ARCUS GLOBAL LIMITED

Arcus Subscriptions

Arcus Subscriptions enables the setting up, monitoring and renewal of any subscription based service, such as garden waste collections, clinical waste collections, parking permits or information services. This includes online forms for sign up, variations and renewals, online payment integration, and automated email reminders.

Features

• Documented, published Open API included as standard
• Drag and Drop Reporting
• ‘Google-style search’ - single box to search all data
• Provides a golden thread of the process
• Online Subscription Management
• Simple to find the information you are looking for
• Usable without technical skills or knowledge of data structures
• Anyone can interrogate the data in real-time
• No additional costs for the provision of an API
• No installation needed, no server hardware needed

Benefits

• Customers feel in control and subscription overheads are minimised
• Available to users anywhere, anytime
• Enables officers access to live data to make decisions
• Reduces cost of ownership for IT
• Council can be confident of integration capabilities and costs
• Enables everyone from Officers to Directors to make informed decisions
• Reduced costs. Better decisions. Happier staff
• All relevant information shared within the system to inform decisions

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@arcusglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

699271166182043

Contact

Paul Langridge
01223 482 768
tenders@arcusglobal.com

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations

  Service industry and public sector operations

  • Public Order and Safety
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: This service is part of the Arcus platform, including but not limited to CRM, Gazetteer, Housing, Regulatory Services and Built Environment, Corporate Governance, FOI and Waste Management. Further expansion of customer-facing functionality such as self-service, customer accounts and public registers are available through the Arcus Digital Services Hub.
• Cloud deployment model: Public cloud
• Service constraints: Salesforce.com implements a release schedule of 3 major versions per-year, this is done outside of business hours and with minimal five-minute disruption to Salesforce.com instances. Significant new features are implemented on a continuous cycle of improvement along with scheduled maintenance of service and underlying systems. Maintenance events usually scheduled to occur outside normal hours-of-business (assumed 08:30-17:30). Details of Arcus release schedules available as part of on-boarding process.
• System requirements:
  • Arcus software just requires a computer with a internet connection.
  • Arcus software is supported by a range of internet browsers.
  • For all browsers, enable JavaScript, cookies, and TLS 1.2.

User support

• Email or online ticketing support: Yes
• Support response times: Response times depend on how critical the issue / question is: Critical <4 hrs, High <8 hrs, Medium <16 hrs, Low <40 hrs. These are intended for the purpose of guarantees related to Service Credits. The actual response time will generally be much faster. Support is 9:00 am to 5:30pm - Monday to Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Following on from the customers 1st line trained support team, Arcus Global aim to seamlessly work with our customers to seamlessly assist in those areas which require more expertise. Second and third line support is included in the price of the proposal. Triaging, Telephone Support, Email/Ticket Support (24 / 7 web based support call logging), Remote Access Support and On-site Support. Standard support includes: Perpetual bug-fixes, Software updates to support all legislative changes, Assistance with customisation and reporting. Enhanced Second line support option also available at extra cost including: Management of role hierarchy, User management, Assisting with reporting and dashboard configuration, Management of email and letter templates and supporting static resources (logo’s). The dedicated Account Manager is supported by the other departments within Arcus - this includes Support, Technical and Cloud engineers.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Your team will be introduced to the product through Workshops, Training sessions and User Tests. Shortly after project kick off, and following provision of the Master Configuration information, Arcus will make the implementation environment available to the Council’s delivery team and provide training on how to configure the system themselves. In this way they will become very familiar with the product.; ; We knowledge transfer the customisation of our model configurations to these super-users; including training on maintaining processes, reports, templates and other advanced areas for them to be able to set up ‘cascade’ training sessions tailored for your users. Our approach is ‘train the trainer’, where the user representatives consulted for system configuration receive training on using the functionality to become the core trainers.; ; In addition, Salesforce as a base platform is well established and has online training materials for users in regard to standard features and functions and how to navigate around screens. These are freely available to all customers and accessed through a standard web browser as video tutorials: https://trailhead.salesforce.com/en/home. To help users get started we have created a recommended set of modules as a ‘Trailmix’.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Within our support portal
  • Instructional Videos
• End-of-contract data extraction: Data can be extracted by the user or Arcus. If Arcus is commissioned to extract and deliver data, the project must clearly specify how and where data should be extracted, the format required, and where it should be delivered. Arcus offers clients a fixed cost solution using published day rates.; ; Your Arcus data will be available for 30 days from the date of termination and can be exported from the Arcus system in standard CSV files by the customer using standard data management tools including the Salesforce Dataloader application. After that 30 days the data will remain in a LOCKED state for a further 120 days before being erased from the system.
• End-of-contract process: Upon receiving notification of termination of contract your account will be closed based on either the requested termination date or upon expiration of your G-Cloud contract. If there is no subsequent extension or new contract formed then the customer will be entitled to extract all of their data from the cloud environment using a standard set of tools provided within the salesforce platform that underpins the Arcus product range.; ; Your Arcus data will be available for 30 days from the date of termination and can be exported from the Arcus system in standard CSV files by the customer using standard data management tools including the Salesforce Dataloader application. The data can be securely downloaded and, if necessary, Arcus can perform intermediary services to extract the data in a specific CSV format at an additional cost (which will vary according to the volume and complexity of the data itself).
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Salesforce Mobile app allows users to access the platform from any iOS or Android mobile device enabling agile working practises to be achieved. The app is downloadable for free from the iOS and Google Play stores. Limited offline capabilities are present allowing for data to be cached. Almost all features available in the desktop browser client are available in the mobile App. The exceptions being features that would be difficult or impossible for users to achieve on a mobile device, for example plotting a complex polygon in a GIS map.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Users access the service via a browser on desktop/laptops, or via the Salesforce mobile App on iOS and Android devices. The user interface is built using the Salesforce Lightning Design System (https://www.lightningdesignsystem.com/) for business users, and the GOV.UK Design System (https://design-system.service.gov.uk/) for public facing elements of the service. Both systems provide a clear, intuitive and accessible interface which works with assistive technology such as speech recognition software and screen readers.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We manually test every component, feature, utility and flow form within the product. We test using a variety of browsers and devices. As part of out testing process, we utilise popular screen readers and automated accessibility checking tools.
• API: Yes
• What users can and can't do using the API: Users can use the range of provided APIs to carry out all functions that can be carried out via the user interface. This includes: ; - Interacting with records in the system - performing read, update, create and delete functions as the user permissions allow using the REST API.; - Making bulk updates of records using the bulk API.; - Setting up the system configuration using the metadata and tooling APIs. ; API usage is subject to daily limits, and some admin level functions that control the behaviour of in-use components must be confirmed via the UI once instigated via the API.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: System administrators can modify almost any part of the system. This includes (but is not limited to):; - Extensions to the database schema to add new fields to existing tables, and to add whole new tables if required.; - Changes to screen layouts to support new fields and / or new screens to the UI to support new tables and fields, or to remove unwanted / unused fields and tables.; - Addition of data validation rules to ensure data quality.; - Addition of pre- and post-commit logic workflow steps to trigger other updates and actions when changes are made to data.; - User permissions and User management.; - Modification and extension of all document and email templates.; All changes are made using an intuitive UI that requires “clicks not code” to make changes.; ; All users can further customise their view of the system, for example re-ordering UI elements and selecting defaults. All users can create ad-hoc reports and dashboards, unless this has been disabled by a system administrator.

