AIXON DIGITAL LIMITED

Guardian CRM - AI powered Compliance for Domestic Retrofit

Guardian CRM is a configurable workflow and case management platform with built‑in AI knowledge workers. It supports Domestic Retrofit CRM, surveys and compliance by analysing photos, documents and case context against defined standards. The service enables automated surveys, consistent assessments and scalable delivery of housing and energy efficiency programmes.

Features

• Configurable workflow and case management platform
• Built‑in AI knowledge workers trained on domain‑specific standards
• Automated surveys, evidence capture and task routing
• AI‑assisted analysis of photos, documents and contextual case data
• Audit trails, reporting and compliance tracking

Benefits

• Reduces manual review effort and operational overhead
• Improves consistency and quality of compliance works
• Supports scalable delivery of housing and energy efficiency programmes
• Accelerates surveys, inspections and case resolution
• Provides clearer assurance and defensible decision support

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at craig.john@ai-xon.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

699516633829889

Contact

Craig John
01722696333
craig.john@ai-xon.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Content services

  • Enterprise Content Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements: Modern internet browser

User support

• Email or online ticketing support: Yes
• Support response times: 120 minute SLA.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: All customers receive standard support included within the service price, providing access to a dedicated service desk via email and an online support portal during UK business hours, Monday to Friday, 9am to 5pm. nhanced support is available at an additional cost and provides faster response times, priority handling of incidents, extended support hours where required and access to a named cloud support engineer with service knowledge relevant to the contract. Premium support is also available by agreement and includes 24x7 coverage, a dedicated technical account manager, proactive service monitoring and regular service reviews to support continuous improvement. Critical incidents where the service is unavailable receive a response within one hour with a target resolution of four hours. ; ; High priority issues receive a response within four hours and are targeted for resolution within one business day. ; ; Medium priority issues receive a response within one business day with resolution targeted within two business days. ; ; Low priority requests and general queries receive a response within two business days. ; ; This approach ensures reliable support while remaining proportionate to contract scale.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We support our B2B engagements through a simple and lightweight onboarding process. The service is designed to be intuitive, with minimal setup required and is quite basic in its use. ; ; Users are provided with clear online documentation covering access, basic configuration and how to submit documents and images for analysis. ; ; Most customers begin with a trial or pilot phase, allowing users to explore the service, validate outputs and ask questions before wider adoption. This is the most effective training.; ; During this period, we provide remote guidance and responsive support to help users understand results, confidence scores and how the service fits into existing workflows. W; ; here API integration is required, technical documentation and remote support are provided to assist setup and sandbox testing. Formal training is not mandatory due to the simplicity of the service, but optional remote walkthrough sessions can be delivered if required. This approach allows users to start quickly, gain confidence through hands on use and scale adoption at their own pace.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract their data at any time through the service API or web interface, including at contract end. The API allows users to retrieve submitted files, metadata, results and confidence scores in standard machine readable formats for reuse or migration into other systems. Where required, AIXON can also support a managed export on contract exit, providing data securely within an agreed timeframe. No proprietary formats are used and there is no restriction on when data can be extracted during the contract.
• End-of-contract process: At the end of the contract, users can continue to access and extract their data up to the contract end date using the service interface or API. This includes all submitted documents, images, metadata, detection results and confidence scores in standard, non proprietary formats. ; ; Data extraction and contract exit support are included within the price of the contract and do not incur additional cost. ; ; Following confirmation that the contract has ended and data extraction is complete, AIXON will securely delete all customer data from live systems and backups within 7 days, in line with data protection and security obligations. ; ; AIXON will provide confirmation of data deletion on request. ; ; There are no exit fees, lock in periods or mandatory paid transition services, ensuring a simple, low risk contract close for public sector customers.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Dedicated AI powered mobile app for validating correct and compliant capture. The IOS and Android app has powerful machine vision capabilities to determine whether works have been conducted to relevant standards.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Guardian is accessed through a secure cloud based web interface and via API integration. The interface allows authorised users to upload documents and images, submit items for analysis, view detection results and confidence scores, and track processing status. Single or multiple images can be uploaded and "projects" created for combined images in context.; ; The interface is designed to be simple and task focused, supporting both investigative and operational users. Full customisable admin area.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Accessibility has been considered throughout the design of the service interface to support inclusive use. ; ; The interface follows WCAG 2.2 AA principles, including clear navigation, consistent layouts, keyboard accessibility, appropriate colour contrast and readable text sizing. ; ; Testing has been carried out using screen readers and keyboard only navigation to ensure key user journeys such as uploading files, reviewing results and managing cases can be completed without reliance on a mouse. Form fields, buttons and status messages are labelled clearly to support assistive technologies. ; ; Feedback from users with accessibility needs has been incorporated to simplify workflows, reduce unnecessary steps and improve clarity of instructions and error messages. ; ; Accessibility testing is reviewed as part of ongoing service improvement and updates are made where issues are identified to ensure continued compliance and usability. This will be included in our support agreement and during customer onboarding/trial use.
• API: Yes
• What users can and can't do using the API: Yes, through a secure REST based API designed for integration into public sector systems. The API allows users to set up the service by authenticating using secure credentials or systematically via API Key.; ; Once connected, users can submit documents and images for analysis, trigger detection requests, retrieve results and confidence scores, and associate outputs with their own reference data or workflows. ; ; The API supports automated, high volume processing and is suitable for embedding within operational and investigative workflows. There is queuing logic in the API layer and a notification engine if required. ; ; There are rate limitations to ensure service security and integrity and commercial protection in line with licence controls. Users cannot modify or retrain the underlying AI models, alter detection logic, or bypass validation controls. ; ; Changes to core service behaviour, performance thresholds or security configurations are managed by AIXON through controlled change processes; ; API usage is subject to agreed rate limits, data size constraints and security policies to ensure stable performance for all users. Any changes that impact service scope, capacity or assurance levels must be agreed through contract change control.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The workflow is based on a Q&A task engine and form capture can be configured based on any question type for any workflow. This capture can have AI assigned to each question to validate input for the question or a collective of questions. This includes validating documents or pictures across application processes.

