MWK SOLUTIONS

Visit

A single channel for your guests of performing arts venues to manage their entire visit. An integrated platform for you to grow sales and create better marketing.

Features

  • Digital ticket delivery
  • Food and beverage ordering
  • Restaurant table booking
  • Dynamic marketing campaigns
  • Ticket transfers

Benefits

  • Know your attendees
  • Grow sales
  • Grow your database
  • Deliver better marketing

Pricing

£0.02 to £0.15 a unit

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phillip.markwick@mwksolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

7 0 0 1 1 3 1 2 6 6 2 4 2 8 4

Contact

MWK SOLUTIONS Phillip Markwick
Telephone: 07976247699
Email: phillip.markwick@mwksolutions.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Visit integrates with: Spektrix. Tessitura. Tevalis. PointOne. Square. Sumup. Stripe. ActivityStream. Plus others
Cloud deployment model
Public cloud
Service constraints
No constraints.
System requirements
No specific requirements.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Usually within the hour.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
No formal testing.
Onsite support
Onsite support
Support levels
We will provide guidance and support required for our customers to be fully operational. During our clients operational hours, mostly evenings and weekends, we are on hand to provide whatever support is required.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide online training via video share.
Service documentation
No
End-of-contract data extraction
A data request must be made by the customer and we will extract all data as required.
End-of-contract process
The contract pricing is tiered based on the projected volume admissions.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference.
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
The guest facing experience is highly customisable. Admin users can configure how the guest experience looks, adjust branding, what order types are available, what table times can be offered to guests, and what key messaging is shown.

Scaling

Independence of resources
The service runs on scalable cloud infrastructure that is elastic.

Analytics

Service usage metrics
Yes
Metrics types
We track links sent, opened, clicked.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
There is no user based data export facility.
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
JSON

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Service is available 99.9%
Approach to resilience
This information is available on request.
Outage reporting
Status board and email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Support staff have limited access to our customers data. Only senior technical operators have access to databases. Data is encrypted.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
All security related matters must be signed off by the board.
Information security policies and processes
The company has an information security policy that dictates governance processes. The board makes all security related decisions.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All components of the service are versioned and released using controlled pipelines. Previous versions are available up to 1 year for recovery purposes.
Vulnerability management type
Undisclosed
Vulnerability management approach
Available on request.
Protective monitoring type
Undisclosed
Protective monitoring approach
Available on request.
Incident management type
Undisclosed
Incident management approach
Available on request.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Technology means running services in data centres. But that does not mean there is nothing to be done about climate change in that respect. We ensure we makes use of on-demand services, server less technologies, all based in the Azure cloud such that nothing runs hot, only on demand.
Covid-19 recovery

Covid-19 recovery

Our product is perfect for aiding performing arts in their Covid-19 safe recovery. By its very nature, the product helps eliminate crowds in confined spaces, and at the same time helps venues grow their much needed revenues.
Equal opportunity

Equal opportunity

MWK is an equal opportunity company.
Wellbeing

Wellbeing

Our product promotes well being by being a tool that aids in reduction of crowds in confined spaces during this new post-pandemic world.

Pricing

Price
£0.02 to £0.15 a unit
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
The service is free to use in trial mode for as long as needed. The trial period stops once the first customer revenue generating transaction occurs.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phillip.markwick@mwksolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.