Scaling

• Independence of resources: The Arcus solution is a hosted SaaS service built on the Salesforce platform, inheriting its scalability, configurability, and reliability. Used by over 150,000 companies globally, Salesforce’s multi-tenant cloud architecture ensures virtually unlimited concurrent user access with no performance degradation. Designed to support millions of users, the platform delivers seamless scalability and responsiveness. The Salesforce-managed service underpinning Arcus includes proactive diagnostic monitoring, performance tracking, and alerting across all Salesforce services—covering platform and network availability, database connectivity, and load balancing—to ensure optimal system stability and performance at all times.

Analytics

• Service usage metrics: Yes
• Metrics types: Arcus Software is built on the Salesforce platform and can take advantage of its standard reporting and dashboard functionality. This allows users to build their own individual reports that allow reports of different types to be built. Ranging from real-time snapshots through to yearly summaries.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Other
• Other data at rest protection approach: Salesforce is a multi-tenant technology. Customer data will not be physically attributable to a specific server or data array to someone with physical access to a data centre. Data at rest is encrypted at the volume level.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data can be extracted by the user or Arcus. If Arcus is commissioned to extract/deliver data, the project must clearly specify how/where data should be extracted, format required, where it should be delivered. Arcus offers clients fixed cost solution using published day rates.; ; Data can be extracted by the user at any time before the contract ends. There are several UI tools provided, depending on the specific needs. These tools provide data in CSV format, files are provided in their original formats. Open APIs also allow a variety of open-source tools to be used to extract data into other formats.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Open APIs allow extraction into other formats using open-source tools
• Data import formats:
  • CSV
  • Other
• Other data import formats: APIs allow data import from various formats

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Within the service, data-in-transit is protected over TLS 1.2 or above encrypted channels with 128-bit TLS Certificates and 2048-bit RSA public keys as a default minimum, with support for up to AES 256 if required, for both data transmissions and APIs.; ; All data in transit between end user devices (browser or mobile app) and the Salesforce Platform is sent using HTTPS and TLS1.2. Salesforce servers deny communication requests below TLS v1.2. ; ; Where APIs are exposed these are secured through industry standard authentication protocols. All APIs will require authentication, typically from a user account using OAuth 2.0.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Agreements in place for data security / handling that ensure compliance with the Data Protection Act. Arcus conforms to BS7858:2019, meaning all staff undergo applicant, financial, employment and criminal records checks. Arcus has ISO27001 certification ensuring the internal environment is secure and appropriately controlled.

