MYKNOWLEDGEMAP LIMITED

MyProgress

A digital assessment and ePortfolio platform for competency-based learning and workplace-based assessment. It enables learners, assessors, and organisations to record and assess progress. MyProgress streamlines assessment through mobile evidence capture, custom forms, and LMS integration. It enhances engagement, demonstrates competence, and supports regulatory compliance through robust reporting and audit-ready data.

Features

• Offline mobile access: record and assess learning without internet connectivity.
• Customisable assessment forms: tailor templates to programme/organisational requirements.
• Real-time reporting dashboards: monitor learner progress instantly.
• Automated workflows: streamline review and feedback between mentors and learners.
• Secure data storage: encrypted hosting ensuring compliance with GDPR/NHS standards.
• System integrations: connect seamlessly with LMS and student record systems.
• Evidence capture tools: upload photos, videos, and notes within assessments.
• User role management: control permissions for learners, mentors, & administrators
• Analytics and insights: identify trends, gaps & quality assurance opportunities.
• Multi-platform compatibility: access via mobile app/tablet, or web browser.

Benefits

• Capture assessments anywhere: support learning and feedback in real environments.
• Reduce costs: digitise assessments, streamline administrative workflows instantly.
• Improve feedback quality: enable timely, structured mentor responses to learners.
• Enhance visibility: track progress through live dashboards and reports.
• Increase engagement: empower learners with clear progress insights.
• Assure compliance: meet regulatory/audit requirements with verified digital records.
• Save time: automate manual processes and eliminate duplicate data.
• Strengthen decision-making: analytics identify trends and learning needs.
• Support collaboration: connect mentors, learners, and assessors.
• Adapt easily: customise workflows to organisational/programme requirements.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesandmarketing@myknowledgemap.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

697992521677780

Contact

Paul Mahoney
07908 565870
salesandmarketing@myknowledgemap.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Education
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: MyProgress is delivered as a fully managed cloud service with minimal operational constraints. Planned maintenance is scheduled outside core business hours and notified to customers in advance via email or the service status page.; ; The service requires modern web browsers (such as Chrome, Edge, or Safari) and the MyProgress mobile app for iOS or Android. Internet connectivity is required for synchronisation, although offline functionality is supported on mobile devices.; ; System integrations may depend on customer infrastructure or API access. Any non-standard configuration or bespoke integration may require additional implementation planning and testing.
• System requirements:
  • Modern web browser: Chrome, Edge, Safari, or Firefox latest version.
  • Stable internet connection: required for synchronisation and online access.
  • Mobile app installation: MyProgress app for iOS or Android devices.
  • Operating system updates: supported OS versions with current security patches.
  • Institutional email access: required for authentication and notifications.
  • API access permissions: needed for system integrations or data exchange.
  • Firewall configuration: allow HTTPS (port 443) for secure communication.
  • Sufficient device storage: required for offline assessments and media uploads.
  • PDF viewer software: to view exported reports and forms.
  • Administrative access rights: required for setup, configuration, and user management.

