OPUS BUSINESS SYSTEMS LIMITED

Gamma Operator Connect

Operator Connect enables PSTN calling in Microsoft Teams by integrating a qualified telecom operator directly with Microsoft’s cloud. It provides VoIP connectivity, simplified provisioning via Teams Admin Centre, operator‑managed SBCs, improved reliability through Azure peering, and faster deployment while letting organisations keep their preferred carrier.

Features

• Provides seamless PSTN calling directly within Microsoft Teams
• Delivers high‑quality voice via Azure‑optimised network routing
• Enables rapid number provisioning through Teams Admin Centre
• Supports secure, encrypted signalling and media traffic end‑to‑end
• Uses cloud‑hosted SBCs for resilient, scalable telephony delivery
• Offers real‑time call analytics within integrated Teams dashboards
• Maintain business continuity with resilient, operator‑managed voice infrastructure
• Scale calling capacity rapidly as organisational demands change or grow
• Strengthen communication security through encrypted, compliant voice traffic management.
• Improve productivity by removing reliance on legacy on‑premise telephony systems.

Benefits

• Quickly manage telephony settings directly within the Teams admin interface.
• Assign numbers instantly to users for faster operational readiness.
• Monitor call performance in real time to improve service quality.
• Simplify multi‑site telephony management using one unified cloud platform.
• Enhance collaboration by enabling seamless external calling inside Microsoft Teams.
• Reduce admin workload through automated number provisioning and routing workflows.
• Maintain business continuity with resilient, operator‑managed voice infrastructure.
• Scale calling capacity rapidly as organisational demands change or grow.
• Strengthen communication security through encrypted, compliant voice traffic management.
• Improve productivity by removing reliance on legacy on‑premise telephony systems.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid@opustech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

700310941314058

Contact

Jenny Critchfield
02085457121
bid@opustech.co.uk

About your service

• Service categories:

  Applications

  Collaborative

  • Enterprise community
  • Team collaboration
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Operator Connect extends Microsoft Teams Phone System, adding PSTN calling, and enhances Microsoft 365 by integrating carrier‑managed telephony directly into Teams’ cloud communication services.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Operator Connect depends on Microsoft 365, Teams Phone, and TeamsOnly mode. Service availability relies on qualified operators like Gamma and Microsoft Azure Peering for QoS. All SBCs are operator‑hosted, limiting on‑premises integration. Number provisioning must be done through Teams Admin Centre, and features align with Teams Phone capabilities. Calling availability, including premium or international routes, is subject to carrier and regulatory restrictions. Network performance must meet Microsoft’s voice requirements, and service changes depend on Microsoft’s APIs and operator maintenance schedules.
• System requirements:
  • Microsoft 365 licences assigned to all users needing PSTN calling.
  • Microsoft Teams Phone System enabled for all relevant organisation users.
  • Users operating in Microsoft TeamsOnly mode for full functionality.
  • Customer deploys Teams client software on all required user devices.
  • Customer provides consent in Teams Admin Centre for Operator Connect.
  • Adequate network bandwidth meeting Microsoft voice quality specifications.
  • Reliable internet connectivity supporting Azure Peering Service routing optimisation.
  • Customer supplies DDI ranges, extensions, and routing configuration details.
  • Corporate devices configured to support secure encrypted voice traffic.
  • Organisation maintains updated supported operating systems for Teams clients.

