Signum Health i-Navigator
Signumology is a leading provider in bespoke digital solutions specialising in designing and developing cutting-edge hybrid case and referral management applications tailored to meet the unique needs of healthcare providers, Local authority, NHS, Education, Employability and community organisations. With experience of working within Private, Public and Voluntary Sectors.
Features
- Secure record management for notes, appointments, assessments and referrals
- Integration with Healthcare systems (Emis, SystmOne & Vision)
- Directory of Services for full referral management to approved services
- Action Planning for setting and monitoring users Goals and Outcomes
- Automated communications to users Appointment Reminders and SMS messages
- Adaptable Questionnaires and forms to electronically capture valuable data
- Customisable real-time Analytics Visual Dashboard for range of reporting
- Integration with Outlook and Gmail Calendars for Appointment management
- Role based accounts available for Patients, Community Services and Professionals
Benefits
- Instant, direct secure referrals to services streamlining referral processes
- Enhances users’ autonomy and choice for health and wellbeing options
- User Friendly platform with comprehensive training materials
- Online system allows patients, services and professionals to work
- Enhanced Co-ordination and Communication through MDT approach to Personalised Care
- Rich Data insights for User Engagement, Performance Management or Commissioning
- Outcome visualisation facilitating coaching conversations with users
- Cloud-Based platform with no installation required
- Promotes remote working available on all electronic devices
Pricing
£5,040 to £18,480 a unit a year
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
6 9 5 8 4 5 8 7 3 9 7 2 4 1 3
Contact
SIGNUM-HEALTH LTD
Victoria Norman
Telephone: 07971504490
Email: victoria@signum-health.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
-
There are no service constraints, the system is compatible with all modern web browsers and there are no additional plug in requirements.
Maintenance arrangements are deployed out of service hours - System requirements
-
- Reliable internet connection to access hosted service
- Compatible web browser: Our service is accessible via common browsers
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Signum Health support model involves 5 priority levels each with association resolution timescales.
P1 - Critical / Total System Unavailability < 4hrs (Target 30mins)
P2 - Severe < 1 days (LIVE) (Target 30mins)
P3 - High System Changes (< 2 days)
P4 - Medium (<5 working days) Does not prevent users using the system.
P5 - Low new features improved usability (2-4 weeks based on sprint time) - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
Signum Health is committed to providing support throughout the lifetime of the contract to ensure the user of the system can maximise the functions and features this is achieved through a comprehensive package of training sessions and materials.
A dedicated account manager will be assigned to each contract for the lifetime of the contract. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Signum Health is committed to providing support throughout the lifetime of the contract to ensure the user of the system can maximise the functions and features this is achieved through a comprehensive package of training sessions and materials
Aligned to the training schedule users will be supported with the provision of the 10 training days.
Remote or Face to Face training days are available
Provide comprehensive user guides, videos and tutorials to help users navigate our online software effectively with an easily accessible knowledge base.
Offer in-depth training sessions for staff or administrators who will manage the platform.
1 to 1 remote support for individual user issues
Train Super Users on the Platform to share learning with others. - Service documentation
- Yes
- Documentation formats
-
- HTML
- ODF
- End-of-contract data extraction
-
Upon request to exit our services, we will provide your data in a standard digital format suitable for reutilization. This format will typically be in a commonly used data format, such as CSV (Comma-Separated Values) or JSON (JavaScript Object Notation) within 7-10 Working Days
The data will be organised with clear column headers and a data schema that describes the structure and meaning of each field. We will provide documentation to help you understand the data schema, including field names, data types, and any specific technical information required for interpretation.
We will securely transfer the data to you through a mutually agreed-upon method, such as a secure FTP server, encrypted email attachment, or a secure file sharing platform. The transfer method will be chosen to ensure the confidentiality and integrity of your data. - End-of-contract process
-
We will securely transfer the data to you through a mutually agreed-upon method, such as a secure FTP server, encrypted email attachment, or a secure file sharing platform. The transfer method will be chosen to ensure the confidentiality and integrity of your data.
Before completing the transfer, we will perform a verification process to confirm that the data provided aligns with your specific data requirements and expectations.
Once you have successfully received and confirmed the data transfer, we will initiate the data deletion process on our systems. This process will include the permanent removal of your data from our production and backup environments, in accordance with our data retention and disposal policies
We will provide you with confirmation of the data deletion, including a statement confirming that the data has been securely and irreversibly deleted from our systems.
