RIVIAM Digital Care - Immunisations eConsent service

RIVIAM’s Immunisations eConsent service enables providers of school-aged children's vaccinations to co-ordinate digital, paper-free immunisation programmes to improve vaccination uptake and increase team productivity.
The service includes eConsent, online appointment booking, triage and clinic scheduling tools, mobile application for school nurses, school portal, auto-update clinical systems and CHIS NIVS reporting.


  • Secure customisable eConsent forms for the collection of vaccination consent
  • Secure customisable online vaccination booking forms for parents/carers
  • Consent forms received in real time and filtered, duplicates flagged
  • NHS number auto checking using NHS Spine Mini Service
  • Workflow tools for management of one or more immunisation pathways
  • View returned consents by school, year and class
  • Customised downloadable clinic spreadsheets and paperless immunisation session management
  • Clinic mobile application for Apple iPad, Windows and Android devices
  • Auto update of clinical systems with vaccination outcomes
  • Outcome reporting including NHS NIVS and CHIS data upload


  • Improves patient safety by flagging consents that require attention
  • Data insights support interventions to increase vaccination uptake
  • Improves patient satisfaction with a modern digital experience available 24/7
  • Easy for parents, providing real-time confirmation of consent submission
  • Increases staff productivity by filtering consent forms that require review
  • Reduces costs of printing and distributing paper consent forms
  • Reduces time verifying patient details with RIVIAM’s demographic checker
  • Reduces time for immunisation nurses using RIVIAM’s clinic app
  • Provides GDPR compliance and improved security
  • Provides integrated care by auto-updating clinical systems and reporting


£31,500 an instance a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ptargett@riviam.com. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

7 0 0 3 1 5 0 3 2 0 0 2 9 5 5


Telephone: 07850241672
Email: ptargett@riviam.com

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
Customer users need to use modern browsers.
System requirements
HTML5 compliant browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Average response time is within 2 hours on Monday to Friday and on arrangement for weekends.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
RIVIAM has a dedicated support desk. Emails should be sent to support@riviam.zendesk.com

Support is provided 9.00am to 5.30pm, Monday to Friday. Weekend support is available. RIVIAM also provides a Help Centre which can be located via our website. This has helpful guides, how-to articles and videos.
On receipt of support requests, the request will be classified.
Level 1 - Critical – means if 100% of RIVIAM Cloud has stopped working completely and is non-responsive, then RIVIAM will respond to the Customer/Access Centre staff within 2 hours with a summary of what has happened and an outline plan of recovery.
Level 2 – Major – means if components of the RIVIAM Cloud have stopped or are intermittently working, then RIVIAM will respond to the Customer/Access Centre staff within 4 hours with a summary of what has happened and an outline plan of recovery.
Level 3 – Minor – means if there are one or more issues with the functionality of RIVIAM Cloud that the Customer/Access Centre staff believes this should be improved, then this request will be included with a list of enhancements and prioritised by RIVIAM.
Support available to third parties

Onboarding and offboarding

Getting started
Customer success is central to RIVIAM and with each customer our goal is to think about what’s key to achieving the customer’s desired outcomes. RIVIAM’s default project management approach is to follow Agile development methodologies supported by clear project management control of risks and issues. We implement an Agile delivery approach with the following stages:
1. Discovery
2. Solution Model
3. Planning and Delivery
4. Testing and Go-Live.
As part of the Go-Live service, mobilisation and train the trainer support is provided. RIVIAM's Help Desk includes many online videos and tutorials. RIVIAM also provides bespoke customer training if required.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
Online videos
End-of-contract data extraction
As part of the RIVIAM service, an extract of data is provided in SQL or CSV formats.
End-of-contract process
On exit of the contract, we review with the customer what data is required to be exported and the deletion process that RIVIAM will undertake. Following a meeting with the customer, RIVIAM will provide any additional costs to meet their needs.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
RIVIAM's UI is designed to be responsive and will operate on any HTML5 compliant browser.
Service interface
User support accessibility
WCAG 2.1 A
Description of service interface
Users are able to configure the immunisation pathways, workflow steps and service available via the dashboard.
Accessibility standards
WCAG 2.1 A
Accessibility testing
Performed with online testing tools.
What users can and can't do using the API
RIVIAM has an open API which allows customers to interface with immunisation data and information.
API documentation
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Customisation available
Description of customisation
Buyers can create, customise and manage: the questions/information/branding on eConsent and online booking forms ; schools; different immunisation programmes; and the pathways and workflow. The service is flexible and can be customised to support the operational needs of our customers.


