Snelling Business Systems Ltd

Digital Signage - Nowsignage

NowSignage is a scalable cloud-based digital signage content management system that makes it easy to upload, schedule & manage content across screens at the click of a button. The platform is hardware agnostic and works with all major operating systems, with API integrations for Microsoft Power BI and Google Suite.

Features

• Multi-zone layouts that are dynamic and customisable
• Multi-screen content scheduling
• API integration with Microsoft Power BI and Google Suite
• IPTV, social media and RSS feed publishing
• YouTube, news, weather, travel and more
• In-platform app store and widgets, plus custom integrations
• Roles and permissions for user access
• Screen Synchronisation, content triggers, room booking and capacity management
• Video walls - single or multi-zone layouts
• Remote device and data management

Benefits

• Scalable
• Unlimited online storage
• Hardware agnostic – flexibility to use various supporting components
• User friendly tool for east scheduling and content management
• Easy navigation of assets with filtering options
• Security compliance and enterprise level user controls
• All major file types supported, such as jpeg and mp4

£150 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@snellingbiz.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

698750030167924

Contact

Alexandra Weston
01603711111
sales@snellingbiz.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements:
  • Android 5+
  • Windows 8+ (64 bit)
  • LG WebOS 3.2+
  • Samsung Tizen 4.0+ (SSSPv6)
  • Brightsign Series 3+
  • MAC OS X 10.10 Yosemite+

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Aim to respond to all support tickets within 2 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Free 1 hour training sessions for all licence sales. On-going free support either phone or email based. Full support helpdesk is also available for all users, including support ticketing system.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Free training is provided with all licence purchases. Online Guidance is available for free.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Via API or requesting it to NowSignage
• End-of-contract process: The software license is disabled but you still have access to the management interfaces and access to your data, at no cost

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • Linux or Unix
  • MacOS
  • Windows
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web-based log in accessible cloud-based portal
• Accessibility standards: None or don’t know
• Description of accessibility: Log in via webpage (www.nowsignage.com)
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Users can access their data or modify it if having an API with the proper permissions. Users can not access or modify data not related to them.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: NowSignage have an open API, so buyers can integrate with the product via an API integration

Scaling

• Independence of resources: NowSignage continually monitor the infrastructure and have automated alerts on all different kind of metrics (CPU usage, Memory usage, etc...) to detect if there is a need to scale one of the services

Analytics

• Service usage metrics: Yes
• Metrics types: Total screens, Online screens, Intermittent screens, Offline screens, Never Connected screens and Active profiles
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: NowSignage

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Data is not publicly accessible and traffic is restricted using security groups. NowSignage have daily automated backups in place with a 7 days of retention
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users have access within the CMS to export user and asset usage data
• Data export formats: CSV
• Data import formats: Other
• Other data import formats:
  • JPEG
  • PNG
  • TIFF
  • GIF
  • MP4
  • MOV
  • WEBM
  • AVI

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: NowSignage use firewalls and AWS WAF to protect the web application and APIs against common a web exploits, bots that may affect availability and malicious users
• Data protection within supplier network: Other
• Other protection within supplier network: All data encrypted in transit and connections to both API and CDN are encrypted with a minimum of TLSv1.3. RDBMS instance is inaccessible from the public internet, only accessible via one of NowSignage's VPC’s instances. This physically prevents any connections accessing core servers from the external internet, only allowing pre-approved whitelisted access via the load balancer. AWS hosting locations are protected from unauthorized access using adequate physical access controls as stated under: https://aws.amazon.com/compliance/data-center/controls/

Availability and resilience

• Guaranteed availability: AWS has a service commitment to guarantee 99.9% of uptime
• Approach to resilience: Web server instances follow an automated process which allows NowSignage to start a new instance on front of their load balancer in a few minutes. These instances doesn't store any user data which allows NowSignage to destroy/create new instances easily
• Outage reporting: Automated alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: To provide increased security of user management and platform access, NowSignage enables the ability to sign-in to the NowSignage platform using a Single Sign-on process via a company's Microsoft Azure (MS Office 365) or Google login credentials. Through this process NowSignage support SAML 2.0, which provides the account ‘admin’ with a reply URL and Entity ID which is setup with your SSO inside the Azure or Google tenant.
• Access restrictions in management interfaces and support channels: Via a user login and SSO (BCrypt hash algorithm to encrypt passwords)
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: Via a user login and SSO (BCrypt hash algorithm to encrypt passwords)

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Lloyds Bank Cardnet
• PCI DSS accreditation date: 19/11/2020
• What the PCI DSS doesn’t cover: We only accept card payments over the phone/in person from 1 terminal located at head office
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2022/23.
• Information security policies and processes: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2022/23.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2022/23
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2022/23
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2022/23
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: NowSignage operate, comply and work to the standards of ISO9001 / ISO27001 as part of ongoing accreditation processes and expect to achieve full certification in 2022/23

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Digital signage is a powerful tool for connecting your workforce and visitors. Recent years of uncertainty and lockdowns have left many feeling isolated and disconnected, which has negatively impacted mental health. A digital signage platform can be used to reconnect people and encourage healthy habits.; ; Share company messages across multiple sites so that regardless of where an individual is working they feel connected to the team. Encourage productivity by advertising tips for better working. Praise staff with spotlights for excellent effort and achievements. Promote physical and mental health by sharing details of your wellbeing offering or advertising external services that could benefit individuals.; ; The NowSignage service puts all of this at your fingertips with remote management of digital signage content, making it easy to encourage and support wellbeing across your estate.

Pricing

• Price: £150 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day free trial
• Link to free trial: https://nowsignage.com/pricing

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@snellingbiz.com. Tell them what format you need. It will help if you say what assistive technology you use.