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SERVICEKEY

Dropbox for Teams

Connect Your Business. Dropbox for teams helps you bridge the gaps between teams and their stakeholders located anywhere, centralise creatives, collaborate on video, and deliver final projects.

Features

  • Collaborate on stored content
  • Put your content to work
  • Safeguard your content
  • End-to-end content management platform
  • Gain insights on shared content and maintain control

Benefits

  • Store and organise content(5 TB/licence)
  • Share and exchange feedback
  • Accelerate every change with ease
  • Control content visibility with external sharing reporting
  • Remote collaboration while protecting content created, shared and signed.

Pricing

£12 to £21.50 a user a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at neil.bramwell@servicekey.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 9 8 4 7 6 8 6 6 9 2 8 5 6 6

Contact

SERVICEKEY Neil Bramwell
Telephone: 08000806051
Email: neil.bramwell@servicekey.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Public cloud maintenance in accordance with source vendor.
System requirements
https://help.dropbox.com/installs/system-requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Yes, at extra cost
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
License management and support available for £4 per license, up to 100 licenses.
£3 per license, from 101-499 licenses.
£2.50 per license, for 500+ licenses.
Support available to third parties
No

Onboarding and offboarding

Getting started
ServiceKey can provide onsite training, online training, or user documentation for various Dropbox products and services. Training available to all skill levels and employees.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Dropbox provides clear process and end point for data handling at end of contract, found here: https://www.dropbox.com/en_GB/business_agreement
End-of-contract process
Dropbox provides clear process and end point for data handling at end of contract, found here: https://www.dropbox.com/en_GB/business_agreement

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
See info here: https://help.dropbox.com/installs/system-requirements#The-Dropbox-mobile-app
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
See more info here: https://www.dropbox.com/en_GB/business/trust/security/architecture
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
See more info here: https://www.dropbox.com/en_GB/accessibility
API
Yes
What users can and can't do using the API
See information here: https://dropbox.github.io/dropbox-api-v2-explorer/
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Customisation information found here: https://help.dropbox.com/share/branded-sharing#:~:text=Click%20Settings%20in%20the%20left,shared%20folders%2C%20and%20email%20notifications.

Scaling

Independence of resources
Dropbox provides automatic scaling, dependant on user needs.

Analytics

Service usage metrics
Yes
Metrics types
Dropbox provides various analytics and insight tools via Admin Console, more info here: https://help.dropbox.com/account-access/insights-dashboard
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Dropbox

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Dropbox offers multiple ways import and export files/documents, more info found here: https://help.dropbox.com/create-upload
Data export formats
  • CSV
  • Other
Other data export formats
Multimedia formats
Data import formats
  • CSV
  • Other
Other data import formats
Multimedia formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
https://www.dropbox.com/features/security

Availability and resilience

Guaranteed availability
We assure a service level agreement (SLA) of 99%
Approach to resilience
Dropbox resilience: https://experience.dropbox.com/en-gb/resources/disaster-recovery
Outage reporting
Email alerts or service portal

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Dropbox provides a full list of security requirements and support, here: https://www.dropbox.com/features/security
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
ServiceKey Ltd are Cyber Essentials Certified
Information security policies and processes
ServiceKey Ltd are Cyber Essentials Certified

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Dropbox provides detailed security overview, found here: https://www.dropbox.com/features/security
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Dropbox provides detailed security overview, found here: https://www.dropbox.com/features/security
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Dropbox provides detailed security overview, found here: https://www.dropbox.com/features/security
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Dropbox provides detailed incident management overview, found here: https://help.dropbox.com/security/dropbox-incident-response

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

ServiceKey is a NetZeroCarbon organisation. We actively offset our carbon emissions through the use of CO2 credits and the planting of trees. Additionally, we carbon offset each of our employees, over and above the offsetting of our standard operational activities.

Tackling economic inequality

ServiceKey is currently working towards attaining B Corp status can support economic equality by our promotion of fair and equitable business practices that benefit not only the business, but also employees, customers, suppliers, and the community at large. By committing to socially responsible initiatives such as adopting sustainable practices, paying fair wages, and prioritising diversity and inclusion, as a B Corp, ServiceKey can help to create a more level playing field for all members of society. Additionally, B Corps are required to consider the impact of their decisions on various stakeholders, which can help us to address systemic inequalities and work towards a more just and equitable economy, for all stakeholders.

Equal opportunity

At ServiceKey, we believe that our values are at the heart of everything we do. To share with you what our values mean to us and how we live them every day, from listening and performing at the highest level to nurturing a culture of feedback and caring for our colleagues' wellbeing, our values guide us in creating a workplace that is collaborative, innovative, and inclusive. Join us in discovering how ServiceKey's values shape our identity and drive our success.

Wellbeing

At ServiceKey, we believe that our values are at the heart of everything we do. To share with you what our values mean to us and how we live them every day, from listening and performing at the highest level to nurturing a culture of feedback and caring for our colleagues' wellbeing, our values guide us in creating a workplace that is collaborative, innovative, and inclusive. Join us in discovering how ServiceKey's values shape our identity and drive our success.

Pricing

Price
£12 to £21.50 a user a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at neil.bramwell@servicekey.uk. Tell them what format you need. It will help if you say what assistive technology you use.