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SIGNUM-HEALTH LTD

Signum Health i-Navigator

Signumology is a leading provider in bespoke digital solutions specialising in designing and developing cutting-edge hybrid case and referral management applications tailored to meet the unique needs of healthcare providers, Local authority, NHS, Education, Employability and community organisations. With experience of working within Private, Public and Voluntary Sectors.

Features

  • Secure record management for notes, appointments, assessments and referrals
  • Integration with Healthcare systems (Emis, SystmOne & Vision)
  • Directory of Services for full referral management to approved services
  • Action Planning for setting and monitoring users Goals and Outcomes
  • Automated communications to users Appointment Reminders and SMS messages
  • Adaptable Questionnaires and forms to electronically capture valuable data
  • Customisable real-time Analytics Visual Dashboard for range of reporting
  • Integration with Outlook and Gmail Calendars for Appointment management
  • Role based accounts available for Patients, Community Services and Professionals

Benefits

  • Instant, direct secure referrals to services streamlining referral processes
  • Enhances users’ autonomy and choice for health and wellbeing options
  • User Friendly platform with comprehensive training materials
  • Online system allows patients, services and professionals to work
  • Enhanced Co-ordination and Communication through MDT approach to Personalised Care
  • Rich Data insights for User Engagement, Performance Management or Commissioning
  • Outcome visualisation facilitating coaching conversations with users
  • Cloud-Based platform with no installation required
  • Promotes remote working available on all electronic devices

Pricing

£5,040 to £18,480 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at victoria@signum-health.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 9 5 8 4 5 8 7 3 9 7 2 4 1 3

Contact

SIGNUM-HEALTH LTD Victoria Norman
Telephone: 07971504490
Email: victoria@signum-health.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
There are no service constraints, the system is compatible with all modern web browsers and there are no additional plug in requirements.

Maintenance arrangements are deployed out of service hours
System requirements
  • Reliable internet connection to access hosted service
  • Compatible web browser: Our service is accessible via common browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
Signum Health support model involves 5 priority levels each with association resolution timescales.

P1 - Critical / Total System Unavailability < 4hrs (Target 30mins)
P2 - Severe < 1 days (LIVE) (Target 30mins)
P3 - High System Changes (< 2 days)
P4 - Medium (<5 working days) Does not prevent users using the system.
P5 - Low new features improved usability (2-4 weeks based on sprint time)
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Signum Health is committed to providing support throughout the lifetime of the contract to ensure the user of the system can maximise the functions and features this is achieved through a comprehensive package of training sessions and materials.

A dedicated account manager will be assigned to each contract for the lifetime of the contract.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Signum Health is committed to providing support throughout the lifetime of the contract to ensure the user of the system can maximise the functions and features this is achieved through a comprehensive package of training sessions and materials

Aligned to the training schedule users will be supported with the provision of the 10 training days.

Remote or Face to Face training days are available

Provide comprehensive user guides, videos and tutorials to help users navigate our online software effectively with an easily accessible knowledge base.

Offer in-depth training sessions for staff or administrators who will manage the platform.

1 to 1 remote support for individual user issues

Train Super Users on the Platform to share learning with others.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Upon request to exit our services, we will provide your data in a standard digital format suitable for reutilization. This format will typically be in a commonly used data format, such as CSV (Comma-Separated Values) or JSON (JavaScript Object Notation) within 7-10 Working Days

The data will be organised with clear column headers and a data schema that describes the structure and meaning of each field. We will provide documentation to help you understand the data schema, including field names, data types, and any specific technical information required for interpretation.

We will securely transfer the data to you through a mutually agreed-upon method, such as a secure FTP server, encrypted email attachment, or a secure file sharing platform. The transfer method will be chosen to ensure the confidentiality and integrity of your data.
End-of-contract process
We will securely transfer the data to you through a mutually agreed-upon method, such as a secure FTP server, encrypted email attachment, or a secure file sharing platform. The transfer method will be chosen to ensure the confidentiality and integrity of your data.

Before completing the transfer, we will perform a verification process to confirm that the data provided aligns with your specific data requirements and expectations.

Once you have successfully received and confirmed the data transfer, we will initiate the data deletion process on our systems. This process will include the permanent removal of your data from our production and backup environments, in accordance with our data retention and disposal policies

We will provide you with confirmation of the data deletion, including a statement confirming that the data has been securely and irreversibly deleted from our systems.

