MBI HEALTH LIMITED

LUNA° ROVA Automated Pathway Validation

LUNA° ROVA° is an Automatic Document Reading Solution. Applying ROVA° to the waiting list dataset will triangulate structured data from an EPR with unstructured data from clinical documents to identify unwarranted variation. ROVA° achieves up to 6x more productivity than manual validation reducing the human time spent reading clinical documents.

Features

• Reading clinical documents to save you effort and time
• Daily automated validation keeping up to date with pathway status
• A rich catalogue of document reading algorithms and classifiers
• Presenting key data items intuitively to make confident decisions
• Automating workflow and writing back to systems when safe
• Applying guardrails around every pathway step to protect patients
• Cutting through waiting list noise to find the right pathways
• ROVA° applies structure to unstructured documents

Benefits

• 3.5 x more efficient than manual validation
• High accuracy on outcomes and pathway status
• Human-led decision making, not the machine
• Downstream integration with PAS API’s and RPA
• Teams work faster and more efficiently
• Reduces the cost of validation
• Far more pathways checked in a shorter time frame
• Fully checked and reliable waiting list

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@mbihealth.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

697020227141969

Contact

Emilios Evangeli
07736495433
info@mbihealth.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  Deployment centric application platforms

  • Application Server Software Platforms
  • Cloud Deployment-Centric Application Platforms
  • Transaction Processing Monitors
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: LUNA Data Quality Assurance LUNA Waiting List Management and Assurance LUNA EPR Transition LUNA Waiting List Constructor Elective Performance Improvement Elective Capacity Planning LUNA Academy Managed Booking Service LUNA ROVA Automated Pathway Validation
• Cloud deployment model: Private cloud
• Service constraints: N/A
• System requirements:
  • Provision for HSCN connection
  • Data transfer protocol
  • Application network white listing
  • MBI team remote front end access to PAS/EPR

User support

• Email or online ticketing support: Yes
• Support response times: 8am - 6pm Monday to Friday Severity 1: 2 hours Severity 2: 2 working days Severity 3: 5 working days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes
• Support levels: The MBI PMO triage all support requested and route each tickets to the relevant support team: Level 1: PMO or Assigned Delivery Team Manager Level 2: Business Analyst / SME Level 3: Technical Analyst / SME Level 4: Design & Development All support levels are inclusive of TCV
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite or remote user training User documentation User Acceptance Testing Operational Transformation and Adoption
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: At the end of the contract term, if the Client chooses to not continue with the LUNA solution and services, MBI will decommission the solution and uninstall all software and configuration installation. All source data within the system will follow Client data retention policy: be either transferred, destroyed or retained on the server for an agreed period of time and cost.
• End-of-contract process: At the end of the contract term, if the Client chooses to not continue with the LUNA solution and services, MBI will decommission the solution and uninstall all software and configuration installation.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Available through the software and copies provided to the user organisation

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: API's for incoming and outgoing data messaging, specifically with patient contact systems, Business Intelligence systems and other down stream databases
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: N/A
• API: No
• Customisation available: Yes
• Description of customisation: Fully configurable front end across views, cohorts and fields. User preferences Organisation structure representation Validation form and drop downs are all configurable

Scaling

• Independence of resources: Dedicated server performance scaled to size and complexity of each Client. Monitoring and throttling available to ensure no performance degradation.

Analytics

• Service usage metrics: Yes
• Metrics types: Bespoke reports to be configured per client requirement
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Front end download to Excel back end using SQL script API where applicable
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The Service Level applicable to IaaS is: Service Level: Availability Measurement Period: Month Service Level: Not less than 99.99% This service level applies solely to infrastructure running customer workloads. Portal and other tooling is excluded from downtime calculations
• Approach to resilience: Our data centre supplier has designed the platform with redundancy built-in from generator-backed, diverse power sources, to redundant TOR and core switching, clustered resources, dual network ports, to redundancy within the individual host, and operates the platform on at least an N+1 basis. This is an industry best practice standard.
• Outage reporting: Email alerts, front end message pop-ups, senior user engagement