Independence of resources
RIVIAM is based on a service orientated architecture. This means that no one component can slow the whole system. If a certain customer is using more resources, that service can have increased resources assigned. RIVIAM uses a channel architecture that divides web user traffic from mobile traffic and interfacing traffic.


Service usage metrics
Metrics types
RIVIAM provides usage information via the desktop KPIs available to users.
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
RIVIAM is based on modern database and interfacing technologies and is able to export data in most open formats. We work with our customers to determine what is needed to export data.
Data export formats
  • CSV
  • Other
Other data export formats
Data import formats
  • CSV
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
RIVIAM is available 24 hours a day 7 days a week and has a 99.95% SLA. There are a number of components to RIVIAM that are monitored to provide availability statistics.
Approach to resilience
RIVIAM operates on AWS cloud services in the London Region making use of their three Availability Zones within this region and their resilient Well Architected Framework.
Outage reporting
Customers are informed via email if there are any service issues and are kept up to date with resolution actions.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
RIVIAM provides role based access that allows customer to control access to the service.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Cyber Essentials certification
Information security policies and processes
As part of RIVIAM's Information Security Management framework, there is an Information Security Policy that is followed by the organisation. We are compliant with the NHS Data Security and Protection Toolkit.

Any issues are reported to a director of the company for resolution as described by the policy.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Within the development cycle RIVIAM utilises Git and GitHub private repositories to manage code and publish to live environments.

From development, code goes into a test environment to user testing supported by Jira for bug tracking.

There is a release management process that involves reviewing the code changes in the release and ensuring they are part of the expected release. Modules and libraries are checked to ensure they are well used and the sources are identified.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
A third party automated penetration service is used to attack all public access points into RIVIAM. Every 2 weeks reports are automatically provided with the scores and issues found.
Patches are checked for every 24 hours and automatically applied to the instances.
Attack information is provided from internet threat services and also now from the NHS security alert service.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
RIVIAM utilises host intrusion detection service OSSEC on all its servers to ensure that they are not compromised.
If a compromise is found our policy is to isolate and then delete the impact instance.
Incident management type
Supplier-defined controls
Incident management approach
When an incident is identified our production team will analyse the cause of the incident, and where it's a critical incident what the immediate resolution plan is.
Users can report incidents using the support@riviam.zendesk.com email address.
The identified customer manager is kept up to date with resolution to the incidents.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Connected networks
Health and Social Care Network (HSCN)

Social Value

Fighting climate change

Fighting climate change

This service removes paper replacing hard copy consent documents with eConsents and an online booking service. With RIVIAM, mileage costs transporting paper to and fro schools are also removed. In addition, immunisations teams will know the exact amount of immunisations to order so there is no wasted vaccinations.

All of these will help our customers fight climate change.
Covid-19 recovery

Covid-19 recovery

The Immunisations eConsent service has been used by our customers to manage Covid-19 vaccinations for school-aged children during 2021/2022.

This has directly supported the Covid-19 recovery.
Tackling economic inequality

Tackling economic inequality

RIVIAM helps our customers tackle health inequalities by enabling them to understand regions and schools where uptake of vaccinations is low, and to address this. In its turn, managing health inequalities helps tackle economic inequalities.
Equal opportunity

Equal opportunity

Providing an Immunisations eConsent service that is available and accessible 24/7 for parents/carers to complete supports equal opportunity for all people.


The Immunisations eConsent service supports the uptake of vital child-aged immunisations that support children's wellbeing.


£31,500 an instance a year
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ptargett@riviam.com. Tell them what format you need. It will help if you say what assistive technology you use.