User support

• Email or online ticketing support: Yes
• Support response times: Alongside 24/7 telephone assistance, we provide convenient email support. During core hours (08:30–17:30, Monday–Friday, excluding bank holidays), buyers can report issues to customerservice@opustech.co.uk. On receipt, our Operations Service Desk logs the ticket in our Incident Management System, assigns priority, and sends an automated confirmation with your reference and details. From there, a technician begins triage and investigation, escalating seamlessly through first to fourth line if required. For critical P1 incidents outside core hours, we only accept phone calls so we can engage immediately. Responses adhere strictly to your contracted SLAs and performance targets.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: Opus is currently running formal assistive‑technology user testing on our Service Desk online chat, the platform has been designed with accessibility in mind. Features such as browser‑based access, clear navigation, and compatibility with standard assistive tools (including screen readers and keyboard‑only navigation) support inclusive use. We continually review accessibility requirements and are committed to engaging assistive‑technology users in future testing cycles to further enhance usability and ensure a fully accessible support experience.
• Onsite support: Yes
• Support levels: Opus provides a flexible, scalable support model designed to meet the operational needs of organisations of all sizes. Core Business Hours Support (08:30–17:30, Monday–Friday) includes incident reporting via telephone, email, portal, or webchat, with all issues logged and prioritised using a P1–P4 severity framework. For customers requiring higher resilience, 24/7 support is available, ensuring rapid engagement for critical P1 faults and seamless escalation through multi‑level engineering teams.; ; Support can be delivered as Fully Managed or Co‑Managed, with optional services such as monitoring, release and update management, antivirus administration, supplier coordination, and change control. Pricing is fully tailored and based on the number of users and the level of cover required, allowing organisations to select an appropriate package without over‑committing resources.; ; Every customer benefits from a dedicated Account Director to oversee service delivery and a Solution Architect to ensure technical alignment and design assurance. Service Managers can be added where enhanced governance, regular service reviews, and deeper operational oversight are required. All services are supported by defined SLAs, transparent incident handling, and cloud and telephony expertise to ensure reliable, end‑to‑end performance for business‑critical communications.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Opus ensures users can confidently begin using Operator Connect through a clear, structured onboarding and training approach. We provide flexible delivery options to suit an organisations requirements, including onsite classroom sessions, remote interactive training, and tailored role‑based guidance for end‑users, operators, and administrators. To support ongoing adoption, we supply comprehensive user documentation such as guides, quick‑reference materials, and online courseware developed from years of experience delivering training across healthcare, government, education, and enterprise environments. Our dedicated training coordinator works closely with your project team to understand user needs, prepare training plans, and ensure every session aligns with your deployment timeline. During go‑live, Opus offers floor‑walking, drop‑in sessions, and hands‑on support to ensure users feel confident using their new calling features from day one. This blended approach ensures a smooth transition, high adoption rates, and minimal disruption, helping your organisation unlock the full value of Operator Connect quickly and effectively.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: When an Operator Connect contract expires, users cannot directly extract data from the service, as it is a carrier system integrated with Microsoft Teams rather than a user-facing platform. Data ownership and extraction are managed by administrators at the organisation level.; Users can retain call history, voicemail, and Teams contacts stored in Microsoft 365, according to retention policies. Voicemail audio files in the user’s mailbox can be downloaded if permitted.; ; At contract end, PSTN calling is disabled, and phone numbers are either removed or ported to another operator by administrators. Carrier call recordings or network logs are not accessible to end users.; Administrators handle data extraction, including call detail records (CDRs), billing data, and reports, using the Microsoft Teams Admin Centre, Microsoft 365 compliance tools, or the operator’s portal. Phone numbers can also be ported to a new provider before the contract ends.; ; In summary, users maintain access to Microsoft 365–stored data like voicemails and call history, while administrators control all aspects of service termination, data export, and number management when an Operator Connect contract expires.
• End-of-contract process: Opus recognises that every partnership may eventually conclude, and we ensure this phase is managed with the same professionalism as all others. Our Exit Management Plan is designed to deliver a smooth, transparent transition that protects both parties—financially, operationally, and reputationally—while maintaining service continuity.; ; We will work closely with Buyers to minimise disruption and coordinate a seamless handover. Opus maintains an up-to-date inventory of communication assets and service levels, enabling us to create a tailored exit plan covering phased activities, resource allocation, and responsibilities.; ; A dedicated Exit Transition Manager from our Professional Services team will oversee the process, coordinating with the Buyer, suppliers, and internal teams, providing consistent updates through to full contract closure.; ; The exit plan will define roles and responsibilities, maintain ongoing service until cessation, outline post‑cessation support, detail work‑in‑progress, manage asset return, and ensure full documentation and data transfer. It will also cover phased decommissioning, risk and issue management, knowledge transfer, and regular progress reporting.; ; By following this structured approach, Opus ensures minimal disruption, clear communication, and a well‑managed, professional conclusion to our partnership.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Teams mobile app (iOS/Android) is optimised for mobile productivity, delivering reliable calling, PSTN access and seamless meeting participation over cellular or Wi‑Fi. Its streamlined interface supports quick actions but offers reduced advanced controls compared with desktop.; ; The Teams desktop app (Windows/macOS) provides the full enterprise experience, supporting advanced telephony, multiple simultaneous calls, call queues, rich collaboration tools, and integrated device support. Built for sustained productivity, it delivers greater stability, functionality and efficiency for hybrid and office-based work.
• Service interface: No
• User support accessibility: EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise parts of the Operator Connect experience, but only through Microsoft Teams, as Operator Connect has no separate end-user interface. Within Teams settings, users can manage their audio devices such as headsets, speakers, and cameras, configure call forwarding, simultaneous ring, and voicemail, and set call answering rules and ringtones. If permitted, they may also enable call delegation. Additional customisation includes adjusting accessibility options like captions, high-contrast mode, and text size, managing notifications and call alerts, and choosing a preferred calling device such as desktop or mobile.; ; However, users cannot customise core service elements. Phone number assignment, calling plans, routing, operator selection, and compliance or calling policies are all managed by IT administrators. These settings are configured through the Microsoft Teams Admin Centre or the operator’s own management portal.; ; In summary, Operator Connect allows user-level personalisation within Teams to control how calls are handled, while administrators retain control over how the service is provisioned, secured, and delivered.

