CRAYON LIMITED

Modern Work

Starting with a half day Transformation Workshop, Crayon consultants will work with key stakeholders from all levels of your organisation to envision how a modern working environment would benefit you technically and financially, whilst increasing the productivity, improving collaboration and heightening your security posture.

Features

• Migration Workshops
• Delivery of business outcomes and success
• License Optimisation & User Profiling
• Teams Voice, Security, Compliance & MDM Workshops
• Project Scoping & Professional Services
• Adoption and Training - Empower-iQ
• O365 Backup
• Vendor Funded Wokshops
• Transformation Workshops
• 365 Configuration, Sharepoint, Exchange and associated services

Benefits

• A bespoke understanding of your current IT Landscape
• Highlight where Microsoft 365 suites will bring benefits
• Understand cost advantages from Licensing M365
• High level Project Plan - Prioritise based on business needs
• Online training for faster adoption of new applications
• Workflow Optimisation
• 365 Security Baseline
• License and Optimisation Usage Dashboards

£650 to £1,250 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders.uk@crayon.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

695655879075471

Contact

Andy Cole
01494 418422
tenders.uk@crayon.com

Planning

• Planning service: Yes
• How the planning service works: The assessments and workshops that Crayon start each project with will provide the details required to understand motivations​, business outcomes​, business justifications and to prioritise each project. From this Crayon will align both organisations, build a skills readiness plan​ and deliver a cloud adoption plan which is signed off by the customer.; ; The idea behind the assessments and workshops is to help envision 'the art of the possible' and highlight how certain technologies can benefit the organisation such as, collaboration, productivity, business continuity, security, compliance.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Office 365
  • Microsoft 365

Training

• Training service provided: Yes
• How the training service works: Empower-iQ is an online learning and adoption platform made relevant to each employee based on how they work, the applications they use and organisational priorities. It delivers both bite sized how-to videos to live trainer led online courses. Individual learning paths are measurable by management and end users can see how they are doing compared to their colleagues to create competition. The key objective is to drive functionality usage and see better value for your investment.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Office365
  • Microsoft365

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Once the strategy has been defined and the plan approved, Crayon in partnership with the customer, would write the set up guide, execute the first landing zone and look at learnings to provide best practices. This is repeated until the migration is complete. This process would be the same whether migrating to the could or between clouds.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: In all of the projects Crayon undertake there is a QA testing phase, where applicable this will include performance testing.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Crayon customer service and technical support, provided by a team of experts based in the UK with escalation to regional support hubs, and or out of hours UK engineers, supported by our backend support agreement with Microsoft. We can offer support for a customer’s entire Microsoft stack (cloud and on-premises) under a single agreement with the ability to escalate service requests to Microsoft.; ; Our support offering provides customers with:; · Cloud break/fix Support – technical faults and issues.; ; · Cloud Administrator Support – Technical advice and guidance.; ; · Premium Escalations to Microsoft – Should an issue exist that we cannot resolve, (e.g. issue with Microsoft) then we are able to raise a service request to Microsoft.; ; · Architecture and Governance Advice (optional) – Planning an architecture change and want a second opinion/advice on the best approach.; ; · License compliance queries (optional) – Software licensing is a complex area; our team of experts will work on your license questions to help ensure that you are licensed in the most optimal way. This service is based on questions that can be resolved in 2 hours. If further work is required, it is outside the scope of this service and falls into consultancy.

Service scope

• Service constraints: For Microsoft cloud and on premises environments only

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: This is part of our Intelligent Support offering.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Support levels: This is covered as part of our Intelligent Support offering.; ; Costings for Crayon Intelligent Support is bespoke to each individual customer to ensure the customer is getting the most cost effective solution available.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV SÜD Management Service GmbH
• ISO/IEC 27001 accreditation date: 08/09/2023
• What the ISO/IEC 27001 doesn’t cover: N/a
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  As a result of the pandemic, every business was forced into a new way of working with very little notice which seems like it is here to stay. When Covid hit, remote working was imperative for businesses to acclimatize to, to ensure complete business continuity. Now we are on the recovery from Covid, hybrid working is arguably a greater challenge. How can businesses ensure seamless productivity and collaboration between colleagues, teams, different departments whilst at the same time reassuring users that there information and company data is safe and secure when using any device from any location.; ; This is where Crayon have a wealth of experience and expertise to help customers navigate a potentially tricky path to having a successful hybrid working culture. This is why Crayon start with a Modern Work Assessment with various stakeholders from the business to truly understand from the outset, what is the desired objectives and what will making working easier by leveraging the technology available to them.; ; Off the back of the output we produce from the modern work assessment, we will put together what we think is the best approach to achieve the objectives set out over the next 12-24 months. Crayon will ensure everyone is happy with the designed approach with regular reviews through out the engagement. The important piece here is to make sure every employee has the same user experience whether they are working from home, in the office or from a coffee shop. Hybrid meetings need to be great experience for everyone which requires investing in hardware, software and culture.; ; Crayon have all the tools and experience to assist customers to adopt and embrace hybrid working to drive business success.

Pricing

• Price: £650 to £1,250 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders.uk@crayon.com. Tell them what format you need. It will help if you say what assistive technology you use.