NEC SOFTWARE SOLUTIONS UK LIMITED

KMD Graphics Insight for Market Surveillance

KMD Graphics Insight searches the Internet for the products from Market Surveillance Authorities uploaded notifications from own pictures or from Safety Gate RAPEX and ICSMS databases. It uses relevant search terms and the images uploaded to identify matching illegal products marketed towards consumers and business online.

Features

• Market Surveillance of non-compliant products. Pictures and product, keywords
• KMD Image and text search of non-compliant products
• Interface to pictures and descriptive text from Safety Gate, ICSMS
• KMD Web Scraping with download of webpages
• KMD Natural Language Processing of web pages
• KMD Image matching
• AI Qualification of the website’s (shop vs non shop)
• Export results in PDF and Excel format
• User and organization management for organising searches and results
• 10. Schedule searches for repetitive market surveillance

Benefits

• Insert pictures and descriptive text of product surveillance
• Searches 1000 of web shops for non-compliant products
• Schedule searches during weekends and reschedule for follow up
• Good governance of used search terms and pictures
• Documented results for evidence in case management tool
• Qualification of the website’s (service vs non service)
• Text search on broad product categories
• Open for customisations and new use cases
• Use AI engine for broad understanding of web pages
• Resilient to new products as its not rule based

£283 a unit a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@necsws.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

700015189428733

Contact

NEC Frameworks Team
07852 936231
frameworks@necsws.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: For maintenance we reserve some time (window hours) for deployment 2 hours each month in coordination with the customer
• System requirements:
  • Web Browser
  • Microsoft Azure
  • Active Directory

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours on working days.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Through MS Teams.
• Web chat accessibility testing: We have deployed and assisted numerous customers with web chat.
• Onsite support: Yes, at extra cost
• Support levels: NEC’s Service Management will be delivered by the KMD Client Services Management (CSM) Team. The CSM Team will be responsible for the ongoing relationship and, where necessary or applicable, will provide assistance with reporting, incident escalation and continual service improvement. The CSM Team will manage processes such as Incident, Problem and Change Management.; ; Service Constraints and Planned maintenance .; We will provide at least 24 hours’ advance notice of any planned maintenance and schedule the work outside normal business hours. Where necessary, planned maintenance of NEC’s infrastructure will take place between the hours of 16:00 and 09:00 (UK local time) on a business day and/or between the hours of 08:00 and 12:00 (UK local time) on a non-business day, for example weekends and public holidays. ; ; Service Levels and Performance ; Many factors can impact performance including bandwidth, internet response, reporting and business processes configured to retrieve large amounts of data, therefore performance cannot be guaranteed. ; ; Availability ; The service is available 24x7, except for planned and emergency maintenance, with support response available between 08:00 and 16:00, 7 days a week. NEC Adjudication SaaS is typically provided at 99.5% availability.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Webinar for up to 5 super users is included and digital documentation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: The user will be able to export the results in PDF or Excel format. We will delete all search results and users after 6 month from the termination of the contract.
• End-of-contract process: At the end of the contract the solution will enter a grace period while data on searches are exported. After this the user will be deleted followed by a deletion of the customers Cloud Setup, so no data or usage is accessible. This is included in the price. The price does not include a backup or restore if the customer wish to start the contract again. Any associated costs with end of contract activities will be based on the NEC SFIA Rate Card.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Web based Graphical User Interface; There is a REST API Service interface.
• Accessibility standards: None or don’t know
• Description of accessibility: Not applicable
• Accessibility testing: Not applicable
• API: Yes
• What users can and can't do using the API: Create, edit and submit cases. Get results and give feedback to ML models.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Train their own ML models based on labelled data. Add more search engines.

Scaling

• Independence of resources: Cloud architecture in Azure will spin up additional resources as needed.

Analytics

• Service usage metrics: Yes
• Metrics types: Export of usage metrics and logs.
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: KMD, based in Denmark which is a subsidiary of NEC

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: NEC Data security policies.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The user can export the results in PDF or Excel and the Web Sites in PNG.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF, CSV to open in Excel
• Data import formats: Other
• Other data import formats:
  • .jpg
  • .jpeg
  • .jfif
  • .webp
  • .png
  • .bmp
  • Text strings for key words and search words

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Not applicable.
• Approach to resilience: Part of the Azure architecture.
• Outage reporting: Email and status page in solution.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Not applicable.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Other
• Description of management access authentication: Via Microsoft Azure AD 2-factor authentication.

