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Futures

Cloud enabled Digital Housing Transformation

Cloud-enabled, supplier-independent transformation and support services for housing providers operating, or transitioning to, hosted housing management systems. Supporting discovery, business case development, procurement, implementation, optimisation and short, defined transition-to-BAU activity across housing services including repairs, assets, rents, reporting, portals and digital enablement aligned to regulatory assurance

Features

  • Cloud-enabled housing system discovery and health checks
  • Options appraisal, business case development and procurement support
  • Implementation and optimisation of hosted housing management systems
  • Expertise across NEC, Civica, Aareon, MRI and similar platforms
  • Repairs, asset management and finance system integration support
  • Data migration, data quality improvement and assurance
  • Housing performance, compliance and regulatory reporting
  • Tenant and customer portals and digital access channels
  • Digital enablement and productivity tooling linked to housing systems
  • Training, knowledge transfer and transition to BAU

Benefits

  • Improved confidence in housing system performance and data
  • Better value from investment in housing technology
  • Reduced delivery, data and transformation risk
  • Clearer performance and compliance reporting
  • Improved readiness for regulatory inspection and assurance
  • Stronger adoption through structured change and enablement
  • Improved integration across housing, repairs and asset services
  • Sustainable transition to business-as-usual operation
  • Improved internal capability and reduced long-term dependency
  • Delivery governed through clear outcomes and measurable reporting

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.ryan@futures.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

7 0 0 1 7 3 0 5 0 4 3 2 3 1 5

Contact

Futures Tom Ryan
Telephone: 0113 205 0122
Email: tom.ryan@futures.co.uk

About your service

Service categories

Cloud Support Services

Set Up and Migration

  • Data auditing and organising
  • Data/information structure design
  • Engagement and communication planning
  • Project management and governance
  • Service optimisation/right sizing
  • Mobilisation coordination

Service scope

Service constraints
Delivery is dependent on timely access to relevant systems, data, stakeholders and documentation. The service does not include the provision of hosted infrastructure, software licences or ongoing managed services. Activity is delivered within agreed statements of work and aligned to local governance arrangements. Statutory decision-making and frontline service delivery remain the responsibility of the contracting authority.

User support

Email or online ticketing support
Yes
Support response times
Within 24 hours during standard working hours, Monday to Friday. Weekend responses are not guaranteed unless explicitly agreed as part of the call-off contract.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Futures provides support that is directly aligned to delivery activity under each agreed statement of work. Support is not provided as a standalone managed service.

For each engagement, Futures provides appropriately skilled specialists (for example programme managers, business analysts, configuration leads, data and reporting specialists and trainers) who deliver support as part of their defined role. This includes responding to delivery-related queries, supporting configuration, data and reporting activity, managing delivery issues and coordinating change. All activity is time-bound, project-specific and delivered under buyer direction, with the authority retaining full ownership of systems, data and statutory decision-making.

Delivery-level support is included within agreed day rates or statement of work pricing and does not attract a separate support charge. Any extended or follow-on support is agreed and priced within the relevant call-off contract.

Futures provides a Technical Account Manager / Client Services Lead responsible for contract governance, escalation management and commercial oversight. This role does not provide operational system support and is included within Futures’ commercial margin.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
No

