BYTES SOFTWARE SERVICES LIMITED

Databricks Professional Services & Training

Databricks Professional Services & Training is a comprehensive offering designed to provide advisory support, training, and enablement for data teams. We provide consistent delivery capability for DataPlatform, Machine Learning and Generative AI use cases, while also developing self-sufficiency to accelerate outcomes, de-risk project delivery and scale the GTM motion. bssgc

Features

• Establish Lakehouse, an open foundation for all your data
• Embeds expertise to accelerate data and AI value.
• Review & design of Data Architecture and implementation plan
• Architecture design, planning and assurance service for data platform migration
• Data Engineering assurance and data delivery service
• Machine Learning assurance and Machine Learning delivery service
• Mosaic Generative AI advisory and implementation of RAG use case
• Mosaic Generative AI strategy, Finetune and train custom models
• Instructor led private & public hands on training
• Certification exams to assess knowledge of Databricks Data Intelligence platform

Benefits

• Service aimed at addressing the UK's Data Skills gap
• Data & AI for everyone in the organisation
• Platform by Apache Spark™, Koalas, Delta Lake, ML Flow creators
• Performant, scalable, cost efficient data intelligence platform with Data Governance
• Custom models on your data to maintain privacy and control
• End-to-end AI workflow to deploy and manage machine learning models
• Monitor and govern models with MLFlow to measure performance
• Gain industry recognition, competitive differentiation, greater productivity and results
• Measure your educational investment and analyse ROI, cost effectiveness
• Learning for all roles, tailor made for distinct personas

£160 a unit an hour

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

697902098326159

Contact

Richard Read
01372 418 500
tenders@bytes.co.uk

Planning

• Planning service: Yes
• How the planning service works: "Databricks supports hosting on Amazon AWS, Microsoft Azure, and Google Cloud Platform, allowing users to access data wherever they keep it, regardless of the cloud. Databricks provides detailed information about the regions supported by Databricks on AWS, features available in each region, and IP addresses and domains for Databricks services and assets. This information is crucial for users who create their Databricks workspaces in their own VPC, a feature known as customer-managed VPC, or if they use AWS PrivateLink within their Databricks network environment.; Databricks has a structured approach to implementing software services. For common use cases like Hadoop Migration, Data Lake Optimization, Streaming Analytics, and Machine Learning, Databricks builds a reference architecture along with a supporting reference implementation. The offerings are modular, allowing for an architecture-only portion if customer feedback warrants it. ; "
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • "Databricks platform on Amazon AWS "
  • Azure Databricks on Microsoft
  • Databricks platform on Google Cloud Platform

Training

• Training service provided: Yes
• How the training service works: "Whether you are new to the data lake or building on an existing skill set, you can find a curriculum tailored to your role or interest. With training and certification through Databricks Academy, you will learn to master the Databricks Lakehouse Platform for all of your big data analytics projects.; We provide custom-fit learning paths for multiple roles and career paths. These paths include self-paced courses, instructor-led training, and certifications/accreditations, where appropriate.; All instructor-led courses include hands-on exercise using real-world scenarios in the actual Databricks Lakehouse platform. By participating in these courses you will build cloud-native skills that achieve and sustain new levels of competitive performance. Our courses aim to enable individuals and teams to innovate faster so your business will not just survive, but thrive, now and in the future. Instructor-led courses are offered for public or private enrolment. We also provide customised consultant led enablement workshops for individual use cases or platform implementations. ; Certification exams assess your knowledge of Databricks Data Intelligence platform usage and the underlying methods required to successfully implement quality projects."
• Training is tied to specific services: Yes
• Services the training service works with:
  • Databricks platform on Amazon AWS
  • Azure Databricks on Microsoft
  • Databricks platform on Google Cloud Platform

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Databricks migration assurance service provides a concrete migration outcome through a prescriptive approach that maximises the value of customer’s existing data and pipeline investments — ensuring seamless migration to the Databricks Lakehouse Platform and best practices conformance while reducing risk and cost. Databricks subject matter experts work as part of a customer team providing architecture, planning, design and ongoing expert support and technical guidance in the form of an advisory capacity throughout the migration journey to ensure success.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • "Databricks platform on Amazon AWS "
  • Azure Databricks on Microsoft
  • Databricks platform on Google Cloud Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: "Databricks offers comprehensive support for its platform managed cloud services across AWS, Azure, and GCP. This includes assistance for a variety of components such as Databricks Workspace, Databricks SQL, Databricks Runtime, and Databricks SQL Analytics. Additional support extends to Unity Catalog, Databricks Machine Learning, Delta Live Tables, and other services connected to the Databricks platform. This holistic support ensures that users can maximize the efficiency and utility of Databricks tools across different cloud environments, enhancing data integration, analysis, and machine learning capabilities seamlessly.