Scaling

• Independence of resources: Operator Connect prevents users being affected by others’ demand through a resilient, carrier‑grade architecture. Gamma provides two geographically diverse network sites with traffic load‑shared across multiple redundant paths, ensuring capacity is never saturated by any single customer. Multiple Microsoft‑certified SBCs distribute signalling and media load, isolating tenants from each other’s usage. Dedicated Azure Peering Service (MAPS) connections guarantee stable, high‑quality routes into Microsoft’s cloud, preventing congestion from public internet traffic. This combination of carrier‑grade scaling, redundant SBC clusters, and dedicated peering ensures one organisation’s call volume cannot impact another’s service quality.

Analytics

• Service usage metrics: Yes
• Metrics types: SIP Trunk Call Manager is a value‑added service providing advanced inbound call control and business continuity features. It allows organisations to build simple or complex call‑routing plans, ensuring calls are never missed, even during outages. Users can manage routing through a web portal or mobile app, activate disaster‑recovery plans, and benefit from features such as time‑based routing, geographic routing, caller‑ID routing, aliasing for large numbering estates, and advanced call statistics. It integrates with Microsoft Teams to enhance resilience and gives businesses granular, user‑led control over how inbound calls are handled.
• Reporting types: Real-time dashboards
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Gamma

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users cannot directly export Operator Connect service data, as it is a carrier‑level integration rather than a user‑facing platform. They can only retain items stored in Microsoft 365, such as Teams call history, contacts, and voicemail. Voicemail files can be downloaded from the user’s mailbox if permitted. All service-level data—including CDRs, billing information, usage reports, and number management—must be exported by administrators via the Teams Admin Centre, Microsoft 365 compliance tools, or the operator’s portal. When a contract ends, PSTN calling is disabled, and admins handle data extraction and number porting.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Gamma Operator Connect provides a guaranteed service through a formal Service Level Agreement (SLA), ensuring reliability, performance, and support for Microsoft Teams telephony. The SLA covers service availability, typically guaranteeing 99.9% uptime, achieved through redundant network paths, resilient infrastructure, and continuous monitoring. This ensures that voice and PSTN calling remain operational with minimal downtime.; ; Call quality is actively monitored, including metrics such as latency, jitter, and packet loss. Voice traffic is prioritised across the network to maintain consistent quality and meet user expectations for clarity and reliability.; Support and incident management are included in the SLA. Gamma offers 24/7 technical support, with defined response times for incident acknowledgment, investigation, resolution, and escalation. Severity levels dictate prioritisation, ensuring critical outages are addressed promptly.; ; Guaranteed service also incorporates regulatory compliance and security, including adherence to ISO/IEC 27001, Cyber Essentials Plus, and UK telecommunications regulations.; ; In summary, Gamma Operator Connect ensures users have a reliable, secure, and supported telephony experience, with measurable uptime, monitored call quality, responsive support, and clear accountability through its SLA—giving organisations confidence in service continuity.
• Approach to resilience: Available on request.
• Outage reporting: During an outage, Opus ensures customers receive clear, timely, and proactive communication to maintain confidence and minimise disruption. As soon as an incident is detected or reported, customers receive an automatic email acknowledgement confirming that the issue has been logged. This notification includes the assigned severity level and the corresponding SLA response thresholds, ensuring users understand the urgency and expected handling of the outage.; ; Throughout the investigation, Opus technicians provide regular progress updates, keeping customers informed of diagnostic findings, any identified root causes, and the steps being taken to restore service. This continuous communication ensures transparency and helps customers plan around the disruption.; ; Customers can also track the live status of their outage via the Opus Customer Portal, which displays real‑time incident information, current severity, timers, and any updates posted by the support team. This self‑service visibility means users are never left waiting for manual updates and can access the latest details whenever needed.; Together, these communication channels—automated notifications, technician updates, and real‑time portal visibility—ensure that Opus keeps customers fully informed throughout every outage, supporting effective service management and maintaining trust.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: Management interfaces and support channels in Gamma Operator Connect are restricted to ensure only authorised personnel can access and modify systems. Role-Based Access Control (RBAC) enforces least-privilege permissions, while network restrictions limit access to trusted IPs or VPNs. Multi-Factor Authentication (MFA) adds identity verification for admin accounts. Support channels are limited to verified customer contacts, often using PINs or identity checks. All administrative and support actions are logged and audited, with alerts for unusual activity. Segregation of duties ensures critical changes require multi-user verification, protecting the service from unauthorised access or misconfiguration.