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Business architect £850.00
Lead business architect £1,000.00
Data architect
Role level UK Rate Offshore Rate
Data architect £850.00
Senior data architect £950.00
Chief data architect £1,100.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £900.00
Senior enterprise architect £1,000.00
Lead enterprise architect £1,100.00
Principal enterprise architect £1,200.00
Network architect
Role level UK Rate Offshore Rate
Network architect £850.00
Lead network architect £950.00
Security architect
Role level UK Rate Offshore Rate
Security architect £900.00
Lead security architect £1,000.00
Principal security architect £1,100.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £900.00
Lead solution architect £1,000.00
Principal solution architect £1,100.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £850.00
Senior technical architect £950.00
Principal technical architect £1,050.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,400.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,400.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,400.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £900.00
Principal cyber security audit and assurance £1,050.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Lead cyber security governance and risk manager £900.00
Principal cyber security governance and risk manager £1,050.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Lead cyber security monitoring £850.00
Principal cyber security monitoring £1,000.00
Cyber security incident response
Role level UK Rate Offshore Rate
Lead cyber security incident response £950.00
Principal cyber security incident response £1,050.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Lead cyber security vulnerability management £900.00
Principal cyber security vulnerability management £1,050.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Lead cyber security digital forensics £900.00
Principal cyber security digital forensics £1,050.00
Cyber security testing
Role level UK Rate Offshore Rate
Lead cyber security penetration testing £900.00
Principal cyber security testing £1,050.00
Cyber security secure design
Role level UK Rate Offshore Rate
Lead cyber security secure systems architecture and design £950.00
Principal cyber security secure systems architecture and design £1,150.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Analytics engineer £550.00
Senior analytics engineer £675.00
Lead analytics engineer £850.00
Data analyst
Role level UK Rate Offshore Rate
Data analyst £575.00
Senior data analyst £700.00
Principal data analyst £900.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £550.00
Senior data engineer £675.00
Lead data engineer £800.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £750.00
Lead data governance manager £850.00
Head of data governance £1,050.00
Data scientist
Role level UK Rate Offshore Rate
Data scientist £600.00
Principal data scientist £800.00
Lead data scientist £950.00
Performance analyst
Role level UK Rate Offshore Rate
Performance analyst £500.00
Senior performance analyst £575.00
Lead performance analyst £650.00
Head of performance analysis £850.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Application operations engineer £450.00
Senior application operations engineer £575.00
Lead application operations engineer £700.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £600.00
Senior business relationship manager £700.00
Lead business relationship manager £850.00
Change and release manager
Role level UK Rate Offshore Rate
Configuration analyst £550.00
Change and release analyst £650.00
Change and release manager £825.00
Command and control centre manager
Role level UK Rate Offshore Rate
Operations analyst £550.00
Senior operations analyst £650.00
Operational control manager £725.00
Head of command and control £825.00
End user computing engineer
Role level UK Rate Offshore Rate
End user computing engineer £450.00
Senior end user computing engineer £550.00
Lead end user computing engineer £625.00
Principal end user computing engineer £675.00
IT service manager
Role level UK Rate Offshore Rate
IT service analyst £500.00
IT service manager £650.00
Senior IT service manager £750.00
Service transition manager
Role level UK Rate Offshore Rate
Service readiness analyst £500.00
Service transition manager £650.00
Lead service transition manager £750.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Business analyst £550.00
Senior business analyst £675.00
Lead business analyst £750.00
Head of business analysis £950.00
Delivery manager
Role level UK Rate Offshore Rate
Delivery manager £800.00
Senior delivery manager £950.00
Head of (Agile) delivery management £1,050.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio manager £800.00
Senior digital portfolio manager £950.00
Head of portfolio £1,100.00
Product manager
Role level UK Rate Offshore Rate
Product manager £800.00
Senior product manager £950.00
Lead product manager £1,100.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £950.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,100.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
Tester (QAT) £450.00
QAT analyst £550.00
Senior QAT analyst £650.00
Lead QAT analyst £750.00
Test engineer
Role level UK Rate Offshore Rate
Test engineer £550.00
Senior test engineer £650.00
Lead test engineer £750.00
Test manager
Role level UK Rate Offshore Rate
Test manager £750.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
DevOps engineer £550.00
Senior DevOps engineer £675.00
Senior DevOps engineer - management £850.00
Lead DevOps engineer £950.00
Lead DevOps engineer - management £1,150.00
Principal DevOps engineer £950.00
Principal DevOps engineer - management £1,150.00
Frontend developer
Role level UK Rate Offshore Rate
Frontend developer £600.00
Senior frontend developer £850.00
Lead frontend developer £1,000.00
Software developer
Role level UK Rate Offshore Rate
Senior developer £600.00
Senior developer - management £850.00
Lead developer £850.00
Lead developer - management £900.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Accessibility specialist £650.00
Senior accessibility specialist £750.00
Content designer
Role level UK Rate Offshore Rate
Content designer £650.00
Senior content designer £750.00
Lead content designer £800.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £650.00
Interaction designer
Role level UK Rate Offshore Rate
Interaction designer £650.00
Senior interaction designer £750.00
Service designer
Role level UK Rate Offshore Rate
Service designer £650.00
Senior service designer £750.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £550.00
Lead technical writer £650.00
User researcher
Role level UK Rate Offshore Rate
User researcher £650.00
Senior user researcher £750.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau Ltd
ISO/IEC 27001 accreditation date
Thursday 23 October 2025
What the ISO/IEC 27001 doesn’t cover
Non specified in Statement of Applicability
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
British Assessment Bureau Ltd
ISO 9001 accreditation date
Thursday 23 October 2025
What the ISO 9001 doesn’t cover
Non specified in Statement of Applicability
Quality management systems (QMS)
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Please provide your Cyber Essentials Certificate Number
756de70c-17c2-416c-863b-c49543b177f3
Cyber essentials plus
Yes
Please provide your Cyber Essentials Plus Certificate Number
7ad65e02-691b-426e-9c2c-0afb58d2e0c6
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tom.ryan@futures.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.