To ensure Value for Money data transfer costs are included within the overall Contract fee

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
I-Navigator is a mobile-friendly platform that is designed to work the exact same way across all devices. As i-navigator is cloud based, mobile friendly web-based application it can be used across different devices without functionality loss complimenting the ability to work remotely.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
Yes
Description of customisation
The Platform is a fully bespoke model with functions, features, layout and branding being fully functional, Signum Health can deploy the main changes to the set up and via roles and permissions customers are able to edit features within their platform.

Scaling

Independence of resources
Our system is capable of automatically scaling resources up or down based on demand. This ensures that we can handle sudden spikes in traffic without any degradation in performance. We employ intelligent load balancing techniques to distribute incoming traffic evenly across multiple servers. This prevents any single server from becoming overwhelmed and ensures consistent performance for all users. We continuously monitor the performance of our system in real-time, keeping a close eye on key metrics such as response time and server load. This allows us to identify and address any performance issues proactively.

Analytics

Service usage metrics
Yes
Metrics types
We provide services metrics for our customers through a number of ways;

1) In built platform dashboards and reports as standard for all customers
2) Real time AWS Quicksights Visual Dashboards
3) Bespoke data export report (upon request)
4) Audit Logs
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There are several ways in which a user can export their data;

1) Excel Export - This enables users to get a full data export of specific features in CSV format.

2) AWS QuickSights reports – Available in Excel, CSV format or PDF .

3) PDF – Certain data can be exported to PDF format.

4) All Portal Data- Specific to Tenant Admin full Data CSV extract (Permission Specific)
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Signum Health's services are designed to maintain a high level of availability, aligning with the reliability of our server providers AWS and Redcentric, which exceeds 99.9%.
Approach to resilience
In Summary, our service architecture is designed with resilience in mind, leveraging the capabilities of AWS, Microsoft ASP.NET, and SQL Server to ensure high availability, fault tolerance, and data durability. By employing these technologies and best practices, we aim to provide our customers with a reliable and resilient service that can withstand various challenges and disruptions.

Further specific detail is available on request.
Outage reporting
Our service employs a multi-faceted approach to report any outages promptly and transparently to our customers. Here's how we handle outage reporting:

Email Notifications: We send email notifications to all registered users and subscribers in the event of an outage or service disruption. These emails provide detailed information about the nature of the outage, its impact on service availability, and any steps being taken to resolve the issue. Additionally, we include estimated timeframes for restoration and updates as the situation progresses.

Public Dashboard: We maintain a public dashboard on our company website that displays real-time status updates and incident reports.

Social Media and Blog Updates: In addition to email notifications and the public dashboard, we leverage social media platforms and our company blog to communicate outage-related updates to our customers. We post regular updates on platforms such as Twitter, LinkedIn, and Facebook, ensuring that customers can stay informed about the status of our services even if they are not actively monitoring their email or visiting our website.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
We operate role profile based Access Control - based on least privilege access. All changes to privileged accounts must be logged and regularly reviewed. Procedures shall be established for all information systems to ensure that users’ access rights are adjusted appropriately, and in a timely manner, whenever there is a change in business need, a user changes their role, or a user leaves the organisation.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
NHS Digital Data Security and
Protection Toolkit
Information security policies and processes
Signum Health has been undertaking project work to work towards ISO 27001:2022 standard and implemented the following Information Security Policies and Processes:
• Confidential Data Policy Data Protection Policy
• Data Retention Policy
• Information and Data Transfer Policy
• Information Governance and Security Training Policy
• Information Governance Policy
• Information Security Awareness Policy
• Information Security for Contractors
• Information Security Policy
• Information Security Risk Management Policy
• Privacy Policy

The above list of policies is a sample of the available policies in our extensive internal policy library.

Singum Health has the following procedures linked to information security:
• Data Protection Impact Assessment Procedure
• Information Security Event Reporting Procedure
• Information Security Incident Response Procedure
• Personal Data Breach Procedure
• Supplier Information Security Evaluation Procedure

Signum Health keep up to date with the Information Security Regulations. Signum Health have a GDPR Statement of Compliance in place along with a GDPR Controller – Processor Agreement policy.
Signum Health have an appointed Data Protection officer accountable to the ICO who monitors Data Protection and Information Security.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Signum health manages changes to Information Technology (IT) resources to prevent disruptions to Systems, applications and data.

