CDW Limited

CDW Automation Anywhere Success Platform

The third generation of the Automation Success Platform from Automation Anywhere seamlessly integrates 20+ years of cloud-native robotic process automation with intelligent automation, document automation, process discovery, automated development capability, API integration, automation co-pilot, benefits tracking, Generative AI, artificial intelligence, and DevOps to provide the most advanced AI-powered automation layer.

Features

• Harness AI, RPA, APIs, to rapidly create and deliver automations
• Use natural language (LLM) prompts to create end-to-end automations faster
• Build GenAI powered automations using Large Language Models (LLM)
• Fully hosted and managed in the cloud. 100% SaaS experience
• Hosted on Amazon AWS, Google Cloud Platform
• SOC1, SOC2 Type 1, SOC2 Type 2, ISO 27001 certification
• High-availability, cloud-native microservices architecture with 2-4 updates per year
• Leverage GenAI recommendations to automatically update UI element paths
• Speed development by automatically creating automation outlines from process maps(Autopilot)
• Transform service operations with virtual agents /virtual workers /chatbots

Benefits

• Successful deployments in NHS, Local Government, Central Government and Education
• Meet obligations to demonstrate value for money with confidence
• Effortlessly integrate with DevOps workflows, continuously test and deploy bots
• Support to migrate your Blue Prism, UiPath or Microsoft project
• Build automations faster with pre-built templates and natural language interface
• Upskill staff with free training for Developers and Business Analysts
• Free Green Book business case development to all qualifying organisations
• Opportunity to access >150 NHS pre-built templates for People Services+Finance
• Govern, track and measure performance with full visibility and governance
• Supercharge productivity with Automation Co-Pilot – your on-demand digital assistant

£600 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

699072232537413

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Extension to any Windows or web-based application. The platform's purpose is to automate complex business processes that are conducted within one or many of these systems. For certain applications, such as Microsoft Excel, Salesforce, ServiceNow and Workday, we have specific integrations that make Automation Anywhere an extension of those platforms.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Whilst the Automation Anywhere Control Room can be accessed from any device supporting a modern web browser, bots can only be run on a Windows (7, 8, 10,11 and Server) machine, therefore the platform can only automate applications that are supported by that operating system. Details of this can be found below: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/deployment-planning/on-prem-install/cloud-bot-agent-compatibility.html. The Automation Anywhere platform is available in 2 possible deployment models. Details about the models can be found below: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/migration/choose-deployment-model.html
• System requirements:
  • Virtual or physical client/desktop machines for running automations
  • Virtual/physical servers for hosting Control Rooms (if on-premise deployment)
  • Bot Creator / Runner licenses for executing and build automation
  • 5Mbps (20Mbps or greater preferred) Internet connection
  • 1Gbps or greater IPV4/IPV6 LAN
  • Windows Operating systems (W10+, WS2012+) for running automation
  • CPU (i3 2.6 GHz) with 4 multi-core or higher, 64-bit
  • Two extra cores for every additional user on machine

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The SLA for average first response time depends on severity levels and support offerings . At date of application, we are 99% compliant on the average first response. Complete Support SLA Details based on different models available here: https://www.automationanywhere.com/legal/technical-support-terms
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Unknown
• Onsite support: Yes, at extra cost
• Support levels: Our award-winning products are backed by a worldwide team of highly trained and experienced technical support engineers to meet the needs of the modern enterprise, no matter where your applications are deployed. The “Orange” Support Plan is included in your subscription and features business hours support through the customer portal as well as through our fully AI-enabled search across our extensive knowledge base, community support forums via our Pathfinder Community, and our product documentation repositories. Organisations can invest in premium support to benefit from Tighter Target Initial Responses, Architecture Consultation, Sandbox Setup and Implementation, Upgrade, and Installation Assistance, Access to the Premium Support Team, Premium Field Alerts, RCA for Severity 1 Case, Premium A-People Community Access and more. SLA: Severity 1 Initial Response: 4 hours, 2 hours, 1 hour, or 15 minutes, based on Support Model Selected SLA: Severity 2 Initial Response: 4 business hours, 2 business hours, or 1 business hours based on Support Model Selected SLA: Severity 3 Initial Response: 12 business hours, 8 business hours, 4 business hours based on Support Model Selected SLA: Severity 4 Initial Response: 16-8 business hours depending on Support Model Selected Complete Support SLA Details based on different models available here: https://www.automationanywhere.com/legal/technical-support-terms
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Firstly, we provide a Community Edition which is our free software solution to try out and get hands-on. To support this, we have the Automation Anywhere University providing free e-learning modules as well as our own YouTube channel and plenty resources on our website. (https://university.automationanywhere.com) (https://www.youtube.com/c/Automationanywhere) and resource page (https://www.automationanywhere.com/resources/asset-library). We have a complete onboarding service wherein right from being assigned product license to usage training and analysis or consultancy for an Intelligent Automation program is provided.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Video tutorials
  • E-Learning
• End-of-contract data extraction: All Data can be extracted in the form of Bot Files and other Database Files. As such, Automation Anywhere stores Audit Logs, User Role-Based Access Details, Training data for document data extraction and Bot Insight analytics. Customers can run reports as part of offboarding.
• End-of-contract process: Automation Anywhere will keep customer data, configs (bots), Document Extraction data, and most logs for 30 days after the customer’s subscription ends. Some logs may be kept for up to 180 days after the customer’s subscription ends. Full details of the data retention policy can be found here in our Data Processing Addendum: automationanywhere.com/support/DPA.pdf

