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Cognizant Worldwide Limited

Cognizant CRM Data Management Services

Complete CRM data services including data governance process set up, data stewardship, strategy, planning, cleansing, data mapping, ETL and testing services for CRM solutions. Service uses either COTS ETL tools, Cognizant proprietary tools or product provided data import methods.

Features

  • Define Data governance
  • Write Data strategy
  • Guidance on Data cleansing
  • Data mapping and reconciliation from source to target data model
  • Design ETL, one time or on going
  • Help choosing Data ETL tools and methods
  • Data validation and error reporting
  • Manage and implement ETL
  • Data Quality Reporting

Benefits

  • Improved data planning and control reducing business risk and cost
  • Improved data completeness and accuracy through automation
  • On going data checks and governance to maintain data quality
  • Use of ETL tools to reduce deployment time and cost
  • Reduced operational costs and increased IT effectiveness
  • Reduced application deployment timescale
  • Global deployment of a "One CRM" solution for Client
  • Enable distributed, global IT workforce to support CRM solutions
  • Cloud software support and upgrade provided by software vendor

Pricing

£415 to £1,550 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 9 9 5 3 8 1 2 3 6 9 7 5 4 1

Contact

Cognizant Worldwide Limited Frank Mcdade
Telephone: +44 (0) 7711 588 127
Email: inquiryPSandHealth@cognizant.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Assessment, Upgrade and Deployment Services to migrate from on premise to Cloud or between Cloud hosted solutions including between vendor software. Gap analysis to identify any functional and technical differences between on premise and cloud services using Cognizant's upgrade checklist and upgrade analyzer tools and accelerators. Upgrade analyzer identifies and corrects any deprecated code and integration touch points. Upgrade using Cognizant's Data Loader or COTS products such as Kingswaysoft or Scribe. Deployment though our Smart Deploy methodology including change management, training, gamification for user adoption and Smart Deploy tool for solution migration.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Salesforce.com
  • Microsoft Dynamics 365 On-Line
  • Oracle On Demand
  • Adobe
  • Pega

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • GBEST
  • CREST
  • Tigerscheme
  • Cyber Scheme
  • Other
Other security testing certifications
Certified Ethical Hacker (CEH)

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
Not Applicable.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
DNV Business Assurance
ISO/IEC 27001 accreditation date
02/07/2021
What the ISO/IEC 27001 doesn’t cover
Certain locations of Cognizant are not in scope of the certification
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
ISO 22301 – Business Continuity Management System

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

OUR SOCIAL VALUE COMMITMENT
We support and deliver across all identified areas of Social Value. We have provided the below as an example for Fighting Climate Change.
Our Social Value typically has two components:
1-Reducing the greenhouse gas emissions of clients’ in house software development/support teams.
2-Training technical teams in ways of working that reduce GHG emissions.
Below is dependent on the size/scope/length of the engagement:
ACTIONS WE WILL UNDERTAKE
• We typically start with a one-day workshop to 1) Define what sustainability is in terms of software development/support. 2) Agree what can be measured, monitored and improved. 3) Produce a comprehensive Social Value Plan outlining our actions.
• We use Cognizant's Carbon Footprint Calculator to measure and report on the IT team’s baseline emissions, using energy as a proxy. This data drives action planning and progress tracking.
• If appropriate, our specialists conduct in-depth assessments of existing services/ways of working and identify areas where environmental impacts can be reduced. This process aligns with the Greenhouse Gas Protocol Product Standard and ISO/IEC 21030 standards for software measurement. We will assess ideas such as 1) cloud migration (eg optimised scalability). 2) Cloud native design (eg microservices and containers). 3) Green software design (eg code that minimises resource usage)
• If appropriate, we host workshops to discuss findings and agree changes in ways-of-working.
SUSTAINABILITY PRINCIPLES
We typically run sprints to test changes and measure improvements. We agree ways to integrate these techniques into business as usual.
EMBEDDING THE PRINCIPLES
We train client’s staff in the new ways of working by a blend of joint working, training sessions, and an on-line Sustainability Guide which will cover best practices for sustainable design, development, and operations. We periodically meet with the client to encourage continuous improvement through a blend of refresh training and challenge.

Pricing

Price
£415 to £1,550 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at inquiryPSandHealth@cognizant.com. Tell them what format you need. It will help if you say what assistive technology you use.