CAUTION YOUR BLAST LTD

Digital Service Cloud Solutions

We can support you to safely and robustly leverage cloud technology for your digital services. And as a result to provide significant benefits to your operational capability and your users’ experience of your services. Our service portfolio listed here covers the lifecycle of cloud, implementation and operationalisation.

Features

• Strategic Roadmapping
• Data and Technology Audit
• Custom Solution Engineering
• XGovFormBuilder - Open Source Low Code Customer Journeys
• Operational Integration and Interface Development
• Scalability and Performance Engineering
• Sustainable Lifecycle Management
• Analytic Insights and Impact Quantification
• Change Management and Adoption
• AI LLM for customer contact triage and support services

Benefits

• Significant reduction in inbound enquiries
• Higher customer satisfaction
• Reduced costs of operating services
• Reduced back-office case handling
• Faster case completion time
• Proactive identification and delivery of service change
• Integrated quantitative and qualitative insights for policy making
• Greater compliance with government policy and law
• Better accessibility improving social value and inclusion

£500 to £1,500 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben@cautionyourblast.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

696807406570899

Contact

Ben Stewart
+44 (0)7823443844
ben@cautionyourblast.com

Planning

• Planning service: Yes
• How the planning service works: We will support you in planning your use of digital services in the cloud, their hosting, and, or software services needed, to meet your objectives. ; We: ; 1. establish a lean canvas to map your business model and service value and use this as a baseline communication tool to gain alignment across all stakeholders. ; 2. learn about your challenges, capabilities, objectives, and desired outcomes as measurable key results. ; 3. consider further research with users and analysis of your business data to gain insights into the proposed cloud solution or software services. ; 4. identify and agree on the scope of the cloud hosting and, or, software service implementation work to be done. ; 5. identify external dependencies and concurrency in work that need to be closely managed. ; 6. create a lean agile outcome-based roadmap with you highlighting short-term task details (now), medium-term activities (next), and longer-term goals (then). ; 7. capture and map the approvals, assurances, and certifications required through each phase of implementation ; 8. create a register of risks and assess these with you, taking note of which risks will require active mitigation and agreeing on the strategy for these. ; 9. provide documentation and tooling for managing the implementation
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: When working with you we will consider each of the following factors to provide a thorough and professional service that addresses hurdles and optimises your use of cloud-based services: Assessment and Planning; Choosing the Right Cloud Model ; Security and Compliance; Data Governance and Privacy; Vendor Selection; Implementation Strategy; Training and Change Management; Business Continuity and Disaster Recovery; Performance Monitoring and Optimisation; Support and Maintenance; Legal and Financial Considerations
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The QA and performance testing service helps ensure cloud-based service solutions meet their performance goals and deliver a secure, reliable, and seamless user experience, covering:; Comprehensive Testing Strategy;; Understanding the Cloud Environment; ; Test Automation; ; Realistic Load Simulation; ; Scalability Testing; ; Monitoring and Metrics; ; Testing for Disaster Recovery and Failover; ; User Experience and Accessibility; ; Continuous Integration/Continuous Deployment (CI/CD);; Documentation and Reporting; ; Collaboration and Communication; ; Compliance and Regulations.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We routinely provide 2nd/3rd line technical support for the software we develop. Support is provided by email only, during UK business hours, on a best-endeavours basis, unless otherwise agreed with you. Alternative models of support are available but can vary greatly depending on the actual service and business needs

Service scope

• Service constraints: No constraints

User support

• Email or online ticketing support: No
• Phone support: No
• Web chat support: No
• Support levels: We provide 2nd and 3rd line technical support during UK business hours. Support costs are defined as a team rate and vary according to the scope of the solution we are supporting. Pricing will be set per engagement. We provide a client account manager under each client contract.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 09/07/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Assured to ISO27001:2013
  • Assured to ISO 9001:2015

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  We have an existing working relationship with a social enterprise that provides free coding courses to women and non-binary people across the UK. Work we undertake for the UK government via G-Cloud allows us to sponsor and bring young women into technology positions using this scheme.

Pricing

• Price: £500 to £1,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ben@cautionyourblast.com. Tell them what format you need. It will help if you say what assistive technology you use.