Service scope

• Service constraints: Databricks Professional Services & Training is only available for consultancy and training required for Databricks Data Intelligence platform on AWS, Azure Databricks on Microsoft and Databricks Data Intelligence platform on Google Cloud Platform

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: "Mission Critical ; Mission Critical:Response <15 minutes.; Severity 1: Response <1 hour.; Severity 2: Response <2 hours.; Severity 3: Response <4 hours.; Severity 4: Response <1 business day; Support hours: Severity 1 & 2: 24x7x365, Severity 3 & 4: 9 AM–6 PM, business days; ==============================; Production .; Severity 1: Response <1 hour.; Severity 2: Response <4 hours.; Severity 3 & 4: Response within 1 business day; Support: Severity 1 and 2: 24x7x365, Severity 3&4: 9 AM–6 PM, business days; ==============================; Enhanced .; Severity 1: Response <4 hours.; Severity 2, 3 & 4: Response <1 business day; Support: 9 AM–6 PM, days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: "Databricks provide two chat support options at extra cost, Microsoft Teams and Slack. ; Microsoft accessibility tools can be found here -> https://support.microsoft.com/en-us/office/accessibility-tools-for-microsoft-teams-2d4009e7-1300-4766-87e8-7a217496c3d5; Slack - https://slack.com/intl/en-gb/accessibility; "
• Web chat accessibility testing: At this time, we have not conducted specific testing of our web chat systems with assistive technology users.
• Support levels: "At Databricks, we are committed to providing a comprehensive suite of support services designed to meet the varied needs of our customers. Our support packages are structured into four distinct tiers: Mission Critical, Production, Enhanced, and Business Support, each tailored to support different operational needs and urgency levels. Mission Critical is our premier support tier designed for customers who require immediate attention to business-critical issues. Production Support is geared towards customers operating in high stakes environments where uptime and reliability are paramount. Enhanced Support offers an elevated support experience ideal for clients who need more than standard support but less than the intensive care of Production or Mission Critical tiers. Business Support provides foundational support suited for environments with less critical workloads such as Development and Staging environments. Additionally, we offer the option of a Designated Support Engineer to augment any support package, providing personalised technical assistance.; ; Further information on support structures can be found here- https://databricks.com/support ; We can provide an indication on costs as part of our commercial response. A Designated Support Engineer is available at extra cost. ; "

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Databricks

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BDO
• ISO/IEC 27001 accreditation date: 18/12/2021
• What the ISO/IEC 27001 doesn’t cover: "Whole organisation covered; "
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: BDO
• PCI DSS accreditation date: 25/10/2021
• What the PCI DSS doesn’t cover: "Only Available in Azure and AWS.; Available in all regions except Azure Switzerland West.; Serverless workloads are not currently covered for PCI-DSS in Azure.; Most serverless workloads are not currently covered for PCI-DSS. AWS Databricks SQL Serverless workloads are covered under PCI-DSS for AWS us-east-1 and ap-southeast-2 regions only."
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  We take our environmental management and the impact we have on the environment very seriously. We have environmental policies in place and hold the ISO14001 accreditation. Our environmental assessments are conducted annually by an external Lead ESOS Assessor; they are signed-off by the board and compliance reported to the regulator (the Environment Agency). Our environmental policy is published on our website at https://www.bytes.co.uk/company/sustainability/environmental.; Bytes achieved carbon net zero in March 2022 through approved carbon offsetting schemes. We are always seeking to reduce our impact on the environment. We aim to minimise waste, reduce pollutants and use renewable materials. Our offices have recycling facilities for cans, plastic and paper. We aim to reduce our office printing to zero within the next few years. ; An Environmental Steering Committee has been established to coordinate environmental activities and drive change.; To drastically reduce our emissions, we have switched to renewable energy. Our Head Office has reached our first milestone of using a specialist 100% renewable electricity provider. We are also exploring options to install solar panels on our Headquarters building.; Other environmental initiatives include installing electric vehicle charging points and encouraging staff to commute to work without the car (setting up a car share network and installing secure cycle parking).; We produce a SECR (Streamlined Energy and Carbon Reporting) report that details the companies energy consumption and carbon emissions. This report is produced annually by an independent assessor. ; This report provides details of our emissions in Scope 1, 2 and 3 categories. It details the activities previously taken to reduce emissions and also recommendations for further improvements.; For scope 1,2 and 3 emissions we aim to reduce these by 50% by 2025-2026 from our 2021 baseline.; We aim to be Net Zero by 2040, covering our own operational emissions.

Pricing

• Price: £160 a unit an hour
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@bytes.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.