User support

• Email or online ticketing support: Yes
• Support response times: Our ticketing support service is available 7 days a week, 24hrs a day.; Our standard response times are within business hours Monday - Friday 9am to 5pm.; Enhanced support coverage available on request
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: No
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Support; Provides Service Desk support (09:00–17:00 UK), online knowledge base, automated system monitoring, SLAs, roadmap updates, and access to customer user groups.; ; Enhanced Support Options; Provides extended hours, custom SLAs, live chat or telephone support during busy periods, consultancy and system reviews.; ; Costs; Standard Support - Included in licence fee.; Enhanced Support - Priced according to scope and duration. ; ; Technical Account Manager; Provided as part of the standard licence at no extra cost. Oversees service reviews, roadmap updates, and escalation management.; ; Cloud Support Engineer; Available as an optional add-on. Supports integrations, SSO, APIs, performance analysis, migrations, and configuration work. Charged either monthly (reserved resource) or per-day for project requirements.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: MyKnowledgeMap provides a structured onboarding and implementation programme to ensure organisations begin using MyProgress smoothly and confidently. A dedicated implementation team, including an experienced project manager and implementation consultant, supports every customer from initial planning through to go-live.; ; Implementation begins with a discovery phase to understand organisational structures, assessment workflows, and integration needs. MyProgress is then configured to match local requirements, including bespoke assessment forms, user roles, and reporting.; ; Training is delivered through online sessions, webinars, and optional onsite workshops. Separate pathways are provided for administrators, assessors, and learners so each group gains the knowledge needed to use MyProgress effectively.; ; Comprehensive documentation is available through the MyProgress support portal, including step-by-step guides, videos, and help articles. Administrators also receive configuration manuals and implementation toolkits to support ongoing system management.; ; After launch, organisations continue to receive support through the MyKnowledgeMap Service Desk, ensuring timely help, updates, and access to new features. This structured approach enables rapid adoption, reduces administrative overhead, and supports long-term success for every MyProgress deployment.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: When a MyProgress contract ends, users are supported through a clear and managed data-extraction process designed to ensure continuity, compliance, and flexibility. Prior to contract closure, the MyKnowledgeMap customer service team meets with the organisation to review all available extraction options and formally agree an exit plan that outlines required formats, timescales, and any specific migration needs. Customers can request a full copy of their data, and any associated costs depend on the level of processing or formatting needed for onward use in another system.; Once the contract expires, organisations may choose to retain read-only access to MyProgress on a monthly basis. This allows users to continue running reports, performing exports, or retrieving records. Each month of access is charged at one-twenty-fourth of the previous annual subscription, providing a predictable and low-overhead continuation period.; All customer data is moved into an online archive for twelve months following contract termination. During this time, organisations can still request extracts or deletion. After twelve months, data is either securely erased or transitioned into an offline archive for an agreed retention period. This approach ensures data remains accessible when needed while maintaining strong security and compliant disposal processes.
• End-of-contract process: At the end of the contract, our licence pricing covers all standard activities required to support a smooth, secure, and compliant transition out of the service. This includes a review with the customer service team to agree the exit plan, advice on available extraction options, and provision of data in the standard formats offered by MyProgress. Secure archiving of data for twelve months after contract end and final deletion at the end of that period are also included.; Additional costs arise only where the customer requires services beyond the standard exit provision. These may include bespoke data extraction or preparation in specific formats, depending on the level of transformation or structuring requested. If an organisation wishes to retain read-only access to the system after the contract expires, this is charged monthly at one-twenty-fourth of the previous annual fee.; In summary, standard exit planning, access to standard data extracts, and secure archiving are included in the contract, while tailored exports and optional extended access are chargeable extras.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: MyProgress offers the same secure, Azure-hosted service across mobile and desktop, but each is optimised for different tasks. The mobile app supports workplace-based assessment with fast, intuitive data capture and full offline capability, syncing securely when connectivity returns. The desktop service, accessed through any modern browser without plug-ins, provides the broader management environment for reviewing submissions, running reports, configuring forms, and overseeing cohorts. Both use the same authentication, role-based access controls, and encryption standards. In practice, mobile is for capturing learning and experiences in context, while desktop is for oversight, analysis, and administration.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The MyProgress service interface is designed to provide an intuitive, modern and accessible experience for students, supervisors, assessors and administrators. ; ; Web-Based Interface; ; The primary interface for MyProgress is a secure, browser-based application accessible from any modern web browser. It provides a responsive, user-friendly interface with role-based navigation so each user sees functions relevant to their role.; ; Mobile App Interface; ; MyProgress includes a dedicated mobile application for iOS and Android that provides a streamlined interface for in-placement use, even in locations with little or no connectivity.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: As part of our validation process, we utilise a comprehensive suite of industry-leading testing tools, including:; • WAVE Evaluation Tool; • Mac VoiceOver; • Accessibility Insights for Web; • Text spacing bookmarklet https://codepen.io/stevef/pen/YLMqbo/
• API: Yes
• What users can and can't do using the API: MyProgress exposes a RESTful API designed primarily for secure integrations with your existing systems, such as student records, learning management systems and business intelligence tools. The API uses JSON over HTTPS, is documented using Swagger and is protected using API keys and/or IP address restrictions.; Once enabled the APIs can be used to automate and integrate key data flows, including:; • Reading core MyProgress data; • Keeping user and cohort data in sync; • Integrating with learning platforms; ; To protect service integrity, performance and data protection obligations, there are deliberate limitations on what can be done via the API.; • Scope limitation; Only a defined subset of entities and fields are exposed via the API. ; • Permission and role constraints; API calls are authorised according to the same least-privilege principles as interactive users. An API client cannot perform operations outside the scope granted to its credentials .; • Change-control boundaries; High-impact changes (for example major structural changes to assessments, roles, or data-retention rules).; • Performance and rate limits; Reasonable rate limits and payload size constraints are applied to safeguard overall service performance for all tenants.; • Compliance safeguards; Operations that could conflict with data-protection, retention or audit requirements.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise MyProgress extensively to align with their organisational, programme, or regulatory requirements.; ; What can be customised:; Assessment forms, workflows, feedback templates, terminology, branding, and reporting dashboards can all be tailored. Assessment forms can be created to support a wide range of healthcare and professional education contexts, including medical, nursing, and veterinary training. Examples include Entrustable Professional Activities (EPAs), Mini Clinical Evaluation Exercise (Mini-CEX), Direct Observation of Procedural Skills (DOPS), Case-Based Discussion (CBD), Multi-Source Feedback (MSF), reflective practice logs, and supervisor reports,ensuring alignment with curriculum requirements and regulatory standards across diverse training programmes. User roles and permissions can also be configured to control access and functionality.; ; How users can customise:; Administrators use the web-based configuration tools within MyProgress to design and publish assessment forms, adjust workflows, and manage user structures. Visual branding (such as logos and colour schemes) can be applied directly through the platform’s interface. Custom analytics dashboards and reports can be configured using built-in reporting tools or through API integrations.; ; Who can customise:; Customisation is performed by authorised administrators or implementation leads within each client organisation. MyKnowledgeMap’s implementation team provides training and support to ensure safe, effective configuration aligned with best practice and governance standards.

