Softcat Limited

Virtual Ward Digital Orchestrated Care Hospital and Social care Monitoring APP & platform Solution

Virtual Ward Technologies Ltd provides a comprehensive platform to enhance healthcare delivery through virtual wards built using Appian Low Code technology. We offer an integrated solution for remote patient monitoring, case management, and care coordination, utilising technology to ensure healthcare providers can deliver exceptional patient care remotely in the hospital.

Features

• Continuous remote monitoring of vital signs and health metrics
• Real-time data sharing with healthcare professionals and family members
• Customisable alerts for early detection of potential health issues
• ntegration with wearable devices, like Fitbit, for comprehensive physiological monitoring
• Data-orchestrated care model for personalised patient management plans
• Scalable solution supporting a large population of patients efficiently
• Reduces the need for in-person visits, enhancing patient convenience
• Utilises advanced analytics for predictive health insights and interventions
• Future-proof technology. With developments in data intelligence features
• Supports patient engagement and self-management of chronic conditions

Benefits

• Enhances early intervention through continuous health monitoring
• Improves patient outcomes by personalised care plans
• Reduces healthcare costs with fewer hospital admissions
• Increases accessibility to healthcare services for remote patients
• Facilitates better chronic disease management through consistent tracking
• Strengthens patient engagement and health literacy
• Offers real-time data for informed clinical decisions
• Supports mental health with telepsychiatry services
• Encourages family involvement in patient care
• Minimises disruptions to patients' daily lives

£37,500 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

696569894852596

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None aside from any listed in the subscription agreement
• System requirements: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: With "Basic" support, the response-time range is within two business hour for Priority 1 (critical) issues to within 72 business hours for Priority 4 (minor) issues. The term "business hours" refers to our standard Product Support hours within Europe, which are 08:00 to 17:30, BST (British Summer Time), Monday through Friday, excluding holidays. For "Enterprise" support, the response-time range is within 15 minutes for Priority 1 issues to within 6 hours for Priority 4 issues. A full accounting of response time by customer support levels and case priority can be provided upon request.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Our comprehensive services deliver maintenance, support, and product updates to customers, partners, and distributors. Specifically, we offer our customers four levels of customer support: Basic, Essential, Advanced, and Enterprise. Support is accessible via phone or e-mail, as well as over the web. Updates and new releases of the licensed software are included with Product Support. In the United Kingdom, Standard Product Support hours are 08:00 to 17:30, BST (British Summer Time), Monday through Friday, excluding holidays. Advanced and Enterprise Support includes 24-hour assistance for critical issues. The Product Support team operates in a “flat” organisational structure, whereby any engineer may assist any customer with any issue; and the Product Support engineer assigned to an issue at the time of help desk “ticket” creation retains ownership over the given case through to resolution/closeout.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We have an automated processes to orchestrate the onboarding of new customers. From a "get-started" perspective, We offer implementation, training, and post-implementation support services. Additionally all hosting, infrastructure, and system management tasks are managed by us; this includes activities around platform (but not application) administration, patch deployments, software upgrades.; ; The system provides a "data anywhere" capability, enabling customers to connect to their existing data sources and systems of record rather than needing to migrate or duplicate data into the system. However, customers can also migrate data into their own database, administrators will have direct database access. For end users, customers can configure application flows to collect data from as appropriate, for example they can enter data, upload files, POST data to webAPIs, or have process flows that pull data from other systems in real-time via integration calls.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Our customers can export data via functionality and reports, including the business logic of their applications and the data stored in the relational database). Customers are responsible for exporting the necessary information prior to the termination date.; Data is typically exported as CSV formatted files, further guidance and information is available on request subject to understanding the current environments in use, and what data has been loaded into the which systems etc.
• End-of-contract process: We have automated processes to orchestrate the onboarding of new customers and the offboarding of customers that are discontinuing the service. These processes ensure that all involved parties are notified and also ensure that sites are deployed and configured (or decommissioned) consistently. These processes further ensure each customer is notified well in advance regarding the expiration of its current agreement, thereby allowing the customer sufficient time, should it decide not to renew the subscription agreement, to export its applications and data before its site is shut down.