To ensure Value for Money data transfer costs are included within the overall Contract fee
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- I-Navigator is a mobile-friendly platform that is designed to work the exact same way across all devices. As i-navigator is cloud based, mobile friendly web-based application it can be used across different devices without functionality loss complimenting the ability to work remotely.
- Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- No
- Customisation available
- Yes
- Description of customisation
- The Platform is a fully bespoke model with functions, features, layout and branding being fully functional, Signum Health can deploy the main changes to the set up and via roles and permissions customers are able to edit features within their platform.
Scaling
- Independence of resources
- Our system is capable of automatically scaling resources up or down based on demand. This ensures that we can handle sudden spikes in traffic without any degradation in performance. We employ intelligent load balancing techniques to distribute incoming traffic evenly across multiple servers. This prevents any single server from becoming overwhelmed and ensures consistent performance for all users. We continuously monitor the performance of our system in real-time, keeping a close eye on key metrics such as response time and server load. This allows us to identify and address any performance issues proactively.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
We provide services metrics for our customers through a number of ways;
1) In built platform dashboards and reports as standard for all customers
2) Real time AWS Quicksights Visual Dashboards
3) Bespoke data export report (upon request)
4) Audit Logs - Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
-
There are several ways in which a user can export their data;
1) Excel Export - This enables users to get a full data export of specific features in CSV format.
2) AWS QuickSights reports – Available in Excel, CSV format or PDF .
3) PDF – Certain data can be exported to PDF format.
4) All Portal Data- Specific to Tenant Admin full Data CSV extract (Permission Specific) - Data export formats
-
- CSV
- Other
- Other data export formats
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Signum Health's services are designed to maintain a high level of availability, aligning with the reliability of our server providers AWS and Redcentric, which exceeds 99.9%.
- Approach to resilience
-
In Summary, our service architecture is designed with resilience in mind, leveraging the capabilities of AWS, Microsoft ASP.NET, and SQL Server to ensure high availability, fault tolerance, and data durability. By employing these technologies and best practices, we aim to provide our customers with a reliable and resilient service that can withstand various challenges and disruptions.
Further specific detail is available on request. - Outage reporting
-
Our service employs a multi-faceted approach to report any outages promptly and transparently to our customers. Here's how we handle outage reporting:
Email Notifications: We send email notifications to all registered users and subscribers in the event of an outage or service disruption. These emails provide detailed information about the nature of the outage, its impact on service availability, and any steps being taken to resolve the issue. Additionally, we include estimated timeframes for restoration and updates as the situation progresses.
Public Dashboard: We maintain a public dashboard on our company website that displays real-time status updates and incident reports.
Social Media and Blog Updates: In addition to email notifications and the public dashboard, we leverage social media platforms and our company blog to communicate outage-related updates to our customers. We post regular updates on platforms such as Twitter, LinkedIn, and Facebook, ensuring that customers can stay informed about the status of our services even if they are not actively monitoring their email or visiting our website.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- We operate role profile based Access Control - based on least privilege access. All changes to privileged accounts must be logged and regularly reviewed. Procedures shall be established for all information systems to ensure that users’ access rights are adjusted appropriately, and in a timely manner, whenever there is a change in business need, a user changes their role, or a user leaves the organisation.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
-
NHS Digital Data Security and
Protection Toolkit - Information security policies and processes
-
Signum Health has been undertaking project work to work towards ISO 27001:2022 standard and implemented the following Information Security Policies and Processes:
• Confidential Data Policy Data Protection Policy
• Data Retention Policy
• Information and Data Transfer Policy
• Information Governance and Security Training Policy
• Information Governance Policy
• Information Security Awareness Policy
• Information Security for Contractors
• Information Security Policy
• Information Security Risk Management Policy
• Privacy Policy
The above list of policies is a sample of the available policies in our extensive internal policy library.
Singum Health has the following procedures linked to information security:
• Data Protection Impact Assessment Procedure
• Information Security Event Reporting Procedure
• Information Security Incident Response Procedure
• Personal Data Breach Procedure
• Supplier Information Security Evaluation Procedure
Signum Health keep up to date with the Information Security Regulations. Signum Health have a GDPR Statement of Compliance in place along with a GDPR Controller – Processor Agreement policy.