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Automation Anywhere has an API (Application Programming Interface) that allows users to deploy bots, manage files, administrate users and more. This is accessible through the REST protocol and allows full programmatic access to the platform.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We have undergone the "Voluntary Product Accessibility Template" Test for our product/service conforms with Section 508 of the Rehabilitation Act of 1973
• API: Yes
• What users can and can't do using the API: The Automation Anywhere Control Room provides various APIs that allow you to customize the way that you (and your bots) interact with Automation Anywhere. Users can perform tasks such as manage bot deployments, create and manage credentials in the Credential Vault, create and manage user accounts and roles, and create and manage queues. More detailed information: https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-cloud/topics/control-room/control-room-api/cloud-control-room-apis.html
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users cannot customise the source code of the platform. However, through the user interface, end users can build customised automated processes, custom document automation models, and custom forms via our co-pilot solution.

Scaling

• Independence of resources: We have a performance check in place and we offer credits if we fail to maintain a 99.9% uptime. Our Cloud Ops team constantly monitors and manages the resources. Each User has its own individual Tenant ID

Analytics

• Service usage metrics: Yes
• Metrics types: Automation Anywhere maintains a Cloud status website available at status.automationanywhere.digital for its users. We do not provide service usage matrix as a function of pricing, as our pricing is not dependent on the hours used. Certain reports can be requested or are shared proactively by Customer Success Managers
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Automation Anywhere

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Other
• Other data at rest protection approach: Data is protected during transmissions between a customer's network and the cloud service, including through Transport Layer Encryption (TLS) leveraging at least 2048-bit RSA server certificates and 128-bit symmetric encryption keys at a minimum. Additionally, all data, including Customer Data, is transmitted between data centers for replication purposes across a dedicated, encrypted link utilizing AES-256 encryption. Customer data is protected at rest across all data storage facilities using asymmetric encryption with AES-256 bit keys.
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: BotFiles are JAVA based and exported in a zip file. Audit Logs and Bot Insights data can be exported as XML, CSV or PDFs.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • PDF
  • JAVA
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Word
  • Database Files
  • HTML
  • PDF
  • Images
  • XLS
  • CSV
  • TXT

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Automation Anywhere practices layered approach to network segregation with controls at each layer. Public subnet(s) shields the internal private subnet(s) from direct internet access. Sensitive data and/or other information assets are deployed on the internal private subnets only, where there is no direct access to the internet. The only access to those assets is from select authorized hosts, restricted by network layer access control lists (ACLs), virtual private cloud (VPC) routing, and firewall rules as relevant. Within the private subnet, lateral propagation is also restricted based on business needs. We control access to our sensitive networks on a need-basis only.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Cloud infrastructure is configured based on industry and vendor-specific security best practices to ensure that misconfigured resources do not result in data exposure. In addition to security configuration, all cloud resources including virtual machines, 3rd party software components, and applications are regularly scanned for security vulnerability and prioritized/remediated in accordance with defined SLAs. Network access to infrastructure and cloud application is limited to approved TCP/IP ports and VPN connected devices. To detect security threats, Intrusion Detections, and Prevention Systems (IPS) are deployed across all cloud environments. DDoS protection is deployed to protected Automation Anywhere cloud services against the availability attack.

