e-Zest Solutions Limited

Cloud Services (Data Engineering, FinOps, Legacy Transformations, Data Platform Development)

e-Zest, an agile digital technology partner, specializes in cloud and data solutions with expertise in Snowflake, AWS, and Microsoft. Our partnerships drive seamless cloud migration, data migration, orchestration, and architecture, CI/CD, Legacy transformation. Services focused on data engineering, SQL/NoSQL consulting and developments.

Features

• Our service includes archiving, backup & DR planning and implementation
• Computing platforms that enable delivery of software via the Internet
• Azure Optimisation and Finops, CI/CD, DevOps Services
• A service starting from big data and metadata management, BI-analytics
• SQL and NoSQL Consulting and Development services
• Cloud Infrastructure Provisioning and Administration Services through its partnerships
• Resource Manager and can help to deploy-configure cloud seamlessly
• Monitoring and troubleshooting are to improve on performance and scalability
• Asynchronous service-to-service communication used in serverless and microservices architectures
• Build, deploy, test and run applications on cloud PaaS service

Benefits

• 2X Faster Cloud Adoption
• 43% Reduced cost of Ownership
• 99.999% SLA
• 5% Efficiency in the Application
• 5% - 8% Optimized Bills
• 20% Reduction in IT staff management costs
• 50% Reduction in repeat call/tickets per year
• Performance and High Availability - 24x7x365 Cloud Monitoring
• Manage and ensure business continuity with potentially high demand
• Optimal Infrastructure and Cost Management

£405 to £1,485 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at athang.kale@e-zest.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

697897844527140

Contact

Athang Kale
+44 7500 706737
athang.kale@e-zest.com

Planning

• Planning service: Yes
• How the planning service works: Following is the process for planning we follow in e-Zest:; - Identify business problems that Our services can resolve; - Define roadmap; - Industry insights & benchmark; - Business process transformation and automation; - Identify areas for Cloud service integration; - TCO & ROI Analysis
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Amazon AWS
  • Microsoft Azure

Training

• Training service provided: Yes
• How the training service works: We follow below practice for training process:; - Prepare training plans and schedules; - Create super user and end-user training material using User Productivity Kit (UPK); - Deliver super user and end-user training; - Provide end-user production support in post go-live walk-in sessions; - Participate in user workshops to assist end-users and help them adapt to the solution; - Complete any tasks as assigned by the Organisation. ; - Organisation will provide access to development and test environments and a focal point of contact to manage the delivery. ; - Organisation will provide licenses for software tools. For offshore resources the Contractor shall take care of providing required equipment (computer and communication), Organisation will provide the enterprise application licenses ; - Expected to bring tangible re-useable materials from its previous projects and engagements, like different specific methodologies, internal tools, etc. that can be of Agency benefit
• Training is tied to specific services: Yes
• Services the training service works with:
  • Amazon AWS
  • Microsoft Azure

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Following process we follow for Migration we follow in e-Zest:; - Migration of previous DevOps environments to new environments (Also includes On-premise to Cloud); - Setting up governance & best practices; - Handholding
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon AWS
  • Microsoft Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: - Test Consultancy: Setting up Industry standard Test Practice processes and tools. Help in building testing center of Excellence.; - Test Data Management: Providing efficient and cost effective use of test data Testing for Data warehousing and BI including Migration testing; - Mobile App Testing: Test for functionality, usability and consistency; - Security Testing: Data Protection, Verifying Integrity , authentication, validation, encryption; - Test Automation: Accelerating Testing and Reduce Time to Market; - Functional Validation & Regression: Certifying existing functionality across Systems / Applications.; - Performance Testing & Other NFR: Ensuring system meets performance related and other Non Functional requirements; - System Integration: System and system integration testing

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • Certified Information Systems Security Professional
  • EC Council

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: • Our service includes archiving, backup & DR planning and implementation; • Computing platforms that enable delivery of software via the Internet; • A cloud service that allows to upload, organize, start-stop, scale; • A service starting from big data and metadata management, BI-analytics; • NoSQL Consulting and Development services include: DynamoDB, MongoDB, CouchDB, Cassandra; • Cloud Infrastructure Provisioning and Administration Services through its partnerships; • Resource Manager and can help to deploy-configure cloud seamlessly; • Monitoring and troubleshooting are to improve on performance and scalability; • Asynchronous service-to-service communication used in serverless and microservices architectures; • Build, deploy, test and run applications on cloud PaaS service

Service scope

• Service constraints: E-Zest specializes in delivering servicers on globally known cloud platforms such as Microsoft Azure and Amazon AWS. While we offer end-to-end services on cloud advisory through design, development and managed services to our global customers, we have observed that these cloud service providers have some limitations/constraints in terms of features and functionalities. In these situations, we closely work with principles as a preferred partner and come up with a solution to mitigate this constraints.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Responding to tickets and emails is the function of service level agreement (SLA). e-Zest team works with customer point of contact on identifying this SLAs before kicking-off the engagement and all team members are sensitized to work. Sample SLA: ; 1. For Critical tickets, response time is 30 mins to an hour based upon Urgency. ; 2. For High priority tickets, response time is 30 mins to 2 hours based upon Urgency. ; 3. For Medium priority tickets, response time is 2 to 4 Hours based upon Urgency. ; 4. For Low priority tickets, response time is 4 to 8 hours based upon Urgency
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We always recommend the use of third party ticketing tool like Zendesk to manage tickets and services. This third party tool has web chat support to communicate, share the information within the team in real-time.
• Support levels: We provide tiered support to provide the best possible service in the most possible efficient manner. ; 1. Level 1 / L1 support: This is the initial support level responsible for basic customer issues that do not require any developer intervention. Typical activities include support required related to usage of the system, educating the user, resolving configuration issues. ; The first job of a Level-1 specialist is to gather the user’s information and to determine the user’s issue by analyzing the symptoms and figuring out the underlying problem. Once identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available. ; ; 2. Level 2 / L2 support: This is a more in-depth technical support requiring experienced and more knowledgeable personnel on a product or service. For this level of support of developer intervention is required but there is no change in functionality.; ; 3. Level 3 / L3 support: This is the highest level of support in a three-level support model responsible for handling the most difficult or advanced problems. This support involves developer intervention with functionality level changes. Complete life cycle needs to be executed to implement such changes.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: E-Zest resells Microsoft Azure's technology products and cloud components.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TUV Nord
• ISO/IEC 27001 accreditation date: Certificate date: 20.10.2022. Valid till 19.10.2025
• What the ISO/IEC 27001 doesn’t cover: The control A.14.2.7 Outsourced Development is excluded from the certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Crossbow Labs LLP
• PCI DSS accreditation date: 29/05/2020
• What the PCI DSS doesn’t cover: E-Zest IT & cloud administrative support are covered in PCI DSS scope. Rest of the e-Zest software development activities are not covered.
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Our G-Cloud service provision is deeply committed to delivering against the outlined Social Value themes, particularly:; ; Wellbeing - We recognize the importance of employee wellbeing in driving productivity and organizational success. Our services prioritize user experience, intuitive interfaces, and streamlined workflows to reduce cognitive load and enhance overall satisfaction. Additionally, we offer resources and support for mental health awareness and work-life balance, promoting a culture of wellness within our client organizations; ; Our G-Cloud service provision is dedicated to delivering social value across multiple dimensions

Pricing

• Price: £405 to £1,485 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at athang.kale@e-zest.com. Tell them what format you need. It will help if you say what assistive technology you use.