ATKINSRÉALIS UK LIMITED

Virtual Site Access

The AtkinsRéalis Virtual Site Access suite of services is the essential toolset for anyone who needs to manage and visualise a physical site remotely. Virtual Site Access puts your project data to work to deliver the information you need to make the right decisions, at the right time.

Features

• Stream, analyse, download reality capture data.
• Remote site walkdown.
• View drone imagery remotely on the web.
• View point clouds remotely on the web.
• View 360° videos and images remotely on the web.
• Visual data capture.
• Security desensitisation and segmentation of protectively marked visual data.
• Web hosting of protectively marked information.
• Image and video processing.

Benefits

• Reduces unnecessary travel time and cost.
• Greater confidence in the current configuration of your site.
• Access to visual data to aid tendering parties.
• Secure storage for hosting protectively marked reality capture data.
• Reduces carbon emissions associated with business travel.
• Streetview-style datasets for remote and hard-to-access facilities.
• Common Data Environment for spatial datasets.

£600 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukwinwork@atkinsrealis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

699715477029350

Contact

Martin Yeoman
+44 1372 75 2023
ukwinwork@atkinsrealis.com

Planning

• Planning service: Yes
• How the planning service works: As part of the provision of Virtual Site Access, AtkinsRéalis work with client IT teams to provide assurance of the cybersecurity credentials of the software platforms used. We work closely with client Information Security teams to assure our data handling and desensitisation processes.; When introducing Virtual Site Access to an organisation for the first time, AtkinsRéalis can provide a plan for implementing the use of the cloud platform(s) which form part of the Virtual Site Access suite of services. ; We have pre-defined process outlines for management of protectively marked information which can be tailored to match the client’s requirements during mobilisation and setup of the Virtual Site Access suite of services.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • CIRRUSinsite
  • Faro XG
  • Holobuilder
  • Openspace.ai
  • Leica Reality Cloud Studio
  • Cintoo
  • NavVis Ivion
  • Trimble Clarity
  • Matterport
  • Sensat

Training

• Training service provided: Yes
• How the training service works: The Virtual Site Access suite of services are built to be inherently intuitive to use. As such, there is a very short and manageable learning curve. To support the learning process, online training via short, pre-recorded video lessons and short user guides are available, which give instructions on how to use the services as well as key functionalities and benefits. ; ; When initially deploying Virtual Site Access services for the first time, AtkinsRéalis will also provide a short live videoconference call to demonstrate best usage and answer any questions, which can be recorded and accessed by the Client whenever required.; ; In addition, a support line is open during office hours which can be called upon for problem solving and any initial issues.
• Training is tied to specific services: Yes
• Services the training service works with:
  • CIRRUSinsite
  • Faro XG
  • Holobuilder
  • Openspace.ai
  • Leica Reality Cloud Studio
  • Cintoo
  • NavVis Ivion
  • Trimble Clarity
  • Matterport
  • Sensat

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The data that is captured by AtkinsRéalis and utilised to provide Virtual Site Access undergoes defined quality assurance (QA) processes against our QA documentation – the level of which depends on the intended use, ranging from simple self-checking to full dimensional verification. Where data is captured by the client or another third party and is to be integrated into the Virtual Site Access suite of services, AtkinsRéalis can provide quality assurance for this data where required and when instructed.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: The Share module of Virtual Site Access is a cloud-hosted web portal for the viewing of survey data to provide the Client with virtual access to their site. Support is granted to the Client by providing user management, service management and helpdesk support.

Service scope

• Service constraints: There are no significant constraints that buyers should know about.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: AtkinsRéalis shall use reasonable endeavours to ensure that all incidents will be actioned by the Technical Support Help Desk as quickly as possible. The below response times below are targets only.; Priority A Critical - Respond within 1 business day of receipt of notification of the incident with circumvention instructions. ; Priority B Major - Respond within 2 business days.; Priority C/Priority D Functional/Intermittent Failure - Respond within 7 business days.; Priority E Minor Failure - Respond within 15 business days.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: AtkinsRéalis, as part of the Virtual Site Access suite of services, at no additional cost to the Client, provide the technical support through a dedicated Technical Support Help Desk that will manage all support incidents received.; The Client or Authorised User shall be able to raise an Incident by contacting the Technical Support Help Desk via email or telephone. The Technical Support Help Desk hours of service and contact details are:; • Operating hours: 09:00 17:00 GMT (+1 hour for BST), Monday to Friday (excluding UK public holidays);; • Email address: TechnicalSupport@atkinsrealis.com;; • Phone number: +44 (0) 1252 899 666; All incidents will be recorded and monitored on AtkinsRéalis’ incident record management system (“Axosoft”). Each incident will be allocated an incident reference number when logged.; AtkinsRéalis shall use reasonable endeavours to ensure that all incidents will be actioned by the Technical Support Help Desk as quickly as possible. Response times are targets only, and where a modification to the software is required to resolve the incident, the Technical Support Help Desk shall generate an implementation plan in consultation with the Client.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register Quality Assurance Limited
• ISO/IEC 27001 accreditation date: 06/04/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients, but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. As a global organisation working on the world’s biggest Infrastructure, Transport and Energy programmes we always work to ensure that climate change is considered. Tailored commitments will be agreed through the buying process.; ; Sustainability is at the heart of AtkinsRéalis purpose - engineering a better future for our planet and its people. As an organisation we have signed up to the United Nations Framework Convention on Climate Change's (UNFCCC) Race to Zero global campaign and signed the Business Ambition for 1.5oC commitments. We have signed The Climate Pledge, working towards net zero by 2030 and are in the process of setting science-based targets. ; ; We support clients in safeguarding what we do today to enhance the environment and protect future generations from harm, this is fundamental to AtkinsRéalis’ sustainability policy and Sustainable Business Strategy. ; ; We have a series of approaches that we use through the delivery of our cloud projects, including:; ; • Considering whole life carbon when designing systems and assets to minimise carbon.; • Utilising a variety of tools (appropriate to the sector and client) to assess whole life carbon from embodied to in-life to end of life.; • Raising awareness about climate change to stakeholders of the projects to ensure clear understanding.

