VANTAGE 365 LIMITED

SharePoint Based Intranet: Powell Intranet

Powell Intranet drives digital transformation by offering customisable and evergreen intranet and workplace solutions, built on top of Microsoft 365 and SharePoint. As a Microsoft Partner, we help customers all over the world drive their digital transformation by offering revolutionary digital workplace collaboration and implementation products.

Features

• Out-of the Box Intranet
• No code Pre-figured templates and connectors
• Provisionning tool for SharePoint and Microsoft 365
• Template base and flexible news targeting and cross-site aggregation
• Multilingual support, Mobile access, user targeted news and content
• Collaboration and Social Features integration
• Search and Navigation features
• Analytics Features
• Microsoft Teams Governance and provisionning
• Management and configuration platform

Benefits

• Accelerate intranet portals and features delivery
• Reduce cost, simplify and facilitate intranet sites creation
• Configure a full-fledge intranet portal without any coding
• Streamline the creation and publishing of news articles
• Enhance user experience with personalized content, on any device
• Promote collaboration and Maintain teams well connected
• Improve search throughout Office 365 using refiners for best results
• Get visibility on site activity, content usage and social engagement
• Provide Teams Best practices, use-case templates and control sprawl
• Customize, update and manage your workplace easily and overtime

£0.80 a licence

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@vantage365.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

696234568893099

Contact

Matt Weston
01384 593720
sales@vantage365.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365; SharePoint
• Cloud deployment model: Public cloud
• Service constraints: There are no constraints other than being a Microsoft Office 365 customer
• System requirements:
  • Our solutions require a customer Office 365 tenant
  • A licence for specific web parts (i.e: Power BI License)
  • A SharePoint admin account (for provisioning)
  • User needs an entry access via SharePoint Online
  • Browser support: Edge, Safari, Chrome and Firefox

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response SLA is within 1 hour Monday - Friday during business hours: 09:00 - 17:00
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We have a number of support levels available: Gold: 12 hours per month Silver: 8 hours per month Bronze: 4 hours per month If the packages aren't suitable, then we can agree a bespoke level. We will work with you to determine the right fit for you.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a number of services to help get the intranet off to the best start, including a comprehensive discovery and goal-setting phase. This is then combined with the key training and adoption activities to ensure that all users are confidently using the solution.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The data is always kept in the customer tenancy
• End-of-contract process: The web parts and presentation layer no longer works, and the standard SharePoint interface takes over.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Each service has a native mobile app to give it the best experience. It is tailored to the device size and, depending on the app, has a reduced level of functionality compared to the desktop version.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Microsoft 365 can be customised to meet the service requirements of a client. The amount of customisation will vary from service to service, however most is configurable by an administrator.

Scaling

• Independence of resources: Microsoft cloud services will auto scale to meet the demand placed on them by various users, including auto throttling to ensure that one cloud user can not fully utilise all resources available to that service.

Analytics

• Service usage metrics: Yes
• Metrics types: Page usage, site usage, and can be combined with Google Analytics for real-time usage
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft 365, Powell Intranet

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data is stored in Microsoft 365. Customers can export their data using Excel, APIs, RESTful interfaces and also request a physical copy via USB (encrypted) disk
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Microsoft guarantees a 99.9% uptime of their services
• Approach to resilience: The Powell Software CDN is replicated across two Datacenters.; ; Office 365 employs resilient networks within its own data centers as well as providing geo-redundancy, having paired data centers within each Geo. Full detail of this can be found here: https://docs.microsoft.com/en-us/office365/Enterprise/office-365-data-resiliency-overview
• Outage reporting: For the Powell Software platform: Through the management dashboard (Powell Manager); ; For O365 outages: Outages are reported through the Microsoft 365 Service Health dashboard available within the Admin portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Different permissions and authentication methods can be set based on the required security rules.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security governance is performed within the rules defined in Microsoft Office 365.
• Information security policies and processes: All authentication is governed by Multi-factor Authentication, with information protection policies applied to all data stored within the Vantage 365.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: The solution is based on the Microsoft 365 platform, please view https://www.microsoft.com/en-us/trustcenter

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We limit our travel as much as humanly possible, maintain a paperless office and implement a recycling policy.

Pricing

• Price: £0.80 a licence
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@vantage365.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.