Availability and resilience

• Guaranteed availability: We offer Availability Service Level Credits for failure to meet 99.90% Service Availability as per our availability service level terms here: https://www.automationanywhere.com/uptime-availability-SLA
• Approach to resilience: All our Services have High-availability and Disaster recovery. Automation Anywhere maintains emergency and contingency plans and has ISO 22301 BCMS certification. High Availability: Each regional data centre presence Is designed with application-level high availability and highly available public cloud services across the region. Automation Anywhere follows industry standards best practices with a cloud uptime SLA of 99.9%. Disaster Recovery: Backups are taken and maintained in an encrypted format to restore the service in the case of a disaster. Backups are taken every 6 hours to another location. If a disaster is declared for the primary location, a secondary location is instantiated for all tenants using the backup taken every 6 hours. The current objectives for this recovery are: • RTO (Recovery Time Objective): Time to get a new location up and running with the last backup data restored = 6 hours. • RPO (Recovery Point Objective): The maximum duration for data loss during a restore = 6 hours.
• Outage reporting: We have a status page where all service statuses are updated in real-time. Status Page: https://status.automationanywhere.digital/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: The Control Room implements Separation of Duties through a configurable Role-Based Access Control (RBAC) capability, addressing NIST AC 2, 3, 5 and 6. Default Admin role is available. The role-based accessibility model ensures each User has console-access, to view information or data that is relevant to the role assigned by the Control Room Administrator. User Roles and relevant privileges are assigned from the Security Console. One can create as many different roles as required and we also publish a permission matrix on documentation portal to enable you to create a combination of roles and permissions that suit your organizational requirements.
• Access restrictions in management interfaces and support channels: Access is deny-all and allow by exception based on roles, domains as defined in Role-based Access Control (RBAC). These roles can also be limited to specific groups. e.g. Only those users who have access to User Management will be able to manage users in system. Authorized users can assign various combinations of these access rights to different sets of users and roles, as the business requires.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: Key security areas to protect cloud data include identity and access management (IAM), logging and monitoring, infrastructure security, application security, data protection, and incident response. Identity is the cornerstone of cloud security, defining what access is required for each cloud entity. Automation Anywhere implements access controls based on the principle of least privilege, applying fine-grained permissions to all cloud entities. All cloud entities that access the underlying infrastructure have specifically defined roles ensuring that the attack surface of the cloud environment is minimized.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: 07/09/2020
• What the ISO/IEC 27001 doesn’t cover: "Scope of Registration: The Information Security Management System at Automation Anywhere is limited to information assets, processes and personnel utilized for the development, deployment, maintenance, support and management of the applications and Cloud infrastructure for customers and provision of IT infrastructure management services for its physical location(s) at Vadodara, India, Bengaluru, India and San Jose, USA. It also includes information assets, processes and personnel utilized for managing the company’s Accounting application, Equity application, Commissions application, CRM & Support application and Data Warehouse application."
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 25/03/2022
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: This is for all our Automation 360 product suite as well as its cloud service. i.e. Software as a service.
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • All Certifications can be viewed at: https://www.automationanywhere.com/compliance-portal
  • SOC 1 & SOC 2 compliance
  • FISMA moderate controls
  • SOX
  • HIPAA
  • ISO 22301:2019
  • ISO 27001:2013
  • Veracode Verified
  • HITRUST

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Automation Anywhere cloud services are protected based on industry standards and frameworks like NIST Cybersecurity Framework, Cloud Security Aligns (CSA) Controls AWS Cloud Adaption Framework, Center for Information Security (CIS) baselines, ISO 27001, ISO22301:2019, SOC 2 Type 1+2 and others.
• Information security policies and processes: Automation Anywhere cloud services are protected based on industry standards and frameworks like NIST Cybersecurity Framework, Cloud Security Aligns (CSA) Controls AWS Cloud Adaption Framework, Center for Information Security (CIS) baselines, ISO 27001, SOC 2 Type 1+2 and others. Automation Anywhere is a security- and privacy-focused enterprise. This is reflected in the Automation Anywhere platform. This continued endeavour has resulted in achieving multiple security, business continuity, and data privacy-related certifications. As part of the cloud security framework, there are a few key security areas required to protect the cloud service. They include: • Security program management • Asset management • Access management • Physical and environmental security (access control, availability control) • Application and development • Secure operations • Incident management • Vendor management • Business continuity and disaster recovery Also see our Automation Trust and Security portal : https://www.automationanywhere.com/products/security and our security whitepaper: https://www.automationanywhere.com/sites/default/files/internal-assets/automation-360-cloud-security-and-data-privacy-whitepaper.pdf