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Role Based Access Control
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: 2.1.1 - Acceptable Use Policy (AUP) 2.1.2 - Access and Password Control Policy 2.1.3 - Bring Your Own Device Policy 2.1.4 - Cloud Security Policy 2.1.5 - Configuration Management Policy 2.1.6 - Cookie Policy (website) 2.1.7 - Cross-Border Data Transfer Policy 2.1.8 - Cryptography Policy 2.1.9 - Data Leakage Prevention Policy 2.1.10 - Data Protection & Data Quality Policy 2.1.11 - Data Subject Rights Policy 2.1.12 - Data Masking Policy 2.1.13 - Identity and Access Management Policy (IAM) 2.1.14 - Information Deletion Policy 2.1.15 - Information Security Policy 2.1.16 - Log Management Policy 2.1.17 - Mobile Devices & Remote Working Policy 2.1.18 - Network Security Policy 2.1.19 - Web Filtering Policy 2.1.20 - Secure Systems Engineering Principles Policy (SSE) 2.1.21 - Privacy-Enhancing Technologies (PET) Policy 2.1.22 - Automated Decision-Making Policy 2.1.23 - Data Portability Policy
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our procedure applies to changes that could impact products, services, infrastructure, and processes. Supplier processes and relationships that affect compliance or product quality. Infrastructure and IT systems critical to operations, including hardware, software, and cloud platforms. Operational systems and office environments that may influence regulatory compliance or business continuity. Minor or routine changes are excluded unless they introduce risks requiring specific management. Changes Requiring Management: Changes affecting compliance with ISO standards or regulatory requirements. Modifications to supplier processes that could impact product quality. Updates to critical infrastructure or IT systems that affect operational continuity. Changes requiring validation under regulatory frameworks
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Potential threats are assessed based on our security tools and threat intelligence review procedure. Critical and high severity threats are patched within 14 days. Sources include: National Cyber Security Centre NHS Cyber Alerts US-CERT MITRE ATT&CK Framework European Union Agency for Cybersecurity (ENISA) Cyber Threat Alliance (CTA) SANS Internet Storm Center (ISC) Open Threat Exchange (OTX) UK Cybersecurity Information Sharing Partnership (CiSP)
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises are identified by our security tools and user incident reports. • Incident Handling: The ISIRT will assess and prioritise incidents based on severity levels (Level 1, 2, or 3) using predefined criteria, such as the impact on business operations, the sensitivity of the data involved, and the potential for further escalation. The ISIRT will coordinate with relevant departments to contain, mitigate, and resolve the incident. • Severity Levels: Incidents are ranked based on severity: o Level 1: Requires immediate response. o Level 2: Requires response within one working day. o Level 3: Requires response within one working week.
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management process is managed through our IMS (ISO27001). Examples include: • Unauthorised data access or disclosure. • Loss or theft of physical or electronic data. • Malware attacks. • Unauthorised changes to system configurations. • Human errors leading to data leaks. • Phishing attacks. A Data Breach is a specific type of Information Security Incident involving unauthorised disclosure or loss of protected data. In such cases, the Personal Data Breach Management Procedure will be activated. Users report incidents through an incident report form or by contacting our support team. Incident reports can be provided on request.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1.5%
• Between £1,000,001 and £2,500,000: 2.5%
• Between £2,500,001 and £5,000,000: 2.5%
• Over £5,000,001: 2.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification Limited
• ISO/IEC 27001 accreditation date: Monday 1 December 2025
• What the ISO/IEC 27001 doesn’t cover: All areas of ISO27001:2022 are included in the certification
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 162781e6-c2eb-478c-95cf-3cd9f5caf866
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: E13b0cb7-6f94-47c3-b421-b14ceaf6052f
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Content of the outreach activity is designed to suit the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@mbihealth.com. Tell them what format you need. It will help if you say what assistive technology you use.