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Solution Performance Group Ltd

Unified Communications Strategy and Delivery

SPG Unified Communications delivers a capability to transform the way organisations service their customers. SPG support organisations to align their target operating model and business architecture to a UX strategy and solution that delivers a multi-channel, omni-channel ecosystem, and realises business benefits to customers, staff and lean cost to serve.

Features

  • Business architecture (as-is and to-be) alignment to technology architecture.
  • Design of the business UC applications to target state architectures.
  • Designing the transformational roadmap from as-is to to-be operating model.
  • Design of requirements for UC ecosystems to deliver business benefits.
  • Procurement (ITT) management, from preparation to engagement, evaluation and award.
  • Management of technology vendors to implement a fully integrated platform.
  • Strategic assurance, ensuring technology transformation is aligned to organisation’s aspiration

Benefits

  • A transformational roadmap with technology as the end state enabler.
  • Identification of operational efficiency initiatives from roadmap design and delivery.
  • Managing procurement of UC platform to deliver value for money
  • Procuring best in class capabilities to deliver aspirational business benefits
  • Delivering multi-channel, omni-channel service at lower cost to serve.
  • Managing a matrix team across client organisations, partners, and vendors.
  • Business assurance services, ensuring changes are aligned to target end-state.

Pricing

£450.00 to £1,600.00 a unit a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thinkspg.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 0 0 0 3 5 3 9 5 5 0 3 6 4 6

Contact

Solution Performance Group Ltd The Solution Performance Group Team
Telephone: 0191 4957490
Email: hello@thinkspg.com

Planning

Planning service
Yes
How the planning service works
SPG can bring our wealth of experience to bear in any cloud hosting or cloud software implementation, and will run a series of workshops to ensure that plans are constructed accurately and that the implementation will be performed successfully. First, we will hold a kick-off meeting to ensure that objectives, scope, business and operational requirements are being captured and used to form the basis of any success criteria. We will then move into discovering and planning the connectivity, data, security and business requirement specifics that will inform the overarching plan. Success criteria will then be finalised and RAID captured in a tried and trusted format for ease of tracking. Our Architecture team will create a holistic and deliverable solution which, combined with the inputs above will result in an implementation plan that is heavily weighted towards success.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide training for all cloud software solutions in the SPG portfolio.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
SPG best of breed tooling provides buyers with tried and trusted migration solutions that negate risk and increase migration velocity. We perform auto discovery of existing infrastructure and use historic usage analysis to understand buyer needs. We deliver a simple and scalable multi-cloud management solution that includes self-service resource provisioning, application automation and orchestration. By providing a view of workloads (virtual machines, containers, multi-tier apps) and data across 18 public and private clouds including
Amazon Web Services (AWS), Microsoft Azure, Google Compute Platform (GCP), OpenStack, Microsoft Hyper-V and VMware vSphere, the migration process can be road-tested and simulated prior to any real-world production systems being moved. This unique approach completely de-risks migration and offers a full roll-back capability that can be invoked in the unlikely event of operational issues.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
All SPG services are quality assured and rigorously tested in accordance with the processes and procedures of our ISO 9001 Quality Accreditation.

Security testing

Security services
Yes
Security services type
  • Security risk management
  • Cyber security consultancy
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
SPG provides support for all of the hosting and software services in our portfolio.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLAs are contained within our service description documentation.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
The support levels and costs for this service are contained within our service description and pricing documentation.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ATLAS Certification Ltd
ISO/IEC 27001 accreditation date
04/01/2023
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

As part of a multi-disciplined consultancy and services business, we are looking at innovative ways of doing what we can to champion sustainability across all of our projects and services. For example, our Unified communications solutions are designed to use best-of-breed technologies which are managed remotely reducing the number of staff required, meaning less journeys to the office, less carbon emissions and less energy usage.

Pricing

Price
£450.00 to £1,600.00 a unit a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@thinkspg.com. Tell them what format you need. It will help if you say what assistive technology you use.