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All teams at Automation Anywhere follow Agile methodology for delivery. A change request works its way from various sources (customers, stakeholders, product vision etc.) to the product backlog as user stories from where the team can pick them up as a part of iterations. The regular show and tell of the ongoing work keeps the stakeholders well informed and helps to make any course correction. Updates are then released 2-4 times per year.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Cloud infrastructure is configured on industry and vendor-specific security best-practice Cloud infrastructure is continuously monitored to meet best practices and any deviation is remediated based on risk to customer data. All cloud resources including virtual machines, 3rd party software, and applications are regularly scanned for security vulnerability and then prioritized and remediated in accordance with defined SLAs. Network access to infrastructure and cloud application limited to approved TCP/IP ports and VPN connected devices. To detect security threats, Intrusion Detections, and Prevention Systems (IPS) are deployed across all cloud environments.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Visibility into activity in cloud environments is critical for monitoring and identifying security events and incidents. All resources in Automation Anywhere cloud are configured to log security events and send them to a centralized SIEM solution. SIEM is used to build a usage baseline of cloud activity to detect deviation, monitor changes to security posture, and correlate threat data which is then investigated by the security team.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Security Incident Management policy and process apply to all incidents resulting from violation of Information Security policies. These include but are not limited to: • attempts to gain unauthorized access to a system or its data • unwanted disruption or denial of service • the unauthorized use of a system for the processing or storage of data Policy and process includes responsibilities and procedures, reporting of security incidents, reporting of weakness & threats, assessment of and decision on information security events, Response to information Security incidents, Priority and Severity Categorization of security breach, Collection of evidence, resolution, learning from incidents

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Automation Anywhere, we are deeply committed to environmental stewardship as part of our corporate responsibility. We are developing a comprehensive sustainability strategy, aiming to understand and manage our environmental impact better. We focus on energy management, particularly through remote work policies and energy-efficient office spaces. Our offices, especially in Bangalore, are in LEED-certified buildings, emphasizing our commitment to green building standards. Additionally, we are evaluating our carbon footprint and seeking ways to reduce it. This includes utilizing sustainable travel options and optimizing business travel with tools that track carbon emissions. We are exploring renewable energy solutions and efficient energy use within our 100 percent office leasing model, striving to partner with landlords who prioritize sustainability. In FY2023, we launched a partnership with Camara Education, an international charity that delivers digital education and ICT access for students in Africa. Camara collects and sells equipment to trade in bulk, using the value of donated items to set up computer labs at schools in high-need communities with refurbished equipment, educational content, teacher professional development, and technical support. Our donation of 292 computer and IT resources valued at £16,602 impacted 2,590 students and supports our sustainability goals. Our partnership with Camara Education has delivered: 103,030 Kg of CO2 saved by reuse 49M+ Liters of water saved 491,600 Tons of Earth not mined 495 Kg diverted from landfills. Further information is available at: https://www.automationanywhere.com/company/global-impact

  Covid-19 recovery

  The COVID-19 pandemic highlighted the need for evolution and acceleration through digital transformation to expedite organisational recovery. Future-proofing the NHS and other public sector industries through implementation of cornerstone digital tools like automation will deliver efficiencies, provide opportunities for economies of scale, and enable higher productivity. It will also support global sustainability and environmental, social, and governance (ESG) agendas, helping to balance inequalities and improve employee well-being. Back in March 2020, our team developed a digital automation for Northampton General Hospital at no charge, allowing them to monitor oxygen levels 24/7 during the pandemic. Because of the increase in demand driven by COVID-19, Northampton needed to ensure that they had constant, consistent, and accurate oxygen readings. The existing process required staff to manually log into a system and physically collect a reading from two tanks every six hours, which was about to shift to more frequent checks. With the pandemic increasing in intensity, the team at NGH knew that they needed to free up resources and increase data quality to provide the best quality patient care. Although there were no anticipated issues with the supply, in just 12 hours, and by working through the night, the Automation Anywhere team created an automatic process which allowed them to monitor the oxygen levels 24 hours a day without human intervention, and with 100% data accuracy. This enabled the hospital to repurpose over 1,500 hours of staff time over the course of the year. Since then, our work to support the NHS has scaled exponentially, saving trusts millions of pounds and hundreds of thousands of hours to support Covid-19 recovery. We provide free analysis for qualifying organisations to help them build the business case for change and invest thousands of hours per year to ensure public sector companies realise time and efficiency savings.