Signum Health have an appointed Data Protection officer accountable to the ICO who monitors Data Protection and Information Security.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
Signum health manages changes to Information Technology (IT) resources to prevent disruptions to Systems, applications and data.
The goals of the Change Management Policy include a standard process for requesting, planning, communicating, approving, implementing and reporting changes.
Guiding Principles
• Changes to IT systems and applications must be managed in accordance with this policy.
• All change requests must be:
-Classified before processing in order to address risks.
-Approved prior to commencing the change
-Documented throughout life-cycle of change
• Business value and risks, technical risks (including potential impact to performance/ security), costs must be formally considered before authorising changes. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Signum Health has established policies and processes implemented to identify, evaluate, mitigate, and report security vulnerabilities applicable to all systems.
The Vulnerability Assessment Procedure consists of:
1. Reconnaissance
2. External Scanning
3. Internal Scanning
4. Reporting
Both types of scan are required in order to assess vulnerabilities from external and internal threats. A full vulnerability assessment report will then be generated.
Patches are set to automatically download and install on client machines. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Signum Health undertakes internal and external vulnerability management to monitor weaknesses within information technology (IT) infrastructure, operating systems, and applications. Such weaknesses are addressed by counter measures such as the timely application of a patch or a change in the configuration of the system. A copy of technical vulnerability policy and procedure and patch management policy is available on request. Responses to any compromises or incidents will be in line with the priority response time frames P1 - Critical / Total System Unavailability < 4hrs (Target 30mins) P2 - Severe < 1 days (LIVE) (Target 30mins)
- Incident management type
- Supplier-defined controls
- Incident management approach
- Signum Health has a robust incident management process the defines Incident prioritisation levels on 3 levels – High, Medium and Low which can activate the incident response team. Users of our products can raise incidents with high priority via the FreshDesk Portal, Email or Telephone to their Account manager. Incidents reports are circulated following closure of the incident.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Social Value is embedded in a number of policies that support the achievement of our commitments in the Social Value Method Statement, including :
Use video & telephone consultations, where appropriate, to reduce travel for both staff and patients.
Reduce paper with electronic referrals, onward referrals and utilising EPS for prescribing
Letters and information sent via email as the preferred method and post only utilised for patients that opt for
Undertake continuous horizon scanning for new products/services with a lower carbon footprint and utilise these products where appropriate as a preferred item.
Operationally Signum Health look to procure sustainable suppliers, operate remotely with minimal travel utilising online meetings over travelling and operate fully digitally with no printing.Tackling economic inequality
Demonstrating social value underscores the company's commitment to improving healthcare outcomes, reducing health inequalities, and positively impacting the lives of patients and communities, this is evidenced through use of our data reporting to understand demographics and areas of deprivation which is utilised by customers to reduce health inequalities.Equal opportunity
Signum health recognises that the people it recruits are fundamental to the company’s success. Signum health therefore needs to be able to attract and retain employees of the highest calibre and a strategic, professional approach to recruitment is essential to do this.
Signum Health's recruitment and selection of employees is based upon the principles which meet the requirements of the Equal Opportunities Employment Policy, the Equality Act 2010 and all other relevant employment legislation.
Signum health wishes to encourage the recruitment of employees with disabilities and will make reasonable adjustments to all stages of the recruitment process and as required in order for a successful candidate with a disability to undertake the post.
In addition to the recruitment and selection process Signum Health have an Equality, Diversity and Inclusion Policy and Equality and Diversity is embedded into a range of Signum Health's HR policies.Wellbeing
Social value is crucial to Signum Health, for several significant reasons. Signum Health operates in the healthcare sector, which directly affects the well-being of individuals and communities.
Operationally Signum Health has an Employee Wellbeing Policy in place the aim of this policy is to create a workplace culture where employees feel comfortable to talk, seek help and support, and where wellbeing is recognised and embedded into Signum Health working practices.
Pricing
- Price
- £5,040 to £18,480 a unit a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
-
Get started without any initial costs! Our freemium plans provide free access to basic features, making it cost-free to get started.
Directory builder, Service Profile, Recommend Services, Unlimited user counter, Help desk.
No payment details required upgrade at any time. - Link to free trial
- https://referralportal.co.uk/