Scaling

• Independence of resources: AIXON ensures users are not affected by demand from other customers through a cloud based architecture designed for isolation and scalability. We use automatic Terraform services to scale appropriately across our Azure Infrastructure. ; ; For B2B commercial licenced users, the service uses logically separated environments away from our B2C offering, which brings controlled resource allocation and rate limiting to prevent one customer’s usage impacting another. Processing capacity scales automatically based on demand, ensuring consistent performance during peak usage. Monitoring is in place to manage throughput and maintain service availability, and contractual limits are applied where required to protect overall service stability.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide clear service usage metrics to help users monitor and manage the Service. ; ; Metrics include full audit history including AI success and auditing.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export their data at any time through the secure service interface or via the API. Data can be downloaded directly by authorised users or retrieved programmatically in standard formats, including submitted files, metadata and detection results. Exports are protected using role based access and secure authentication.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee a service availability level of 99.9 percent measured on a monthly basis, excluding planned maintenance agreed in advance. Our AI Detection Service is hosted on Microsoft Azure and benefits from Azure’s resilient cloud infrastructure, including built in redundancy and high availability. ; ; We augment the underlying Azure uptime commitment through application level monitoring, automated recovery and geo replicated service components to support service continuity in the event of infrastructure or regional issues.; ; The service is designed to remain available for operational use but is not positioned as a safety critical or life critical system. Availability is monitored continuously and reviewed as part of service management. If the guaranteed availability level is not met in a given month, affected customers are eligible for service credits, applied as a proportionate refund against the monthly service charge. The level of service credit is agreed within the contract and reflects the scale and duration of any availability breach. This approach provides a clear and fair mechanism for assurance while remaining proportionate to the nature of the service and public sector use cases.
• Approach to resilience: Our service is designed with resilience as a core principle and aligns with the government’s cloud security principle for asset protection and resilience. ; ; We host the service on Microsoft Azure, using cloud infrastructure that provides built in redundancy across compute, storage and networking. ; ; The service is deployed across multiple availability zones, with geo replication in place to support continuity in the event of infrastructure or regional failure. This ensures that no single component failure results in a loss of service.; ; At an application level, we use automated monitoring, health checks and restart mechanisms to detect and recover from issues quickly. Change management is via CI/CD. Capacity scales dynamically to handle changes in demand without impacting availability for other users, and also resources segregated with an Enterprise Licence. ; ; Data is protected through regular backups and replication, ensuring integrity and recoverability.; ; Resilience is monitored continuously, and incidents are managed through defined operational processes to restore service promptly. Planned maintenance is scheduled to minimise disruption and communicated in advance. This layered approach ensures the service remains available, secure and recoverable, while remaining proportionate to its role as a non safety critical public sector digital service
• Outage reporting: Customers receive outage and incident notifications by email, including updates on progress and resolution. Where required, service status information can be accessed programmatically through the API to support integration with customer monitoring or service management tools.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: We restrict access to management interfaces and support channels using role based access control with privileged identity management and just in time access. Permissions are granted on a least privilege basis and elevated access is time limited, approved and logged. Administrative access is restricted to authorised staff and protected through strong authentication and monitoring. Support channels are limited to named customer contacts, with identity checks performed before sharing service or data details. Access rights are reviewed regularly and removed promptly when no longer required. All access activity is logged to support audit and security oversight.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security responsibilities are clearly defined and overseen by senior management. We follow recognised best practice frameworks and secure by design principles across service development and operation. Our services are hosted on Microsoft Azure and adopt Azure security controls for physical security, access management, monitoring and resilience. We operate policies and processes covering access control, incident management, vulnerability management and change control. Security risks are reviewed regularly and controls are updated as the service evolves. We are working towards formal ISO27001 certification in 2026, and continuously improve our security governance based on risk, lessons learned and platform best practice.