Using the service

• Web browser interface: Yes
• Supported browsers: Internet Explorer 11
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: For desktop use, users will use a supported browser. Mobile application will need to be downloaded to device. The only difference will be how the user interface renders, as mobile applications are native.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The platform can be configured to create and expose application programming interfaces (APIs) via Simple Object Access Protocol (SOAP) or Representational State Transfer (RESTful).
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The solution is inherently intended as a platform on which an unlimited number of process-based and case management applications can be configured, executed, monitored, and enhanced over time. Our system allows the design of the application using a Business Process Model and Notation (BPMN) compliant Process Modeller and natively integrated Business Rules Engine, along with drag-and-drop Smart Services that represent activities such as integrations which will occur at certain points in the application.

Scaling

• Independence of resources: Each customer site receives its own dedicated virtual infrastructure which is logically firewalled from that of other customers.

Analytics

• Service usage metrics: Yes
• Metrics types: Within the Platform there is a Group Analysis function where usage of the key platform metrics and be viewed and analysed.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Virtual Ward

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Our customers can export data via functionality and reports, including the business logic of their applications and the data stored in the relational database). Customers are responsible for exporting the necessary information prior to the termination date.; Data is typically exported as CSV formatted files, further guidance and information is available on request subject to understanding the current environments in use, and what data has been loaded into the which systems etc.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Guarantees are based on the customer's subscribed support level, ranging from 99% to 99.99%.
• Approach to resilience: The solution uses Amazon Web Services (AWS) as our Infrastructure-as-a-Service (IaaS) hosting partner . The customer chooses its preferred region, and all customer data is protected and not copied outside the customer’s designated region. AWS has state-of-the-art data centres spanning eight regions worldwide—specifically, including in Asia Pacific (Sydney, Australia; Mumbai, India; Singapore; and Tokyo, Japan); in Canada; in Europe (Frankfurt, Germany; Ireland; London, United Kingdom; and Paris, France); in South America (Sao Paolo, Brazil); and in the United States (Northern California, Northern Virginia, Ohio, and Oregon).
• Outage reporting: Notifications of outages would be sent to each customer's designated support point of contacts via e-mail.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: The platform provides the ability to create user groups, roles, and rule-based associations that can be used to designate access within the platform. The systems role-based security model controls access to data, documents, etc; each time a user requests access to a document or other content, the system verifies that user’s role with respect to the requested object.; ; Each object has its own set of roles to which system administrators can assign users or groups. All objects have standard “administrator,” “editor,” “read only,” and “no access” roles, many objects also possess application-specific roles, providing additional functionality and flexibility.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Service Organisation Controls (SOC) 2 Type II
  • SOC 3
  • Esquema Nacional de Securidad (ENS)
  • Canada Protected B, IRAP
  • Qualys SSL Labs A+ Web-Tier Rating
  • SOC 1/ISAE (International Standard on Assurance Engagements) 3402
  • The Cloud Computing Compliance Criteria Catalog (C5)
  • HITRUST
  • ISO 9001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: CyberEssentials, CyberEssentials+, NHS DSPT, DTAC, DCB0129
• Information security policies and processes: We employ a full-time Information Security Officer and team responsible for defining and adhering to best practices-based information security policies and processes. This team works closely with our solutions team and senior management to monitor the security and performance of our service, as well as coordinate periodic tests and reviews and work with third-party organisations that evaluate and certify the security and controls of our service.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We use our software for the systematic proposal, review, justification, and implementation of cloud infrastructure changes. All changes are tracked using the application and reviewed by a cloud architect/senior engineer. We pay special attention to the security and stability implications of the proposed change. Depending on the change, reviewers may request development environment testing. All requests are stored for audit purposes. Our plan and process are reviewed at least annually and documented as part of our security program review. Our hosting provider manages hardware changes. Sound practices are covered as part of the Service Organisation Controls (SOC) audit.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We perform regular vulnerability scanning against all assets at least monthly. We perform risk assessments for identified security items and handle them in accordance with their overall impact.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We perform daily reviews of event/incident alerts at the infrastructure level. Unusual or suspicious activity is investigated and escalated as necessary.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We use an online form for incident reporting and managing incidents, and we use a Forum for customer communication. The steps we follow in addressing any reported incident are: 1) verifying the source; 2) verifying the incident; 3) notifying other parties as appropriate; 4) form incident response team; 5) gather evidence; and 6) contain, eradicate, and recover from the incident..

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £37,500 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.