  Tackling economic inequality

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; ; We are committed to creating a healthy future for communities and the wider economy. We do this through creating new businesses, jobs and skills and working with supply chain partners to create capacity and resilience.; ; We recognise some of the digital and cyber skills shortages facing the UK and are actively participating and promoting careers from school age children through to lifelong training. This is often delivered through STEM outreach schemes such as Governors for Schools programme and CyberFirst. This can include upskilling activities delivered by some of our highly skilled professionals ranging from interview and job preparation (e.g., CV support, Mock interviews) through to technical training (e.g., cyber security, digital skillset, STEM-based careers, supply chain engagement). We promote our full-time opportunities to priority groups based on the area of operation. (e.g., people living in regionally and nationally deprived areas /disabled people/ people who are underrepresented in the industry including Women, BAME, LGBT+ etc.).; ; We understand the opportunities a diverse supply chain can bring to complement our overall solution we are providing to our clients, such as innovation, improved productivity, novel or new technologies or niche skillsets. As a large organisation we have a large network of approved suppliers from diverse backgrounds including small and medium enterprises that we can utilise as required. These suppliers go through our due diligence process to ensure they meet our standards (i.e. around cyber security) and we are working with suppliers who share our values.

  Equal opportunity

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; ; We have achieved the platinum standard on Cleared Assured Accreditation and are well positioned in its advocacy of ED&I practices. We are committed to creating an inclusive, collaborative culture for all of its employees and sub-contractors and feeding back value directly to our clients. ; ; AtkinsRéalis is a member of Inclusive Employers, a national network of businesses committed to building inclusive workplaces. Our processes have enabled us to create inclusive and diverse teams that will benefit clients with better performance, diversity of thinking and enhanced creativity. We are committed to cultivating a thriving diverse and inclusive work environment, where differences are valued and respected, and all staff are valued, supported, and treated fairly. ; ; Equal opportunity is fundamental to how AtkinsRéalis operates. From the moment a candidate applies to a vacancy of ours, we assess how we can best ensure equality. With this in mind, we are committed to ensuring that we select and recruit the best people for each role based on their ability to do the job, in line with the needs of the business, irrespective of the candidates’ gender identity, marital status, disability, sexual orientation, health, age, race, nationality, religion, employment status, or membership or non-membership of a trade union. We pursue this commitment by having clear and concise procedures and guidelines for HR and line managers to ensure policies are fully understood and implemented.

  Wellbeing

  AtkinsRéalis are committed to achieving social value on everything we deliver. Everything we do supports our goal of delivering outstanding project outcomes for our clients but also ensuring that we leave a legacy for our client and their stakeholders, whether it be environmental, social, or economic. Tailored commitments will be agreed through the buying process.; ; We are passionately committed to changing the way we think about, and deal with mental/ physical health and wellbeing in the workplace. Without a happy, healthy, and energised team we wouldn’t be able to serve our clients in the innovative way we want to and make substantive change like cloud transformation possible. We live by our own values and ensure these are embedded in our delivery. When undertaking our work, we ensure all stakeholders have a safe and open dialogue to talk about health and wellbeing and access appropriate support. ; ; We consider ourselves long term partners with communities, upskilling people and enabling wellbeing benefits over the long term. This can include:; ; • Partnering with local groups and charities to invest in community wellbeing appropriate to the services being delivered. ; • Training our staff to deliver inclusive design in every piece of work to account for those with accessibility issues. ; • Designing with users'’ wellbeing in mind. (Implementing user centered design principles and co-designing with the stakeholders who will use cloud technology.; • Engaging with stakeholders; to raise awareness to address specific wellbeing agendas, such as mental health.

Pricing

• Price: £600 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukwinwork@atkinsrealis.com. Tell them what format you need. It will help if you say what assistive technology you use.