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Channel 3 Consulting

IT Target Operating Model (TOM)

Channel 3 brings significant experience in appraising, defining and supporting the development of IT operating models.

We have established benchmarking from many public sector and external organisations and lead the market in the profiling and optimisation of such model developments.

Features

  • Assessment of the current state operating model
  • Gap analysis to understand variance from best practice and risks
  • Details of supplier commercial opportunities not yet leveraged
  • Options and benefits to drive better quality of service

Benefits

  • Adoption of an agreed best practice IT Operating Model Framework
  • Identification of gaps or weaknesses in the existing service provision
  • Understanding of current operational practices
  • A track record that's second to none
  • ISO 27001 accreditation

Pricing

£450 to £2,000 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@channel3group.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

6 9 9 6 7 3 2 4 5 5 3 2 7 2 2

Contact

Channel 3 Consulting Athena Evans
Telephone: +44 (0)20 3866 4838
Email: bidteam@channel3group.co.uk

Planning

Planning service
Yes
How the planning service works
Channel 3 have a mature and consistent approach to the planning of this service. The project management discipline ensures that timescales, costs, risks, personnel and physical resource requirements are all identified and agreed before the project is initiated. This entails a very close working relationship with both administrative and clinical staff from the client organisation. The outcomes of the workshops is reflected in a rigorously documented set of the current or “As Is “Business processes. A well tried and tested set of workshops will deliver a consensus driven set of desired “To Be” processes which are also fully documented. These are then reflected in the set up and configuration of the host system. Note is taken of any required ancillary systems that directly interface with the clinical system; examples of this would be: order comms, clinical decision tools and pathology. These are incorporated into the overall design. A full set of training packages and personnel are provided in order that the end users gain a full working and operational knowledge of the final system. This includes training and reference material. The overall training package is agreed with the customer and reflects the day-to-day working constraints of the recipients.
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within one working day
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide a dedicated Technical Account Manager available during working hours from Monday-Friday

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
Initial Certification: 18 October 2022 Latest Issue: 27 November 2023 Expiry Date: 17 October 2025
What the ISO/IEC 27001 doesn’t cover
Certification covers all aspects of our work.
Our Scope statement is: Consultancy helping health and care organisations to use technology to transform patient care and improve ways of working. Working with customers globally.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We recognise the social benefits of Channel 3’s commitment to extensive recycling, reduced reliance on single-use plastics, diverting waste from landfill, our biodiversity efforts, and our actions to reduce water and energy consumption.

Covid-19 recovery

We are helping our employees, our customers, and our communities recover from the impacts of COVID-19.

Tackling economic inequality

We bring together suppliers, local partners, customers and communities to support local employment.

Equal opportunity

We deliver work opportunities and careers to under-represented and disadvantaged groups, via numerous programmes with our community partner, Drive Forward Foundation.

Wellbeing

We reach a broad audience, both within the company and in the communities, we operate in, to deliver programmes which support physical and mental health, wellbeing, and inclusion.

Pricing

Price
£450 to £2,000 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidteam@channel3group.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.