DEFENDED SOLUTIONS LIMITED

Cloud Support & Consultancy

Our service provides consultancy and support services covering strategy, transformation and transition to cloud platforms. We cover AWS, Azure, GCP, Oracle OC4 and VMware private cloud.
We are seasoned in defining and delivering strategy from technology through to cloud governance and operations.

Features

• Strategy Design and Definition
• Operating Model Design
• Cloud Centre of Excellence
• AWS Technical Support
• AWS Design Service
• Azure Technical Support
• Azure Design Service
• Governance Design and Implementation
• Cloud Alignment to Secure by Design
• Penetration Testing

Benefits

• Accelerate Cloud Adoption
• DeRisk Cloud Transition
• Accelerate Business Transformation to the Cloud
• Improve Cloud Security Posture
• Provision of SQEP enabled teams with Cloud expertise
• Accelerate Cloud Projects through use of patterns and blueprints
• Increase adoption of Cloud Services to support the business
• Correct governance to stop sprawl and spiralling costs
• Designs based on industry best practice from Azure and AWS
• Operating models allow teams to efficiently access services needed

£500 to £1,200 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@denfendedsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

697019606989012

Contact

Procurement Team
+44 (0) 203 515 0315
tenders@denfendedsolutions.com

Planning

• Planning service: Yes
• How the planning service works: We help our customers by providing a phased approach;; 1. Discovery - Business Analysts work with customer to derive both Functional and Non-Functional requirement. This phase also maps out the existing landscape. At this stage an active working group will be formed.; 2. Architectural Design Functional/Orgnisational/Security - The Architectural Design phase focuses on the design of the capability or service as well as the existing or to be operating model and governance frameworks. This part of the design also centres on the Secure By Design controls that may align to the delivery.; 3. High Level Design or Supplier Engagement - This phase can split depending on our engagement with the customer. At this stage we can work with your team to put together an SOR through your commercial team and select the correct supplier. Alternatively we will produce High Level Designs covering the following Functional HLD, Service Design Pack and Security Assessment.; 4. Implementation - We will provide a LLDs, System Testing, User Acceptance Testing, Secure By Design compliance and traceability. ; 5. Service Transition - The last phase is to transition the capability into service.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We do not operate across one platform and encourage our customers follow a Hybrid Cloud approach allow portability. In order to support migration between clouds we follow the following framework approach;; 1. Goals - Define the goals for the migration, cost reductions, security posture, simplification etc..; 2. Discovery - Review the existing landscape of applications, SaaS, PaaS, VM hosting and data. Understand dependencies and integration with one another and external systems.; 3. Costs Analysis and Sustainability - Comparison of equivalent workloads and those targeted for migration. To provide a cost and sustainability profile.; 4. Migration Plan - Build out a migration plan that identifies classification of workloads and dependencies and define migration groups. This plan would also look at the mogration steps for each group for example, Rehost, Refactor, Rebuild, RePlatform and Replace.; 5. Infrastructure - Review required infrastructure services such as network and landing zones. If not in place provide the design for these prerequisites.; 6. Implementation - Schedule in the migrations as defined and carry out all the relevant testing needed.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support customer services through our own ITSM support service aligned to the ITILv4 framework. ; ; We work with our customers to define a support model through production of a 'Service Design Pack'. This includes all SLAs, KPIs, processes such as escalation paths. ; ; This will further be supported through Service Reviews on schedule that the customer defines. In which our standard and requested reports are reviewed against the service provided.; ; We can also provide Product Owners, Service Owners and Managers as part of the service if required.; ; We have a support line and service desk that can be contacted 24/7 365. Alternatively we are also able to adapt and consume a customers service function. For example our service team using a customers instance of a service desk.

Service scope

• Service constraints: Our service does not contain any known constraints it is tailored to the customers need.; ; Obviously if a customer selects a solution with an SLA attached that we are to support that would constrain the levels that can provided.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Timers are depend on the priority of the issue or request. When a ticket is raised, we make an assessment.; ; Priority is based on two factors:; Impact; Urgency; ; LOW – there’s an easy and effective workaround, so more an irritation than a stoppage; MEDIUM – operational efficiency is degraded, but there is either a reasonable workaround or other members of team are unimpeded; HIGH – the issue is critical and one or more major business processes are stopped; ; LOW – person or small group of people affected; MEDIUM – department or large group affected; HIGH – whole organisation is affected
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Level 1 Support teams solve user problems by following standard operating procedures (SOP). If no solutions are available as per the training and instructions, Level 1 personnel forward the queries to Level 2 support. Level 2 Take queries from Level 1. This level of help mostly deals with in-depth troubleshooting and backend analysis. First, a Level 2 technician reviews the work order from a Level 1 specialist to determine how much support was provided, what the client issue is, and how long the client has worked with the Level 1 agent. Level 3 This level of support requires SMEs. Level 3 support consists of experts, who may include specialists such as architects, engineers, and creators. These support experts have access to the highest level of company and product information. They can provide solutions for a wide variety of technical problems.

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: AWS, Microsoft Azure, Google Cloud and Oracle OCI.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: URS (UKAS Level)
• ISO/IEC 27001 accreditation date: 30/10/2025
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO9001
  • ISO20000

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  Can be found via our two below policies on our website -; ; https://www.defendedsolutions.com/social-responsibility-policy; https://www.defendedsolutions.com/carbon-neutral-policy

  Equal opportunity

  Can be found via our two below policies on our website -; ; https://www.defendedsolutions.com/social-responsibility-policy

Pricing

• Price: £500 to £1,200 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@denfendedsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.