Feel Created LTD

WordPress support

We provide WordPress support to businesses of all sizes including system and plugin updates. We’re specialist developers using the WordPress CMS framework and knowledgeable in all aspects of WordPress CMS support. We can also help with WordPress web design and development, WordPress hosting, WordPress cloud hosting and WordPress maintenance.

Features

  • WordPress hosting and maintenance packages (twice weekly to monthly)
  • Retainer-based support services
  • SSL certificate
  • Manual system checks following an update
  • Theme and plugin updates
  • Secure backup system
  • Development versions of your site
  • Website 'uptime' monitoring
  • Quick response times (within 24 hours, action within 48 hours)

Benefits

  • Better site performance
  • Increased website security
  • Troubleshooting – issues resolved quickly
  • Regular or ad-hoc support as required

Pricing

£90 a unit an hour

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@feelcreated.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

6 9 7 9 3 3 0 7 8 3 7 5 8 8 2

Contact

Feel Created LTD Ian Long
Telephone: 01924 802 185
Email: hello@feelcreated.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
For collaboration purposes, we encourage face to face meetings. To help reduce our carbon footprint, we prefer to carry out administrative meetings/regular catch-ups remotely.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
We aim to respond to queries within a 24 hour period within normal working hours (Mon-Fri). Queries sent during weekends and national holdiays are monitored and will be responded to at the earliest possible opportunity.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We offer numerous packages for support depending on the chosen service. These can be tailored to requirements at an additional cost.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Fighting climate change

Fighting climate change

We're committed to operating as a carbon-neutral supplier (through our own calculations) and aim to be certified through the environmental consultancy, Ecologi in 2022. We offset unavoidable carbon through Ecologi's carbon offsetting scheme and we plant trees every month too. We advise our clients on reducing the carbon footprint of their website builds by request.
Covid-19 recovery

Covid-19 recovery

We've complied with COVID-19 regulations throughout the course of the pandemic and continue to operate in a COVID-safe manner. We've adopted a number of new technologies (such as video calling and online collaboration tools) that have proved useful during the pandemic and remain helpful to our clients.
Equal opportunity

Equal opportunity

We're an equal opportunities employer.
Wellbeing

Wellbeing

We encourage of culture of wellbeng within our team.We work from the grounds of Nostell Estate (National Trust), giving us (and visiting clients) access to beautiful, safe walks in green open spaces.

Pricing

Price
£90 a unit an hour
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@feelcreated.com. Tell them what format you need. It will help if you say what assistive technology you use.