloud integration of on-premise solutions
  • Process improvement and cost reduction
  • Supports enterprise collaboration
  • Enables remote and flexible working
  • Enhances service scalability, availability, and resilience
  • Technology vendor and partner selection, review and oversight

Benefits

  • Supports technical team
  • Provides subject matter experts
  • Works with incumbent vendors
  • Accelerates migration to cloud
  • Leverages cloud for carbon reduction
  • Consolidates environments and solutipons
  • Reduces costs
  • Simplifies operational management
  • Rapidly scale up infrastructure
  • Improves business resilience

Pricing

£600 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clive@meteoric.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 9 5 5 4 1 3 1 4 4 6 6 0 7 3

Contact

Meteoric Ltd Clive Gardner
Telephone: 01865524550
Email: clive@meteoric.net

Planning

Planning service
Yes
How the planning service works
As subject matter experts, we provide thorough evaluation of existing legacy infrastructures, and work with you to design and develop new cloud centric technical architectures, helping better meet budgetary challenges, improve service resilience and increase collaboration and productivity.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Azure
  • Amazon Web Services AWS
  • Google Cloud
  • Microsoft 365, including Entra ID identity management
  • Cisco
  • Poly (Polycom, Plantronics), Poly Lens, RealConnect
  • Third-party telecommunication and access providers
  • HPE, Lenovo, Logi, Poly Meeting Room Systems
  • Microsoft Teams
  • Microsoft OneDrive, Microsoft Sharepoint

Training

Training service provided
Yes
How the training service works
Operational training can be provided for certain elements of the
solution designed or specified as part of the contracted service.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We will work with your current MSP, internal teams, or other vendors to develop a robust strategy and design to migrate your current unified communications environment between cloud providers or from on-premise to the cloud.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Data collection and reporting on performance and availability metrics exposed through cloud environments, software and other third-party tooling.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Support is available for the work delivered as part of the service during the term of the agreement. This support is limited to the design, processes, documentation and any software developed and delivered as part of our work.

While limited co-ordination of third-party support is provided within our services, for the avoidance of doubt we do not directly provide technical support for the maintenance or performance of any cloud or on-premise environment, hosted third-party application, third-party service, or operator without separate commercial agreement. Customers are expected to have support contracts in place with their vendors to support deployments.

Service scope

Service constraints
Our services are delivered during core business hours of 09:00 to 17:00 Monday to Friday (excluding bank holidays) as standard. We understand there are occasions where change can only be delivered outside of these hours, and in these circumstances we will endeavour to provide customers with access to our consultants, and technical and project management services subject to prior arrangement.

Software and cloud usage licensing is not included in this service and must be purchased separately.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Enquiries received via email Monday to Friday are responded to within one business day as standard. Where enquiries are received during weekends or public holidays, enquiries are responded to the following business day.

An escalation process is available to customers for urgent enquiries. Such requests are responded to within four hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support for our services is available during the term of the contract, and is provided on a time and materials basis, with costs dependent on the resource required to resolve the enquiry and the times at which the resolution is worked on.

Further pricing information is shown in the G-Cloud 14 rate card published for this service.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery

Fighting climate change

When specifying target infrastructure for any solution, consideration is given to the possibility for carbon footprint reduction being achieved by methods such as rationalising legacy on-premise services, resource de-duplication, right-sizing, and migrating to more carbon efficient services.

Covid-19 recovery

The service can identify and architect any requirement to deliver new ways of working which have become expected post Covid-19, such as remote working.

Pricing

Price
£600 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clive@meteoric.net. Tell them what format you need. It will help if you say what assistive technology you use.