Scaling

• Independence of resources: MyProgress is hosted on a scalable, cloud-based infrastructure that ensures each customer’s environment is logically and securely separated, with resources allocated dynamically to maintain consistent performance regardless of wider demand. Load balancing, autoscaling, and continuous performance monitoring provide high availability and responsiveness, even at peak usage. Customer data and configurations are fully isolated within secure containers or databases, ensuring activity from one organisation cannot affect the performance or security of another. This architecture delivers reliable, consistent service levels for all users, fully protected from fluctuations in demand across the hosted environment.

Analytics

• Service usage metrics: Yes
• Metrics types: MyProgress provides comprehensive service usage metrics and analytics through its web-based reporting dashboard. Administrators can monitor user activity, assessment completion rates, feedback response times, and login frequency to understand engagement and system performance.; ; Usage reports can be filtered by programme, user group, or time period, and exported in CSV or PDF format for further analysis. MyKnowledgeMap also provides system performance and uptime reports as part of its managed service, ensuring transparency and accountability.; ; These metrics help organisations measure adoption, identify training needs, and demonstrate compliance or quality assurance outcomes.
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Users can export their data directly from MyProgress using the platform’s built-in reporting and data management tools. Authorised administrators can download data such as user records, assessments, evidence, and feedback in CSV, XML, or JSON formats for analysis or migration. Evidence files, including photos and documents, can be exported via secure encrypted download links or SFTP transfer.; ; For organisations requiring assistance, MyKnowledgeMap provides supported data extraction services to ensure accuracy, completeness, and compliance with GDPR and ISO 27001 standards. This flexible approach ensures users retain full ownership and access to their data at all times.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: MyProgress is delivered as a high-availability cloud service, designed to ensure continuous and reliable access for all users. MyKnowledgeMap guarantees a minimum 99.9% service availability, measured monthly and excluding scheduled maintenance windows that are communicated in advance.; ; The underlying infrastructure is hosted in UK-based, ISO 27001–certified data centres with redundant servers, load balancing, and automated failover to maintain uptime during hardware or network failures. Continuous monitoring, proactive maintenance, and disaster recovery replication across geographically separate sites ensure service resilience and rapid recovery in the unlikely event of disruption.; ; Availability performance is monitored and reported internally as part of MyKnowledgeMap’s Service Level Management process. In the rare event that the guaranteed availability level is not met, affected customers may be eligible for service credits or contract adjustments, depending on the terms of their support agreement.; ; Service credits are calculated based on the duration and impact of downtime, following review and validation by MyKnowledgeMap’s service management team.; ; This commitment to reliability and transparent service management ensures that MyProgress consistently delivers a stable, dependable platform for assessment, learning, and professional development across all client organisations.
• Approach to resilience: MyProgress is built on a highly resilient cloud infrastructure designed to deliver continuous service availability and protect against hardware, software, and network failures. The service is hosted in UK-based, ISO 27001–certified data centres, operated by accredited third-party providers with redundant power, networking, and environmental controls to ensure uptime under all conditions.; ; The infrastructure uses load balancing, clustering, and automatic failover to distribute workloads and maintain performance even if individual components fail. Data is replicated in real time across multiple geographically separate sites, ensuring rapid recovery and minimal data loss in the event of a system failure or regional outage.; ; All systems are continuously monitored through 24/7 automated alerting and incident management processes. Regular disaster recovery testing and business continuity exercises confirm that services can be restored quickly and securely.; ; Backups are encrypted and stored in separate, secure locations to further protect against loss or corruption.; ; Detailed architectural and data resilience information can be provided to authorised customers on request under an appropriate confidentiality agreement.; ; This robust design ensures that MyProgress delivers a reliable, fault-tolerant service, capable of maintaining operations and safeguarding data integrity even under adverse conditions.
• Outage reporting: MyProgress uses a comprehensive service monitoring and outage reporting process to ensure customers are promptly informed of any service interruptions or degradation. All core systems are monitored 24/7 using automated tools that track performance, uptime, and response times across all service components.; ; In the event of an outage or performance issue, alerts are immediately sent to MyKnowledgeMap’s technical operations team, who investigate and resolve the issue under strict incident management procedures. Customers are notified via email alerts and, where appropriate, through direct communication from their account manager.; ; A public service status page provides up-to-date information on system health, scheduled maintenance, and any known issues, allowing users to verify service status at any time. The page includes historical uptime metrics and incident updates for full transparency.; ; For enterprise clients, MyKnowledgeMap can also provide access to API-based service status data upon request, enabling integration with internal monitoring systems.; ; Post-incident reports are issued for any significant outages, detailing the root cause, resolution actions, and measures taken to prevent recurrence.; ; This approach ensures all MyProgress customers receive timely, transparent communication and reassurance in the rare event of a service disruption.