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 07/06/2021; valid until June 2024. Certificate IS 598449.
• What the ISO/IEC 27001 doesn’t cover: The NEC Information Security Management System (ISMS) is registered to ISO 27001:2013 and therefore audited by BSI at least annually. All NEC staff are required to comply with the ISMS.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials Plus

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: KMD holds a valid ISO/IEC 27001:2013 certification.; KMD Information Security Policy is the overall information security policy. ; KMD's IT Code of Conduct.; Statement of Applicability (SoA)
• Information security policies and processes: KMD Information Security Policy is the overall information security policy. It is a mandatory ISO27001:2013 document and is based on an analysis of KMD stakeholders (Context of KMD), KMD’s overall information Risk Assessment and KMD’s overall business strategy

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We use back log to priority the next changes through SAFe SCRUM master approach through SAFe Agile SCRUM framework.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Not applicable.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Not applicable.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: ISO 20000 - Operation of the SMS; KMDs ISO 20000 specifies requirements for our organisation to: establish, implement, maintain and continually improve a service management system (SMS). The requirements include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value. Users report incident to the NEC helpdesk. A report will be provided monthly with an overview in PDF document.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  NEC has committed to being Net Zero by 2030. We project our carbon emissions will reduce by 50% from our baseline by 2026. ; We have implemented a multitude of initiatives to support this:; • Appointing an Environmental Manager and Environmental Champions.; • Successfully obtaining certification for and implementing ISO14001:2015 Environmental Management System (EMS). ; • Developing a Carbon Reduction Plan, which is published on our website and an Environmental Strategy.; • Maintaining an Environmental Aspect and Impact Register (down to site level) through which to capture elements of our operating practices which could negatively impact the environment.; • Working with government accredited consultants to understand environmental impact and using outputs to inform future improvement activities.; • Collaborative activities to influence customers, supply chain partners and employees.; Specific initiatives applicable to our contract delivery approach include:; • Energy used on the contract will be from green energy sources.; Business travel will reduce where possible through utilisation of technology such as:; • Video conferencing.; • Sharing documents.; • Conference call facilities.; • Working from home/flexible working arrangements.; • Approval controls in place for commercial flights.; • Use of environmentally friendly data centres.; Our Environmental Policy objectives, relevant to the contract include:; • Meeting all relevant legal requirements and monitoring our compliance.; • Minimising our environmental impacts for the life cycle (including disposal) of work equipment and other physical assets under our control.; • Demonstrating efficient use of energy, water, and other natural resources.; • Maximising opportunities to minimise our waste by reusing or recycling waste, where practical.; • Ensuring our supply chain is aware of our environmental policy and our commitment to ensuring its effective implementation.; • Increasing environmental awareness and commitment amongst colleagues through training and briefings.; Continuing to identify opportunities to improve our environmental performance through clear objectives, plans and targets.
• Covid-19 recovery:

  Covid-19 recovery

  Since the emergence of Covid-19 as a global health crisis, we have supported our customers and the local communities they serve to adapt to the challenges posed by the pandemic. As a supplier of software and services to the public sector, this has included rapid development and deployment of software solutions to enable the efficient and effective delivery of new government schemes and changes in legislation, such as provision of Test and Trace Support Payments and new hospitality sector licensing requirements. ; Initiatives we have implemented to support the policy outcomes include:; • Increasing our pre-pandemic workforce numbers through recruitment of an additional 250 UK based roles, many of whom were unemployed following redundancy from other sectors such as hospitality.; • Re-training and redeploying temporarily displaced colleagues rather than imposing redundancies or taking advantage of the furlough scheme.; • Commitment to investing over £400,000 in training and apprenticeships.; • Working collaboratively with customers to introduce new ways of working.; • Delivering community based social value through donations in kind to voluntary sector organisations impacted by the pandemic. ; As part of our response to the pandemic we invested in and introduced several initiatives and workplace adaptations to protect employee health and safety, including:; • Introducing wider use of remote and flexible working, including making additional allowances for those caring for young children.; • Enhancing office safety, including installing sanitising stations, hygiene screens and digital thermometers.; • Increasing the frequency of colleague communications, with a focus on provision of mental health support and reducing the risks of isolation/loneliness.; • Providing all employees with free access to additional specialist resources, including 24x7 counselling and mental health services.
• Tackling economic inequality:

  Tackling economic inequality

  We recognise the expertise, innovation and value that can be gained from having a diverse supply chain and providing all suppliers with a fair and equal opportunity to become suppliers to us and our customers. We operate openly and transparently to enable this collaboration with third-party suppliers including large enterprises, sub-contractors, SMEs, VCSEs, mutuals and social enterprise organisations. ; Additionally, we are committed to nurturing new and existing talent and creating a sustainable learning and development culture, equipping our staff with the appropriate skills, knowledge and processes so the company continues to deliver innovative, industry leading solutions.; Processes and practices we have adopted to tackle economic inequality include:; • Using outcome-based specifications and co-design methods to encourage suppliers, communities, users and third sector organisations to collaborate and propose solutions based upon end user requirements, rather than being prescriptive.; • Advertising supply chain opportunities openly and always operating transparently. ; • Including modules covering anti-bribery and corruption, whistleblowing, equality and diversity in our all-colleague compulsory Annual Compliance Training.; • Having policies and operating practices that support effective supply chain relationships through fair selection and responsible management. For example, only flowing down appropriate contract terms. ; • Paying at least 95% of all invoices within agreed terms and agreeing to reduced payment terms for SMEs and subcontractors.; • Never deducting sums from payments as a charge for remaining on our supplier list. ; • Investing in new jobs and training opportunities through an active Apprenticeship scheme.; • Creating opportunities for career progression and investing in reward and recognition initiatives that support employee retention. ; • Following the foundational principles of the Good Work Plan in respect of employee satisfaction, fair pay, well-being and safety, career progression, voice, and autonomy.; • Having appropriate controls in place to mitigate cyber security risks.
• Equal opportunity:

  Equal opportunity

  We want to be an employer of choice for people of all backgrounds, regardless of sexuality, disability, nationality, race, gender or religion. We are committed to ensuring workers either directly employed or employed within our supply chains are treated fairly, humanely, and equitably.; To encourage a diverse and varied workforce our approach to equal opportunity includes:; • Ensuring job adverts reach a diverse audience, including utilising job sites which encourage interest from disadvantaged and Black, Asian and Minority Ethnic (BAME) groups.; • Inclusive and accessible recruitment practices, supporting candidates with disabilities through provision of supportive technology and/or changes to working practices.; • Collecting, analysing and senior reporting of equality and diversity data obtained during recruitment activities.; • Making appointments on the grounds of selecting the most suitable candidate for the post.; • Gender-neutral role definitions.; • Ensuring policies and employee communications promote respect and equality for all.; Other activities supporting equal opportunity within the workforce include:; • Tackling gender pay gap, through annual audits. Women now comprise over a third of our leadership team, including our Chief Executive. ; • Compliance with Modern Slavery Act 2015 and 9 core principles of Ethical Trading Initiative Base Code.; • Ensuring effective controls are in place to mitigate and manage risks of exploitation within the supply chain, including supplier questionnaires and evidence requirements.; • Provision of appropriate channels for colleagues to have an effective voice, such as our Employee Steering Group.; • Investment in workforce development and training, including an active Apprenticeship and Graduate Recruitment programme.; • No use of zero hours contracts or fire and rehire practices.; • Being a Real Living Wage Employer.; • Flexible working practices.; • Transparent and structured promotion, pay and reward processes.; • Senior level sponsorship at board level supporting and promoting equal opportunity beyond basic statutory requirements.
• Wellbeing:

  Wellbeing

  Physical Fitness and Mental Stability is one of our sustainable development goals.; Our approach to supporting good health and wellbeing which will be applicable to the contract workforce includes:; • Providing employees with free and confidential access to specialist resources 24x7, including counselling and mental health services through our Employee Assistance Programme. ; • Providing private healthcare cover for employees. Cover includes Doctor at Hand service to provide employees with fast and convenient access to advice, assistance and medical treatment, GP appointments anytime and anywhere.; • Maintaining compliance with the six standards of the Mental Health at Work commitment and a dedicated module to promote health and wellbeing as part of our all-colleague compulsory compliance training.; • Accommodating workplace adjustments, such as supportive technology for those with a disability or health condition.; • Encouraging good physical health by providing discounted corporate gym membership over 3,300 participating gyms through our employee GymFlex scheme.; We incorporate national health and wellbeing campaigns within our communications calendar, raising employee awareness and signpost to useful support pathways. Our 2022/23 calendar include raising awareness of the following nationally recognised campaigns:; • Stress Awareness Day.; • Mental Health Awareness week.; • World Menopause Day.; • National Eye Health week.; • World Diabetes Day.; • Stress Awareness Month.; • Suicide Prevention Day.; • Men's Health week.; Within one of our acquired businesses, we have Mental Health First Aiders who have trained to spot signs of mental ill health and provide early support for colleagues who may be developing a mental health issue. ; Supporting employee health and wellbeing is underpinned by clear action plans for improvement and several Human Resources policies, such as our:; • Health and Safety Policy; • Alcohol, Drugs & Solvent Abuse Policy; • Menopause Policy; • Absence Policy ; • Flexible Working Policy; • Gender Reassignment Policy.

Pricing

• Price: £283 a unit a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: An free demo version can be requested.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@necsws.com. Tell them what format you need. It will help if you say what assistive technology you use.