• Information security policies and processes: We follow defined information security policies and processes to protect data, systems and services in line with public sector expectations. Our policies cover information security management, access control, data protection, incident management, vulnerability management, secure development and change control. Overall accountability for information security sits with senior management, with day to day responsibilities managed by designated technical leads. Information security risks are assessed regularly and controls are applied proportionately based on risk and service impact.; ; Our services are hosted on Microsoft Azure and adopt Azure security controls for physical security, identity and access management, monitoring, logging and resilience. Access to systems and data is restricted on a least privilege basis and reviewed regularly. Security incidents are managed through a defined reporting and escalation process, with issues investigated, resolved and lessons learned applied. Automated security testing supports vulnerability management and remediation. Compliance with policies is supported through onboarding, documented procedures and regular review. We are working towards achieving ISO IEC 27001 certification during 2026 as part of our security maturity roadmap.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We use an automated configuration and change management approach to ensure control and security. All service components are version controlled and tracked through their lifecycle using CI CD pipelines. Changes move through development, test, UAT, pre production and live environments. Security impact is assessed through automated code scanning using Snyk, automated testing and automated penetration testing per deployment. Fully automated backup and rollback is in place to restore services quickly if required. This ensures changes are controlled, traceable and resilient while supporting rapid and reliable service delivery.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We operate an automated vulnerability management process focused on early detection and rapid response. Potential threats are identified through continuous vulnerability scanning in Azure, automated penetration testing and real time security notifications from our tooling. We receive threat intelligence from vendors, cloud security alerts, vulnerability databases and automated security services, allowing us to respond quickly to emerging risks. Vulnerabilities are assessed based on severity.; ; Critical and high risk issues are prioritised and patched rapidly through automated CI CD pipelines, often within hours or days. Lower risk issues are tracked and resolved through planned releases, ensuring ongoing service security and stability.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our protective monitoring is delivered using Microsoft Azure platform capabilities which comply with recognised standards.. We use continuous logging, automated alerts and security monitoring to identify potential compromises, unusual access patterns and service anomalies. When a potential incident is detected, it is triaged immediately, access can be restricted where required and logs are reviewed to assess impact. High risk incidents are prioritised and responded to within hours, with remediation actions deployed through controlled and automated processes to restore security and service integrity.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate a defined incident management process with pre defined responses for common events such as service disruption and security incidents. Users report incidents via support email or the online portal, where they are logged, prioritised and tracked. Incidents are triaged based on impact and urgency, with updates provided during resolution. Incident reports are available on request and include issue summary, impact, root cause and corrective actions.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We provide a time limited free trial, typically around 12 weeks, to allow users to evaluate the Service Service.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2.5%
• Between £250,000 and £500,000: 3.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 6.5%
• Between £2,500,001 and £5,000,000: 9.5%
• Over £5,000,001: 10.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Cb6681fc-198c-40a9-a44a-ffdf3dc1a073
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at craig.john@ai-xon.com. Tell them what format you need. It will help if you say what assistive technology you use.