  Tackling economic inequality

  We believe reskilling for the future of work can help solve many of the world’s pressing challenges such as the widening wealth gap, the plight of 100K+ refugees seeking employment, and even lower productivity levels due to declining workforce numbers in the future. We are committed to empowering learners everywhere. Using our accessible curriculum, we’re training people to learn and deploy automation technology to meet rapidly changing work demands. As part of the reskilling revolution, we’re supercharging the skills of the global workforce and building a more equitable, inclusive future where everyone is prepared to take advantage of emerging careers. We believe our catalyst technology can be part of the foundation for a more equitable society, creating a diverse and accessible future of work for all. Tech for good solutions like intelligent automation enable nonprofit organizations and humanitarian agencies to connect more people with resources and disburse life essentials in a fast and efficient manner for real human impact. And, as part of Automation Anywhere's ongoing commitment to unleashing human potential, we’re closing the opportunity gap in partnership with the workforce development ecosystem. Automation Anywhere is committed to unleashing more human potential. Our curriculum and training program help create pathways to future-ready, tech-enabled jobs. Together with our global education and workforce development network we’re democratizing access to powerful automation technology. We can help empower learners with in-demand skills that produce economic mobility. We provide free, on-demand training through Automation Anywhere University, scholarships for our certification exams to gain industry-recognized credentials, and free licenses to our no-code/low-code platform to develop skills. We are proud of our work to tackle economic inequality, such as upskilling untapped talent in the Mississippi Delta with a RPA Center of Excellence, creating hope with new tech-enabled jobs.

  Equal opportunity

  Talent is everywhere but the opportunity to use it is not. We’re partnering with the workforce development ecosystem to close the opportunity gap and empower learners around the world with the digital skills needed to build tech-enabled career pathways. To date, we have created access to ICT education for 1,400 African students with donated computers for two new labs, training 700+ women and empowering new tech leaders in Africa to close the employment gap in the region and transition people into the digital economy. We formally launched the Social Impact Office in FY2022 and then joined the Pledge 1% alliance in FY2023 to scale the power of automation for global good. We are proud to work with industry leaders as part of this global movement and have committed product and time to impact 100 million humans. We also care about minority inclusion, and women are one of the largest underrepresented groups in technology. At Automation Anywhere women know they belong, are seen as equals, and have opportunities to reach their full potential. The Women’s Empowerment Circle brings women together to provide opportunities for networking, coaching, mentorship, career and personal development. We are helping women grow their voice and presence in and out of the company and develop and strengthen their own community. We have hosted over 10 events like meet-and-greet sessions with senior leaders and workshops on topics like career building and financial planning; sponsored unconscious bias training for all employees; supported 20+ women to attend technical and professional development conferences; and recognized nine female tech leaders in the #GoWomen social media campaign to extend our work throughout our ecosystem, drive visibility to their contributions, and inspire other women. Automation Anywhere's co-founder, Neeti Mehta Shukla, received the Women's Entrepreneurship Day Organization’s Technology Pioneer Award at the United Nations in 2022.

  Wellbeing

  We know our teammates have a life outside of work, and our 360-degree support helps everyone succeed and feel at home with Automation Anywhere. Based on local workplace culture and regulations, we provide benefits like paid time off, health care and life insurance where applicable, flexible work schedule, learning and development, equity program, and paid parental leave. We extend eligibility to participate in employee benefit plans to full-time and part-time teammates who regularly work 20+ hours per week. We strive to create the conditions for teammates to do their best work. In the past two years, we continued to focus on keeping employees healthy and supported from their physical health to psychological and social support through enhanced family and mental health care. We now offer free access to Ginger, an on-demand emotional support tool, and globally we have an Employee Assistance Program that is designed to promote mental wellness and access to counseling. In FY2023, we enhanced benefits to increase the total number of paid weeks off for parental leave and paid time off for bereavement leave. To fight burnout, reduce stress, and maintain focus we started two new initiatives around time for and beyond work. We implemented “No Meeting Fridays” to give everyone a time to do heads-down work without having to squeeze it in between meetings. The no-meeting days help us stay on track with limited to no interruptions. Additionally, we launched quarterly “Stress Free Days” for teammates to unplug and focus on themselves and their families. Teammates are encouraged to use this paid time off to recharge, do hobbies or passion projects, and share stories and photos of these activities with each other. We believe that time away from work is key to our teammates’ health and wellness, enabling them to continue performing at a high level.

Pricing

• Price: £600 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: With Community Edition, students and developers enjoy the benefits of our Automation Anywhere cloud platform for free Leverage the cloud to access state-of-the art enterprise-class technology Instant-on ease of use with drag-and-drop simplicity Build bots at any skill level Step-by-step in-product learning
• Link to free trial: https://www.automationanywhere.com/products/enterprise/community-edition

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.