The goals of the Change Management Policy include a standard process for requesting, planning, communicating, approving, implementing and reporting changes.

Guiding Principles
• Changes to IT systems and applications must be managed in accordance with this policy.
• All change requests must be:
-Classified before processing in order to address risks.
-Approved prior to commencing the change
-Documented throughout life-cycle of change
• Business value and risks, technical risks (including potential impact to performance/ security), costs must be formally considered before authorising changes.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Signum Health has established policies and processes implemented to identify, evaluate, mitigate, and report security vulnerabilities applicable to all systems.

The Vulnerability Assessment Procedure consists of:
1. Reconnaissance
2. External Scanning
3. Internal Scanning
4. Reporting

Both types of scan are required in order to assess vulnerabilities from external and internal threats. A full vulnerability assessment report will then be generated.

Patches are set to automatically download and install on client machines.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Signum Health undertakes internal and external vulnerability management to monitor weaknesses within information technology (IT) infrastructure, operating systems, and applications. Such weaknesses are addressed by counter measures such as the timely application of a patch or a change in the configuration of the system. A copy of technical vulnerability policy and procedure and patch management policy is available on request. Responses to any compromises or incidents will be in line with the priority response time frames P1 - Critical / Total System Unavailability < 4hrs (Target 30mins) P2 - Severe < 1 days (LIVE) (Target 30mins)
Incident management type
Supplier-defined controls
Incident management approach
Signum Health has a robust incident management process the defines Incident prioritisation levels on 3 levels – High, Medium and Low which can activate the incident response team. Users of our products can raise incidents with high priority via the FreshDesk Portal, Email or Telephone to their Account manager. Incidents reports are circulated following closure of the incident.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Social Value is embedded in a number of policies that support the achievement of our commitments in the Social Value Method Statement, including :

Use video & telephone consultations, where appropriate, to reduce travel for both staff and patients.

Reduce paper with electronic referrals, onward referrals and utilising EPS for prescribing

Letters and information sent via email as the preferred method and post only utilised for patients that opt for

Undertake continuous horizon scanning for new products/services with a lower carbon footprint and utilise these products where appropriate as a preferred item.

Operationally Signum Health look to procure sustainable suppliers, operate remotely with minimal travel utilising online meetings over travelling and operate fully digitally with no printing.

Tackling economic inequality

Demonstrating social value underscores the company's commitment to improving healthcare outcomes, reducing health inequalities, and positively impacting the lives of patients and communities, this is evidenced through use of our data reporting to understand demographics and areas of deprivation which is utilised by customers to reduce health inequalities.

Equal opportunity

Signum health recognises that the people it recruits are fundamental to the company’s success. Signum health therefore needs to be able to attract and retain employees of the highest calibre and a strategic, professional approach to recruitment is essential to do this.

Signum Health's recruitment and selection of employees is based upon the principles which meet the requirements of the Equal Opportunities Employment Policy, the Equality Act 2010 and all other relevant employment legislation.

Signum health wishes to encourage the recruitment of employees with disabilities and will make reasonable adjustments to all stages of the recruitment process and as required in order for a successful candidate with a disability to undertake the post.

In addition to the recruitment and selection process Signum Health have an Equality, Diversity and Inclusion Policy and Equality and Diversity is embedded into a range of Signum Health's HR policies.

Wellbeing

Social value is crucial to Signum Health, for several significant reasons. Signum Health operates in the healthcare sector, which directly affects the well-being of individuals and communities.

Operationally Signum Health has an Employee Wellbeing Policy in place the aim of this policy is to create a workplace culture where employees feel comfortable to talk, seek help and support, and where wellbeing is recognised and embedded into Signum Health working practices.

Pricing

Price
£5,040 to £18,480 a unit a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Get started without any initial costs! Our freemium plans provide free access to basic features, making it cost-free to get started.

Directory builder, Service Profile, Recommend Services, Unlimited user counter, Help desk.

No payment details required upgrade at any time.
Link to free trial
https://referralportal.co.uk/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at victoria@signum-health.com. Tell them what format you need. It will help if you say what assistive technology you use.