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Access to MyProgress management interfaces and support channels is strictly controlled through role-based permissions. Only authorised administrators can access management functions such as configuration, reporting, and user management. All access is authenticated and logged, with optional multi-factor authentication for added security.; ; Support channels, including the MyKnowledgeMap Service Desk, require verified user credentials, and only nominated contacts can raise or view support tickets. Supplier staff access is limited, time-bound, and audited under ISO 27001 controls.; ; These measures ensure management and support access remains secure, traceable, and restricted to appropriately authorised individuals at all times.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: MyKnowledgeMap operates a comprehensive Information Security Management System (ISMS) certified to ISO/IEC 27001, ensuring that all information security policies and processes for MyProgress meet internationally recognised standards.; ; The ISMS defines policies covering access control, data protection, encryption, incident management, business continuity, and supplier security, aligned with NCSC and GDPR requirements. Policies are reviewed at least annually or following significant organisational or regulatory changes.; ; Security governance is overseen by the Information Security Officer (ISO), who holds board-level accountability and reports directly to the senior leadership team on security performance, risk, and compliance. Day-to-day implementation is managed by the Information Security and Technical Operations teams, ensuring that security controls are embedded in all operational and development activities.; ; All staff and contractors receive mandatory information security and data protection training, supported by regular awareness campaigns and compliance monitoring. Security audits, penetration tests, and internal reviews are conducted to verify adherence to policy and identify areas for improvement.; ; Incident reporting and escalation processes ensure any potential threats or breaches are investigated promptly and managed in line with documented procedures.; ; This structured framework ensures the confidentiality, integrity, and availability of customer data at all times.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: MyKnowledgeMap follows ITIL-aligned configuration and change management processes governed by its ISO 27001–certified ISMS. All service components are recorded and tracked throughout their lifecycle within a Configuration Management Database (CMDB), ensuring full traceability and version control.; ; Proposed changes undergo risk and impact assessments, including evaluation of potential security implications. Significant changes are reviewed and approved by the Change Advisory Board (CAB) before implementation.; ; All changes are tested, documented, and auditable, with rollback plans in place. Post-change reviews confirm successful deployment and verify that security, stability, and compliance remain fully maintained.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: MyProgress uses continuous vulnerability scanning with Intruder and Azure Security Center to identify and assess threats early. Critical issues are prioritised immediately, with patches deployed within hours where required. Microsoft Azure applies operating system and database patches automatically, while MyKnowledgeMap deploys application patches following rapid but controlled testing. Threat intelligence is sourced from Intruder’s feeds, Microsoft’s global security monitoring, industry advisories and our own log and SIEM analysis. This ensures emerging vulnerabilities are detected quickly and remediated through a structured vulnerability management process that maintains the security and resilience of the MyProgress service.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: MyProgress uses Azure Security Center, system logs, SIEM tools and monthly vulnerability scans to identify potential compromises, including unusual access patterns, failed logins, configuration changes or suspicious network activity. When a potential compromise is detected, the incident response process is triggered: systems are isolated if needed, forensic analysis begins and affected customers are notified within one hour for confirmed breaches. Critical incidents receive an immediate response from the security and technical teams, with containment and remediation actions prioritised. All incidents are assessed, monitored and documented to ensure rapid recovery, effective communication and continuous improvement of protective monitoring controls.
• Incident management type: Supplier-defined controls
• Incident management approach: MyKnowledgeMap follows a formal Incident Response Plan with predefined processes for common events, including data breaches, malware, unauthorised access and phishing. Users report incidents through the support portal or by emailing support@myknowledgemap.com, with critical issues escalated directly to the CTO. Once an incident is investigated, customers receive a structured incident report outlining the timeline, impact, containment actions and remediation. Confirmed breaches are communicated within one hour, with regular updates provided until resolution. All incidents undergo post-incident review to strengthen controls and improve future response.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 26a97a14-37bb-420a-b034-31aff42abd1f
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Dd6bd6fb-0411-4692-a61b-9347ff53c7c1
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesandmarketing@myknowledgemap.com. Tell them what format you need. It will help if you say what assistive technology you use.