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Description of management access authentication: Gamma Operator Connect authenticates access to management interfaces and support channels using multiple layers of security. All users have unique credentials with strong password policies, while Multi-Factor Authentication (MFA) is required for administrators and privileged accounts. Role-Based Access Control (RBAC) ensures users can only access functions necessary for their role. Access is further restricted by trusted IP addresses, corporate VPNs, or approved devices, and idle sessions are automatically logged out. All login attempts are monitored and audited, with alerts for suspicious activity. This combination of measures ensures secure, accountable, and traceable access across the service.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Opus and Gamma follow robust, independently audited information security frameworks designed to protect customer data, ensure service integrity, and maintain regulatory compliance.; ; Opus operates a fully certified Information Security Management System, holding ISO 27001, ISO 9001, ISO 14001, Cyber Essentials, Cyber Essentials Plus, and NHS DSPT (Standards Exceeded). Its security policies include Information Security, Risk Assessment, Data Classification, Data Retention, and Incident Response. Opus conducts annual risk assessments aligned to ISO/IEC 27001, maintains documented IT security procedures, and follows structured processes for incident recording, escalation, continual improvement, and business continuity in accordance with ISO/IEC 27002 and ISO 22301.; ; Gamma follows a formally governed, ISO/IEC 27001‑certified Information Security Management System supporting its Operator Connect service. Its policies include Information Security, Incident Management, Acceptable Use, Access Control, Data Protection, Confidential Data Handling, Backup, and Business Continuity. Gamma maintains board‑level security oversight, applies recognised personnel screening standards, and is supported by Cyber Essentials and Cyber Essentials Plus certifications.; ; Together, Opus and Gamma provide a secure, standards‑aligned environment with strong governance, risk management, and compliance processes.
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Opus maintains a structured configuration and change management framework to ensure all service components are tracked and securely assessed before modification. Baseline configurations for all systems are documented, updated, and monitored throughout their lifecycle, with reviews to ensure alignment with security requirements. A central configuration database records customer environments for accurate tracking. Changes follow an ITIL‑aligned process, with every request logged and documented. Each change undergoes risk and security‑impact assessment, covering affected assets and control implications, and requires approval from authorised roles before implementation. Version control, audit trails, and updated documentation ensure secure, controlled, and traceable system evolution.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Opus operates an ISO 27001‑aligned vulnerability management process combining automated scanning, penetration testing, and annual information‑security risk assessments. Automated tools identify system weaknesses, with scheduled scans prioritising high‑risk issues for rapid remediation. Penetration testing simulates cyberattacks to uncover exploitable gaps, while Microsoft 365 security audits strengthen cloud configurations. Threat intelligence comes from scanning tools, pen‑test findings, configuration reviews, Cyber Essentials/Plus requirements, and ISO 27001 monitoring activities. Although specific patch timelines are not documented, Opus follows risk‑based prioritisation to deploy updates promptly, ensuring vulnerabilities are addressed quickly and controls remain effective.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Opus uses multiple protective monitoring measures to detect and respond to potential compromises. Automated vulnerability scans, Microsoft 365 security audits, and penetration testing identify weaknesses or abnormal activity across systems. Opus’ ISO 27001‑aligned ISMS provides continuous risk and incident monitoring, feeding findings back into security controls. When a potential compromise is detected, incidents are logged, assessed, and escalated through Opus’ formal incident‑management process, ensuring rapid investigation and remediation. Response times align with Cyber Essentials Plus and ISO 27001 expectations for timely action on high‑risk issues.
• Incident management type: Supplier-defined controls
• Incident management approach: Opus operates a predefined incident process with automatic logging, severity assignment, and SLA‑driven response thresholds. Common events are handled through standardised workflows in the Incident Management System (IMS). Users report incidents via email (auto‑converted to P4), by phone—bypassing auto‑attendants for rapid logging—or through the Opus Customer Portal, which also provides real‑time status visibility. Incidents are monitored on wallboards, with Level 1–2 cases triggering immediate alerts and escalation to senior managers. Incident reports and acknowledgements are automatically issued by email, with full tracking available through the portal.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Opus offers free trial options for its Microsoft Teams Operator Connect service. Trials typically provide test numbers and PSTN calling for a limited period, requiring appropriate Microsoft Teams Phone System licenses. Organisations can engage with Opus to arrange a trial tailored to their specific requirements and assess the service.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Approachable Certification
• ISO/IEC 27001 accreditation date: Tuesday 27 July 2027
• What the ISO/IEC 27001 doesn’t cover: Everything is covered
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Approachable Certification
• ISO 9001 accreditation date: Friday 1 December 2023
• What the ISO 9001 doesn’t cover: Everything is covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: De7de48a-322f-4b14-b4ee-6069f39992ee
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for positive actions with community groups.

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid@opustech.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.