Availability and resilience

• Guaranteed availability: Arcus solution is built upon Salesforce technology. Response times are published: https://trust.salesforce.com/trust/ with an availability target of 99.999% 24/7/365. Historically, Salesforce has had an excellent record of very high uptime. Salesforce have configured all networking components, SSL accelerators, load balancers, Web servers and application servers in a redundant configuration. Measures in place for providing high availability include:; ; 1. Facilities with reliable power, cooling, and network infrastructure.; 2. High-availability infrastructure: networking, server infrastructure, and software.; 3. N+1 redundancy.; 4. Detailed historical availability data on the entire service, not just on individual servers.; ; Some less critical elements of our solution are built on Amazon Web Services which operate to a 99.9% or 99.95% guaranteed availability.
• Approach to resilience: The service is delivered via the Salesforce platform and AWS, both of which use highly redundant networking. Data held in Salesforce is stored and processed in a primary server and replicated to a second site. Each server has multiple active clusters and use highly redundant carrier-class disk storage.
• Outage reporting: Arcus Solution is built on the Salesforce platform. Salesforce provides current and historical (the preceding month) data on service availability for each of their instances at https://status.salesforce.com. A swagger-format API is available, as is an email notification system.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: A valid email is required which becomes the unique username, and a password reset email is sent to this address. This ensures that the email address is valid. The user is then required to set a new password with a definable structure complexity - for example, uppercase/lowercase plus a number. The system requires Multi-factor authentication (MFA) for all users, including system administrators. Most common authentication options and authentication apps are supported, as is SSO using a 3rd party system that provides the required MFA e.g., Microsoft Active Directory.
• Access restrictions in management interfaces and support channels: The role-based security model only permits specified users to modify the configuration of the system. Access can be further restricted to only permit certain operations in 'high-assurance sessions'. ; ; Support from Arcus Global is provided via a separate portal with independent role-based access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: All users are required to have a username and password to access the system with mandatory multi-factor authentication required. Password complexity and expiry can be configured by the customer to ensure appropriate controls are in place.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Arcus holds ISO 27001:2022 (Information Security), ISO 9001:2015 (Quality), ISO 14001:2015 (Environmental Management) and Cyber Essentials Plus certified.
• Information security policies and processes: Arcus is ISO27001:2022 and ISO9001 accredited and audited annually. Arcus implements an ITILv3 approach to support delivery that integrates with our security processes. Information security reports are arranged by the SIRO as part of a five-part response to any weakness, event, incident, or breach.; ; Salesforce's Information Security Management System and information security policies are based on ISO27002 best practices and ISO27001 certified. Salesforce maintains details of security processes at https://trust.salesforce.com/en/security/; ; Amazon Web Services' information security policies are ISO 9001, ISO 27001, ISO 27017, and ISO 27018 compliant. Further details are maintained at https://aws.amazon.com/artifact/
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Arcus will maintain a change log of environmental controls and operate releases through our release manager.; ; All changes to software components are tracked via industry-standard source control systems which facilitate reviews of each change in line with our secure development policy. Versions of our products are tagged with a major-minor-patch system that allows easy tracking of changes.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Arcus uses industry-standard tools to automatically review elements of our solution. In addition, all modifications are reviewed against the OWASP guidelines and we carry out period re-reviews of our products.; ; Non-critical patches to our products can be applied to customer environments as soon as the fix is available, as can remedies for insecure environment configurations.; ; Salesforce and AWS operate with multiple tiers of vulnerability management which include directive, preventive, detective, and responsive controls. Critical patches to the infrastructure are, whenever possible, deployed during off-peak hours, without downtime and are typically seamless to customers.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Records all login attempts: originating IP address, time and success/fail against each user account. Information can be extracted for analysis against organisational policies. Configurable settings: enforce logins from an approved IP range and/or at certain times of day, maximum session length and automatic account locking after x failed login attempts.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Standard incident management ensures that all recorded incidents are triaged and routed to the appropriate resolver groups and, where necessary, escalated. In specific cases, it may be necessary to escalate incidents directly to the provider. We have a standard handoff process to ensure that end-to-end communication is maintained.; ; Users should report incidents by our standard support mechanisms i.e. by phone, support portal, or email depending on severity. For major incidents of any kind, regular telephone contact is then established until resolution.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Socotec
• ISO/IEC 27001 accreditation date: Monday 23 September 2024
• What the ISO/IEC 27001 doesn’t cover: N/A - All Arcus services, equipment and processes are in scope of our certification
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Socotec
• ISO 9001 accreditation date: Monday 23 September 2024
• What the ISO 9001 doesn’t cover: N/A - All Arcus services, equipment and processes are in scope of our certification
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 0bb11f9e-a7c9-44e3-832c-efae3e757575
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F9187f3b-b592-411f-9440-8d90b591a8c3
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@arcusglobal.com. Tell them what format you need. It will help if you say what assistive technology you use.